“I have never experienced such a terrible service from the ......”
1 Star Review
May 26,2015
By:
'TenantsRG21'
May 26,2015
Branch: Basingstoke, 2-3 Winton Square
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: RG21
Branch: Basingstoke, 2-3 Winton Square
Lettings (as a Tenant)
Rent PCM: £700
Postcode: RG21
13
people found
this helpful
I have never experienced such a terrible service from the estate agent. Romans is know as the best website agency, however undoubtedly the staff requires training how to deal with the customers. We have paid enormous amount of money . If you calculate all fees, check in/out or referencing it comes up to £850 but the experience we had it is not even worth a penny !
Firstly, if you have any problem with the property it takes ages for the agents to solve the issue. They don't bother to come back to you if you leave the massage or even reply to your emails. you need to chase them all the time.
Secondly, their attitude towards the tenants is totally unacceptable. They treat you as an idiot who doesn't know anything. They trap you at the end of the tenancy and ask to pay damages even for minor things resulted from daily life. It is better if you do pictures by yourself at the beginning of your tenancy and create your own inventory check in. Be careful !
Never ever again !
What agent could do to change your mind?
Very very expansive comparing to the service received.
Attached Filesnbsp;
Comment on agent fees
Very very expansive comparing to the service received.
13
people found
this helpful
Was this helpful?
Yes