The team at Sarah Mains sold our property which we'd previously rented out. The pack of photos and information they put together was first rate and assisted in the sale greatly. Communication with the team was great and they were generally always available for questions and... Read Full Review

We recently applied for a mortgage through Dawn at Sarah Mains. We were very happy with the service provided. We found Dawn very helpful and kept us up to date on any progress with our application. We would happily recommend this service. Low Fell... Read Full Review

Really bad. We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then they were telling potential buyers that they... Read Full Review

Struggle to give one star. I was supposed to be buying a property through auction at Low Fell branch. I won the auction and paid my deposit this was end of March. At this time I had sold my family home and was going through a separation. I was told that the property had a problem with the... Read Full Review

My 75 year old mam and step dad went to sell their home through sarah mains after my had a serious fall and broke her femur. Her home had too many stairs and so she wasn’t able to return to her home. She has lived in the house for over 30 years and it was all she had. Sarah mains told my... Read Full Review

We're a young couple moving in together for the first time. Right from the second I emailed Sarah mains interested in a property, Elliot has been there. We couldn't of gone through this process without him. Being first time renters we didn't really know what the process was or how... Read Full Review

Shocking and disgusting treatment of tenants. Our landlord prefers to use cowboy contractors and Sarah Mains fully supports his rogue behaviour, because of this our bathroom sinks overflow was never plumbed in unbeknown to us so when this obviously caused issues after living in the property for... Read Full Review

The valuation and process for the tenant moving in was good. But the ‘management’ thereafter was non existent. The answer to any problem, was that it would not be something they could help with, the staff were unhelpful and defensive. I would consider using SM for a property... Read Full Review

My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a rental property for... Read Full Review

I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase. I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after closing time, to take our details. ... Read Full Review

Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my refund. Very thankful to not have to deal ... Read Full Review

I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers I obtained to progress the sale. - Very impressed with the... Read Full Review

Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains. Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property. We... Read Full Review

Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property. Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was delayed by a week and we've yet to receive an... Read Full Review

Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the phone then it would take days for them to... Read Full Review

So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address and then didn't turn up. I rang them and they said... Read Full Review

They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given them the wrong key to start with. They entered in to a argument that it was my fault. I ... Read Full Review

Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can be done very quickly as long as you give in... Read Full Review

Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs to evict leaving ,y son £10000... Read Full Review

Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property which needed major renovation. I could not... Read Full Review