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Gateshead, NE9

3.1/5, 39 Reviews
54% Recommended

73% sales valuation accuracy

60% letting valuation accuracy

75% sales fee satisfaction

33% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales73.00%75%£85,000£350,500
Lettings60%33%£375£995
Address

Sarah Mains Residential
4 Beaconsfield RoadGateshead, Tyne and Wear
NE9 5EU
0191 487 8855

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Sarah Mains Residential Branches (View All 4)
The team at Sarah Mains sold ...

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5 Star Review

By : 'Dan'
Services : Sales( As a Vendor )
Sold price : £134000
Would you recommend ? : Yes
Postcode : NE9

1 Sept 2024
People found this helpful0

The team at Sarah Mains sold our property which we'd previously rented out. The pack of photos and information they put together was first rate and assisted in the sale greatly. Communication with the team was great and they were generally always available for questions and... Read Full Review

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We recently applied for a ...

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5 Star Review
UserName

By : 'Pablo'
Services : Mortgages
Would you recommend ? : Yes
Postcode : NE9

14 Feb 2023
People found this helpful0

We recently applied for a mortgage through Dawn at Sarah Mains. We were very happy with the service provided. We found Dawn very helpful and kept us up to date on any progress with our application. We would happily recommend this service. Low Fell... Read Full Review

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Really bad. We were told by ...

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1 Star Review

By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : No
Postcode : NE8

16 Nov 2022
People found this helpful4

Really bad. We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then they were telling potential buyers that they... Read Full Review

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Auction buyers beware ...

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1 Star Review
UserName

By : 'Joanne'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NE9

4 Nov 2022
People found this helpful1

Struggle to give one star. I was supposed to be buying a property through auction at Low Fell branch. I won the auction and paid my deposit this was end of March. At this time I had sold my family home and was going through a separation. I was told that the property had a problem with the... Read Full Review

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My 75 year old mam and step ...

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1 Star Review

By : 'Pauline'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NE10

11 Feb 2022
People found this helpful0

My 75 year old mam and step dad went to sell their home through sarah mains after my had a serious fall and broke her femur. Her home had too many stairs and so she wasn’t able to return to her home. She has lived in the house for over 30 years and it was all she had. Sarah mains told my... Read Full Review

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By : Sarah Mains

11 Feb 2022

I am sorry that you have concerns regarding the sale of the home belonging to your mother and step father. Due to the length of lease remaining on the property auction was the best way to sell and...

We're a young couple ...

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5 Star Review
UserName

By : 'Jess'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : DH3

28 Jan 2022
People found this helpful0

We're a young couple moving in together for the first time. Right from the second I emailed Sarah mains interested in a property, Elliot has been there. We couldn't of gone through this process without him. Being first time renters we didn't really know what the process was or how... Read Full Review

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Avoid like the plague! Worst ...

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1 Star Review
UserName

By : 'Josh'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : NE8

19 Jan 2022
People found this helpful2

Shocking and disgusting treatment of tenants. Our landlord prefers to use cowboy contractors and Sarah Mains fully supports his rogue behaviour, because of this our bathroom sinks overflow was never plumbed in unbeknown to us so when this obviously caused issues after living in the property for... Read Full Review

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Poor ...

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2 Star Review
UserName

By : 'H'
Services : Letting( As a Owner )
Rent PCM : £475
Would you recommend ? : No
Postcode : NE8

21 Feb 2021
People found this helpful1

The valuation and process for the tenant moving in was good. But the ‘management’ thereafter was non existent. The answer to any problem, was that it would not be something they could help with, the staff were unhelpful and defensive. I would consider using SM for a property... Read Full Review

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My mum called the agency to ...

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1 Star Review

By : 'Deborah'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : NE9

21 Feb 2020
People found this helpful3

My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a rental property for... Read Full Review

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I can't thank the ...

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5 Star Review
UserName

UserName

By : 'Deborah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NE9

14 Jan 2020
People found this helpful0

I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase. I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after closing time, to take our details. ... Read Full Review

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Halfway through ending our ...

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2 Star Review

By : 'GThompson'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : NE8

2 Jan 2020
People found this helpful6

Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my refund. Very thankful to not have to deal ... Read Full Review

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I hired Sarah mains to sell ...

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5 Star Review

By : 'john'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NE23

16 Dec 2019
People found this helpful0

I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers I obtained to progress the sale. - Very impressed with the... Read Full Review

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Pro active ...

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5 Star Review
UserName

By : 'Mrs.Kumar'
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : NE38

1 May 2019
People found this helpful0

Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains. Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property. We... Read Full Review

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Sarah Mains - Low ...

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1 Star Review

By : 'Low'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : NE9

12 Mar 2019
People found this helpful5

Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property. Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was delayed by a week and we've yet to receive an... Read Full Review


Comments on Agent Fees

60% of rent Admin Fee is the highest Admin Fee of all the Low Fell estate agents, and it amounted to no use.

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Average ...

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2 Star Review
UserName

By : 'Amal'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : No
Postcode : NE9

18 Sept 2018
People found this helpful8

Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the phone then it would take days for them to... Read Full Review


Comments on Agent Fees

Too high for a poor service

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Didn't evwn turn ...

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1 Star Review

By : 'Nadine'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : NE8

30 Jul 2018
People found this helpful4

So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address and then didn't turn up. I rang them and they said... Read Full Review


Comments on Agent Fees

Didnt even get a chance to ask about fees

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Sara Mains estate agents are ...

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1 Star Review

By : 'SARA'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : NE84

30 Jul 2018
People found this helpful8

They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given them the wrong key to start with. They entered in to a argument that it was my fault. I ... Read Full Review


Comments on Agent Fees

Would not want to be involved with them.

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Save your money- don't ...

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1 Star Review
UserName

By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NE8

3 Jul 2018
People found this helpful8

Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can be done very quickly as long as you give in... Read Full Review


Comments on Agent Fees

Very bad.

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Letting ...

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1 Star Review

By : 'Jcarrick'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : NE9

9 May 2018
People found this helpful8

Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs to evict leaving ,y son £10000... Read Full Review

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Dawn is the most amazing ...

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5 Star Review
UserName

By : 'Alexandra'
Services : Mortgages
Would you recommend ? : Yes
Postcode : NE9

13 Mar 2018
People found this helpful0

Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property which needed major renovation. I could not... Read Full Review


Comments on Agent Fees

Worth every penny

Comments (1)
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By : Julie Knox

6 Apr 2018

Thank you very much for such an outstanding five star review for Dawn. She will be absolutely delighted that you are please with the service she provides. Please do not hesitate to contact us if we...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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