“Loved working with O'Neill!!!...”
5 Star Review
Sep 07,2020
By:
'Maria'
Sep 07,2020
Branch: Edinburgh, 21 Circus Lane
Services: Lettings (as a Tenant)
Rent PCM: £595
Would you recommend?: Yes
Postcode: EH11
Branch: Edinburgh, 21 Circus Lane
Lettings (as a Tenant)
Rent PCM: £595
Postcode: EH11
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Loved working with O'Neill. This was the first flat I've ever rented in the UK, specifically in Edinburgh, which is a very competitive market. I asked for advise to many friends and all of them had horrible experiences, didn't get deposits back, flats were not in good condition when moved in.
I had the best experience ever with O'Neill, they offered me a student-friendly flat, which was located very near Haymarket. Every time something was broken, they sent immediately someone to repair it. After many months working with them and paying my rent on time, I had a gap of 2-3 days between my payday (from my employer) and my rent-paying day. I asked Lucy (head of payments) if it would be possible to be delayed a couple of days, and they kindly accepted. Which surprised me, a lot! Didn't expect that kindness/generosity.
When I told them I was moving, they said it was ok, and they said David (the head of maintenance) would come one week in advance to see the flat and tell me how I should leave the flat in order to get my deposit back. David was amazing, showed me everything, explained to me in detail how to leave the flat. I did it, I can happily say I got my deposit back 100%.
Btw, I moved because I needed a bigger flat, but definitely I miss working with them. When you are new in a country is very important to find rightful agents, like O'Neill. Thank you, guys!! Thanks to Lucy, Lindsey, David, John, and Jackie... which are all the persons I've been in touch in these 18 months living there! Thank you!
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