West Hampstead, London, NW6
4.7/5, 1002 reviews
99% recommended
50% sales valuation accuracy
50% sales fee satisfaction
98% lettings valuation accuracy
92% lettings fee satisfaction
Previously Martin & Wright...Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.We specialise in quality Sales, Rentals and Management within Central and North West London.Our success is based on our highly experienced and motivated staff who are ... show more Previously Martin & Wright...

Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.

We specialise in quality Sales, Rentals and Management within Central and North West London.

Our success is based on our highly experienced and motivated staff who are geared to offering the very best service they can give.

Opening Hours
Address

Dexters
349 West End Lane
West Hampstead,London
Greater London
NW6 1LT
020 7433 8006, 020 7433 8007

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £670,000 £670,000
Lettings 98% 92% £350 £3,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
255 1 708 11 8 1 8 0 8 2
Areas covered
  • NW6
  • NW2
  • NW3
  • NW11
  • NW8
  • NW1
  • NW4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS
Latest Properties

No Properties

“Chloe was our initial contact with Martin & Wright, and it ......”

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Nov 13,2015
Minithumbup
By: 'John'
Nov 13,2015
1 people found
this helpful
Chloe was our initial contact with Martin & Wright, and it was Chloe who showed us round the flats. The good thing about her, was that (unlike some other agents we used) she didn't bother to show us flats that didn't fit our criteria eg. price, ...
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Comment on agent fees
Martin and Wright were much cheaper than other agents in the area which is great. Most fees are a rip off! We actually found an agent that didn't take the piss.
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By: Chloe Martin
Nov 26, 2015
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Thank you so much John. I am so pleased I was able to help you find the perfect home. ...

“I bought this property through Martin and Wright 6 years ago. ......”

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Nov 13,2015
Minithumbup
By: 'Meng'
Nov 13,2015
0 people found
this helpful
I bought this property through Martin and Wright 6 years ago. I was very pleased with the professional service in particular the manners and friendly approach I received from Malcolm Ornstein. 2 months ago, I decided to rent out the property and I immediately thought of Martin ...
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“Chloe was very helpful and prompt responding to all our ......”

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Nov 13,2015
Minithumbup
By: 'Lisa'
Nov 13,2015
0 people found
this helpful
Chloe was very helpful and prompt responding to all our queries. We recently moved to London so dont have a huge amount of experience dealing with rental agencies, but Martin and Wright were great. We were very nervous about finding a property through a rental ...
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Comment on agent fees
The fees seemed pretty standard
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By: Chloe Martin
Nov 26, 2015
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Thank you so much Lisa, you were a pleasure to deal with. Best of luck! ...

“W2Martin&Wright was recommended to me. Peter Martin answered ......”

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Nov 13,2015
Minithumbup
By: 'West'
Nov 13,2015
0 people found
this helpful
W2Martin&Wright was recommended to me. Peter Martin answered all queries I had in a very clear and professional way. Jay Hayden Director of Lettings, clearly has a natural ability to appropriately match tenants with the landlord/landlady as I have seen on two ...
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Comment on agent fees
Satisfactory
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“We had great difficulties finding a place to rent for ......”

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Nov 12,2015
Minithumbup
By: 'Christian'
Nov 12,2015
0 people found
this helpful
We had great difficulties finding a place to rent for our son, until we contacted Martin Wright. The help we received, especially from Jay Hayden, was very much appreciated. Jay and his team are very proffessional and I would stongly recommend them....
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“Very good service. Good organisation. Simple and quick paperwork. Staff ......”

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Nov 12,2015
Minithumbup
By: 'Trino'
Nov 12,2015
0 people found
this helpful
Very good service. Good organisation. Simple and quick paperwork. Staff is very kind and efficient. Many thanks. All best wishes....
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By: Chloe Martin
Nov 26, 2015
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Thank you Trino, Best of Luck ...

“Tania and Jay have been pleasant and helpful throughout. I ......”

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Nov 11,2015
Minithumbup
By: 'Tenant'
Nov 11,2015
0 people found
this helpful
Tania and Jay have been pleasant and helpful throughout. I found them much better to deal with than other agents. They resolve any issues efficiently and are polite....
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Comment on agent fees
Some of the possible fees that tenants could be charged that are set out in the contract seem unreasonable e.g fees if they have to send a letter to the tenant etc but the actual fees I paid at the start of the contract for drafting contract etc were standard I think.
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By: Tania
Nov 26, 2015
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Thank you for your kind review. We hope you enjoy the flat. ...

“Craig and Jay were always reachable and made sure that ......”

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Nov 11,2015
Minithumbup
By: 'Dominique'
Nov 11,2015
0 people found
this helpful
Craig and Jay were always reachable and made sure that all documents as well as keys were ready when they had to be. Craig made sure to inform me every step of the way and Jay was very professional about all the documentation. Am very ...
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By: craig fox
Nov 26, 2015
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Many thanks for your kind comments and much appreciated, and I hope and wish you all the best in the property and hope you are well. ...

“Jay Hayden is an extremely professional agent who helped project ......”

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Nov 11,2015
Minithumbup
By: 'AA'
Nov 11,2015
0 people found
this helpful
Jay Hayden is an extremely professional agent who helped project manage extensive works to my flat between tenancies while I was unavailable. There were many contractors providing different services and the process was well managed with a charming smile and sense of humour when required! ...
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Comment on agent fees
Fees charged were completely reasonable.
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“I am grateful for the service I received from Martin & ......”

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Nov 07,2015
Minithumbup
By: 'EEMH'
Nov 07,2015
0 people found
this helpful
I am grateful for the service I received from Martin & Wright. As a newcomer to London, I was nervous about renting my first property. I found Martin & Wright to be responsive, accommodating and professional. Their communications are clear and any issues, or questions, are handled ...
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By: Chloe Martin
Nov 26, 2015
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Thank you so much. Best Wishes. ...

“Very pleased with my first experience of letting services at ......”

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Nov 07,2015
Minithumbup
By: 'Kathy'
Nov 07,2015
0 people found
this helpful
Very pleased with my first experience of letting services at Martin & Wright and particularly impressed with Jay's contribution as felt I was getting a personal service with phone calls responded to at all hours of the day/night including weekends! Tenancy confirmed within a week ...
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Comment on agent fees
Very competitive
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“Tania Katz, the agent who organised my viewing for the ......”

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Nov 05,2015
Minithumbup
By: 'Josh'
Nov 05,2015
0 people found
this helpful
Tania Katz, the agent who organised my viewing for the property, arranged the viewing quickly and was on time and polite for the viewing itself. All information relating to the property, it's appliances and local area where provided. This was the first time I had ...
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By: Tania
Nov 26, 2015
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Thank you Josh. I hope you are enjoying the flat. ...

“I had a very positive experience with Martin and Wright. ......”

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Nov 05,2015
Minithumbup
By: 'Georgina'
Nov 05,2015
0 people found
this helpful
I had a very positive experience with Martin and Wright. During the renovations of my property Jay Hayden visited the house to provide advice on a strategy to market the property for rent. Jay was very receptive to the requirements I outlined and provided very ...
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Was this helpful? Yes

“Jay Hayden was instrumental in locating tenants for 2 flats at ......”

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Nov 05,2015
Minithumbup
By: 'Luciano'
Nov 05,2015
0 people found
this helpful
Jay Hayden was instrumental in locating tenants for 2 flats at the above address. His approach to overseeing the conclusion of the rental was invaluable. He gave me a great sense of security due to his professional approach. Chloe Martin was on site showing the prospective ...
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Comment on agent fees
I found the fees very reasonable
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By: Chloe Martin
Nov 26, 2015
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Thank you very much Luciano, It was a pleasure working with you and look forward to working with you again in the future. ...

“I contacted Martin & Wright from overseas after viewing a property ......”

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Nov 05,2015
Minithumbup
By: 'Molly'
Nov 05,2015
0 people found
this helpful
I contacted Martin & Wright from overseas after viewing a property on the website that looked like it was going to work out for my needs. Jay Hayden quickly responded and showed a local friend of mine several suitable properties. When I had the opportunity to ...
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“Great agency. Very patient and went through all the correct ......”

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Nov 04,2015
Minithumbup
By: 'Rebecca'
Nov 04,2015
0 people found
this helpful
Great agency. Very patient and went through all the correct procedures during the rental process. Very happy with them. I feel they are very honest with prompt and clear correspondence....
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By: craig fox
Nov 26, 2015
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Many thanks for your kind comments and much appreciated, and I hope and wish you all the best in the property and hope you are well. ...

“The agreement has been arranged very quick, and everything went ......”

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Nov 03,2015
Minithumbup
By: 'KR'
Nov 03,2015
0 people found
this helpful
The agreement has been arranged very quick, and everything went really smooth. I am pleased. All my issues have been solved at the flat as soon as reported. Great attitude from both agents. Lovely warm welcome and I adore my new flat! :)...
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Comment on agent fees
They are in the higher range but still quite average.
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By: craig fox
Nov 26, 2015
View all comments (1)
Many thanks for your kind comments and much appreciated, and I hope and wish you all the best in the property and hope you are well. ...

“Martin & Wright is a professional agency. They have been very ......”

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Nov 03,2015
Minithumbup
By: 'Andor'
Nov 03,2015
1 people found
this helpful
Martin & Wright is a professional agency. They have been very helpful looking for the best property for my wife and me. I was looking for a property online for 5-6 months without any luck. Then I decided to register with various agencies in Hampstead area. ...
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Comment on agent fees
You get what you pay for, not like with other agencies. Property was professionally cleaned, fresh pained before the handover.
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By: Chloe Martin
Nov 26, 2015
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Thank you so much Andor Best of luck in the future! ...

“Martin and Wright were very helpful as someone new to ......”

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Oct 20,2015
Minithumbup
By: 'Hiba'
Oct 20,2015
1 people found
this helpful
Martin and Wright were very helpful as someone new to the house hunting since this is my first flat. They even gave me a discount and were helpful through the whole process....
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“All the information given was clear and the photos provided ......”

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Oct 18,2015
Minithumbup
By: 'DAVID'
Oct 18,2015
0 people found
this helpful
All the information given was clear and the photos provided for the agency in its web page was exaclty was they offered....
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By: Chloe Martin
Nov 26, 2015
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Thank you for your feedback. ...

“was arranged from overseas and secured the property. chloe was ......”

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Oct 17,2015
Minithumbup
By: 'mb'
Oct 17,2015
0 people found
this helpful
was arranged from overseas and secured the property. chloe was at the end of the phone or email when needed...
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By: Chloe Martin
Nov 26, 2015
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Thank you for your feedback. ...

“This was our first experience with an estate agency in ......”

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Oct 08,2015
Minithumbup
By: 'Alb'
Oct 08,2015
0 people found
this helpful
This was our first experience with an estate agency in London and it was a positive one. Nothing to complain about....
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“We have been very happy with the agency so far. ......”

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Oct 06,2015
Minithumbup
By: 'Megane'
Oct 06,2015
0 people found
this helpful
We have been very happy with the agency so far. We've been dealing with Jay Hayden who's been accommodating and very attentive to our needs. Good personalised service (Martin & Wright is quite a small agency) and quick replies to our requests....
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Comment on agent fees
Not too expensive compared to other fees we've had to pay in the past.
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By: Chloe Martin
Nov 26, 2015
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Thank you so much for your feedback. We may be a small agency but we pride ourselves on customer service. ...

“Really appreciated how available Chloe and the team were to ......”

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Oct 05,2015
Minithumbup
By: 'Melissa'
Oct 05,2015
0 people found
this helpful
Really appreciated how available Chloe and the team were to answer our questions. The whole move process was very smooth. Would definitely recommend landlords/tenants alike use M&W....
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By: Chloe Martin
Nov 26, 2015
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Thank you very much. Best of Luck ...

“Unfortunately, my experience with Martin and Wright was not a ......”

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Sep 29,2015
Minithumbdown
By: 'Laura'
Sep 29,2015
1 people found
this helpful
Unfortunately, my experience with Martin and Wright was not a positive one. From our moving in process to exiting and having our deposit returned, there were many issues resulting in unsatisfactory customer service in my opinion. Moving in procedures took a long time, very slow ...
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What agent could do to change your mind?
Be teachable. Learn from this. Be efficient. Be more honest. Be consistent. Be fair. Be compassionate to clients. Be more simplistic in approaches and methods. Be assertive in initiating clear communications. Be excellent in every area of business. Satisfactory or less should not be an option.
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“Dealt with everything efficiently & good communication, honest & fair, was also ......”

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Sep 29,2015
Minithumbup
By: 'Paul'
Sep 29,2015
0 people found
this helpful
Dealt with everything efficiently & good communication, honest & fair, was also my experience previously with them as a tenant. I would recommend M&W....
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By: Chloe Martin
Nov 26, 2015
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Thank you so much Paul ...

“Chloe was attentive and communicative; she managed the specifics of ......”

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Sep 26,2015
Minithumbup
By: 'Melissa'
Sep 26,2015
0 people found
this helpful
Chloe was attentive and communicative; she managed the specifics of our contract very well. Jay kept us informed and was alert to incoming messages....
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By: Chloe Martin
Nov 26, 2015
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Thank you very much ...

“I thought Chloe and Claudia were a huge help to ......”

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Sep 26,2015
Minithumbup
By: 'Andrew'
Sep 26,2015
0 people found
this helpful
I thought Chloe and Claudia were a huge help to my flatmate and I as we worked to find and ultimately sign a new lease. Hardworking, competent and kind people. I will definitely use them again....
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By: Chloe Martin
Nov 26, 2015
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Thank you. Best of Luck. ...

“Since initially signing the contract with Chloe Martin, my flatmate ......”

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Sep 26,2015
Minithumbup
By: 'Helena'
Sep 26,2015
0 people found
this helpful
Since initially signing the contract with Chloe Martin, my flatmate and I have dealt directly with Jay Hayden having moved into our property in May of this year. He has always been happy to help, responsive to emails/texts (even on weekends) and has gone ...
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By: Chloe Martin
Nov 26, 2015
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Thank you for your feedback. ...

“Was easy to arrange a viewing and arranging the tenancy ......”

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Sep 09,2015
Minithumbup
By: 'Amanda'
Sep 09,2015
0 people found
this helpful
Was easy to arrange a viewing and arranging the tenancy was a smooth process. Straight forward and easy to deal with....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail info@martinandwright.co.uk which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters, London NW6 1LT


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