Apr 19,2012
Minithumbdown
By:
Apr 19,2012
10 people found
this helpful
Don't go with Archer Bassett - unless you want a bunch of incompetent, law-breaking, contract-infringing liars as your estate agents.

When I went to put down the deposit for my property which I'd viewed a few months previously, I suggested a moving in date. Archer Bassett said they would need an extra week, in order to prepare the house for me. I agreed to this. However, upon moving in, the house had not been "prepared" for me - instead, it was filthy - the floors were dirty and dusty, there were cobwebs on the ceiling, the bathroom was unhygienic and unfit for use, and there were boxes of property belonging to a previous tenant which had not been removed. I ensured this was all noted on the inventory (some details of this had been glazed over). Upon pointing out to the agent who met me at the property that the house was unclean, he said it was my fault for not requesting the property to be cleaned! When I informed him that I'd previously been advised that the property would be prepared for me, he said "some landlords are better than others" (even though it was a property managed directly by Archer Bassett, or so they claimed!)

However, the worst was yet to come. My house was broken into, with a panel of the back door forced out by the intruders so they could gain access. The same day, Archer Bassett sent somebody round to seal the door into the frame so that nobody could get in or out (only after they tried to tell me that I would have to arrange this myself through my insurers - I don't think so!). Legally, the back door had to be replaced as it was a fire exit, and its being blocked was a fire safety hazard, since if the front door had been blocked by fire, I'd have had no safe way of leaving the property. They assured me that they would get somebody round in the next few days to replace it. After a week, I complained that it had not been done, and they told me some story about not being able to get hold of a contractor on the phone to do it (there must have been hundreds of them engaged at the same time, right?), and promised they'd let me know what was happening at the end of the day. This was the beginning of five weeks of them telling me different stories and procrastinating, putting my life in possible danger if there'd been a fire. It was only when I went in and, with barely concealed rage, told them that I was going to the council to complain, that they shortly after phoned me up with grovelling apologies, telling me it would be sorted out that week. Two weeks later, I finally had my door replaced.

So, don't bother going with these jerks. Seek out people who hold up their end of the bargain.
What agent could do to change your mind?
1. Either clean the house when you say you will, or let them into the dump of a property you're "managing" when the tenant wants. 2. Replace a fire exit door straight away, as the law demands - if I could change anything, I'd have reported you to the council the same week as the incident occurred for breach of contract, breaking the law and endangering my life.
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By: Archer Bassett
May 03, 2012
We are quite disturbed to say the least after reading this review. We have checked through our systems in all of our 3 branches and spoke to every single member of staff and we cannot find any recent maintenance issues that match your above review. Futhermore we would NEVER instruct any of our contractors to seal a door shut especially if it was a fire exit and neither would we take weeks (regardless of our instruction from the landlord) to replace/repair an external door. We have been in business since 1998 and while we are fully aware we are far from perfect we do our best to ensure all our tenant and landlords are happy (and safe). Obviously problems occur during tenancies but this review is not a fair reflection on how we go about our business. We can only assume that this review is bogus and represents all that is wrong with these “review” websites but if not we urge you to contact us to discuss this matter further.
By: Archer Bassett
May 03, 2012
We are quite disturbed to say the least after reading this review. We have checked through our systems in all of our 3 branches and spoke to every single member of staff and we cannot find any recent maintenance issues that match your above review. Futhermore we would NEVER instruct any of our contractors to seal a door shut especially if it was a fire exit and neither would we take weeks (regardless of our instruction from the landlord) to replace/repair an external door. We have been in business since 1998 and while we are fully aware we are far from perfect we do our best to ensure all our tenant and landlords are happy (and safe). Obviously problems occur during tenancies but this review is not a fair reflection on how we go about our business. We can only assume that this review is bogus and represents all that is wrong with these “review” websites but if not we urge you to contact us to discuss this matter further.

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Archer Bassett & Co

5-6 Greyfriars Court Coventry
West Midlands
CV1 3RY

024 7623 7500

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