“AVOID LIKE THE PLAGUE - free discrimination!...”
1 Star Review
May 12,2022
By:
'Jaxx blue'
May 12,2022
Branch: London, 566 Chiswick High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE18
Branch: London, 566 Chiswick High Road
Lettings (as a Tenant)
Postcode: SE18
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people found
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AVOID FOXTONS LIKE THE PLAGUE!! Absolutely awful sales team, very pushy hard sales, no respect, not to mention repeated illegal disability discrimination, to the point I had to submit a legal notice of direct discrimination!
For wider context; I agreed with Foxtons on first visitation we would need 48 hrs notice and my approximate accessible times for viewings.
Despite disability accessibly being a legal requirement to accommodate as part of the Equality Act 2010, and previously agreeing multiples times, including in writing, that we would not be bombarded and harassed with calls to book viewings outside agreed times; Foxtons agents have insisted on, harassing and bombarding me, with last minuet calls, text messages and even on my personal whatsapp; that I have not consented to be contacted on! This has been going on for several weeks now, despite multiples requests and complaints, and empty promises It wouldn't happen again. Today this happened again. An agent (Adelle) messaged me after agreeing not to over two times now with a last minute viewing, less than 24hrs notice!!. She sent a stream of messages to my personal whatsapp repeatedly requesting a viewing, despite me literally writing I am getting sick of this, It is not what was agreed or was re-promised, and this goes against the Equality Act which they are legally obliged to follow. I have it in writing from Adelle, a sudden back track of the empty re-promises; 'when we get a last minute call,(for a viewing) we will always call'. Despite also having in writing that Adelle had agreed not to do this anymore. Agreed 48hrs notice, then bombards with messages requesting almost immediate access in under 24hr notice, outside agreed times. Foxtons are a joke. At one point Adelle booked a viewing on a Saturday of which I changed my whole weekend to accommodate only for nobody to turn up, not even a courtesy call or apology. (Adelle tried to pass this off as it not being confirmed, however this was booked like every other viewing, and was in fact booked on the system). In another instance I showed somebody around myself as the agent turned up late. He didn't even bother to knock or apologise directly (only via text) as he met the viewers outside, after they had finished and left.
Foxtons... please re-train your staff in courtesy and human sense; this house does not have wheels or legs, it isn't going to run away. This is not a quick sale of an empty home. Nobody buys on a first viewing. Legally you are required by the Equality Act 2010 to accommodate my accessibility needs as a protected characteristic. ofc which you will now be familiar with as you have been served with a direct discrimination legal notice.
The worst part of it is Foxtons don't own their mistakes, or apologise, they'll agree, promise, then back track and simply try to pass it off as standard company policy (illegal), or try to blame everyone else; or blame me; that I must be mistaken, or insisting they are being polite, while they ignore my disability rights and the Equality Act 2010, harass and bombard me.
You can't politely ignore disability accessibility Foxtons!!!
Honestly, their service is much like that sit-com 'Stath lets flats' on Channel 4. Foxtons Woolwich could easily be written into the script in the middle of 'Smethwick's' & 'Michael & Eagle' Comfortably.
If you want a good reputable and respectful House sales agent to sell your property, go to Felicity J Lord of Blackheath, who provided exemplary customer service, assured and personal understanding and respect of disability and all round human kindness, in the initial viewing, I wish we signed up with Felicity J Lord, they seem to have superior customer service and actually legal standards of sales.
Risk your property with Foxtons at your peril and distress!!
Avoid Avoid Avoid!!!
I can also assure you, Foxtons are NOT LGBT Friendly!!
It's performative lip service and in sales speak only.
Remove my flag from your service, you don't deserve it.
No LGBTQIA+ person has any respect for disability discrimination, being harassed or bombarded.
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