“Given our family have been victim of these morally inhumane ......”
1 Star Review
Oct 10,2017
By:
'Ms'
Oct 10,2017
Branch: London, 566 Chiswick High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 566 Chiswick High Road
Lettings (as a Tenant)
Postcode:
9
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Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11:
*
As an example of this, our latest dealing with Foxtons (who has been dishonest with us many years prior) and **the landlord, went like this:
We called Foxtons requesting the viewing of the above mentioned property in Battersea. Shannagh Docherty booked a viewing for us on a Wednesday afternoon. While waiting for the agent to arrive one of the tenants was getting out of the property and asked why we were waiting outside their house. We said that we were going to view the property with Foxtons, to which the tenant said "Good luck with that!" If you are told that the disrepairs in the house are our fault, be advised that we are complaining about them since we moved in years ago. We were obviously startled by this however felt we shouldn't get involved into their problems and should we wish to rent the place we would then request that refurbishment/repairs are done prior to us moving in. When we visited inside the house we noticed that it was not just "tired" as the agent liked to say, it was clearly neglected throughout, however the main problems were the two bathrooms that were so mouldy that certain parts of the walls, floors, panels etc were already rotten.
However, due to necessity we felt that, if the repairs/refurbishment were done prior to us moving in we'd take the house. So on that basis on the same day we made an offer to rent the house and requested pay the holding deposit, and to be sent paperwork necessary for us to start the process and reserve the house. Our moving date would be in two months, thus giving enough time for the landlord to sort out the list of repairs and modifications we requested. The next day, foxtons replied that (and without any reasonable explanation) we were only able to hold the property if we paid in full 6 weeks deposit + 1 whole month rent, which is not a standard in agencies. Despite this unreasonable request, given we hadn't even had our references checked etc, we paid 6K in advances and filled up all paperwork. Two days after the viewing we had fulfilled all requirements ordered by foxtons and were given the contract to sign, which we signed and sent back. As soon as we signed the contract I proceeded to start planning the house move while Foxtons proceeded to be go quiet and we didn't hear from them, nor received back from them the contract signed back, for a few days.
Given the huge pressure Foxtons had put upon us to pay the full amount of money and sign the paperwork/contract we than insisted almost a week later, that they tell us why we hadn't been given the contract signed yet. Foxtons wordsmiths went on to defend the landlord, saying that 'because he's a doctor he hasn't had any time to sign the contract back yet because he was on shift all the time since we signed he contract. This excuse lasted a few more days when we finally told them that it was clear that if the landlord couldn't take 5 minutes to sign a contract even after receiving thousands of pounds in advance for a property that was currently in breach of health and safety regulations, he was clearly the problem as to why the property was so neglected in the first place, and we than gave foxtons a deadline to send us the contract back (as this was impairing our ability to move forward with our lives) to which they did not fulfil.
After almost 10 days hearing a string of lies from foxtons we finally pressured them to tell us what was going on, to which they than, after telling us all the time since viewing, that the landlord was a reliable landlord with many other properties in the market and that we should take the delay in signing as a 'exception' we received a call from **Foxtons stating that the landlord was dodging them and us and not being honest with anyone, than later on she proceeded to say that the landlord hadn't signed the contract because he was found to be trying to sell the house at the same time that he was putting it up for rent and decided not to rent anymore. We had to than cancel our plans of moving home, which caused enormous upheaval in our lives and then wait ages to have our money refunded back - in comparison to us paying it literally overnight - just because these corrupt, unprofessional, negligent and greedy landlords are nothing but selfish and inhumane beings.
After all the distress caused in our family due to their *** work, the landlord could not sell the house and has put it up in the market at a higher price. We still cannot comprehend how can a person be so money hungry and selfish that he's unable to communicate. If he wanted more in rent he should have asked us to pay more to which we would have considered whilst unaware how neglectful he is. Now, I just hope that this review saves the hassle of potential victims..
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