“Romans is a large organisation and every time I contacted ......”
5 Star Review
Mar 03,2017
By:
'Peter'
Mar 03,2017
Branch: Basingstoke, 2-3 Winton Square
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RG21
Branch: Basingstoke, 2-3 Winton Square
Lettings (as a Landlord)
Postcode: RG21
3
people found
this helpful
Romans is a large organisation and every time I contacted them someone different picked up the enquiry and this lack of continuity was very disconcerting until Fran answered the phone. Having explained the issue she volunteered to be my single point of contact and thereafter life as a landlord became much easier. Fran was not just helpful and informative but used her not inconsiderable diplomatic skills to deal with a difficult tenant and it is staff like this which make any agency easier and a pleasure to deal with. Over time we developed an excellent working relationship and it was with some regret I chose to move to another agent due to compelling financial reasons.
Comment on agent fees
Romans have some of the most extensive range of fees I have seen and this was one of my reasons for moving elsewhere.
3
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