Martin & Wright were very helpful when we had trouble with another agency. The other agency had put a giant "to let" sign outside our window, advertising for the restaurant beneath us, and the sign was large enough to block most of our view from the living room. When we asked Martin & Wright to help, they pursued the matter on our behalf until the sign was taken down. They went out of their way to help us when it wasn\'t required by the contract, so this was very much appreciated.
Other than that, for most-day-today things we deal directly with the landlord rather than Martin & Wright. But when we were house-hunting they were very helpful, and accomodating when we changed our mind about a property at the last minute. The only downside is that before we moved in we asked them to touch up the paint in a few of the rooms, and this was only done in some of the rooms we asked for. But overall we\'ve had a good experience with them.