Basingstoke, RG21
4.2/5, 85 reviews
86% recommended
100% lettings valuation accuracy
67% lettings fee satisfaction

Opening Hours
Address

Romans
2-3 Winton Square
Basingstoke
Hampshire
RG21 8EN
01256 317080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 67% £700 £1,460
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 1 18 7 14 0 5 0 2 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS
Latest Properties

No Properties

“Nick Badger and Nick Billson have been fantastic throughout the ......”

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Apr 22,2012
Minithumbup
By: 'themoores'
Apr 22,2012
1 people found
this helpful
Nick Badger and Nick Billson have been fantastic throughout the various stages of both selling our property and buying a romans property. They have kept us informed throughout the entire process and are both professional and personable. They have made a complicated process relatively straight ...
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“Romans as a whole were very efficient in getting our ......”

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Apr 16,2012
Minithumbup
By: 'Nicole'
Apr 16,2012
0 people found
this helpful
Romans as a whole were very efficient in getting our property on the market. Photos and floor plans were created and approved quickly and the write-up of our property did a great job in selling its best features. The staff at Romans, especially Charles Rafferty, ...
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“Lynn prepared the agreement and facilitated a speedy signature and ......”

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Mar 22,2012
Minithumbup
By: 'Tony'
Mar 22,2012
1 people found
this helpful
Lynn prepared the agreement and facilitated a speedy signature and authorisation process. Lynn was flexible in being prepared for me to meet her in the office to sign the agreement and therefore ensure the handover date was not compromised....
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“We found Elaine helpful, friendly, caring and at all times ......”

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Mar 17,2012
Minithumbup
By: 'Hannah'
Mar 17,2012
0 people found
this helpful
We found Elaine helpful, friendly, caring and at all times professional....
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“Romans are very thorough. Lynne in particular who deals with ......”

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Mar 15,2012
Minithumbup
By: 'Chris'
Mar 15,2012
0 people found
this helpful
Romans are very thorough. Lynne in particular who deals with admin, is excellent, friendly and utterly reliable. Robert has also kept us up to date and given feedback about viewings. Sometimes the turnover of staff means you deal with someone new each time you call, ...
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“Elaine and her team are professional and helpful in managing ......”

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Mar 09,2012
Minithumbup
By: 'John'
Mar 09,2012
0 people found
this helpful
Elaine and her team are professional and helpful in managing the letting of our property. They are very customer focused, knowledgeable and quick to address any issues....
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“During our purchase through Romans, two specific members of the ......”

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Mar 07,2012
Minithumbup
By: 'thatcharlie'
Mar 07,2012
0 people found
this helpful
During our purchase through Romans, two specific members of the team stand out and showed a considerable level of excellent customer service, which is not often seen in this industry. Charles Rafferty was our initial contact and the first impressions were excellent. He was very ...
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“I have always found Lynn & Elaine to be a very ......”

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Mar 07,2012
Minithumbup
By: 'M'
Mar 07,2012
0 people found
this helpful
I have always found Lynn & Elaine to be a very friendly affable lady who has welcomed me visiting the branch and has dealt promptly with my issues and concerns....
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“I have overall been rather impressed with Romans Lettings Department ......”

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Mar 01,2012
Minithumbup
By: 'LM'
Mar 01,2012
1 people found
this helpful
I have overall been rather impressed with Romans Lettings Department in Basingstoke. I have to make a special mention to Jacqueline Cooney who has been very helpful and friendly throughout the process. All my questions and concerns were dealt with very promptly via phone or ...
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“I'm looking to possibly rent my house out, but have ......”

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Feb 29,2012
Minithumbup
By: 'James'
Feb 29,2012
1 people found
this helpful
I'm looking to possibly rent my house out, but have little idea what I'm doing. Rob popped over and chatted me through my options. He's called me at the exact times on the exact days he said he would. I've not had that elsewhere and ...
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“My wife and I bought 2 properties to rent last year ......”

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Feb 27,2012
Minithumbup
By: 'Kevin'
Feb 27,2012
0 people found
this helpful
My wife and I bought 2 properties to rent last year and we had Romans in to do a full cover on the properties. I have to say one of the properties has raised a few issues and I have been dealing direct with Elaine Hawkins ...
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“Highly professional, good knowledge, with good communication and honest. This ......”

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Feb 19,2012
Minithumbup
By: 'D'
Feb 19,2012
1 people found
this helpful
Highly professional, good knowledge, with good communication and honest. This is the only agent in this area I will use. They made the process of securing this property easy....
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“Excellent communication, especially dealing with some specific requests I had. ......”

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Feb 18,2012
Minithumbup
By: 'Lorna'
Feb 18,2012
3 people found
this helpful
Excellent communication, especially dealing with some specific requests I had. Very efficient at sorting out some last minute difficulties to a satisfactorary conclusion. I certainly have the impression that Katherine is a dedicated hard working and committed member of staff. A real asset to the ...
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“Charles was excellent, we drove by the property to see ......”

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Feb 17,2012
Minithumbup
By: 'Steve'
Feb 17,2012
6 people found
this helpful
Charles was excellent, we drove by the property to see if it suited our needs before arranging a viewing - Charles made a significant effort to come straight out to enable us to view was much appreciated as we were due to travel back to ...
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“When purchasing our property, Carly Eaton was very helpful throughout ......”

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Jan 22,2012
Minithumbup
By: 'Stephanie'
Jan 22,2012
1 people found
this helpful
When purchasing our property, Carly Eaton was very helpful throughout keeping us up to date with any developments that were taking place. She was also very helpful when arranging extra viewings and with extra calls we made to ask questions....
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“Excellent service continues with regular contact for both Landlord and ......”

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Nov 03,2011
Minithumbup
By: 'Malcolm'
Nov 03,2011
1 people found
this helpful
Excellent service continues with regular contact for both Landlord and Tenants. Regular inspections mean that we are confident that the agents are fully aware iof any issues that may arise. We are very satisfied with the service that we receive....
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“Great experience Had needed to Let my house as couldn't ......”

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Sep 23,2011
Minithumbup
By: 'Jimmy'
Sep 23,2011
2 people found
this helpful
Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart ...
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“Great experience Had needed to Let my house as couldn't ......”

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Sep 22,2011
Minithumbup
By: 'Jimmy'
Sep 22,2011
1 people found
this helpful
Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart ...
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“I have used various Romans branches over the last 4 years, ......”

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Jun 06,2011
Minithumbup
By: 'Ali'
Jun 06,2011
0 people found
this helpful
I have used various Romans branches over the last 4 years, in my capacity as Property Manager for a company that provides services to people with disabilities, and have found them to be helpful and honest each time. I have had very few issues in the 15 ...
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“Terrible service manned by incompetent staff. Whatever you do, do ......”

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May 11,2011
Minithumbdown
By: 'Still'
May 11,2011
2 people found
this helpful
Terrible service manned by incompetent staff. Whatever you do, do not rent through Romans. They have been nothing but bad, turning up unannounced, not passing on messages and we're still waiting for our deposit back after moving out a month ago. I will never go ...
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By: John Sumner
May 17, 2011
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I am sorry to hear you are disappointed with Romans and I would like to understand what has happened. We have formal complaint channels to resolve problems, so I would appreciate it if you would contact me directly to discuss your experience. I can be called on 0118 9538715 or e-mail jsumner@romans.co.uk I look forward to hearing from you. Regards, John Sumner - Regional Director ...

“Very very expensive, I viewed a rental property with Romans ......”

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Oct 21,2010
Minithumbdown
By: 'keith'
Oct 21,2010
2 people found
this helpful
Very very expensive, I viewed a rental property with Romans and the agent had never seen the property. The tenants showed us round in the end I have no idea why the agent was even there. We really liked the property so we made a ...
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By: MartianGirl
Feb 23, 2011
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We found a great property with Romans, but having discovered the admin fee of 14days rent plus VAT, we are almost certainly not going to be able to proceed. Its scandalous. Why a variable fee based on the rental amount? Vastly overpriced. ...

“Rude, aggressive & pushy children who are unable to have a ......”

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Sep 29,2010
Minithumbdown
By: 'Heartman'
Sep 29,2010
4 people found
this helpful
Rude, aggressive & pushy children who are unable to have a developing adult conversation with open 2 way communication. As with all children they like to interrupt and throw toys out of the pram when things don't go their way. Continually called my mobile when advised not ...
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By: abcdx
Apr 13, 2011
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Exactly my experience a year later!! I get frustrated speaking to them that I am going to go through with ADR. I find that an easier option than beating round the bush with the property manager. Obviously not very educated bunch. I also paid close to £200 less in agency renting my luxury flat in canary wharf in London compared to what I paid in Reading with Romans for a 950pcm house. So just go somewhere else to start with- Atlantis even I've tried them before. They're not amazing but I didn't ...

“The Romans (Basingstoke) team was outstanding, sold my house in ......”

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Feb 26,2010
Minithumbup
By: 'Loobyloo'
Feb 26,2010
0 people found
this helpful
The Romans (Basingstoke) team was outstanding, sold my house in the first week for my full asking price! I can't understand the bad reviews! The most honest agent I have dealt with and would recommend in a flash! Thanks guys! ...
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“I took their advice in selling my house and I ......”

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Feb 26,2010
Minithumbup
By: 'relocation'
Feb 26,2010
0 people found
this helpful
I took their advice in selling my house and I was particularly interested in the 'Open House' idea as it usually gets more money for people. I was pleasantly shocked as they got me 3 offers and I ended up with ...
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“We tried selling our house through the Basingstoke branch of ......”

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Jan 12,2008
Minithumbdown
By: 'samjay'
Jan 12,2008
2 people found
this helpful
We tried selling our house through the Basingstoke branch of Romans. They begged for us to give them a chance and claimed that they could sell our house within a month, that was in Oct '07. We have just given them notice to come off ...
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By: Angrymom
Aug 07, 2009
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If I had an to spare right now I'd right down every complaint I've had with the Tilehurst office from lettings to sales, they're unproffesional and rude, they have no idea how to deal with real people and only care about making money. I'm planning to take my issues with them a lot further after months of stress caused by them. They're just shocking and I would advise all to avoid. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Romans, Basingstoke RG21 8EN


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