ONeill
Edinburgh, EH3
4.7/5, 48 reviews
92% recommended
81% lettings valuation accuracy
93% lettings fee satisfaction

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“O'Neill, the property agent I strongly recomm......”

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Nov 18,2020
Minithumbup
By: 'Yu'
Nov 18,2020
0 people found
this helpful
O'Neill, the property agent I strongly recommend

I have rent a flat for 15 months. During my stay, there were problems with the fan in the toilet, stove, and dishwasher, water leaking from the ceiling (a washing machine is placed in the cupboard in the flat upstairs). Every time I report problems to ONeill, I got a quick response. And non-working devices are replaced / problems are solved immediately.

Later I need to rent a flat and I deal with several property agents. Some are working so slow that I receive their reply after 20 days! One agent is not professional that I was asked the question "what is the brand of your car", to make sure if I am able to afford the rent. It was bad experiences dealing with these agents, which makes me impatient or angry.

I think a good property agent can always provide good service to customers and knows how to communicate with the landlord (about tenants' requirements, etc). I am satisfied with the service of O'Neill and I will contact O'Neill again when I need to rent or buy a flat in the future.
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Latest Reviews

View all Reviews 48
25th Aug 2021
reviewed by 'EK'
“We rented for 18 months with O'Neill in Edinburgh, and were happy with our stay. The process of applying for the ......”
21st Jul 2021
reviewed by 'Adina'
“If you decide to use them read carefully the contract, take pictures of everything in the house including the cleaning ......”
1st May 2021
reviewed by 'Abhishek Panja'
“O'Neill has to be the one of the best Letting agents in Edinburgh. I have been a work visitor to ......”
15th Mar 2021
reviewed by 'Cyprien De Winter'
“We only stayed a few months with O'neill and yet we were surprised by their responsiveness and kindness. Every problem ......”
19th Nov 2020
reviewed by 'Chandrasekaran'
“It was wonderful experience during our tenancy period with ONeill Edinburgh.The Team was very quick and responsive. Their support ......”
18th Nov 2020
reviewed by 'Yu'
“O'Neill, the property agent I strongly recommendI have rent a flat for 15 months. During my stay, there were problems with ......”
Opening Hours
  • Monday: 08:45 - 17:00
  • Tuesday: 08:45 - 17:00
  • Wednesday: 08:45 - 17:00
  • Thursday: 08:45 - 17:00
  • Friday: 08:45 - 16:00
  • Saturday: Closed
  • Sunday: Closed
Address

ONeill
21 Circus Lane
Edinburgh
City of Edinburgh
EH3 6SU
0131 4666606

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 81% 93% £498 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 0 26 4 0 0 0 0 1 0
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • Glasgow
  • EH3
  • EH4
  • EH5
  • EH6
  • EH7
  • EH8
  • EH9
  • EH3
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Edinburgh, EH3
Glasgow, G3

“We rented for 18 months with O'Neill in Edinb......”

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Aug 25,2021
Minithumbup
By: 'EK'
Aug 25,2021
0 people found
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We rented for 18 months with O'Neill in Edinburgh, and were happy with our stay. The process of applying for the flat went smoothly, and the agency had no problem using a deposit scheme instead of rent in lieu. We had an issue with our boiler ...
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“The worst experience you can imagine...”

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Jul 21,2021
Minithumbdown
By: 'Adina'
Jul 21,2021
0 people found
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If you decide to use them read carefully the contract, take pictures of everything in the house including the cleaning level, and always ask for a confirmation e-mail of what was discussed. Otherwise, you will have to pay lots of money to them at the ...
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By: Lyndsey Duguid
Jul 22, 2021
View all comments (1)
Adina we are disappointed to read your review. We always work in the best interest for the tenants and explained to you at the start of your tenancy how our process works. With regards to your check out you were given our vacating check out list to adhere too but when our independent clerk went in shortly after you vacated, she found the flat not cleaned & carpets were also stained. We provided you with our report which states the areas missed and date stamped photos. You were instructed tha ...

“O'Neill has to be the one of the best Letting......”

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May 01,2021
Minithumbup
By: 'Abhishek Panja'
May 01,2021
0 people found
this helpful
O'Neill has to be the one of the best Letting agents in Edinburgh. I have been a work visitor to Edinburgh since 2014 but till date have not seen a more professional and empathetic Letting agent like them. Right from the day I rented out their ...
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“I highly recommend O'neill property....”

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Mar 15,2021
Minithumbup
By: 'Cyprien De Winter'
Mar 15,2021
0 people found
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We only stayed a few months with O'neill and yet we were surprised by their responsiveness and kindness. Every problem we encountered, they were able to solve within a few days. I highly recommend O'neill property....
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“Wonderful Support...”

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Nov 19,2020
Minithumbup
By: 'Chandrasekaran'
Nov 19,2020
0 people found
this helpful
It was wonderful experience during our tenancy period with ONeill Edinburgh.The Team was very quick and responsive. Their support for all technical needs to be much appreciated. Very good and definitely recommend them....
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“O'Neill, the property agent I strongly recomm......”

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Nov 18,2020
Minithumbup
By: 'Yu'
Nov 18,2020
0 people found
this helpful
O'Neill, the property agent I strongly recommend I have rent a flat for 15 months. During my stay, there were problems with the fan in the toilet, stove, and dishwasher, water leaking from the ceiling (a washing machine is placed in the cupboard in the flat ...
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“We moved into a property in Edinburgh in 2016......”

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Oct 16,2020
Minithumbup
By: 'Aidan'
Oct 16,2020
0 people found
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We moved into a property in Edinburgh in 2016 and stayed until September 2020. Whenever we have had any issues, O'Neills have been quick to respond and resolve them. We've been impressed with the speed of them replacing things that had broken (and good quality replacements at ...
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“Loved working with O'Neill!!!...”

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Sep 07,2020
Minithumbup
By: 'Maria'
Sep 07,2020
0 people found
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Loved working with O'Neill. This was the first flat I've ever rented in the UK, specifically in Edinburgh, which is a very competitive market. I asked for advise to many friends and all of them had horrible experiences, didn't get deposits back, flats were not ...
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“My amazing 2+ years with O'Neill...”

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Aug 19,2020
Minithumbup
By: 'Prakash'
Aug 19,2020
0 people found
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I'd strongly recommend O'Neill for the following: - Quick turnaround time - Highly professional people - Great services I would look forward to reach to O'Neill again when am back to Edinburgh anytime....
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“Edinburgh Tenancy...”

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Jul 25,2019
Minithumbup
By: 'Lauren'
Jul 25,2019
0 people found
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I'd recommend O'Neill as a letting agent. They handled all our queries as best they could and dealt with our premature end of lease with a sensitivity that was much appreciated. I would lease from them again....
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Comment on agent fees
No Fees Paid
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“I have rented a flat from O'Neill in Edinburg......”

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Jul 04,2019
Minithumbup
By: 'Nicolas'
Jul 04,2019
0 people found
this helpful
I have rented a flat from O'Neill in Edinburgh for the past three years, and have received excellent services from the agency. Whenever maintenance issues were encountered, both Lyndsey and lucy dealt very professionally with these, and the problems were resolved as soon as possible. ...
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By: Lucy
Jul 04, 2019
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Many thanks Nicolas for your kind words. We will miss you, but do wish you every success for the future. Let us know if you need anything going forward. Best wishes, Lucy ...

“Outstanding and helps when you need it most!...”

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Jun 19,2019
Minithumbup
By: 'Gareth'
Jun 19,2019
0 people found
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I stayed in a flat let by O'Neil for a year and a half. First they helped me with a very tricky previous letting agent and sorted everything so I didn't need to worry. Their staff are professional but still have a friendly rapport with ...
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Comment on agent fees
Excellent value for money.
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“Top people!!...”

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Jun 11,2019
Minithumbup
By: 'Michael'
Jun 11,2019
0 people found
this helpful
During my time renting with O'neill in Edinburgh over 2 years and it was never a issue to anyone on there work force to help me out especially Lyndsey and John . I had some major problems with leaking over a winter period but was sorted ( not ...
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Comment on agent fees
Perfect
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“Always very helpful and effective!...”

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Jun 07,2019
Minithumbup
By: 'Stan'
Jun 07,2019
0 people found
this helpful
The title of this review says everything you need to know about Lyndsey at O'Neill. Always very helpful and effective - Just like Lucy!...
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“Great Service!...”

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May 21,2019
Minithumbup
By: 'Dmitrii'
May 21,2019
0 people found
this helpful
I've stayed at the property managed by O'Neills team for almost two years and it was a good experience. I've moved into a nicely cleaned flat and got all the help from the agency required. During the stay, O'Neills were very responsive and quick. All ...
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By: Lucy
May 21, 2019
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Hi Dmitrii, many thanks for your kind words and we wish you all the best in the future. If we can be of any help again, don't hesitate to get in touch! Best wishes, Lucy ...

“Tenant experience...”

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May 01,2019
Minithumbup
By: 'Thereza'
May 01,2019
0 people found
this helpful
We had a great experience with O'Neil during all the years. Very professional staff and quick response for all the inquiries we needed Excellent communication always giving feedback on our requests. Very organized team. Cooperate and support! Very kind people committed to helping. I highly ...
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By: Lucy
May 01, 2019
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Thank you so much Thereza. We are so pleased you had a good experience with us and thank you for being an excellent tenant. Wishing you all the best for your future. Best wishes, Lucy ...

“Fantastic Service...”

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Apr 17,2019
Minithumbup
By: 'Halluf'
Apr 17,2019
0 people found
this helpful
I have had a property with O'Neills for 9 years and have to say that the service I have received has without fail, been courteous, professional and above all, extremely good value for money. I wouldn't hesitate to recommend them to anyone looking to let a ...
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Comment on agent fees
Great value for money.
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“Very professional team...”

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Feb 13,2019
Minithumbup
By: 'DDavey'
Feb 13,2019
0 people found
this helpful
Having been a tenant for nearly 5 years my experience has been nothing but a quality service and customer care which was 2nd to none. All members of O'Neills have treated me with Dignity and respect always. Thank you....
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Comment on agent fees
Found no issue with fees.
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“O'Neill's...”

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Jan 16,2019
Minithumbup
By: 'Big'
Jan 16,2019
1 people found
this helpful
As a landlord I've been a client of O'Neills for almost twenty years. They have proved to be honest, reliable and thorough in every aspect of property management over all that time. Consequently I am delighted with their service (unlike some other letting agents I ...
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Comment on agent fees
Very fair value for the service you get
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“The best...”

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Jan 15,2019
Minithumbup
By: 'Ferg'
Jan 15,2019
0 people found
this helpful
We have just rented through O'Neills and have had simply the best care ever - our last agents were useless! All maintenance was dealt with immediately and they are all a very friendly bunch. The check out went smoothly too. Huge thanks to all you ...
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Comment on agent fees
they don't charge any
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“O'Neill's...”

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Dec 03,2018
Minithumbup
By: 'big'
Dec 03,2018
0 people found
this helpful
O'Neill's are an exceptional letting agent's. Over the fifteen years I've been a client, they have proved themselves to be honest, meticulous and fun to deal with. Which is a rare combination. Lucy, David and John are each experts in their particular fields. Consequently O'Neill's ...
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Comment on agent fees
Very fair value for the quality of the service.
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“Above and beyond...”

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Dec 03,2018
Minithumbup
By: 'Browny'
Dec 03,2018
0 people found
this helpful
We have been so pleased with everyone at O'Neills as whenever we have come across a problem in the flat they have bent over backwards in order to get things fixed as soon as possible. They are very polite and easy to deal with. Best ...
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Comment on agent fees
They don't charge any
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“Couldn't be better...”

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Oct 16,2018
Minithumbup
By: 'Will'
Oct 16,2018
0 people found
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I am an Edinburgh landlord and I recommend this agent to anyone a truly great service. A polite agent that you can trust your properties with any day, even though I am not a tenant but I'm sure that the tenants are as grateful as ...
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Comment on agent fees
Good
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“2017-18 Tenancy...”

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Jul 30,2018
Minithumbup
By: 'Benjamin'
Jul 30,2018
0 people found
this helpful
Had a really great experience renting from O'neills. They are amicable and relaxed but also very efficient at solving any problems. We inherited the property from friends and O'neills were totally cooperative with this less orthodox method of transaction and made our entry and residence ...
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Comment on agent fees
Reasonable
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“Extremely happy...”

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Jul 30,2018
Minithumbup
By: 'lindalou'
Jul 30,2018
0 people found
this helpful
We were really happy with O'Neills. We are students and they didn't rip us off and treated us really well. would definitely recomend them to anyone. Professional and courteous....
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Comment on agent fees
they don't charge fees to tenants
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“Delighted!...”

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Jul 10,2018
Minithumbup
By: 'Jaquie'
Jul 10,2018
0 people found
this helpful
I have 4 properties with O'Neill and have been incredibly impressed with their dedication and their professionalism over the past 12 years. Special thanks to David for project managing the total refurbishment of the 4 bed flat. Would highly recommend them....
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Comment on agent fees
Very fair
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“Friendly...”

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May 24,2018
Minithumbup
By: 'Holldoll'
May 24,2018
0 people found
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Friendly member of staff can not do enough for you very helpful and and professional, i highly recommended david waddell...
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Comment on agent fees
Good
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“Very satisfied with service...”

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May 24,2018
Minithumbup
By: 'DishyD'
May 24,2018
0 people found
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Very satisfied with service, I would recommend this company and David was a pleasure to work with. Professional yet friendly....
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“Delighted!...”

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May 23,2018
Minithumbup
By: 'Jaquie'
May 23,2018
0 people found
this helpful
I have 4 properties with O'Neill and have been incredibly impressed with their dedication and their professionalism over the past 12 years. Special thanks to David for project managing the total refurbishment of the 4 bed flat. Would highly recommend them....
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Comment on agent fees
Very fair
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“Highly Recommend...”

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May 22,2018
Minithumbup
By: 'Jennifer'
May 22,2018
0 people found
this helpful
Oneil Property in Edinburgh exceeded my expectations. Would not have left if I didn't relocate to London. Thank you John, Lucy, and Lyndsey....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please telephone the office on 0131 466 6606.
Last updated at 1:49 PM 23/11/2020 by Lyndsey Duguid

Awards won by ONeill, Edinburgh EH3 6SU



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