1 Star Review
Nov 01,2023
By:
'Andre Ribeiro'
Nov 01,2023
Branch: London, 566 Chiswick High Road
Services: Admin
Would you recommend?: No
Postcode: NW7
Branch: London, 566 Chiswick High Road
Admin
Postcode: NW7
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people found
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I had an awful experience with Foxtons.
I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of my deposit was terrible.
I was presented with deductions of nearly £450, which I didn't agree with. I presented my evidence on MY FOXTONS but their system would not process when I disagreed with the deductions. However, to my surprise their system miraculously processed when I agreed to a deduction for extra day rent.
I have emailed, called but nobody came back to me. Finally, when I threatened to make a formal complain, someone replied to me requesting I request my deposit via MY DEPOSITS.
They refused to process the refund of the part of my deposit, that wasn't in dispute and I had to provide all the evidence to initiate a dispute. Worse, 2 months down the line I still haven't received a penny.
Avoid this company ripping off tenants!
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