86% lettings valuation accuracy
59% lettings fee satisfaction
Aug 31,2016
Aug 31,2016
7
people found
this helpful
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We rented a flat from Edzell for several years near Byres road. It was the most awful experience of renting I've personally had, and I've experienced a few landlords and agencies over the years to know a good one from a bad one. There is a common theme in many of the reviews you'll read about Edzell online (apart from the ones Edzell have asked people to write for them). Ignoring emails, ignoring phone messages, failing to respond to multiple requests for repairs, rude staff (except for the Polish girl who works there), angry manager, being flooded from upstairs, noisy neighbours, filthy properties, boilers not being repaired for weeks or months. We experienced all of these at various times over the years, so when we've come across 5 star reviews describing Edzell as "wonderful" we're left asking ourselves whether there is another agency by the same name.
In the end, we did the following to our flat at our own expense because the manager of Edzell wouldn't:
1. Replaced all of the beds and most of the furniture. Calculating the time we lived there, all of the furniture, mattresses and beds were well over ten years old. Springs were sticking out through the mattresses. We were never given a penny towards replacements.
2. Repainted the entire flat due to the fact that we were flooded from the flat above and paint was left peeling from the walls and ceilings of every room. We were never reimbursed for the cost of the paint. Edzell are supposed to do repairs themselves.
3. Fixed the washing machine several times even though Edzell were supposed to send someone out to do it. We waited weeks on each occasion with no way of washing clothes. If we hadn't fixed it we would have had nothing to wear.
4. Replaced sink taps throughout the flat at our own expense because many of them were so old and worn out they didn't work
5. We scrubbed the place from top to bottom when we got there as it reeked of curry and the walls were covered in a yellow grease
These are just a few things we had to do in order to make things liveable in the flat we rented from Edzell at £725 a month! Apart from the stress and frustration of having to deal with Edzell staff and the incompetent management year after year.
Why did we stay for years? We were desperate. Working minimum wage jobs forced us to share a flat with a few other people to make it affordable for us individually, and we needed a flat close to our jobs to avoid the expense of bus fares that we couldn't afford. We put up with a slum because we did our best to make it more homely when we were effectively living in poverty and couldn't afford a decent place with a decent landlord. We eventually couldn't take dealing with Edzell because it got so bad (I think it's got worse in the last year or two). When Edzell staff were passing problems to the manager and he was ignoring them and not even giving us a phone call back or an email, we decided enough was enough and we moved out this year.
If anyone is in any doubt about whether Edzell could be so bad, or perhaps are thinking that the positive reviews are closer to the truth, just do one thing: go rent a flat from Edzell. You'll soon find out what they're really like. But good luck getting your deposit back afterwards.
In the end, we did the following to our flat at our own expense because the manager of Edzell wouldn't:
1. Replaced all of the beds and most of the furniture. Calculating the time we lived there, all of the furniture, mattresses and beds were well over ten years old. Springs were sticking out through the mattresses. We were never given a penny towards replacements.
2. Repainted the entire flat due to the fact that we were flooded from the flat above and paint was left peeling from the walls and ceilings of every room. We were never reimbursed for the cost of the paint. Edzell are supposed to do repairs themselves.
3. Fixed the washing machine several times even though Edzell were supposed to send someone out to do it. We waited weeks on each occasion with no way of washing clothes. If we hadn't fixed it we would have had nothing to wear.
4. Replaced sink taps throughout the flat at our own expense because many of them were so old and worn out they didn't work
5. We scrubbed the place from top to bottom when we got there as it reeked of curry and the walls were covered in a yellow grease
These are just a few things we had to do in order to make things liveable in the flat we rented from Edzell at £725 a month! Apart from the stress and frustration of having to deal with Edzell staff and the incompetent management year after year.
Why did we stay for years? We were desperate. Working minimum wage jobs forced us to share a flat with a few other people to make it affordable for us individually, and we needed a flat close to our jobs to avoid the expense of bus fares that we couldn't afford. We put up with a slum because we did our best to make it more homely when we were effectively living in poverty and couldn't afford a decent place with a decent landlord. We eventually couldn't take dealing with Edzell because it got so bad (I think it's got worse in the last year or two). When Edzell staff were passing problems to the manager and he was ignoring them and not even giving us a phone call back or an email, we decided enough was enough and we moved out this year.
If anyone is in any doubt about whether Edzell could be so bad, or perhaps are thinking that the positive reviews are closer to the truth, just do one thing: go rent a flat from Edzell. You'll soon find out what they're really like. But good luck getting your deposit back afterwards.
Comment on agent fees
In terms of rent versus quality of property and service Edzell provide: terrible
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Latest Reviews
16th Sep 2021
reviewed by 'Mika'
5th Jun 2021
reviewed by 'Parash Heyer'
1st Mar 2021
reviewed by 'Calum'
22nd Jan 2021
reviewed by 'Steve'
4th Aug 2020
reviewed by 'Peter'
Opening Hours
Address
Edzell Property
1008 Pollokshaws Road
Glasgow
City of Glasgow
G41 2HG
0141 632 0202
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 86% | 59% | £350 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 2 | 18 | 15 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
- G41
- G12
- G31
- G4
- G1
- G11
- G3
- G5
- G14
- G42
- G43
- G51
- G73
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 16,2021
Sep 16,2021
1
people found
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this helpful
**DO NOT GO WITH EDZELL**
If you are currently looking at there property on Whitehill street save yourself the bother. Almost everything is broken and they won't fix a single thing. They served us a 6 month eviction notice in March 2020 after moving into the flat ...
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Jun 05,2021
Jun 05,2021
4
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WARNING TO ALL LANDLORDS & TENANTS!!!
I have submitted a serious complaint to First TIER TRIBUNAL, Edzell Property Management will be investigated for Fraud & deception, there is substantial written evidence from both my tenant, Edzell themselves & my solicitor to support this case. EDZELL have used the ...
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Apr 19,2021
Apr 19,2021
0
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* WARNING * Long and wordy post that accurately outlines why you shouldn't trust these charlatans!
First week in to our tenancy, we served our notice because Mark Boyd and the other staff at Edzell Property Management think that renting this grossly and âfreshly paintedâ flat was ...
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Comment on agent fees
No fees
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Mar 01,2021
Mar 01,2021
1
people found
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Fantastic letting agency. The process was easy and smooth and everyone that works there is lovely. The flat was presented in a clean manner and I am very happy with the service provided by Edzell....
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Jan 22,2021
Jan 22,2021
0
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Great Letting Agency
Thanks I will definitely use again if I have the chance. Communication was excellent.
The best agents in Glasgow...
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Aug 04,2020
Aug 04,2020
0
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I Rented A Flat In January 2015 With A Friend & Left A Month Later As The Flat Was Too Cold , The Electric Heater Wasnt Working And They Didnt Send Out Anyone To Fix It And When We Moved In The Back Room Window Was Broken They ...
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Aug 04,2020
Aug 04,2020
2
people found
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this helpful
We rented a flat in 1560 during the Battle of Glasgow. It was great that they had a fully furnished flat for us with windows and heating.
They really were fantastic as this was a busy time with the fight and everything.
Unfortunately we lost the ...
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Jul 13,2020
Jul 13,2020
2
people found
this helpful
this helpful
This is the best agency I have used by far. The last guy who left a review has used over 20 agencies in 20 years, it clearly says more about him than the agencies. I have no problem recommending Edzell. They are professional and I have never ...
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Apr 30,2020
Apr 30,2020
1
people found
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this helpful
Absolutely dire service. They have consistently withheld rent from both me and my sister for properties they manage in Hillfoot St for us using multiple excuses. This is over the course of 8+ years. Why have we put up with it for so long?
Good question.
...
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Jan 05,2020
Jan 05,2020
1
people found
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this helpful
Are these muppets still in business. What a joke. If something is broken, it won't get fixed. If you want an agency that only exist when you are handing over money at the start of your tendency, these are your guys...
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Dec 25,2019
Dec 25,2019
1
people found
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this helpful
The flat was excellent. We moved in and everything was as we saw in the viewing.
We have no problems with recommending this company. We didn't understand the lease but the staff were very helpful so don't be afraid to ask.
Thanks...
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Jan 21,2019
Jan 21,2019
0
people found
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Ive rented my flat for 5 years and i phoned this morning to get my cooker fixed and was told they no longer look after me. When I asked who did they didn't know and even though I've paid rent for this month still refused to ...
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May 30,2018
May 30,2018
2
people found
this helpful
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When things run smoothly, even the worst companies can seem good. However, good companies set themselves apart when they provide quality customer service when things go awry. My experience with Edzell in light of many of the positive reviews on this site seems to indicate ...
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Comment on agent fees
Technically, there were no fees, but you could say the £500 additional moving cost was a fee for trusting that they had told me the truth about the property.
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Apr 30,2018
Apr 30,2018
7
people found
this helpful
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I lived in one of the properties that Edzell owned for 9 months. When I got my keys and signed all my forms I was left in a room myself, no one really helped me and there was definitely no customer serivice there at all. Never ...
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Feb 23,2018
Feb 23,2018
7
people found
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I rented through Edzell for around a year and throughout that time, I never had cause to complain. The flat was furnished and well looked after, which I'd like to think was the next tenants opinion too. On moving in, the staff at the office ...
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Comment on agent fees
Fees were fine, market rate.
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Jan 25,2018
Jan 25,2018
1
people found
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My first experience of dealing with Edzell was just before Christmas. I found the Office Administrator, Mandy Clarke, very reassuring and competent. When I entered the flat I found it clean and I was impressed by the lampshades in every room as well as the ...
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Comment on agent fees
good
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Oct 20,2017
Oct 20,2017
5
people found
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Although all staff seemed friendly enough, I had a terrible, very short lived time renting through Edzell.
Upon moving in, we inspected our bedroom property and discovered that the mattress was unclean. So we had to have a new one delivered, but our washing machine ...
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Sep 22,2017
Sep 22,2017
7
people found
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After a nightmare with another letting agency my friend and I were struggling with finding a flat due to the time of year and felt a little bit demoralised however straight away Edzell property were a breathe of fresh air, particularly Mandy who handled our ...
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Jun 14,2017
Jun 14,2017
6
people found
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this helpful
I have been a tenant with Edzell for 15 months and I have been very satisfied with their work and responsiveness.
When I moved in, the flat was in great conditions and over the time of the tenancy I've never had any major issues.
The line ...
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Comment on agent fees
Good
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Feb 23,2017
Feb 23,2017
6
people found
this helpful
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I've dealt with Tim and the team at Edzell for a number of years and they have always been professional, friendly and helpful. I would consider them the premier letting agents in Scotland....
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Comment on agent fees
Very professional, friendly and helpful.
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Feb 09,2017
Feb 09,2017
8
people found
this helpful
this helpful
Going by some of the reviews posted prevoiusly i was bit a hesitant to let with this company but having met Rhury at the time of viewing he was most pleasant. The information provided by himself and his colleague Laura was helpful and accomadated my ...
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Comment on agent fees
good no fee's
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Feb 07,2017
Feb 07,2017
11
people found
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AVOID AVOID AVIOD I rented a flat for a year and a half when I moved in I had all the rooms except the bathroom painted the flat was relatively new so no real repairs needed on moving out I heard nothing from them for ...
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Comment on agent fees
No opinion
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Feb 09, 2017
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(2)
Wow you have at least 4 flats in this development the flat in question was on rightmove a few days ago it's not difficult to find I'm happy to share emails including the confirmation email for the checkout with Rhury Smith ...
Dec 21,2016
Dec 21,2016
6
people found
this helpful
this helpful
In the 5 years which Edzell was our factor (we owned our flat), we had very little interaction with them outside our quarterly bills. Our nightmare began when we sold our flat and tried to settle our account with them. An utter shambles!! It first took ...
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Comment on agent fees
Bad - I understand our fee's were higher as we had a lift within our building needing maintenance, but I didn't release how much higher we paid compared to the local average until my neighbours made me aware (over £150 per quarter extra). As a result my former neighbours are now trying to replace Edzell as their factor.
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Feb 08, 2017
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Dear Laura,
Thank you for your review. I would also like to thank you for not remaining anonymous as most reviewers do.
I am aware of your concerns and can only reiterate what you were told by us every time you made contact.
Most factors do not provide statements of accounts outside of their quarterly billing run. This is not because they wish to make life difficult for homeowners, it is simply that the industry standard software will not allow for it.
Most factors charge ...
Oct 31,2016
Oct 31,2016
10
people found
this helpful
this helpful
Emily is very easy to talk to and has been great throughout the tenancy while handling anything. She has been a pleasure....
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Comment on agent fees
Good
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Oct 27,2016
Oct 27,2016
8
people found
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I am not one for leaving reviews but after me and my family have experienced the most awful time with edzell property management I feel it is only fair to let others know.
My parents are landlords and edzell are there property managers, they have ...
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Oct 19,2016
Oct 19,2016
10
people found
this helpful
this helpful
We stayed for 3 years at one of flat in 37 Whitehill court. I count those 3 years of stay as the best one .Edgell have been very best to me and my wife , they were always there to support , their support and Maintainence team is very first ...
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Comment on agent fees
Very good
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Oct 10,2016
Oct 10,2016
14
people found
this helpful
this helpful
I'm quite amazed at the now positive reviews of this company on here and elsewhere online. When I last looked the majority of reviews reflected what I and several other people in our Edzell run building thought. Now it seems they are asking people to ...
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Comment on agent fees
Bad
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Sep 29,2016
Sep 29,2016
5
people found
this helpful
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After being in the property for less than 2 months I was met with the neighbours from hell. Battering my door at 3am for calling the police because of the violence in the stair. I was told by one of the property managers that he would ...
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Aug 31,2016
Aug 31,2016
7
people found
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this helpful
We rented a flat from Edzell for several years near Byres road. It was the most awful experience of renting I've personally had, and I've experienced a few landlords and agencies over the years to know a good one from a bad one. There is ...
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Comment on agent fees
In terms of rent versus quality of property and service Edzell provide: terrible
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Aug 30,2016
Aug 30,2016
10
people found
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this helpful
I have been asked to write a review of my time as an Edzell tenant.
When I first moved into my flat I was surprised at how simple and quick the process was. Laura, who did everything, was very clear and friendly and explained the ...
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Comment on agent fees
Great
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:28 AM 24/03/2016 by Timothy Lovat
