Lenwell Property Services
Luton, LU1
2/5, 37 reviews
27% recommended
71% lettings valuation accuracy
42% lettings fee satisfaction

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“As an overseas first-time landlord, I wanted the security of ......”

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May 07,2019
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By: 'David'
May 07,2019
6 people found
this helpful
As an overseas first-time landlord, I wanted the security of knowing my monthly management fee would provide me (and my tenants) with a professional, responsive and trouble-free service. Over three years, I had a number of issues with regard to Lenwell giving correct, legal advice on landlord responsibilities; accurate billing on the monthly statements; and prompt action on necessary repairs. However, Lenwell held back the worst service for the end of the tenancy. The move-out report showed a number of repairs (painting, electrical & plumbing) and cleaning jobs which we expected to be dealt with properly within a fortnight. None of the work happened despite emailed guarantees and promises from Lenwell. Their agent, Tamara, initially refused to correspond by telephone, lied about the repair/cleaning arrangements, and then put the phone down on my wife when asked for an update. She took no responsibility for the contractors failure (if they were ever commissioned at all). The other Luton office staff were intent on covering for each other and their own shortcomings rather than providing the customer service for which they were paid. The Operations Director, Andrew, failed to respond at all when he was asked to personally intervene. Finally, Lenwell tried to blame us for the delay in returning the tenant's deposit when they would not answer our emails. Altogether, an extremely shoddy, inefficient, unreliable, irresponsible cowboy outfit. My recommendation to landlords and tenants stands: Avoid Lenwell.
Comment on agent fees
Probably fair if the service was delivered as expected.
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Latest Reviews

View all Reviews 37
1st Feb 2021
reviewed by 'Chelsey'
“At the start when wanting to rent absolutely amazing. After that it's shite! Waiting 3+ hours for a response, rude, unhelpful, ......”
26th Nov 2020
reviewed by 'Deimante'
“Hi, just moved in the new place with my both daughters and from day one for 2 weeks we didn't have ......”
20th Feb 2020
reviewed by 'Gregg'
“I have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company ......”
19th Feb 2020
reviewed by 'Natalie'
“All started ok when taking the tenancy but boy oh boy did it go downhill after that! had all sorts ......”
18th Feb 2020
reviewed by 'Ken'
“Very good service from Lenwells over recent years. Some years ago, I experienced some issues, but over the last few ......”
12th Feb 2020
reviewed by 'sally'
“I recently had to deal with Kim Horsler from the maintenance department about an issue with my boiler and certificate, ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Lenwell Property Services
8 Wellington Street
Luton
Bedfordshire
LU1 2QH
01582 616263

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 71% 42% £550 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 5 6 20 0 0 0 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Bedford, MK40
Dunstable, LU6
Luton, LU1
Milton Keynes, MK9
Northampton, NN1

“Wouldn't even bother with lenwells...”

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Feb 01,2021
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By: 'Chelsey'
Feb 01,2021
0 people found
this helpful
At the start when wanting to rent absolutely amazing. After that it's shite! Waiting 3+ hours for a response, rude, unhelpful, are unable to read your application and kept asking for things that were not needed. Shocking....
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“Hi, just moved in the new place with my both ......”

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Nov 26,2020
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Mollie
By: 'Deimante'
Nov 26,2020
0 people found
this helpful
Hi, just moved in the new place with my both daughters and from day one for 2 weeks we didn't have a hot water and oven wasn't working. Till finally I reached with one of the Lenwell agent's called Mollie Davey. She resolved it all the ...
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By: Arta
Jun 16, 2021
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I’m in my property for 9months . My Owen still not working , and hot water was struggle all this months , and now already for second week I don’t have it . I have 2 kids , no proper shower . And all what agency telling me “someone will contact me today “ ...

“I have dealt with LENWELL for a number of yea......”

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Feb 20,2020
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Holly
By: 'Gregg'
Feb 20,2020
1 people found
this helpful
I have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company to deal with in every way. One of our contacts there, Holly, is efficient, pleasant and continually goes above and beyond in order to ensure ...
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“Horrible experience and costly!!!...”

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Feb 19,2020
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By: 'Natalie'
Feb 19,2020
1 people found
this helpful
All started ok when taking the tenancy but boy oh boy did it go downhill after that! had all sorts of problems with the property including, among many things: no hot water/heating for almost a week during freezing weather, leak through electric light in ...
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“Very good service from over recent years...”

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Feb 18,2020
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Abigail
By: 'Ken'
Feb 18,2020
0 people found
this helpful
Very good service from Lenwells over recent years. Some years ago, I experienced some issues, but over the last few years, the service has been very good from all the staff I have dealt with. Kim, in particular, has always responded quickly and efficiently to ...
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“Helpful Staff...”

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Feb 12,2020
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Kim
By: 'sally'
Feb 12,2020
0 people found
this helpful
I recently had to deal with Kim Horsler from the maintenance department about an issue with my boiler and certificate, she could not have been more helpful or knowledgeable. When safety is so important its good to know you are in safe hands...
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“Absolutely terrible....”

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Feb 06,2020
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Lisa
By: 'S'
Feb 06,2020
0 people found
this helpful
Absolutely terrible. I have found this company to be so rude and so unhelpful. I have lived in a property let by Lenwell for over 18 months. In that time we have had numerous issues with the property. Every time we have contacted Lenwell we have ...
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“Awfull company!!! I have a dead rat inside t......”

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Dec 26,2019
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By: 'Ciprian'
Dec 26,2019
0 people found
this helpful
Awfull company!!! I have a dead rat inside the bedroom wall for over 2 weeks now and I contacted Lenwell in the first week we realised the terrible smell in the bedroom was actually coming from the wall.It was on Monday, the 28th of August....
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“Lenwell are a disgrace and give the lettings ......”

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Sep 30,2019
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By: ''
Sep 30,2019
1 people found
this helpful
Lenwell are a disgrace and give the lettings industry a bad reputation. I moved into a property which they lied and said would be painted etc. Nothing was done, no cleaning, old dirty mattress and so much more. They don’t seem to care about ...
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“As an overseas first-time landlord, I wanted the security of ......”

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May 07,2019
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By: 'David'
May 07,2019
6 people found
this helpful
As an overseas first-time landlord, I wanted the security of knowing my monthly management fee would provide me (and my tenants) with a professional, responsive and trouble-free service. Over three years, I had a number of issues with regard to Lenwell giving correct, legal advice ...
read full review
Comment on agent fees
Probably fair if the service was delivered as expected.
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“bad communication and keeping deposit...”

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Apr 06,2019
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Malik
By: 'w'
Apr 06,2019
4 people found
this helpful
Poor customer service. Dont reply to emails. Dont respond to complaints. Flat had over 10 issues of which not 1 was fixed in 6 months. They lie to keep your deposit. MALIK lied saying flat was freshly painted. He does not reply to emails. When you phone he ...
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Comment on agent fees
Extortionate fees. Even £99 inspection fee.
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“Abbey Hartwig / Richard S / Malik / Jasmine / Tamara...”

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Feb 20,2019
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By: 'Rakhee'
Feb 20,2019
1 people found
this helpful
I viewed the property with Abbey, who was very professional and helpful. The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues. ...
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Comment on agent fees
I would recommend the agent but advice to tenants; know your rights and be vigilant. They are friendly and will get things done, but do need a push sometimes.
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“Very helpful...”

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Nov 06,2018
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Abbey
By: 'Jolanta'
Nov 06,2018
1 people found
this helpful
I just rented a property through lenwell. Abbey and staff helped me from start to finish. I just want to say a massive thank you....
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“Excellent service...”

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Nov 02,2018
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By: 'Mrs'
Nov 02,2018
0 people found
this helpful
I have several properties with Lenwell's and they have always provided me with an excellent service and great tenants. I wouldn't go anywhere else. I deal with Richard and Abbey on a regular basis, who are always extremely helpful....
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“Fantastic service...”

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Nov 01,2018
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Abbey
By: 'Rachel'
Nov 01,2018
0 people found
this helpful
I've just moved into my new flat and I couldn't be happier with the service I have received. Absolutely great from start to finish! I dealt with Abbey from the first moment when she showed me the property. Polite elegant professional lady with my best ...
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Comment on agent fees
Average
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“Good service...”

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Nov 01,2018
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Abbey
By: 'Daniella'
Nov 01,2018
0 people found
this helpful
I used Lenwells as was recommended to me through a friend. Great service! Happy with my house, will definitely be staying with these guys. I would also like to thank girl who helped me with everything, I think her name was Abbey. Definitely would recommend ...
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Comment on agent fees
Normal
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“Worst in returning your deposit...”

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Aug 16,2018
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Andrew
By: 'Jay'
Aug 16,2018
4 people found
this helpful
It took me 45 days to get back my deposit.. Very incompetence staff and trying level best to extract from your money . Funny enough that the managing director Andrew Schroder is too disconnected with situation and staff's fault and mistake and never want to admit....
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Comment on agent fees
Bad
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“Avoid these scammers at any cost!...”

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Jul 12,2018
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Abbey
By: 'Kakar'
Jul 12,2018
4 people found
this helpful
Rented a flat with that have 20 issues which was promised that will be fixed. Guess, they did not even touched one....
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Comment on agent fees
£350 extortionate amount for their crap service. I wish I had read the review I would have never taken the property from this property services for free. It’s a rip-off!
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“They scammed us. Told us there was Internet setup to ......”

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Jun 14,2017
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Malik
By: 'Jpixels'
Jun 14,2017
4 people found
this helpful
They scammed us. Told us there was Internet setup to the building, just call BT and you are ready to go. Engineer comes out and tell us that the building hasn't even been connected by Open Reach yet, and will take 12 WEEKS after the landlord ...
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Comment on agent fees
They don't deserve any fees...lazy people
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“Have tried to contact Kelly at Lenwell luton about getting ......”

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May 12,2017
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By: 'Acla'
May 12,2017
5 people found
this helpful
Have tried to contact Kelly at Lenwell luton about getting our deposit back, have asked for photos and a signed inventory which she have failed to give. Avoid at all costs they are nothing but cowboys...
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By: Manasi Ramani
Nov 15, 2017
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Very true . Even I am having the same issue . There is no hot water facility apart from shower (over a month now) as due to short circuit in house for which they have not even provided the electrician and I got my mine who charged me £90 for 10 minutes . I have not received money yet from Lenwell which they said they will pay me back. That's sad and no signs of professionalism. ...

“Dreadful company, avoid at all costs! The property my partner ......”

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Sep 28,2016
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By: 'Tenant'
Sep 28,2016
3 people found
this helpful
Dreadful company, avoid at all costs! The property my partner rents from LENWELL'S. the place is falling apart she contacts them but they never answer calls or emails. My partner has to end up contacting the owner of the property. In 2 years they have failed ...
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Comment on agent fees
Terrible
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“I have been discriminated and still is discriminated with this ......”

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Jul 01,2016
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Abbey
By: 'Hajra'
Jul 01,2016
4 people found
this helpful
I have been discriminated and still is discriminated with this unprofessional agency. They mislead tenants with miss-information promise you to get one flat only to find your self in another flat. They never offered me viewing they just add prices of rent which wasn't advertised. ...
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Comment on agent fees
Bad for the bad service thet give.
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“BE AWARE!!! Lenwell can proof to be the worse nightmare ......”

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Mar 14,2016
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Abigail
By: 'Rafael'
Mar 14,2016
5 people found
this helpful
BE AWARE!!! Lenwell can proof to be the worse nightmare to anyone!!! In short, they will lie to you, they will hide information from you and threat you if they believe you don`t know your rights. Their staff are rude and their cleaning, maintenance ...
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What agent could do to change your mind?
Really high fees
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Comment on agent fees
Really high fees
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“They will lie to you about the property that you ......”

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Nov 02,2015
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Abigail
By: 'Bob'
Nov 02,2015
6 people found
this helpful
They will lie to you about the property that you are looking to rent e.g. that they will clean the property if it needs it, remove previous tenant's property, council tax bands. They will provide you with out of date inventories for the property. ...
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What agent could do to change your mind?
They just need t have an ethical code of standards that they can follow. They tend to give themselves awards and display them on their websites/ email signatures but you can never actually find these awarding organisations. Lenwell give themselves their awards. All of their staff are trained to maximize profit without any ethical guidelines, essentially like chuggers or cold callers.
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“I had several episodes of dealings with Lenwell Property Services ......”

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Oct 27,2015
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Malik
By: 'Joel'
Oct 27,2015
3 people found
this helpful
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them. I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (...
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Comment on agent fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
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“I think the standard of service is terrible, I'm just ......”

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Mar 05,2015
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By: 'jade'
Mar 05,2015
3 people found
this helpful
I think the standard of service is terrible, I'm just recognised as a Tennant and nothing else. It's like talking to the cast of phone shop...one rude lady In particular who for 5 weeks now has not got back to me on whether or not ...
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“The agent has been really poor, I won't be using ......”

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Oct 22,2014
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By: 'lutonfella'
Oct 22,2014
3 people found
this helpful
The agent has been really poor, I won't be using them again. I have been lied to about tenants, the agency does not vet people anywhere near as thoroughly as they claim to. They have an irritating habit of and adding extra fees all the ...
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“Received a phone call from Lyndsey, saying she has 4 properties ......”

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Sep 14,2014
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By: 'Tina'
Sep 14,2014
3 people found
this helpful
Received a phone call from Lyndsey, saying she has 4 properties and sent me email with details. Fine, I liked them and requested viewing on Tuesday. She knew, I am coming from Cornwall, just to see this properties. She did not answer to any email, any ...
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What agent could do to change your mind?
Change all the staff in Luton, feel sorry for any tenants!!!
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“Not very helpful pay for a service and have to ......”

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Sep 03,2014
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By: 'not'
Sep 03,2014
2 people found
this helpful
Not very helpful pay for a service and have to do all the work our self let the tenant trash house and never got deposit next tenant was let to get away with rent for months and is still behind my hubby is a missing ...
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What agent could do to change your mind?
do what I pay them for and what I want them to do so my house does not get repossed they know all the circumstances of why he goes missing so should be more understanding and I should not have to pay a solicitor wgen money is tighter than ever to get this done as my name is on there details and also onthe mortgage
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Comment on agent fees
waste of space this company
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“I contacted Lenwell to arrange a viewing of a flat ......”

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May 16,2014
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Lindsay
By: 'A'
May 16,2014
2 people found
this helpful
I contacted Lenwell to arrange a viewing of a flat for my granddaughter on 10 May 2014 and spoke to Agatha. I gave her a profile and asked her to put it to the landlord before the viewing so no one would be wasting their time. Agatha ...
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What agent could do to change your mind?
To have been more courteous and be apologetic when they have not fulfilled the customer's expectation.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Lenwell Property Services, Luton LU1 2QH



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