Head Office, London, W4
2.2/5, 36 reviews
31% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“Every time I heard Foxtons was a nightmare, I didn't ......”

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Jun 27,2017
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By: 'John'
Jun 27,2017
7 people found
this helpful
Every time I heard Foxtons was a nightmare, I didn't realise how bad it could be. But after a few hours into my new flat I already got a sense of what my next year is going to be like. Hell.

First of all, the Property Manager, Anett Nemes, never showed up to inspect the flat before I moved in or show me around. The keys (I still don't have a full set of keys by the way, if I need to take the trash out, for example, I have to ask one of the neighbours to let me back in) were left for me to pick up. I was never given the Gas Certificate either. So basically by the first day, 3 or 4 clauses of the contract had already been broken.

No pre-tenancy cleaning was ever made, the flat was so dirty it took me 3 days to be able to clean everything and really move in. Contrary to all promises made by letting agent Shannagh Docherty during the viewing, none of the agreed conditions were actually respected (in her own words were 'obvious things to get done before anyone moved in and didn't even need to be mentioned twice').

There were (and still are) several broken things around the flat, and even though it was part of the deal for them to get everything cleaned and fixed before I moved in (they had 5 weeks to do everything), that won't be happening as Anett Nemes doesn't bother answering to emails or picking up her phone.

Whenever you try to get in touch with anyone from Foxtons, you always get the same responses: they aren't the office yet, they're in another call and will call you back (they never do), or they're out of the office. So it has been over one month now that I live in a flat where almost everything is broken and I just can't get through anyone from Foxtons. The few times I was able to speak to Anett Nemes, for example, I could clearly see she wasn't even listening to me as she would go quiet on the phone and then reappear again 3 minutes after, repeating the same things she had already said even though that hadn't been what I have just asked her.

The lack of respect for the tenants is just indescribable, and it is a shame the landlords don't realise that their properties are being destroyed as well for the lack of proper management from Foxtons. My landlord lives abroad and hasn't been able to come to London in years, and I'm sure once she comes back she's gonna realise the dump-hole her property has become in the past years and how expensive it will be for her to get it back to decent, liveable conditions.

Do yourself a favour and NEVER let from Foxtons, especially if they are the ones doing the property's management.
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By: Tim
Jul 20, 2018
LOL
By: Unknown
Apr 13, 2018
John,
Your comment is not accurate at all.
Just for your own education - a property manager is not responsible for any pre tenancy works - i.e. Cleaning, re-decoration, supplying or removing furniture from property. (They do arrange works if necessarily, but they not discuss it with the property owner.) You discuss the move-in conditions with the Lettings negotiator or branch manager who has to discuss this conditions with the landlord. Then the landlord make a decision and the agent inform the tenant if it has been agreed or not.
Also, providing keys is the Lettings negotiator or branch manager responsibility. They have to ensure that the tenant or tenants has the right sets and that they supplied enough coupys to them.
ONCE the tenant is moved in, the property manager takes over the tenancy/property management.
Also if there is no clause in the tenancy agreement of what you agreed, that means is not been agreed with the landlord and you toke the property as seen on the viewing. This is your own fault and not the property manager fault.
You need to understand this facts and change your opinion as you have been very unresenable and rude.
Your comment is really disgust me and just shows how uneducated you are really.
Hopefully you have learned from your mistakes and next time you ensure that the Lettings negotiator actually does agree your unreasonable requests with the landlord.

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Latest Reviews

View all Reviews 36
18th Jul 2022
reviewed by 'barbara'
“Totally incompetent . The Tooting branch would only talk to my brother, despite me being the co owner .Sexist and utterly ......”
12th May 2022
reviewed by 'Jaxx blue'
“AVOID FOXTONS LIKE THE PLAGUE!! Absolutely awful sales team, very pushy hard sales, no respect, not to mention repeated illegal ......”
16th Feb 2022
reviewed by 'Oliver'
“Incredibly poor service as a rental agency. Barely reply to emails, require constant chasing to answer even simple questions. Expensive ......”
31st Jan 2022
reviewed by 'Renata'
“Horrible estate agency. We are still in progress with nightmare rent process for 2 bedroom flat. They are not responsive to ......”
20th May 2021
reviewed by 'Mark'
“As a landlord my experience with this branch has been very poor. The maintenance team are especially unskilled and unresponsive. ......”
26th Jan 2021
reviewed by 'Didem'
“Worst Ever ! stay away from Foxtons at all costs.We ended up renting a flat through Foxtons unfortunately and we ......”
Opening Hours
  • Monday: 09:00 - 20:00
  • Tuesday: 09:00 - 20:00
  • Wednesday: 09:00 - 20:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 20:00
  • Saturday: 09:00 - 17:00
  • Sunday: 09:00 - 17:00
Address

Foxtons
566 Chiswick High Road
London
Greater London
W4 5BE
020 7973 2020

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £320,000 £748,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 4 2 19 5 0 0 0 2 2
Areas covered
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  • Block Management
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“Totally incompetent . The Tooting branch woul......”

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Jul 18,2022
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By: 'barbara'
Jul 18,2022
0 people found
this helpful
Totally incompetent . The Tooting branch would only talk to my brother, despite me being the co owner . Sexist and utterly stupid. Issac is the worst but none of the staff are any good....
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“AVOID LIKE THE PLAGUE - free discrimination!...”

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May 12,2022
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By: 'Jaxx blue'
May 12,2022
1 people found
this helpful
AVOID FOXTONS LIKE THE PLAGUE!! Absolutely awful sales team, very pushy hard sales, no respect, not to mention repeated illegal disability discrimination, to the point I had to submit a legal notice of direct discrimination! For wider context; I agreed with Foxtons on first visitation ...
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“Incredibly poor service as a rental agency. B......”

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Feb 16,2022
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By: 'Oliver'
Feb 16,2022
2 people found
this helpful
Incredibly poor service as a rental agency. Barely reply to emails, require constant chasing to answer even simple questions. Expensive and the opposite of proactive. Completely regret having had them as a agency for the last few years but can't get rid of them until ...
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“Foxtons the worst estate agency...”

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Jan 31,2022
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By: 'Renata'
Jan 31,2022
2 people found
this helpful
Horrible estate agency. We are still in progress with nightmare rent process for 2 bedroom flat. They are not responsive to the emails and do not provide any results for the contract agreed terms. All the agreed building jobs still pending and agents are not replying. ...
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“As a landlord my experience with this branch ......”

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May 20,2021
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By: 'Mark'
May 20,2021
6 people found
this helpful
As a landlord my experience with this branch has been very poor. The maintenance team are especially unskilled and unresponsive. Unfortunately I was allocated Crystal White as my 'Property Manager' and she has been absolutely useless. My property is supposed to be fully managed by ...
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By: Julia
Mar 08, 2022
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I have been dealing with Eleanor Reeve as property manager in Chelsea - London area . This brainless woman doesn't understand what is being said to her , doesn’t respond emails , doesn’t take phone calls , lies about everything .Avoid her and this branch at any cost . I have no idea who employed her but she should not manage to even be a cleaner at Foxtons . ...

“Worst Ever ! stay away from Foxtons at all co......”

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Jan 26,2021
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By: 'Didem'
Jan 26,2021
8 people found
this helpful
Worst Ever ! stay away from Foxtons at all costs. We ended up renting a flat through Foxtons unfortunately and we have had millions of issues. Their Battersea London branch staff Beattie, Mersaides are the worst ever to deal with. They don't only refuse to do ...
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“The worst ever I have seen in my life.....”

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Jun 25,2020
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By: 'Walid'
Jun 25,2020
5 people found
this helpful
The worst ever I have seen in my life Rude staff, incompetent , try always to sell you bad properties I rented a flat for my son in Harrow since last year, and the flat was ill maintained , always problems, water leak, no elevators , no security ...
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“Terrible for tenants...”

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Mar 05,2020
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By: 'rabussier'
Mar 05,2020
3 people found
this helpful
As we are leaving our rental,Foxtons is in charge of finding a new tenant. It is very difficult to work with this agency. They tried to bully us into leaving them a key and complete access to our home. Their agents do not respect ...
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“Poor customer service...”

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May 13,2019
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By: 'HateFoxtons'
May 13,2019
5 people found
this helpful
This agency is best to avoid. Having rented a flat from them for several years and never missing a single payment they still treated us as if we were tenants from hell. They never answer any calls nor they call you back....
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“Rip off artists...”

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Apr 24,2019
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By: 'Troll'
Apr 24,2019
6 people found
this helpful
I contacted Foxtons to market my property on let only basis. They found me a long term tenant who has been in the property for nearly two years. The fees are absolutely ridiculous - they charge you 9% of your monthly rent for altering a bit ...
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Comment on agent fees
Agents fees very high!
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“Foxtons Tenancy Department is without a doubt the worst run ......”

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Nov 09,2017
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By: 'Richard'
Nov 09,2017
13 people found
this helpful
Foxtons Tenancy Department is without a doubt the worst run and most frustrating group of people I have ever had the misfortune to have to deal with. I cannot fathom how it can take them a month to respond to an e-mail. That was the ...
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Comment on agent fees
Bad, high fees and nothing in return
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By: Mirella Brummer
Dec 19, 2019
View all comments (2)
Have had several maintenance issues and am now Withholding rental as Nothing gets done. Tired of being the scapegoat and absolutely agree with Richard's comments. Treated worse than an animal and fed up with just trying to repair a simple defective shower screen which fell on me twice when in the middle of showering because a piece of plastic snapped. We only have a shower and no bath so quite serious. ...

“Given our family have been victim of these morally inhumane ......”

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Oct 10,2017
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By: 'Ms'
Oct 10,2017
9 people found
this helpful
Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11: * As an example of this, our latest dealing with Foxtons (...
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By: Former Agent
Oct 17, 2017
View all comments (1)
As an agent - having worked at Foxtons in the past. It sounds like you got a bad landlord, not an agent. Landlords holding off on signing agreements to find better offers or a sales tenant is unfortunately fairly prevalent! The reason Foxtons takes your monies due and gets a signed agreement is that this is then binding and there is no going back - this is exactly because of what has happened to you, so your complaint is actually fairly contradictory. More often than not, the landlord is telling ...

“Every time I heard Foxtons was a nightmare, I didn't ......”

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Jun 27,2017
Minithumbdown
By: 'John'
Jun 27,2017
7 people found
this helpful
Every time I heard Foxtons was a nightmare, I didn't realise how bad it could be. But after a few hours into my new flat I already got a sense of what my next year is going to be like. Hell. First of all, the ...
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By: Tim
Jul 20, 2018
View all comments (2)
LOL ...

“1) They did not do the check-in properly. Tomiwa Oluade showed ......”

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Jan 09,2017
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By: 'A'
Jan 09,2017
8 people found
this helpful
1) They did not do the check-in properly. Tomiwa Oluade showed me in after I signed the contract. I said the inside of property was not cleaned properly. He said boldly that I needed to do it myself. 2) They did not inform me the damp issue ...
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Comment on agent fees
Bad . It is expensive and not worth their service at all.
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“Not reachable, does not take the property in his best ......”

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Oct 12,2016
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By: 'South'
Oct 12,2016
3 people found
this helpful
Not reachable, does not take the property in his best intrest as many landlord would like to have their property well taken care of. Just thinks about his fee , as does everyone at foxtons. Terrible company to work with, many relocation companies REFUSE to work ...
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Comment on agent fees
Bad: never reachable Bad: doesn't care for the situation you are in ( no empathy) Bad: has been appealed to fix the property ( has still not been fixed) Bad: Even if you ask him, you leave him mails and voicemails he will NOT call you back. Even if he says he will. Bad: works on his own pace and the feeling we got from him is at his own pace. Bad: Same as above with answering the phone.
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“My experience with Foxtons was a nightmare from the very ......”

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Jul 28,2016
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By: 'Miguel'
Jul 28,2016
2 people found
this helpful
My experience with Foxtons was a nightmare from the very beginning. Luckily I signed a contract with a 6 months break clause, and I left the property as soon as I could. Since the first day that I moved in my new home with Foxtons I ...
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What agent could do to change your mind?
Bad. Terrible.
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Comment on agent fees
Bad. Terrible.
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“I cannot recommend Mark highly enough... he is simply the ......”

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Jun 29,2016
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By: 'David'
Jun 29,2016
0 people found
this helpful
I cannot recommend Mark highly enough... he is simply the very best real estate agent I have worked with in 30 years, in multiple cities and in multiple markets, he is genuinely very very good. Why do I say that? He achieved close to 30% higher than ...
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“They are ok to deal with until you find a ......”

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Apr 11,2016
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By: 'j2i28dudjsk1'
Apr 11,2016
3 people found
this helpful
They are ok to deal with until you find a property and sign a contract. However once it's signed, they don't want to do anything with you. We had so many issues and when we contacted Foxtons about them they would mostly ignore our communication ...
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“I have know Adamo for more than four months. He ......”

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Mar 19,2016
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By: 'B'
Mar 19,2016
0 people found
this helpful
I have know Adamo for more than four months. He has been extremely effective in terms of showing all the available apartments and properties for sale. He is polite and a very good organiser. He has managed my expectation well and I have managed to ...
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Comment on agent fees
Adamo is an excellent agent and keep you engaged with what he can offer. He is persistent and manages to fit into your schedule even though some times that may be over the weekend. Well done Adamo....
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“Hello Mr. Bailey,Just a few words to say how ......”

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Apr 30,2015
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By: 'Mrs.'
Apr 30,2015
0 people found
this helpful
Hello Mr. Bailey, Just a few words to say how much we appreciated the time and effort that you and your team undertook in order to resolve this lengthy insurance claim. Many thanks to all concerned and to yourself in particular, for keeping me constantly ...
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“I have kept on calling the number listed on zoopla's ......”

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Sep 16,2014
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By: 'SARAH'
Sep 16,2014
4 people found
this helpful
I have kept on calling the number listed on zoopla's website but get no answer have tried this for the next day but aslo no answer. I tried calling from my mobile number instead of my land line and they finally answered which I found ...
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What agent could do to change your mind?
they could answer the phone and be more professional
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“The property manager assigned answers promptly and politely. Foxtons applies ......”

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Jul 15,2014
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By: 'C.J.'
Jul 15,2014
0 people found
this helpful
The property manager assigned answers promptly and politely. Foxtons applies a very efficient online document management system for landlords. Phone calls are always taken and forwarded to the property manager. I am very pleased with Foxtons' services....
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“Hi there, I did really appreciated you service and would ......”

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Jan 20,2014
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By: 'T.Hlaing'
Jan 20,2014
0 people found
this helpful
Hi there, I did really appreciated you service and would like to Highly Recommended to Chiswick Branch Staff name: Tia Glenn. She did very much take care her customer and her communication was Excellent, even i didn't get her from property under her supervising, still ...
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“I have nothing but positive comments regarding Mark Nockles and ......”

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Nov 15,2013
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By: 'AW'
Nov 15,2013
0 people found
this helpful
I have nothing but positive comments regarding Mark Nockles and the sales team at Foxtons Shepherds Bush: From valuation to completion, Mark provided sound impartial advice and showed himself to possess both experience and integrity. The team achieved our asking price within 3 weeks of marketing ...
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“I have used Foxtons before and once again found my ......”

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Oct 23,2013
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By: 'SP'
Oct 23,2013
0 people found
this helpful
I have used Foxtons before and once again found my dealing with them, this time at the Chiswick office, excellent. I think people are often far too quick to write negative feedback and more often than not positive experiences are not noted or written. I ...
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“My flat was on the market for four months with ......”

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Jun 17,2013
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By: 'Helen'
Jun 17,2013
0 people found
this helpful
My flat was on the market for four months with a reputable estate agent and it had one mediocre offer that fell through. Foxtons then took it on and within four days it had two offers and one at full asking price. Throughout the process ...
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“Unorganized, completely disappointing behaviour! Words cannot describe what me and ......”

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Nov 23,2012
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By: 'ANNA'
Nov 23,2012
15 people found
this helpful
Unorganized, completely disappointing behaviour! Words cannot describe what me and my flat mates have been through because of them and specifically Natasha Harrison which is the team leader of the property management. The property was old and in a very bad condition when we moved ...
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What agent could do to change your mind?
they are not capable to do anything!! the are the best in deceiving people!!!
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“Foxtons have been amazing namely Sophia Rawlings.From the moment ......”

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Nov 01,2012
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By: 'eamonyates'
Nov 01,2012
0 people found
this helpful
Foxtons have been amazing namely Sophia Rawlings. From the moment we entered the store in Chiswick to the moment we found a place to live, we had nothing but enthusiasm and help. Unlike other lettings agents, Foxtons listened fully to what we wanted. They were ...
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“On my first appointment I tried to ring the negotiator ......”

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Oct 21,2012
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By: 'Unimpressed'
Oct 21,2012
11 people found
this helpful
On my first appointment I tried to ring the negotiator I was dealing with to advise them I'd be a few minutes late and also to get directions to the office. Rang both the person's mobile and office number, no answer. Finally found our way ...
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What agent could do to change your mind?
-could have greeted me and made me aware she'll be with me shortly -divert personal office phones back to main reception -Pick up calls or at least return them
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“I have used other bad letting agencies in the last 3 ......”

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Oct 10,2012
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By: 'Jairo'
Oct 10,2012
11 people found
this helpful
I have used other bad letting agencies in the last 3 years, but nothing compares with the appalling treatment that I have received from Foxtons. Not only do they completely disregard the privacy of the tenants - as for several times, viewings were conducted in the ...
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What agent could do to change your mind?
Lack of professionalism by not replying to queries and not providing the required data.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 3:41 PM 03/12/2015 by allAgents

Awards won by Foxtons, London W4 5BE


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