81% lettings valuation accuracy
93% lettings fee satisfaction
Mar 22,2017
Mar 22,2017
2
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Absolute joke of a firm!! Never use!! I have to admire them for coming up with a way to bypass the Safe Deposit Scheme in Scotland in which your deposit is required (by law) to be protected - they effectively get you to give two months' rent upfront (covering the last two months' rent) which you will NEVER see again!! Wonderful way for them to retain as much of your money as possible! Then, when you vacate, demanding it is "professionally cleaned" when it was filthy when moved into - two words: "no chance!" Absolute cowboys! So, if you read this O'Neill's, for your breach of the Deposit Scheme and many instances of Company law in the UK, all I can say is, see you in court!
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Latest Reviews
25th Aug 2021
reviewed by 'EK'
21st Jul 2021
reviewed by 'Adina'
1st May 2021
reviewed by 'Abhishek Panja'
15th Mar 2021
reviewed by 'Cyprien De Winter'
19th Nov 2020
reviewed by 'Chandrasekaran'
Opening Hours
Address
ONeill
21 Circus Lane
Edinburgh
City of Edinburgh
EH3 6SU
0131 4666606
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 81% | 93% | £498 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 0 | 26 | 4 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- EH1
- Edinburgh
- EH2
- Glasgow
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 25,2021
Aug 25,2021
0
people found
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We rented for 18 months with O'Neill in Edinburgh, and were happy with our stay. The process of applying for the flat went smoothly, and the agency had no problem using a deposit scheme instead of rent in lieu. We had an issue with our boiler ...
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Jul 21,2021
Jul 21,2021
0
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If you decide to use them read carefully the contract, take pictures of everything in the house including the cleaning level, and always ask for a confirmation e-mail of what was discussed. Otherwise, you will have to pay lots of money to them at the ...
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Jul 22, 2021
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Adina we are disappointed to read your review. We always work in the best interest for the tenants and explained to you at the start of your tenancy how our process works. With regards to your check out you were given our vacating check out list to adhere too but when our independent clerk went in shortly after you vacated, she found the flat not cleaned & carpets were also stained. We provided you with our report which states the areas missed and date stamped photos. You were instructed tha ...
May 01,2021
May 01,2021
0
people found
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O'Neill has to be the one of the best Letting agents in Edinburgh. I have been a work visitor to Edinburgh since 2014 but till date have not seen a more professional and empathetic Letting agent like them. Right from the day I rented out their ...
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Mar 15,2021
Mar 15,2021
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We only stayed a few months with O'neill and yet we were surprised by their responsiveness and kindness. Every problem we encountered, they were able to solve within a few days. I highly recommend O'neill property....
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Nov 19,2020
Nov 19,2020
0
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It was wonderful experience during our tenancy period with ONeill Edinburgh.The Team was very quick and responsive. Their support for all technical needs to be much appreciated. Very good and definitely recommend them....
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Nov 18,2020
Nov 18,2020
0
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O'Neill, the property agent I strongly recommend
I have rent a flat for 15 months. During my stay, there were problems with the fan in the toilet, stove, and dishwasher, water leaking from the ceiling (a washing machine is placed in the cupboard in the flat ...
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Oct 16,2020
Oct 16,2020
0
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We moved into a property in Edinburgh in 2016 and stayed until September 2020. Whenever we have had any issues, O'Neills have been quick to respond and resolve them. We've been impressed with the speed of them replacing things that had broken (and good quality replacements at ...
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Sep 07,2020
Sep 07,2020
0
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Loved working with O'Neill. This was the first flat I've ever rented in the UK, specifically in Edinburgh, which is a very competitive market. I asked for advise to many friends and all of them had horrible experiences, didn't get deposits back, flats were not ...
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Aug 19,2020
Aug 19,2020
0
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I'd strongly recommend O'Neill for the following:
- Quick turnaround time
- Highly professional people
- Great services
I would look forward to reach to O'Neill again when am back to Edinburgh anytime....
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Jul 25,2019
Jul 25,2019
0
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I'd recommend O'Neill as a letting agent. They handled all our queries as best they could and dealt with our premature end of lease with a sensitivity that was much appreciated. I would lease from them again....
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Comment on agent fees
No Fees Paid
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Jul 04,2019
Jul 04,2019
0
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I have rented a flat from O'Neill in Edinburgh for the past three years, and have received excellent services from the agency. Whenever maintenance issues were encountered, both Lyndsey and lucy dealt very professionally with these, and the problems were resolved as soon as possible. ...
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Jul 04, 2019
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Many thanks Nicolas for your kind words. We will miss you, but do wish you every success for the future. Let us know if you need anything going forward. Best wishes, Lucy ...
Jun 19,2019
Jun 19,2019
0
people found
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I stayed in a flat let by O'Neil for a year and a half. First they helped me with a very tricky previous letting agent and sorted everything so I didn't need to worry. Their staff are professional but still have a friendly rapport with ...
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Comment on agent fees
Excellent value for money.
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Jun 11,2019
Jun 11,2019
0
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During my time renting with O'neill in Edinburgh over 2 years and it was never a issue to anyone on there work force to help me out especially Lyndsey and John .
I had some major problems with leaking over a winter period but was sorted ( not ...
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Comment on agent fees
Perfect
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Jun 07,2019
Jun 07,2019
0
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The title of this review says everything you need to know about Lyndsey at O'Neill.
Always very helpful and effective - Just like Lucy!...
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May 21,2019
May 21,2019
0
people found
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I've stayed at the property managed by O'Neills team for almost two years and it was a good experience. I've moved into a nicely cleaned flat and got all the help from the agency required. During the stay, O'Neills were very responsive and quick. All ...
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May 21, 2019
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Hi Dmitrii, many thanks for your kind words and we wish you all the best in the future. If we can be of any help again, don't hesitate to get in touch! Best wishes, Lucy ...
May 01,2019
May 01,2019
0
people found
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We had a great experience with O'Neil during all the years. Very professional staff and quick response for all the inquiries we needed
Excellent communication always giving feedback on our requests. Very organized team.
Cooperate and support!
Very kind people committed to helping.
I highly ...
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May 01, 2019
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Thank you so much Thereza. We are so pleased you had a good experience with us and thank you for being an excellent tenant. Wishing you all the best for your future. Best wishes, Lucy ...
Apr 17,2019
Apr 17,2019
0
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I have had a property with O'Neills for 9 years and have to say that the service I have received has without fail, been courteous, professional and above all, extremely good value for money. I wouldn't hesitate to recommend them to anyone looking to let a ...
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Comment on agent fees
Great value for money.
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Feb 13,2019
Feb 13,2019
0
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Having been a tenant for nearly 5 years my experience has been nothing but a quality service and customer care which was 2nd to none. All members of O'Neills have treated me with Dignity and respect always. Thank you....
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Comment on agent fees
Found no issue with fees.
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Jan 16,2019
Jan 16,2019
1
people found
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As a landlord I've been a client of O'Neills for almost twenty years. They have proved to be honest, reliable and thorough in every aspect of property management over all that time. Consequently I am delighted with their service (unlike some other letting agents I ...
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Comment on agent fees
Very fair value for the service you get
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Jan 15,2019
Jan 15,2019
0
people found
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We have just rented through O'Neills and have had simply the best care ever - our last agents were useless! All maintenance was dealt with immediately and they are all a very friendly bunch. The check out went smoothly too. Huge thanks to all you ...
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Comment on agent fees
they don't charge any
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Dec 03,2018
Dec 03,2018
0
people found
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O'Neill's are an exceptional letting agent's. Over the fifteen years I've been a client, they have proved themselves to be honest, meticulous and fun to deal with. Which is a rare combination. Lucy, David and John are each experts in their particular fields. Consequently O'Neill's ...
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Comment on agent fees
Very fair value for the quality of the service.
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Dec 03,2018
Dec 03,2018
0
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We have been so pleased with everyone at O'Neills as whenever we have come across a problem in the flat they have bent over backwards in order to get things fixed as soon as possible. They are very polite and easy to deal with. Best ...
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Comment on agent fees
They don't charge any
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Oct 16,2018
Oct 16,2018
0
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I am an Edinburgh landlord and I recommend this agent to anyone a truly great service. A polite agent that you can trust your properties with any day, even though I am not a tenant but I'm sure that the tenants are as grateful as ...
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Comment on agent fees
Good
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Jul 30,2018
Jul 30,2018
0
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Had a really great experience renting from O'neills. They are amicable and relaxed but also very efficient at solving any problems. We inherited the property from friends and O'neills were totally cooperative with this less orthodox method of transaction and made our entry and residence ...
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Comment on agent fees
Reasonable
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Jul 30,2018
Jul 30,2018
0
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We were really happy with O'Neills. We are students and they didn't rip us off and treated us really well. would definitely recomend them to anyone. Professional and courteous....
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Comment on agent fees
they don't charge fees to tenants
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Jul 10,2018
Jul 10,2018
0
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I have 4 properties with O'Neill and have been incredibly impressed with their dedication and their professionalism over the past 12 years. Special thanks to David for project managing the total refurbishment of the 4 bed flat. Would highly recommend them....
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Comment on agent fees
Very fair
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May 24,2018
May 24,2018
0
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Friendly member of staff can not do enough for you very helpful and and professional, i highly recommended david waddell...
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Comment on agent fees
Good
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May 24,2018
May 24,2018
0
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Very satisfied with service, I would recommend this company and David was a pleasure to work with. Professional yet friendly....
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May 23,2018
May 23,2018
0
people found
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I have 4 properties with O'Neill and have been incredibly impressed with their dedication and their professionalism over the past 12 years. Special thanks to David for project managing the total refurbishment of the 4 bed flat. Would highly recommend them....
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Comment on agent fees
Very fair
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May 22,2018
May 22,2018
0
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Oneil Property in Edinburgh exceeded my expectations. Would not have left if I didn't relocate to London. Thank you John, Lucy, and Lyndsey....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please telephone the office on 0131 466 6606.
Last updated at 1:49 PM 23/11/2020 by Lyndsey Duguid
Best Letting Agent in EH3 
I thought I'd draw your attention to a blog by TC Young Solicitors in Edinburgh and Glasgow making clear that holding 2 months rent in lieu of the future rent is perfectly legal - http://www.tcyoung.co.uk/blog/2015/private-landlord/when-is-rent-in-advance-a-deposit.
Many thanks O'Neill