Sarah Mains Residential
Gateshead, NE9
3.2/5, 31 reviews
57% recommended
75% sales valuation accuracy
76% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction

“Absolutely brilliant from start to finish.From initial valuation, through ......”

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Jul 06,2011
Minithumbup
By: 'DP, Gateshead'
Jul 06,2011
2 people found
this helpful
Absolutely brilliant from start to finish.
From initial valuation, through photographing, putting together the details, reviewing and ammending the whole team were fab. There were inevitably things that needed to be adjusted, clarified and chased up but i always felt that the staff at the Low Fell branch were working hard, effectively and enthusiastically. Dawn and Lorraine were consistently helpful and very positive. We sold our house in 7 days and Chris Parry provided excellent follow up support, liasing with all the different parties and patiently explaining and clarifying things. Very, very pleased.
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Opening Hours
Address

Sarah Mains Residential
4 Beaconsfield Road
Low Fell,Gateshead
Tyne and Wear
NE9 5EU
0191 487 8855

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 76% £85,000 £350,500
Lettings 50% 33% £375 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 0 3 9 2 6 2 2 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“My mum called the agency to view a property, ......”

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Feb 21,2020
Minithumbdown
By: 'Deborah Wood'
Feb 21,2020
2 people found
this helpful
My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a ...
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“I can't thank the property team at Sarah Main......”

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Jan 14,2020
Minithumbup
By: 'Deborah Blissett'
Jan 14,2020
0 people found
this helpful
I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase. I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after ...
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“Halfway through ending our tenancy, our property management was handed ......”

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Jan 02,2020
Minithumbdown
By: 'GThompson'
Jan 02,2020
4 people found
this helpful
Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my ...
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“I hired Sarah mains to sell my home in Septem......”

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Dec 16,2019
Minithumbup
By: 'john richardson'
Dec 16,2019
0 people found
this helpful
I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers ...
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“Pro active staff...”

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May 01,2019
Minithumbup
By: 'Mrs.Kumar'
May 01,2019
0 people found
this helpful
Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains. Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property. ...
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“Sarah Mains - Low Fell...”

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Mar 12,2019
Minithumbdown
By: 'Low Fell Resident'
Mar 12,2019
5 people found
this helpful
Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property. Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was ...
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Comment on agent fees
60% of rent Admin Fee is the highest Admin Fee of all the Low Fell estate agents, and it amounted to no use.
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“Average...”

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Sep 18,2018
Minithumbdown
By: 'Amal Reetman'
Sep 18,2018
7 people found
this helpful
Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the phone ...
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Comment on agent fees
Too high for a poor service
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“Sara Mains estate agents are dishunest...”

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Jul 30,2018
Minithumbdown
By: 'SARA MAINS ARE DISHUNEST'
Jul 30,2018
7 people found
this helpful
They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given them ...
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Comment on agent fees
Would not want to be involved with them.
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“Didn't evwn turn up...”

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Jul 30,2018
Minithumbdown
By: 'Nadine'
Jul 30,2018
4 people found
this helpful
So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address and then ...
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Comment on agent fees
Didnt even get a chance to ask about fees
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“Save your money- don't go with Sarah main...”

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Jul 03,2018
Minithumbdown
By: 'A regret customer'
Jul 03,2018
7 people found
this helpful
Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can be done ...
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Comment on agent fees
Very bad.
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“Letting agents...”

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May 09,2018
Minithumbdown
By: 'Jcarrick'
May 09,2018
7 people found
this helpful
Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs to ...
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“Dawn is the most amazing mortgage advisor, her knowledge of ......”

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Mar 13,2018
Minithumbup
By: 'Alexandra House'
Mar 13,2018
0 people found
this helpful
Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property which ...
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Comment on agent fees
Worth every penny
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By: Julie Knox
Apr 06, 2018
View all comments (1)
Thank you very much for such an outstanding five star review for Dawn. She will be absolutely delighted that you are please with the service she provides. Please do not hesitate to contact us if we can be of further assistance in the future. Kind regards, Julie Knox ...

“Being in the renters market estate fees can be a ......”

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Dec 19,2017
Minithumbdown
By: 'Jim'
Dec 19,2017
7 people found
this helpful
Being in the renters market estate fees can be a mine field however I was shocked when told to put down £200 holding fee and pay 60% of £450 for Admin fees for a 2 bed house in Gateshead (which I don't get back) then pay a first month's ...
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Comment on agent fees
Horrendous prices, avoid using this estate agent.....
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“Absolutely recommend if buying a house!I am a supply ......”

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Nov 18,2017
Minithumbup
By: 'Pete B'
Nov 18,2017
0 people found
this helpful
Absolutely recommend if buying a house! I am a supply teacher who, through the nature of my work, have found it difficult to find a company who would give me a mortgage. Couldnt fault the service which Dawn Whiffing provided... everything was sorted within 2 weeks, ...
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Comment on agent fees
Fees were well worth the work that Dawn put in to secure the mortgage.
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“100% happy with the service received. From the start our financial ......”

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Nov 17,2017
Minithumbup
By: 'Kevin & Graham'
Nov 17,2017
0 people found
this helpful
100% happy with the service received. From the start our financial advisor Thelma Bell has been fantastic, keeping us informed on our purchase all of the way through and relieving all of the stress. Not to forgot Nicola McKinley who has also been a great help. ...
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Comment on agent fees
Very reasonable, worth every penny.
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“Fast friendly service. Efficient . Any questions I had were answered ......”

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Oct 09,2017
Minithumbup
By: 'Paul'
Oct 09,2017
0 people found
this helpful
Fast friendly service. Efficient . Any questions I had were answered pretty much right away. Helpful staff even staff who were not dealing with me were very helpful...
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“never return calls , has lost a sale ,would not employ ......”

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Mar 02,2017
Minithumbdown
By: 'frank'
Mar 02,2017
5 people found
this helpful
never return calls , has lost a sale ,would not employ this firm , save your money , they will not sell your house, ignorant to tell the truth...
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“Dreadful They do not answer calls or return messaging. I ......”

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Oct 27,2016
Minithumbdown
By: 'Cheryl'
Oct 27,2016
6 people found
this helpful
Dreadful They do not answer calls or return messaging. I am a buyer and I would be furious if I was selling through this brand as they simply do not follow up. I have been in to say i will be pulling out if I ...
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“I would like to thank all of the staff at ......”

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Nov 24,2015
Minithumbup
By: 'Kathleen Watson'
Nov 24,2015
1 people found
this helpful
I would like to thank all of the staff at Sarah Mains, Low Fell, for their help throughout the process of selling my mother's house at auction. My mother is 84 and was selling the family home which she had lived in for 60 years. The efficiency ...
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“From Richard coming out to value the property to selling ......”

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Nov 23,2015
Minithumbup
By: 'Jessica brunskill'
Nov 23,2015
0 people found
this helpful
From Richard coming out to value the property to selling Sarah mains were great . Spoke to Kelly and Lorraine a lot for veiwings and always getting back to me straight away and kept me fully informed .also buying a house dawn whiffing was fantastic on ...
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“From start to finish, the girls were fantastic! We rang ......”

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Nov 19,2015
Minithumbup
By: 'Katie'
Nov 19,2015
0 people found
this helpful
From start to finish, the girls were fantastic! We rang to view a property after receiving a Rightmove match, we were quite particular about what we wanted so didn't hang around to contact about it. Lorraine got us a viewing that weekend and we rang ...
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“My Experience with Sarah Main Was Brilliant as a first ......”

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Nov 05,2015
Minithumbdown
By: 'ordch5533e'
Nov 05,2015
0 people found
this helpful
My Experience with Sarah Main Was Brilliant as a first time buyer it was a very quick and easy process. All Staff Member were really Helpful and Dawn Whiffing Was A Brilliant Advisor For my Mortage. Thank You...
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“I'm already both the property using the Sara Mains and ......”

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Nov 04,2015
Minithumbup
By: 'Marcin'
Nov 04,2015
0 people found
this helpful
I'm already both the property using the Sara Mains and I am very happy. The agent was very helpful, answer for all my questions. I had them lots becouse I'm the first time buyer. When I was looking the solicitor they offer me one and ...
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“Found Kelly and Lorraine very helpful, they always kept me ......”

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Oct 31,2015
Minithumbup
By: 'Sharon Robinson'
Oct 31,2015
0 people found
this helpful
Found Kelly and Lorraine very helpful, they always kept me up to date and did the viewings. Sharon lambert was also very helpful and sorted out a few problems we had....
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Comment on agent fees
I thought the fees were a little high.
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“I have just sold my property through Sarah Mains in ......”

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Oct 30,2015
Minithumbup
By: 'Mr G Smith'
Oct 30,2015
0 people found
this helpful
I have just sold my property through Sarah Mains in Low Fell. From start to finish the service I have received from not only the branch but also the conveyancing support team was first class. Glynnis from the Whickham branch originallly came out and valued ...
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Comment on agent fees
Fees are never going to be willingly paid, however the Sarah Mains team negotiated a good price considering I was selling 2 properties straight after one another
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“The staff tried to get me the best price for ......”

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Oct 30,2015
Minithumbup
By: 'Jeannie Clarke'
Oct 30,2015
0 people found
this helpful
The staff tried to get me the best price for the property and make the whole sale process as easy as possible... I live over 200 miles away from the property I was selling but always felt really confident that they had my interest at heart ...
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Comment on agent fees
we went to auction so not really applicable..
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“Found both Lorraine and Kelly to be very helpful and ......”

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Oct 30,2015
Minithumbup
By: 'Pat Minto'
Oct 30,2015
0 people found
this helpful
Found both Lorraine and Kelly to be very helpful and pleasant to deal with, nothing was a problem for them. I requested extra photographs to be added to the details advertised and this was carried out very quickly....
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“We have dealt with Sarah Mains on 3 occasions during the ......”

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Oct 30,2015
Minithumbup
By: 'Noel'
Oct 30,2015
0 people found
this helpful
We have dealt with Sarah Mains on 3 occasions during the past 15 years. We sold our first house and bought another with Sarah Mains. My daughter sold her house with Sarah Mains and we are in the process of selling and buying, both processes being with ...
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“Absolutely brilliant from start to finish.From initial valuation, through ......”

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Jul 06,2011
Minithumbup
By: 'DP, Gateshead'
Jul 06,2011
2 people found
this helpful
Absolutely brilliant from start to finish. From initial valuation, through photographing, putting together the details, reviewing and ammending the whole team were fab. There were inevitably things that needed to be adjusted, clarified and chased up but i always felt that the staff at the ...
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“Thanks to Lorraine Harland Amie and Kelly for help and ......”

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Jun 09,2011
Minithumbup
By: 'MRS P MILLER'
Jun 09,2011
0 people found
this helpful
Thanks to Lorraine Harland Amie and Kelly for help and advise in selling my home, all girls have been very helpful and work hard to get a good result. I found if you keep in touch and always let the office know any feed back ...
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Awards won by Sarah Mains Residential, Gateshead NE9 5EU


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