West Hampstead, London, NW6
4.7/5, 1002 reviews
99% recommended
50% sales valuation accuracy
50% sales fee satisfaction
98% lettings valuation accuracy
92% lettings fee satisfaction
Previously Martin & Wright...Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.We specialise in quality Sales, Rentals and Management within Central and North West London.Our success is based on our highly experienced and motivated staff who are ... show more Previously Martin & Wright...

Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.

We specialise in quality Sales, Rentals and Management within Central and North West London.

Our success is based on our highly experienced and motivated staff who are geared to offering the very best service they can give.

Opening Hours
Address

Dexters
349 West End Lane
West Hampstead,London
Greater London
NW6 1LT
020 7433 8006, 020 7433 8007

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £670,000 £670,000
Lettings 98% 92% £350 £3,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
255 1 708 11 8 1 8 0 8 2
Areas covered
  • NW6
  • NW2
  • NW3
  • NW11
  • NW8
  • NW1
  • NW4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS
Latest Properties

No Properties

“good service. we had the joy of working with Jay. ......”

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Dec 24,2015
Minithumbup
By: 'Wisa'
Dec 24,2015
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good service. we had the joy of working with Jay. The service was good and everything went smoothly. I want to thank him for the service....
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“In general very good. Very well organised. Next time it ......”

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Dec 23,2015
Minithumbup
By: 'Mar'
Dec 23,2015
0 people found
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In general very good. Very well organised. Next time it would be great if some terms of the contract are more clear, since we have a couple of issues with that....
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“Always very helpful, especially when I lose my keys. The ......”

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Dec 23,2015
Minithumbup
By: 'Paddy'
Dec 23,2015
0 people found
this helpful
Always very helpful, especially when I lose my keys. The whole moving in process was pretty easy and Chloe is always smiling and happy to help us....
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Comment on agent fees
They're too high, like all London estate agents.
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“Chloe was amazing, helpful patient and always smily. Everything went ......”

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Dec 21,2015
Minithumbup
By: 'Krispine'
Dec 21,2015
0 people found
this helpful
Chloe was amazing, helpful patient and always smily. Everything went very smoothly. Everything was very much apreciated. Chloe showed us few time the place that we are renting now. Her patience and her good mood was apreciated....
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“Jay was very attentive and thorough throughout the whole process, ......”

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Dec 21,2015
Minithumbup
By: 'V'
Dec 21,2015
0 people found
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Jay was very attentive and thorough throughout the whole process, ensuring that we got our flat. This made renting in a sought after area of London a lot less stressful and problematic than it could have been....
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“He listened to our requests and helped us as much ......”

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Dec 18,2015
Minithumbup
By: 'Sandra'
Dec 18,2015
0 people found
this helpful
He listened to our requests and helped us as much as possible. He was kind to us and always gave us feedback when needed....
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“We used Martin & Wright when seeking a house to let, ......”

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Dec 10,2015
Minithumbup
By: 'Ed'
Dec 10,2015
0 people found
this helpful
We used Martin & Wright when seeking a house to let, as 3 friends. Jay and the team and Martin & Wright were extremely friendly, helpful and easy to contact through the entire process. They handled the arrangement with professionalism and good humour. I would not hesitate to ...
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“Overall I thought the service I received from Martin & Wright ......”

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Dec 08,2015
Minithumbup
By: 'Dan'
Dec 08,2015
0 people found
this helpful
Overall I thought the service I received from Martin & Wright was very professional and efficient. All phone calls and e-mails were dealt with quickly and I found the whole transaction was stress free. I put a deposit down over the phone without seeing the property ...
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By: Chloe Martin
Dec 09, 2015
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Thank you Dan for your comments. I am so pleased we were able to help you. All the best! ...

“Chloe was very efficient and secured our place really quickly. ......”

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Dec 07,2015
Minithumbup
By: 'Ben'
Dec 07,2015
0 people found
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Chloe was very efficient and secured our place really quickly. She was very helpful and overal I was happy with her service....
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By: Chloe Martin
Dec 07, 2015
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Thank you Ben. Hope all is well with the flat. ...

“Martin & Wright were easy to deal with and communicated all ......”

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Dec 05,2015
Minithumbup
By: 'Ida'
Dec 05,2015
0 people found
this helpful
Martin & Wright were easy to deal with and communicated all details clearly. They responded quickly to queries and helped arrange a second viewing to ensure all of us got to see the flat before moving in. We have been in the flat for a couple ...
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By: Chloe Martin
Dec 07, 2015
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Thank you so much. All the best in your new home! ...

“Chloe was very professional with her approach and always responded ......”

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Dec 04,2015
Minithumbup
By: 'Ashley'
Dec 04,2015
0 people found
this helpful
Chloe was very professional with her approach and always responded to any queries we had within 24 hours. I would highly recommend letting a property through Chloe and the Martin & Wright team....
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By: Chloe Martin
Dec 07, 2015
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Thank you Ashley. I really appreciate your comments. I hope you enjoy living in your new home! ...

“Chloe was very proactive in arranging our viewings and booked ......”

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Dec 04,2015
Minithumbup
By: 'Nuala'
Dec 04,2015
1 people found
this helpful
Chloe was very proactive in arranging our viewings and booked us in for a number of properties on the same morning making sure we were able to view as many places as possible. Chloe understood our needs and did not try and waste time in ...
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Comment on agent fees
The fees are fairly standard for a London estate agent.
Was this helpful? Yes
By: Chloe Martin
Dec 07, 2015
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Thank you so much Nuala. I am so pleased I was able to help you. You were a pleasure to deal with. I hope all is well in your new home. ...

“Agent was positive and polite. Everything was fast and comfortable.......”

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Dec 04,2015
Minithumbup
By: 'Alexander'
Dec 04,2015
0 people found
this helpful
Agent was positive and polite. Everything was fast and comfortable.Flat which i rented was comfortable and the only thing which is first surprised me in a negative way is surroundings but i quickly realised that there is nothing bad at all. Shops are 15 meters ...
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By: Chloe Martin
Dec 07, 2015
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Thanks so much Alex. The area is great and to have a brand new flat couldn't be better! ...

“Overall an good review, with a couple of negative notes ......”

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Dec 01,2015
Minithumbup
By: 'Alessandra'
Dec 01,2015
0 people found
this helpful
Overall an good review, with a couple of negative notes such as: - some elements of the property in a particular poor condition were not highlighted (e.g. windows damaged). - When moved in the property, the flat was not empty as the previous tenant ...
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“Martin & Wright were a very professional and intelligent outfit all-round. ......”

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Nov 30,2015
Minithumbup
By: 'Nick'
Nov 30,2015
0 people found
this helpful
Martin & Wright were a very professional and intelligent outfit all-round. They understood the relationship between the landlord and themselves well and engineered the securing of our flat very proficiently. Doing so whilst maintaining a well received level of transparency in the process. Stress free, honest ...
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By: Chloe Martin
Nov 30, 2015
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Thank you so much for your comments. All the best! ...

“Chloe was on time, helpful, and very friendly and understanding. ......”

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Nov 27,2015
Minithumbup
By: 'Catherine'
Nov 27,2015
0 people found
this helpful
Chloe was on time, helpful, and very friendly and understanding. She quickly found us a place and did a viewing for us that night. We love living there, thanks Chloe!!...
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By: Chloe Martin
Nov 30, 2015
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Thank you so much for your comments Catherine. It was a pleasure dealing with you. Best of Luck in your new home :) ...

“Having a property to let for the first time in ......”

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Nov 27,2015
Minithumbup
By: 'U.'
Nov 27,2015
0 people found
this helpful
Having a property to let for the first time in London, we found Martin & Wright to be so friendly, helpful and professional. Peter, Jay and the rest of the team provided us with guidance and valuable advice to guide us through the letting maze. Once ...
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“I met Jay Hayden while I was looking to rent ......”

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Nov 27,2015
Minithumbup
By: 'Anna'
Nov 27,2015
0 people found
this helpful
I met Jay Hayden while I was looking to rent a flat. He was very professional, showing very good communication skills all throughout the process....
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“Martin and Wright were professional have been very helpful throughout ......”

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Nov 26,2015
Minithumbup
By: 'Tom'
Nov 26,2015
0 people found
this helpful
Martin and Wright were professional have been very helpful throughout our tenancy as well as when we were looking for a property in the West Hampstead area....
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“Chloe contacted me to take me to view the property. ......”

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Nov 25,2015
Minithumbup
By: 'Amelia'
Nov 25,2015
0 people found
this helpful
Chloe contacted me to take me to view the property. It was the only property I have viewed with Martin&Wright. She was very straightforward and direct regarding property conditions and landlord requirements. The viewing was a bit rushed though. During the agreement phase she ...
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Comment on agent fees
Decent when comparing with other agencies.
Was this helpful? Yes
By: Chloe Martin
Nov 30, 2015
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Thank you Amelia for your comments. When your tenancy began the landlord was managing the property but due to a change in his circumstances he therefore requested we manage his portfolio a short time after your tenancy commenced. ...

“Our first dealing was with Jay Hayden who came up ......”

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Nov 20,2015
Minithumbup
By: 'Minal'
Nov 20,2015
0 people found
this helpful
Our first dealing was with Jay Hayden who came up with a potential client to rent the flat. Our interaction with him was extremely professional (in a friendly way). Jay was not pushy at all. He gave us time to make our decision. He provided ...
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Comment on agent fees
We would like to see this go down every year.
Was this helpful? Yes

“He was very professional, compassionate and understanding to our situation ......”

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Nov 20,2015
Minithumbup
By: 'Elizabeth'
Nov 20,2015
0 people found
this helpful
He was very professional, compassionate and understanding to our situation and helped us to move in a good sensible manner. Would definitely recommend him and the branch to friends last looking to move in the area....
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“Overall, the process was very fast and efficient with the ......”

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Nov 19,2015
Minithumbup
By: 'jmcm'
Nov 19,2015
0 people found
this helpful
Overall, the process was very fast and efficient with the majority of communication carried out via email. This is a good example for other lettings agents....
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Comment on agent fees
The inventory fee is quite high
Was this helpful? Yes

“I got in touch with Martin & Wright to view a ......”

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Nov 19,2015
Minithumbup
By: 'C'
Nov 19,2015
0 people found
this helpful
I got in touch with Martin & Wright to view a property in Septembe. It was very easy to get through to them and set up a viewing for a Saturday morning. I liked the property straight away and liased with Craig Fox, who was very ...
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Was this helpful? Yes
By: craig fox
Nov 26, 2015
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Many thanks for your kind comments and much appreciated, and I hope and wish you all the best in the property and hope you that you are well. ...

“Jay was extremely useful in communicating all the information. Whist ......”

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Nov 19,2015
Minithumbup
By: 'Chris'
Nov 19,2015
0 people found
this helpful
Jay was extremely useful in communicating all the information. Whist Jay was very professional, he was also very personable and you felt that you were able to ask questions and find information out, which is really important. Jay went above and beyond his job to ...
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By: Chloe Martin
Nov 26, 2015
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Thank you ...

“Chloe and Jay were professional and helpful during the moving ......”

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Nov 18,2015
Minithumbup
By: 'Nicolas'
Nov 18,2015
0 people found
this helpful
Chloe and Jay were professional and helpful during the moving process and paperwork. They did answer all our questions in time and did a proper follow-up with the landlord for any specific request we had....
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By: Chloe Martin
Nov 26, 2015
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Thank you very much Nicolas.c ...

“We used the services of Marting & Wright to rent a ......”

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Nov 17,2015
Minithumbup
By: 'Riccardo'
Nov 17,2015
0 people found
this helpful
We used the services of Marting & Wright to rent a property. Chloe was always punctual and reliable and happy to show us the property a number of times. She provided a professional service....
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By: Chloe Martin
Nov 26, 2015
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Thank you very much, hope all is well and you are enjoying the flat! ...

“Jay provided me with an absolutely top drawer service on ......”

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Nov 17,2015
Minithumbup
By: 'Nigel'
Nov 17,2015
0 people found
this helpful
Jay provided me with an absolutely top drawer service on my recent re-letting. As well as dealing with all the management of the redecorations and repairs needed before the letting, he found excellent tenants, got me the rent he suggested we'd get, dealt with all ...
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“Jay explained to us the most relevant details of the ......”

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Nov 17,2015
Minithumbup
By: 'Francesco'
Nov 17,2015
0 people found
this helpful
Jay explained to us the most relevant details of the contract and has been very friendly and helpful along the full process. I trust him and will ask for his help again next time....
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“Jay has been very knowledgeable and supportive all along the ......”

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Nov 17,2015
Minithumbup
By: 'Francesco'
Nov 17,2015
0 people found
this helpful
Jay has been very knowledgeable and supportive all along the renting process. Also, he has been transparent and timely, something that made me fully trust him....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail info@martinandwright.co.uk which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters, London NW6 1LT


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