Dear Laura,

Thank you for your review. I would also like to thank you for not remaining anonymous as most reviewers do.

I am aware of your concerns and can only reiterate what you were told by us every time you made contact.

Most factors do not provide statements of accounts outside of their quarterly billing run. This is not because they wish to make life difficult for homeowners, it is simply that the industry standard software will not allow for it.

Most factors charge an apportionment fee for providing a final statement. This is very much an approved industry wide fee and it is unfair for you to accuse Edzell of overcharging for this service.

Your factoring fees have been explained to you on numerous occasions and it is disappointing that you have failed to recognise the difference between our management fee and the costs involved for your former development. The lifts in your former building are expensive to run and these costs were reflected on your quarterly statements exactly as they were submitted to Edzell by the independent contractors. Edzell do not and have never profited from these costs.

We would like to wish you all the best in your new home and hope that in time you will remember your previous address fondly.

Best Regards

Edzell Property Management