The foxtons are managing our property, and we have no direct contact with the landload. They refuse to carry out emergency repairs (e.g. gas) because of their current inability to contact the landlord (from previous experience it can take up to 2 weeks). As the landlord\'s agent it their responsibility to be able to contact the landlord in case of emergencies and not being able to do so puts us in a position that causes monetary damages. You situation as client (having a baby) is not considered to speed up the process. When you explain your worries to one one of the employees, he tells you he managed to live in a property without gas for more than 3 weeks. Which makes clear how customer service is considered by the foxtons.