By : 'Dan' Services : Sales( As a Vendor ) Sold price : £134000 Would you recommend ? : Yes Postcode : NE9
1 Sept 2024
People found this helpful0
The team at Sarah Mains sold our property which we'd previously rented out. The pack of photos and information they put together was first rate and assisted in the sale greatly. Communication with the team was great and they were generally always available for questions and... Read Full Review
Services : Sales( As a Vendor )Date: 31st Aug 2024
The team at Sarah Mains sold our property which we'd previously rented out. The pack of photos and information they put together was first rate and assisted in the sale greatly. Communication with the team was great and they were generally always available for questions and advice.
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We recently applied for a ...
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5 Star Review
By : 'Pablo' Services : Mortgages Would you recommend ? : Yes Postcode : NE9
14 Feb 2023
People found this helpful0
We recently applied for a mortgage through Dawn at Sarah Mains. We were very happy with the service provided. We found Dawn very helpful and kept us up to date on any progress with our application.
We would happily recommend this service.
Low Fell... Read Full Review
We recently applied for a mortgage through Dawn at Sarah Mains. We were very happy with the service provided. We found Dawn very helpful and kept us up to date on any progress with our application. We would happily recommend this service. Low Fell Customer
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Really bad. We were told by ...
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1 Star Review
By : 'Sarah' Services : Sales( As a Vendor ) Sold price : £200000 Would you recommend ? : No Postcode : NE8
16 Nov 2022
People found this helpful4
Really bad.
We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then they were telling potential buyers that they... Read Full Review
Services : Sales( As a Vendor )Date: 16th Nov 2022
Really bad. We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then they were telling potential buyers that they couldn’t view the house because apparently the owners didn’t want viewings! Only found this out because we thought it was fishy there was no interest, so a family member rang up saying they were interested and were literally told they couldn’t view the house! We had a Saturday open day. The lady who begrudgingly did it for us after much persuasion did a really bad job of selling the house. The main offers we received were from the viewings that we did ourselves, much fewer of them too, which speaks volumes about their ability to sell a house. The lady left the front door unlocked with the house unoccupied at the end of the open day. We were given a ‘goodwill gesture’ of £100 which didn’t cut it considering the above issues and the huge fee they are charging. This agent refuses to do any viewings for clients in the evenings, or at weekends unless it is an ‘open day’. Also we were hounded by the agents almost daily for unnecessary updates after an offer was agreed and it really felt that the agents were working for the buyer rather than for us. Pretty much impossible to get through to the person you want to speak to if you do need to contact them. They are very expensive. Most of them are not very friendly at all and have a poor phone or email manner which I do feel would put off potential buyers.
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Auction buyers beware ...
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1 Star Review
By : 'Joanne' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : NE9
4 Nov 2022
People found this helpful1
Struggle to give one star.
I was supposed to be buying a property through auction at Low Fell branch.
I won the auction and paid my deposit this was end of March. At this time I had sold my family home and was going through a separation.
I was told that the property had a problem with the... Read Full Review
Struggle to give one star. I was supposed to be buying a property through auction at Low Fell branch. I won the auction and paid my deposit this was end of March. At this time I had sold my family home and was going through a separation. I was told that the property had a problem with the freehold. I was also told that the property had been sold twice before on the open market but had fallen through because of the freehold. After taking advice from the auction manager, he explained to me that an indemnity insurance would solve this problem and any high street lender would give me the mortgage. I took his advice as these people are supposed to be professional. The freehold had still not been resolved but the owner of the property agreed I could still move in and rent the property until the freehold was resolved. I did move into the property in April. Then weeks later my solicitor informed me that the indemnity insurance was not acceptable as the actual freehold did not even exist, meaning the property was not registered at all. This was going to take a long time to register the freehold.
Cut a long story short, I came back off holiday on 15th September to a section 21 notice from the owner. This was giving me two months to find a new home, bearing in mind I had stupidly spent thousands on the property as I was continuesly told the property would be mine eventually. I have made numerous calls to the auction manager and the branch manager and even sent an email to Sarah Mains the director, she has not replied. I'm now thousands of pounds out of pocket on antidepressants suffering from stress and anxiety. It has taken me weeks and weeks to get my deposit back which I received on 1st November. I am now expected to find a suitable property in 6 days. I will keep you updated and thank you for taking the time to read this. Joanne
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My 75 year old mam and step ...
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1 Star Review
By : 'Pauline' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : NE10
11 Feb 2022
People found this helpful0
My 75 year old mam and step dad went to sell their home through sarah mains after my had a serious fall and broke her femur. Her home had too many stairs and so she wasn’t able to return to her home. She has lived in the house for over 30 years and it was all she had. Sarah mains told my... Read Full Review
Services : Sales( As a Vendor )Date: 11th Feb 2022
My 75 year old mam and step dad went to sell their home through sarah mains after my had a serious fall and broke her femur. Her home had too many stairs and so she wasn’t able to return to her home. She has lived in the house for over 30 years and it was all she had. Sarah mains told my mam it would have to be sold at auction but with a reserve of £85000. The day of the auction the house didn’t sell, however was told a buyer behind the scenes made an offer. The offer was half of what the house was worth. They refused. Then the auctioneer phoned and said that 50000 was a true reflection of what the house was worth. My mam, broken leg and struggling with stomach cancer believed them. She hasn’t signed anything when family told her not to sign she had been threatened with legal action. The next day when clearing the house the new owner arrived; rubbing hands telling my mam he was going to sell it straight on and double the money. I am sick to my stomach this company has robbed my sick mother. Please don’t make the same mistake and stay well clear!!! They are corrupt!!
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I am sorry that you have concerns regarding the sale of the home belonging to your mother and step father. Due to the length of lease remaining on the property auction was the best way to sell and...
We're a young couple ...
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5 Star Review
By : 'Jess' Services : Letting( As a Tenant ) Rent PCM : £595 Would you recommend ? : Yes Postcode : DH3
28 Jan 2022
People found this helpful0
We're a young couple moving in together for the first time. Right from the second I emailed Sarah mains interested in a property, Elliot has been there. We couldn't of gone through this process without him. Being first time renters we didn't really know what the process was or how... Read Full Review
Services : Letting( As a Tenant )Date: 28th Jan 2022
We're a young couple moving in together for the first time. Right from the second I emailed Sarah mains interested in a property, Elliot has been there. We couldn't of gone through this process without him. Being first time renters we didn't really know what the process was or how we went about it but Elliot has helped us all the way through and made the move stress free for us. We can't thank you enough Elliot!
From Jess and Scott
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Avoid like the plague! Worst ...
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1 Star Review
By : 'Josh' Services : Letting( As a Tenant ) Rent PCM : £550 Would you recommend ? : No Postcode : NE8
19 Jan 2022
People found this helpful2
Shocking and disgusting treatment of tenants. Our landlord prefers to use cowboy contractors and Sarah Mains fully supports his rogue behaviour, because of this our bathroom sinks overflow was never plumbed in unbeknown to us so when this obviously caused issues after living in the property for... Read Full Review
Services : Letting( As a Tenant )Date: 19th Jan 2022
Shocking and disgusting treatment of tenants. Our landlord prefers to use cowboy contractors and Sarah Mains fully supports his rogue behaviour, because of this our bathroom sinks overflow was never plumbed in unbeknown to us so when this obviously caused issues after living in the property for nearly four years we expected Sarah Mains to comply with the law and tenants rights to help us fix our bathroom sink that was pouring water behind the sink cabinet/podium and into the floorboards. Despite the cabinet rotting and being putrid with black mold as a result of the landlords shoddy work SARAH MAINS CONTINUE TO PRETEND THEY DON'T KNOW BASIC TENANCY LAWS AND RIGHTS. I've rented plenty of properties in my life and this is BY FAR the worst experience I've ever had. It's like they have never managed property in their life and have just walked in on the job.
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Poor ...
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2 Star Review
By : 'H' Services : Letting( As a Owner ) Rent PCM : £475 Would you recommend ? : No Postcode : NE8
21 Feb 2021
People found this helpful1
The valuation and process for the tenant moving in was good. But the ‘management’ thereafter was non existent. The answer to any problem, was that it would not be something they could help with, the staff were unhelpful and defensive.
I would consider using SM for a property... Read Full Review
Services : Letting( As a Owner )Date: 21st Feb 2021
The valuation and process for the tenant moving in was good. But the ‘management’ thereafter was non existent. The answer to any problem, was that it would not be something they could help with, the staff were unhelpful and defensive.
I would consider using SM for a property sale or letting find, but not to fully manage my property.
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My mum called the agency to ...
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1 Star Review
By : 'Deborah' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £800 Would you recommend ? : No Postcode : NE9
21 Feb 2020
People found this helpful3
My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a rental property for... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 21st Feb 2020
My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a rental property for professionals but they will not be flexible for viewings for those who are unable to get to the property before 4:30pm due to their work commitments. They had the cheek to continuously mention about the affordability being over a certain amount, however, they will not do a viewing. They have advertised that they are open until 8pm on weekdays and open weekends, it is very frustrating that they would not be willing to a viewing for a family of three who are all professionals.
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I can't thank the ...
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5 Star Review
By : 'Deborah' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NE9
14 Jan 2020
People found this helpful0
I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase.
I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after closing time, to take our details. ... Read Full Review
Deborah Blissett said about Sarah Mains Residential
Services : Sales( As a Vendor )Date: 14th Jan 2020
I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase. I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after closing time, to take our details. She went out of her way to help, and within a couple of days she had valued our house, taken photographs and actually found us a buyer who was ready to move – exceptional service. Unfortunately the chain broke down (it happens!), but once again, the team got straight into action, and our home was videoed and on the market within two days. We had regular viewings and quickly found another buyer. The whole process has been stress-free and the girls in the Sarah Mains Low Fell branch have been an absolute pleasure to work with. So huge thanks to Amie, Kelly, Lorraine, Sharon and Lyndsey (and anyone else I might have missed) for keeping us up-to-speed and, quite literally, getting things moving.
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Halfway through ending our ...
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2 Star Review
By : 'GThompson' Services : Letting( As a Tenant ) Rent PCM : £425 Would you recommend ? : No Postcode : NE8
2 Jan 2020
People found this helpful6
Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my refund. Very thankful to not have to deal ... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Jan 2020
Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my refund. Very thankful to not have to deal with this company anymore. I've had no bother with other letting agencies but there was a bad case of miscommunication within this company.
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I hired Sarah mains to sell ...
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5 Star Review
By : 'john' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NE23
16 Dec 2019
People found this helpful0
I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers I obtained to progress the sale. - Very impressed with the... Read Full Review
john richardson said about Sarah Mains Residential
Services : Sales( As a Vendor )Date: 16th Dec 2019
I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers I obtained to progress the sale. - Very impressed with the the response and speed of this process. - In addition to their impressive ability to move the property the service I received was equally as good! - Very approachable, nice proactive staff, could fault them at all! - Clare Watson who carried out the initial valuation was very professional, courteous, and a really nice person to deal with. I would highly recommend Sarah Mains to anyone who was selling a property!!
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Pro active ...
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5 Star Review
By : 'Mrs.Kumar' Services : Letting( As a Owner ) Rent PCM : £995 Would you recommend ? : Yes Postcode : NE38
1 May 2019
People found this helpful0
Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains.
Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property.
We... Read Full Review
Services : Letting( As a Owner )Date: 30th Apr 2019
Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains. Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property. We would recommend Sarah Mains to anyone looking to rent/buy/sell .
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Sarah Mains - Low ...
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1 Star Review
By : 'Low' Services : Letting( As a Tenant ) Rent PCM : £550 Would you recommend ? : No Postcode : NE9
12 Mar 2019
People found this helpful5
Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property.
Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was delayed by a week and we've yet to receive an... Read Full Review
Comments on Agent Fees
60% of rent Admin Fee is the highest Admin Fee of all the Low Fell estate agents, and it amounted to no use.
Low Fell Resident said about Sarah Mains Residential
Services : Letting( As a Tenant )Date: 12th Mar 2019
Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property. Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was delayed by a week and we've yet to receive an apology or reply to our complaint email to Sarah Mains for their sheer lack of organisation and common sense to verify a previous tenant's move-out date before handing over keys to new tenants. Hope to never have the misfortune of dealing with Sarah Mains again.
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Average ...
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2 Star Review
By : 'Amal' Services : Sales( As a Vendor ) Sold price : £160000 Would you recommend ? : No Postcode : NE9
18 Sept 2018
People found this helpful8
Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the phone then it would take days for them to... Read Full Review
Services : Sales( As a Vendor )Date: 17th Sep 2018
Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the phone then it would take days for them to answer my messages.I spoke to the manager on the phone but nothing changed so I called in low fell ,spoke to a young man who was quite ignorant so just gave up.I foolishly used S Mains solicitors thinking it would speed up the conveyansing but can you believe they were based in Teeside,and they were hopeless too.Nice one Sarah helping the local economy,the one that you get most of your income from. My advice would be use some other company a lot cheaper as their service can't be any worse and don't be fooled by their presentation when the value your property.
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Didn't evwn turn ...
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1 Star Review
By : 'Nadine' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £550 Would you recommend ? : No Postcode : NE8
30 Jul 2018
People found this helpful4
So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address and then didn't turn up. I rang them and they said... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Jul 2018
So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address and then didn't turn up. I rang them and they said they left me a voice i didnt have any, they told me they were too busy to show me around. All they do is mess you around.
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Sara Mains estate agents are ...
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1 Star Review
By : 'SARA' Services : Letting( As a Owner ) Rent PCM : £650 Would you recommend ? : No Postcode : NE84
30 Jul 2018
People found this helpful8
They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given them the wrong key to start with. They entered in to a argument that it was my fault. I ... Read Full Review
SARA MAINS ARE DISHUNEST said about Sarah Mains Residential
Services : Letting( As a Owner )Date: 29th Jul 2018
They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given them the wrong key to start with. They entered in to a argument that it was my fault. I went to The branch and sow The key they had found. It was a wrongs type of key they had found. I knew what I had given them. Anyway The lock had to be broken. It cost me £80 They only offered £50. That is bad. Why not pay for the loss. They had tried to cover up the loss of my key by saying I had given them the wrong key to start with. Totally dishunest. I don't want to have anything to do with a dishunest estate agent who can not admit a mistake. They pretend to be this big estate agent with custommer servives They are not. Keep away and take your bussiness else where
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Save your money- don't ...
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1 Star Review
By : 'A' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : NE8
3 Jul 2018
People found this helpful8
Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can be done very quickly as long as you give in... Read Full Review
A regret customer said about Sarah Mains Residential
Services : Sales( As a Vendor )Date: 2nd Jul 2018
Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can be done very quickly as long as you give in for a lower price, however will then keep delaying the process and eventually came up and said if you give in a bit more then it will be done sooner etc, also keep emphasising to you that since you have been waiting for months (which the process can be done with in 6-8weeks as promised earlier), why not give in more and that so that the deal can be completed). Terrible especially if you are under pressure to sell your property to move on and they have just wasted extra few months for you. The mortgage advisor although will find you a deal which most of the mortgage advisor will do, will definitely not think on your side, eg. recommending solicitor or bank in your local areas which will be at your convenien, especially if you are not staying locally. They just want you to use their service, doesn't minding you taking the unnecessary troubles to travel etc.
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Letting ...
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1 Star Review
By : 'Jcarrick' Services : Letting( As a Owner ) Rent PCM : £750 Would you recommend ? : No Postcode : NE9
9 May 2018
People found this helpful8
Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs to evict leaving ,y son £10000... Read Full Review
Services : Letting( As a Owner )Date: 8th May 2018
Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs to evict leaving ,y son £10000 out of pocket all done without the help of Sarah Main
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Dawn is the most amazing ...
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5 Star Review
By : 'Alexandra' Services : Mortgages Would you recommend ? : Yes Postcode : NE9
13 Mar 2018
People found this helpful0
Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property which needed major renovation. I could not... Read Full Review
Alexandra House said about Sarah Mains Residential
Services : Mortgages( )Date: 13th Mar 2018
Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property which needed major renovation. I could not recommend her more highly.
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Thank you very much for such an outstanding five star review for Dawn. She will be absolutely delighted that you are please with the service she provides. Please do not hesitate to contact us if we...
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