On the 1st June Rhea Smith told me she would request for my deposit of 3270gb to be released and it would take 48 hours to process . I mentioned that I needed the money and she reassured me I she would make it a priority .
I was away week 4-11 June , to my dismay there was no deposit yet on the 11th June .
I called back and asked to speak to the manager , Kate . Kate Smith told me on the 12th June that the deposit was paid the previous day .
As by now I did not believe a word they were saying ,I asked Rhea to send me the proof of payment . She sent this to me on the 13th June and the payment was done on the 12th . So Kate too had lied to me by saying the payment was done on the 11th of June . This is TOTALLY unacceptable that Foxtons keep clients monies for such a long period of time , maybe they have a cash flow problem !!!!!!
What agent could do to change your mind?
refunding me part of the admin fee which I paid innitially as compensation for the frustation , time wasted and inconvinience this has caused .