Sarah Mains Residential
Gateshead, NE9
3.1/5, 39 reviews
54% recommended
73% sales valuation accuracy
71% sales fee satisfaction
60% lettings valuation accuracy
33% lettings fee satisfaction

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“My mum called the agency to view a property, ......”

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Feb 21,2020
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By: 'Deborah'
Feb 21,2020
3 people found
this helpful
My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a rental property for professionals but they will not be flexible for viewings for those who are unable to get to the property before 4:30pm due to their work commitments. They had the cheek to continuously mention about the affordability being over a certain amount, however, they will not do a viewing. They have advertised that they are open until 8pm on weekdays and open weekends, it is very frustrating that they would not be willing to a viewing for a family of three who are all professionals.
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Latest Reviews

View all Reviews 39
1st Sep 2024
reviewed by 'Dan'
“The team at Sarah Mains sold our property which we'd previously rented out. The pack of photos and information they ......”
14th Feb 2023
reviewed by 'Pablo'
“We recently applied for a mortgage through Dawn at Sarah Mains. We were very happy with the service provided. We ......”
16th Nov 2022
reviewed by 'Sarah'
“Really bad. We were told by the agent there was no interest in the house after the initial few days ......”
4th Nov 2022
reviewed by 'Joanne'
“Struggle to give one star.I was supposed to be buying a property through auction at Low Fell branch.I ......”
11th Feb 2022
reviewed by 'Pauline'
“My 75 year old mam and step dad went to sell their home through sarah mains after my had a serious ......”
28th Jan 2022
reviewed by 'Jess Lumsden'
“We're a young couple moving in together for the first time. Right from the second I emailed Sarah mains interested ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Sarah Mains Residential
4 Beaconsfield Road
Low Fell,Gateshead
Tyne and Wear
NE9 5EU
0191 487 8855

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 73% 71% £85,000 £350,500
Lettings 60% 33% £375 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 1 4 10 4 6 3 3 4
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Gateshead, NE9
Newcastle Upon Tyne, NE16
Newcastle Upon Tyne, NE2
Newcastle Upon Tyne, NE3

“The team at Sarah Mains sold our property whi......”

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Sep 01,2024
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By: 'Dan'
Sep 01,2024
0 people found
this helpful
The team at Sarah Mains sold our property which we'd previously rented out. The pack of photos and information they put together was first rate and assisted in the sale greatly. Communication with the team was great and they were generally always available for questions ...
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“We recently applied for a mortgage through Da......”

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Feb 14,2023
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Dawn
By: 'Pablo'
Feb 14,2023
0 people found
this helpful
We recently applied for a mortgage through Dawn at Sarah Mains. We were very happy with the service provided. We found Dawn very helpful and kept us up to date on any progress with our application. We would happily recommend this service. Low Fell Customer...
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“Really bad. We were told by the agent there ......”

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Nov 16,2022
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By: 'Sarah'
Nov 16,2022
4 people found
this helpful
Really bad. We were told by the agent there was no interest in the house after the initial few days of the listing. Turns out they had a list of people interested that they hadn’t bothered to organise appointments for or ring back. Then ...
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“Auction buyers beware Struggle to give one star.I was supposed to ......”

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Nov 04,2022
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Sarah
By: 'Joanne'
Nov 04,2022
1 people found
this helpful
Struggle to give one star. I was supposed to be buying a property through auction at Low Fell branch. I won the auction and paid my deposit this was end of March. At this time I had sold my family home and was going through ...
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“My 75 year old mam and step dad went to sell ......”

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Feb 11,2022
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By: 'Pauline'
Feb 11,2022
0 people found
this helpful
My 75 year old mam and step dad went to sell their home through sarah mains after my had a serious fall and broke her femur. Her home had too many stairs and so she wasn’t able to return to her home. She has lived ...
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By: Pauline Wilson
Feb 14, 2022
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It was most definitely the buyer who turned up at the house as we know him ….he owns the house across the street and my son rented it from him. Please do not insult our intelligence with anymore lies. The auctioneer also placed pressure on me to persuade my mam to sell, claiming it was a ‘good price’. It absolutely is not. I could go on all day with complaints about the service my mam has received but it’s too upsetting to us and my mam. I really think you should be ashamed of yourse ...

“We're a young couple moving in together for t......”

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Jan 28,2022
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Elliot
By: 'Jess Lumsden'
Jan 28,2022
0 people found
this helpful
We're a young couple moving in together for the first time. Right from the second I emailed Sarah mains interested in a property, Elliot has been there. We couldn't of gone through this process without him. Being first time renters we didn't really know what ...
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“Avoid like the plague! Worst landlord experience in my life!...”

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Jan 19,2022
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Heidi
By: 'Josh'
Jan 19,2022
2 people found
this helpful
Shocking and disgusting treatment of tenants. Our landlord prefers to use cowboy contractors and Sarah Mains fully supports his rogue behaviour, because of this our bathroom sinks overflow was never plumbed in unbeknown to us so when this obviously caused issues after living in the ...
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“Poor service...”

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Feb 21,2021
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Heidi
By: 'H Riley'
Feb 21,2021
1 people found
this helpful
The valuation and process for the tenant moving in was good. But the ‘management’ thereafter was non existent. The answer to any problem, was that it would not be something they could help with, the staff were unhelpful and defensive. I would consider using SM ...
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“My mum called the agency to view a property, ......”

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Feb 21,2020
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By: 'Deborah'
Feb 21,2020
3 people found
this helpful
My mum called the agency to view a property, they advised that they can only do viewings between 9:30am-4:30pm Monday-Friday. This is not accommodating to the working people, the property is in Low Fell and they have advertised it as £800.00, this is clearly a ...
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“I can't thank the property team at Sarah Main......”

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Jan 14,2020
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Kelly
By: 'Deborah'
Jan 14,2020
0 people found
this helpful
I can't thank the property team at Sarah Mains enough for their help, support and professionalism in selling our house and helping us with our onward purchase. I was very impressed from the start when Amie (one of the valuers) re-opened the office, just after ...
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“Halfway through ending our tenancy, our property management was handed ......”

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Jan 02,2020
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By: 'GThompson'
Jan 02,2020
6 people found
this helpful
Halfway through ending our tenancy, our property management was handed over to a new contact in the company. This contact was rude, spoke to me over the phone in a patronising tone when asking end of tenancy questions, and gave me wrong information about my ...
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“I hired Sarah mains to sell my home in Septem......”

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Dec 16,2019
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By: 'john'
Dec 16,2019
0 people found
this helpful
I hired Sarah mains to sell my home in September, I must say they were very effective indeed! - The house on the market for less than 1 week, where in which time I had some 15 viewings and selected from the half a dozen reasonable offers ...
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“Pro active staff...”

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May 01,2019
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Emma
By: 'Mrs.Kumar'
May 01,2019
0 people found
this helpful
Emma Mitchell who came to value our house was really lovely & gave us helpful input & we were confident of finding a tenant quickly with Sarah Mains. Lisa, Jess & the other staff whom we interacted with were also helpful with their frequent updates on the property. ...
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“Sarah Mains - Low Fell...”

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Mar 12,2019
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By: 'Low'
Mar 12,2019
5 people found
this helpful
Paid an administration fee of 60% rent to move into a flat, only to be told on day of moving that the previous tenant was still in the property. Sarah Mains staff forgot to check when the previous tenant was moving so consequently, our move was ...
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Comment on agent fees
60% of rent Admin Fee is the highest Admin Fee of all the Low Fell estate agents, and it amounted to no use.
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“Average...”

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Sep 18,2018
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Kelly
By: 'Amal'
Sep 18,2018
8 people found
this helpful
Sarah Mainns are expensive,they do a very good presentation,I signed up with them to sell and buy through them.Kelly was very good with great communication,But once my property was sold that's when their service collapsed.They would not answer the phone ...
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Comment on agent fees
Too high for a poor service
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“Sara Mains estate agents are dishunest...”

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Jul 30,2018
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By: 'SARA'
Jul 30,2018
8 people found
this helpful
They took my key to let my house. They lost the key. Then they told me that they had found it. Then they went to show my house to an applicant. They couldn't open the door. They called me to say I had given them ...
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Comment on agent fees
Would not want to be involved with them.
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“Didn't evwn turn up...”

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Jul 30,2018
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By: 'Nadine'
Jul 30,2018
4 people found
this helpful
So wanted to view a property to rent in gateshead emailed twice but nothing i rang them said they'd said they'd ring never did. So rang them again finally got to arrange a viewing today monday morning. They gave me the wrong address and then ...
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Comment on agent fees
Didnt even get a chance to ask about fees
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“Save your money- don't go with Sarah main...”

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Jul 03,2018
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Dawn
By: 'A'
Jul 03,2018
8 people found
this helpful
Absolutely disappointed with Sarah mains. They definitely doesn't stand on your site - doesn't mind if you lose extra few thousands pounds so that they can get the deal and their commission. (They find you a lousy buyer which said the deal can be done ...
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Comment on agent fees
Very bad.
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“Letting agents...”

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May 09,2018
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By: 'Jcarrick'
May 09,2018
8 people found
this helpful
Experience from several year ago when Sarah mains were managing agents for my sons property whilst he was working in the Middle East. Vetting eventually showed tenant had CCJs and didn't pay rent for seven months eventually we had to get solicitor and bailiffs to ...
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“Dawn is the most amazing mortgage advisor, her knowledge of ......”

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Mar 13,2018
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Dawn
By: 'Alexandra'
Mar 13,2018
0 people found
this helpful
Dawn is the most amazing mortgage advisor, her knowledge of the market products is exceptional. That's not the best part, I have never came across an advisor who works so hard for her clients. Dawn supported us through a tricky mortgage on a property which ...
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Comment on agent fees
Worth every penny
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By: Julie Knox
Apr 06, 2018
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Thank you very much for such an outstanding five star review for Dawn. She will be absolutely delighted that you are please with the service she provides. Please do not hesitate to contact us if we can be of further assistance in the future. Kind regards, Julie Knox ...

“Being in the renters market estate fees can be a ......”

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Dec 19,2017
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By: 'Jim'
Dec 19,2017
7 people found
this helpful
Being in the renters market estate fees can be a mine field however I was shocked when told to put down £200 holding fee and pay 60% of £450 for Admin fees for a 2 bed house in Gateshead (which I don't get back) then pay a first month's ...
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Comment on agent fees
Horrendous prices, avoid using this estate agent.....
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“Absolutely recommend if buying a house!I am a supply ......”

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Nov 18,2017
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Dawn
By: 'Pete'
Nov 18,2017
0 people found
this helpful
Absolutely recommend if buying a house! I am a supply teacher who, through the nature of my work, have found it difficult to find a company who would give me a mortgage. Couldnt fault the service which Dawn Whiffing provided... everything was sorted within 2 weeks, ...
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Comment on agent fees
Fees were well worth the work that Dawn put in to secure the mortgage.
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“100% happy with the service received. From the start our financial ......”

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Nov 17,2017
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By: 'Kevin'
Nov 17,2017
0 people found
this helpful
100% happy with the service received. From the start our financial advisor Thelma Bell has been fantastic, keeping us informed on our purchase all of the way through and relieving all of the stress. Not to forgot Nicola McKinley who has also been a great help. ...
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Comment on agent fees
Very reasonable, worth every penny.
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“Fast friendly service. Efficient . Any questions I had were answered ......”

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Oct 09,2017
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By: 'Paul'
Oct 09,2017
0 people found
this helpful
Fast friendly service. Efficient . Any questions I had were answered pretty much right away. Helpful staff even staff who were not dealing with me were very helpful...
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“never return calls , has lost a sale ,would not employ ......”

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Mar 02,2017
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By: 'frank'
Mar 02,2017
6 people found
this helpful
never return calls , has lost a sale ,would not employ this firm , save your money , they will not sell your house, ignorant to tell the truth...
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“Dreadful They do not answer calls or return messaging. I ......”

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Oct 27,2016
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By: 'Cheryl'
Oct 27,2016
7 people found
this helpful
Dreadful They do not answer calls or return messaging. I am a buyer and I would be furious if I was selling through this brand as they simply do not follow up. I have been in to say i will be pulling out if I ...
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“I would like to thank all of the staff at ......”

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Nov 24,2015
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Dawn
By: 'Kathleen'
Nov 24,2015
1 people found
this helpful
I would like to thank all of the staff at Sarah Mains, Low Fell, for their help throughout the process of selling my mother's house at auction. My mother is 84 and was selling the family home which she had lived in for 60 years. The efficiency ...
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“From Richard coming out to value the property to selling ......”

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Nov 23,2015
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Kelly
By: 'Jessica'
Nov 23,2015
0 people found
this helpful
From Richard coming out to value the property to selling Sarah mains were great . Spoke to Kelly and Lorraine a lot for veiwings and always getting back to me straight away and kept me fully informed .also buying a house dawn whiffing was fantastic on ...
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“From start to finish, the girls were fantastic! We rang ......”

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Nov 19,2015
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Sharon
By: 'Katie'
Nov 19,2015
0 people found
this helpful
From start to finish, the girls were fantastic! We rang to view a property after receiving a Rightmove match, we were quite particular about what we wanted so didn't hang around to contact about it. Lorraine got us a viewing that weekend and we rang ...
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“My Experience with Sarah Main Was Brilliant as a first ......”

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Nov 05,2015
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Sarah
By: 'ordch5533e'
Nov 05,2015
0 people found
this helpful
My Experience with Sarah Main Was Brilliant as a first time buyer it was a very quick and easy process. All Staff Member were really Helpful and Dawn Whiffing Was A Brilliant Advisor For my Mortage. Thank You...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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