Sarah Mains Residential

This company saved me a lot of headaches by managing my property. Especially as overseas landlord, doubly so when unexpected problems arise, reliable and professional service is godsent, and this company delivers. Special thanks to Mr. Paul A., who has been ... Read Full Review

The team at Sarah Mains sold our property which we'd previously rented out. The pack of photos and information they put together was first rate and assisted in the sale greatly. Communication with the team was great and they were generally always available for questions and ... Read Full Review

Sarah Mains might be great if you are a landlord or selling your property but if you are a renter, avoid Sarah Mains. Told us that our landlord was lovely and attentive and then for the next five years we proceeded to live in a propertly full of rising damp (which their own property inspector also ... Read Full Review

We recently applied for a mortgage through Dawn at Sarah Mains. We were very happy with the service provided. We found Dawn very helpful and kept us up to date on any progress with our application. We would happily recommend this service. Low Fell ... Read Full Review

Really bad. We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then they were telling potential buyers that they ... Read Full Review

Struggle to give one star. I was supposed to be buying a property through auction at Low Fell branch. I won the auction and paid my deposit this was end of March. At this time I had sold my family home and was going through a separation. I was told that the property had a problem with the ... Read Full Review

My 75 year old mam and step dad went to sell their home through sarah mains after my had a serious fall and broke her femur. Her home had too many stairs and so she wasn’t able to return to her home. She has lived in the house for over 30 years and it was all she had. Sarah mains told my ... Read Full Review

We're a young couple moving in together for the first time. Right from the second I emailed Sarah mains interested in a property, Elliot has been there. We couldn't of gone through this process without him. Being first time renters we didn't really know what the process was or how ... Read Full Review

Shocking and disgusting treatment of tenants. Our landlord prefers to use cowboy contractors and Sarah Mains fully supports his rogue behaviour, because of this our bathroom sinks overflow was never plumbed in unbeknown to us so when this obviously caused issues after living in the property for ... Read Full Review

We have bought a house from Sarah Mains. Donna Bell has been helpful and kind throughout this process. Although our sale wasn't always straight forward, she was a helpful voice on the other end of the phone when we needed ... Read Full Review

I recently tried to purchase a house through sarah mains and had 3 attempts to view the property with a surveyor twice. Every time the roof was locked and the 3rd time the agent didn’t even turn up. No apology was ever made or admission of their errors. Now I’m ... Read Full Review

The valuation and process for the tenant moving in was good. But the ‘management’ thereafter was non existent. The answer to any problem, was that it would not be something they could help with, the staff were unhelpful and defensive. I would consider using SM for a property ... Read Full Review

My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a rental property for ... Read Full Review

I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase. I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after closing time, to take our details. ... Read Full Review

Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my refund. Very thankful to not have to deal ... Read Full Review

I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers I obtained to progress the sale. - Very impressed with the ... Read Full Review

Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains. Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property. We ... Read Full Review

Helen Lane came out to our home to give us advice on the valuation on our property.rnShe was really helpfull and understanding of our situation at this present time .rnrnWe found Helen to be friendly,polite and informative.rnTherefore we would have no hesitation in recommending andrnusing ... Read Full Review

Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property. Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was delayed by a week and we've yet to receive an ... Read Full Review

Have been trying since a Monday to get a viewing on a bungalow in NE5 Rang office Monday gentleman said he would ring me back then have requested twice via email requesting viewing still no correspondence from Sarah Main. How do clients ever sell their houses? Review made me give 1* would have ... Read Full Review