73% sales valuation accuracy
71% sales fee satisfaction
60% lettings valuation accuracy
33% lettings fee satisfaction
Nov 16,2022
Nov 16,2022
4
people found
this helpful
this helpful
Really bad.
We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then they were telling potential buyers that they couldn’t view the house because apparently the owners didn’t want viewings! Only found this out because we thought it was fishy there was no interest, so a family member rang up saying they were interested and were literally told they couldn’t view the house!
We had a Saturday open day. The lady who begrudgingly did it for us after much persuasion did a really bad job of selling the house. The main offers we received were from the viewings that we did ourselves, much fewer of them too, which speaks volumes about their ability to sell a house. The lady left the front door unlocked with the house unoccupied at the end of the open day.
We were given a ‘goodwill gesture’ of £100 which didn’t cut it considering the above issues and the huge fee they are charging.
This agent refuses to do any viewings for clients in the evenings, or at weekends unless it is an ‘open day’.
Also we were hounded by the agents almost daily for unnecessary updates after an offer was agreed and it really felt that the agents were working for the buyer rather than for us. Pretty much impossible to get through to the person you want to speak to if you do need to contact them.
They are very expensive. Most of them are not very friendly at all and have a poor phone or email manner which I do feel would put off potential buyers.
We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then they were telling potential buyers that they couldn’t view the house because apparently the owners didn’t want viewings! Only found this out because we thought it was fishy there was no interest, so a family member rang up saying they were interested and were literally told they couldn’t view the house!
We had a Saturday open day. The lady who begrudgingly did it for us after much persuasion did a really bad job of selling the house. The main offers we received were from the viewings that we did ourselves, much fewer of them too, which speaks volumes about their ability to sell a house. The lady left the front door unlocked with the house unoccupied at the end of the open day.
We were given a ‘goodwill gesture’ of £100 which didn’t cut it considering the above issues and the huge fee they are charging.
This agent refuses to do any viewings for clients in the evenings, or at weekends unless it is an ‘open day’.
Also we were hounded by the agents almost daily for unnecessary updates after an offer was agreed and it really felt that the agents were working for the buyer rather than for us. Pretty much impossible to get through to the person you want to speak to if you do need to contact them.
They are very expensive. Most of them are not very friendly at all and have a poor phone or email manner which I do feel would put off potential buyers.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st Sep 2024
reviewed by 'Dan'
14th Feb 2023
reviewed by 'Pablo'
16th Nov 2022
reviewed by 'Sarah'
4th Nov 2022
reviewed by 'Joanne'
11th Feb 2022
reviewed by 'Pauline'
28th Jan 2022
reviewed by 'Jess Lumsden'
Opening Hours
Address
Sarah Mains Residential
4 Beaconsfield Road
Low Fell,Gateshead
Tyne and Wear
NE9 5EU
0191 487 8855
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73% | 71% | £85,000 | £350,500 |
| Lettings | 60% | 33% | £375 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 1 | 4 | 10 | 4 | 6 | 3 | 3 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 01,2024
Sep 01,2024
0
people found
this helpful
this helpful
The team at Sarah Mains sold our property which we'd previously rented out. The pack of photos and information they put together was first rate and assisted in the sale greatly. Communication with the team was great and they were generally always available for questions ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2023
Feb 14,2023
0
people found
this helpful
this helpful
We recently applied for a mortgage through Dawn at Sarah Mains. We were very happy with the service provided. We found Dawn very helpful and kept us up to date on any progress with our application.
We would happily recommend this service.
Low Fell Customer...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16,2022
Nov 16,2022
4
people found
this helpful
this helpful
Really bad.
We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2022
Nov 04,2022
1
people found
this helpful
this helpful
Struggle to give one star.
I was supposed to be buying a property through auction at Low Fell branch.
I won the auction and paid my deposit this was end of March. At this time I had sold my family home and was going through ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2022
Feb 11,2022
0
people found
this helpful
this helpful
My 75 year old mam and step dad went to sell their home through sarah mains after my had a serious fall and broke her femur. Her home had too many stairs and so she wasn’t able to return to her home. She has lived ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14, 2022
View all comments
(2)
It was most definitely the buyer who turned up at the house as we know him ….he owns the house across the street and my son rented it from him. Please do not insult our intelligence with anymore lies.
The auctioneer also placed pressure on me to persuade my mam to sell, claiming it was a ‘good price’. It absolutely is not.
I could go on all day with complaints about the service my mam has received but it’s too upsetting to us and my mam. I really think you should be ashamed of yourse ...
Jan 28,2022
Jan 28,2022
0
people found
this helpful
this helpful
We're a young couple moving in together for the first time. Right from the second I emailed Sarah mains interested in a property, Elliot has been there. We couldn't of gone through this process without him. Being first time renters we didn't really know what ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 19,2022
Jan 19,2022
2
people found
this helpful
this helpful
Shocking and disgusting treatment of tenants. Our landlord prefers to use cowboy contractors and Sarah Mains fully supports his rogue behaviour, because of this our bathroom sinks overflow was never plumbed in unbeknown to us so when this obviously caused issues after living in the ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2021
Feb 21,2021
1
people found
this helpful
this helpful
The valuation and process for the tenant moving in was good. But the ‘management’ thereafter was non existent. The answer to any problem, was that it would not be something they could help with, the staff were unhelpful and defensive.
I would consider using SM ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2020
Feb 21,2020
3
people found
this helpful
this helpful
My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2020
Jan 14,2020
0
people found
this helpful
this helpful
I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase.
I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02,2020
Jan 02,2020
6
people found
this helpful
this helpful
Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2019
Dec 16,2019
0
people found
this helpful
this helpful
I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers ...
read full review
read full review
Was this helpful?
Yes
Yes
May 01,2019
May 01,2019
0
people found
this helpful
this helpful
Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains.
Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property.
...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2019
Mar 12,2019
5
people found
this helpful
this helpful
Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property.
Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was ...
read full review
read full review
Comment on agent fees
60% of rent Admin Fee is the highest Admin Fee of all the Low Fell estate agents, and it amounted to no use.
Was this helpful?
Yes
Yes
Sep 18,2018
Sep 18,2018
8
people found
this helpful
this helpful
Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the phone ...
read full review
read full review
Comment on agent fees
Too high for a poor service
Was this helpful?
Yes
Yes
Jul 30,2018
Jul 30,2018
8
people found
this helpful
this helpful
They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given them ...
read full review
read full review
Comment on agent fees
Would not want to be involved with them.
Was this helpful?
Yes
Yes
Jul 30,2018
Jul 30,2018
4
people found
this helpful
this helpful
So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address and then ...
read full review
read full review
Comment on agent fees
Didnt even get a chance to ask about fees
Was this helpful?
Yes
Yes
Jul 03,2018
Jul 03,2018
8
people found
this helpful
this helpful
Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can be done ...
read full review
read full review
Comment on agent fees
Very bad.
Was this helpful?
Yes
Yes
May 09,2018
May 09,2018
8
people found
this helpful
this helpful
Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs to ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2018
Mar 13,2018
0
people found
this helpful
this helpful
Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property which ...
read full review
read full review
Comment on agent fees
Worth every penny
Was this helpful?
Yes
Yes
Apr 06, 2018
View all comments
(1)
Thank you very much for such an outstanding five star review for Dawn. She will be absolutely delighted that you are please with the service she provides. Please do not hesitate to contact us if we can be of further assistance in the future. Kind regards, Julie Knox ...
Dec 19,2017
Dec 19,2017
7
people found
this helpful
this helpful
Being in the renters market estate fees can be a mine field however I was shocked when told to put down £200 holding fee and pay 60% of £450 for Admin fees for a 2 bed house in Gateshead (which I don't get back) then pay a first month's ...
read full review
read full review
Comment on agent fees
Horrendous prices, avoid using this estate agent.....
Was this helpful?
Yes
Yes
Nov 18,2017
Nov 18,2017
0
people found
this helpful
this helpful
Absolutely recommend if buying a house!
I am a supply teacher who, through the nature of my work, have found it difficult to find a company who would give me a mortgage.
Couldnt fault the service which Dawn Whiffing provided... everything was sorted within 2 weeks, ...
read full review
read full review
Comment on agent fees
Fees were well worth the work that Dawn put in to secure the mortgage.
Was this helpful?
Yes
Yes
Nov 17,2017
Nov 17,2017
0
people found
this helpful
this helpful
100% happy with the service received. From the start our financial advisor Thelma Bell has been fantastic, keeping us informed on our purchase all of the way through and relieving all of the stress. Not to forgot Nicola McKinley who has also been a great help. ...
read full review
read full review
Comment on agent fees
Very reasonable, worth every penny.
Was this helpful?
Yes
Yes
Oct 09,2017
Oct 09,2017
0
people found
this helpful
this helpful
Fast friendly service. Efficient . Any questions I had were answered pretty much right away. Helpful staff even staff who were not dealing with me were very helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2017
Mar 02,2017
6
people found
this helpful
this helpful
never return calls , has lost a sale ,would not employ this firm , save your money , they will not sell your house,
ignorant to tell the truth...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2016
Oct 27,2016
7
people found
this helpful
this helpful
Dreadful They do not answer calls or return messaging. I am a buyer and I would be furious if I was selling through this brand as they simply do not follow up. I have been in to say i will be pulling out if I ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24,2015
Nov 24,2015
1
people found
this helpful
this helpful
I would like to thank all of the staff at Sarah Mains, Low Fell, for their help throughout the process of selling my mother's house at auction. My mother is 84 and was selling the family home which she had lived in for 60 years. The efficiency ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2015
Nov 23,2015
0
people found
this helpful
this helpful
From Richard coming out to value the property to selling Sarah mains were great . Spoke to Kelly and Lorraine a lot for veiwings and always getting back to me straight away and kept me fully informed .also buying a house dawn whiffing was fantastic on ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2015
Nov 19,2015
0
people found
this helpful
this helpful
From start to finish, the girls were fantastic! We rang to view a property after receiving a Rightmove match, we were quite particular about what we wanted so didn't hang around to contact about it. Lorraine got us a viewing that weekend and we rang ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2015
Nov 05,2015
0
people found
this helpful
this helpful
My Experience with Sarah Main Was Brilliant as a first time buyer it was a very quick and easy process. All Staff Member were really Helpful and Dawn Whiffing Was A Brilliant Advisor For my Mortage. Thank You...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
