Jul 06,2012
Jul 06,2012
5 people found
this helpful
PLEASE TAKE NOTE FROM THE OTHER BAD REVIEWS FOR THIS AGENT . THEY ARE TERRIBLE . The staff are rude and unprofessional. Our tenants were great they paid their rent on time each month, however lenwell would often keep the money for up to 3 weeks before transferring it into our account. This would be worst if it was a bank holiday. If you rang them the staff would be surly or rude. We paid them £100 pcm so that they could collect rent and look after the property but they only visited it once a year. On one occasion they claimed that some property was missing even though it was not, causing the tenants a great deal of stress. On another occasion they allowed old tenants to enter the house and remove property even though their tenancy had ended weeks ago.
YOU HAVE BEEN WARNED, not just by this review their are plenty of other bad reviews about this company on various review sites.
Was this helpful? Yes
By: Rob Wellstead
Aug 09, 2012
I am very sorry that you have been unhappy with the service we have provided. We are a large agency with four offices and manage in excess of 2,000 properties. We take all feedback good and bad seriously and I would welcome the opportunity to investigate your complaint in further detail. We are proud to hold the Sunday Times GOLD award for Customer Service (awarded in 2010) and aim to provide the highest level of customer service in our industry. As the owner of the business I welcome any feedback and would ask you to call me on direct on 01582 543677 r.wellstead@lenwell.com Rob Wellstead Managing Director

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Lenwell Property Services

8 Wellington Street Luton

01582 616263

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