Lilac Lettings
Wigan, WN4
5/5, 25 reviews
100% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
86% lettings fee satisfaction

“We found the staff very friendly and informative. They were ......”

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Jul 16,2014
Minithumbup
By: 'Rob & sue'
Jul 16,2014
2 people found
this helpful
We found the staff very friendly and informative. They were very thorough when going over the property. Contactable at all times answering any questions.also the application process was fast and efficient. They were very pleasant to deal with, making our move stress free. Would highly recommend as they are professional and down to earth, reliable company. Thank you
Comment on agent fees
After searching for several months, other agents fees were what put us off other properties. Lilac lettings fees are fair and more affordable for tenants.
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Opening Hours
Address

Lilac Lettings
Bronte House, Redgate Road, Ashton in Makerfield
Ashton in Makerfield,Wigan
Lancashire
WN4 8DT
0843 289 5747/ 01942 729333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £170,000 £170,000
Lettings 0% 86% £450 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 14 0 1 0 1 0 0 0
Areas covered
  • St Helens
  • Warrington
  • Wigan
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Superb in every way...”

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Jul 09,2019
Minithumbup
By: 'James'
Jul 09,2019
0 people found
this helpful
I recently rented a property via Lilac Lettings and the service from start to finish was outstanding. Debra and the team went above and beyond to ensure that I was able to move into the property quickly and efficiently, and despite me being a somewhat ...
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“Brilliant service. Efficient staff. Would rec......”

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Jul 03,2019
Minithumbup
By: 'Hugh Jars'
Jul 03,2019
1 people found
this helpful
Brilliant service. Efficient staff. Would recommend to anyone. Not one problem. Tried other agents, disasters!!! Sign up day went without a hitch!...
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“Great service!...”

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Oct 22,2018
Minithumbup
By: 'Jungs'
Oct 22,2018
1 people found
this helpful
From the moment we contacted Lilac Properties to purchasing our new home, we have had a great experience with them. Staff are friendly and helpful, they made our journey as smooth as it could possibly be. Many thanks to the lovely Debbie A in particular ...
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“We cannot express our gratitude and appreciation enough for Debi ......”

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Sep 26,2014
Minithumbup
By: 'Dean & Nathan'
Sep 26,2014
3 people found
this helpful
We cannot express our gratitude and appreciation enough for Debi and the team at Lilac Lettings. From their rapid response to our initial enquiry (accommodating a viewing on the same day), to the handing over of keys a mere few days later. The team (including ...
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“We had a property on rental which we later sold, ......”

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Sep 10,2014
Minithumbup
By: 'Neil Robinson and Dawn Redshaw'
Sep 10,2014
3 people found
this helpful
We had a property on rental which we later sold, using Lilac Lettings for both. From the very start all we can say is that Lilac Lettings have been nothing less than excellent. The friendly approach when we met the two Debbies in Costco convinced ...
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“We found the staff very friendly and informative. They were ......”

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Jul 16,2014
Minithumbup
By: 'Rob & sue'
Jul 16,2014
2 people found
this helpful
We found the staff very friendly and informative. They were very thorough when going over the property. Contactable at all times answering any questions.also the application process was fast and efficient. They were very pleasant to deal with, making our move stress free. Would ...
read full review
Comment on agent fees
After searching for several months, other agents fees were what put us off other properties. Lilac lettings fees are fair and more affordable for tenants.
Was this helpful? Yes

“Myself and my husband have been tenants with lilac Lettings ......”

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Jun 08,2014
Minithumbup
By: 'Mr and Mrs Glasper'
Jun 08,2014
2 people found
this helpful
Myself and my husband have been tenants with lilac Lettings for just over a year. We are extremely happy with the service lilac Lettings team provide. From the first day we met the 2 debs they have been so helpful and nothing is to small or ...
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“As a new Landlord with no experience I have been ......”

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Jun 06,2014
Minithumbup
By: 'Steve'
Jun 06,2014
1 people found
this helpful
As a new Landlord with no experience I have been impressed with the friendly but professional advice and guidance that Lilac Lettings have given me. They completed all the refurbishment work to the property quickly and efficiently at a reasonable price, while keeping me informed ...
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By: Zoltan Greguss
Mar 08, 2019
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I used to be a tenant with Lilac Lettings for five years, until external circumstances forced me to leave. I can only say good things about the whole team. Professional, caring, helpful, friendly and very much reliable. By far the BEST agency I have ever come across. I am truly grateful that I met them, as they were always there and prompt if I needed help with anything. I really hope that one day I will meet them again as a tenant, or with a little luck as a buyer. If anyone is looking ...

“Very smart and pleasant staff. Excellent communication between myself and ......”

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May 30,2014
Minithumbup
By: 'Aldona needham'
May 30,2014
1 people found
this helpful
Very smart and pleasant staff. Excellent communication between myself and tenants via the agency. Very professional service. Offer lots of professional guidance as I was a first time landlady. Competitive rates too. Overall, super agents and I will continue to trust and use them....
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“The staff are incredibly helpful and ensure that any problems ......”

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May 24,2014
Minithumbup
By: 'Donna'
May 24,2014
1 people found
this helpful
The staff are incredibly helpful and ensure that any problems that arise as a normal part of a tenacy are addressed quickly and efficiently. Lilac Lettings treat you as an individual and do their best to ensure that you are happy. It is a pleasure ...
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“Very professional and enthusiastic agency with an excellent approach to ......”

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May 21,2014
Minithumbup
By: 'WJB'
May 21,2014
1 people found
this helpful
Very professional and enthusiastic agency with an excellent approach to customer and client relationships. Have shown themselves to be both capable and commited when dealing with difficult circumstances on my behalf. I am very pleased with their service. Recommended....
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“This is the best letting agent I have ever dealt ......”

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Mar 31,2014
Minithumbup
By: 'Stacy Fairhurst'
Mar 31,2014
1 people found
this helpful
This is the best letting agent I have ever dealt with. Debbie was lovely and very efficient. Nothing was ever to much trouble and I was kept informed with everything along the way. I would defo recommend anyone to use lilac lettings, wouldn't have wished ...
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“I have been a landlord in the Wigan area for ......”

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Mar 27,2014
Minithumbup
By: 'Mr Solomon'
Mar 27,2014
1 people found
this helpful
I have been a landlord in the Wigan area for six years and used as many letting agents. Lilac are by far the best, in terms of delivering a detailed, timely and personal service. The rates are very competitive and the staff are extremely helpful. ...
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“Debbi was great, helped me with everything. I had moved ......”

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Mar 25,2014
Minithumbup
By: 'JamieJL'
Mar 25,2014
1 people found
this helpful
Debbi was great, helped me with everything. I had moved from Newcastle to Warrington and it was my first time moving out as I lived with parents, she helped me through everything and even helped when I asked to leave the property early. Completely honest ...
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“Absolutely first class ,I found Lilac letting very professional in ......”

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Feb 07,2014
Minithumbup
By: 'john littler'
Feb 07,2014
1 people found
this helpful
Absolutely first class ,I found Lilac letting very professional in every aspect,they deal with all the problems and have a team who cover all the maintenance needed and do first class work ,...
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“I was recommended to use Lilac Lettings by another landlord ......”

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Oct 24,2013
Minithumbup
By: 'Jill Hickman'
Oct 24,2013
1 people found
this helpful
I was recommended to use Lilac Lettings by another landlord in the same block and I am so glad \i made the call to the two Debbies! I have used several letting agences in the past and Lilac Lettings ffar surpasses them on client contact, ...
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“We have found both Debbie's at Liliac Lettings fantastic. From ......”

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Oct 10,2013
Minithumbup
By: 'Cath and Dan'
Oct 10,2013
1 people found
this helpful
We have found both Debbie's at Liliac Lettings fantastic. From first viewing the property to becoming tenants they have always been extremely helpful, honest, friendly and professional. Nothing is too much trouble for them, when odd handy jobs reported - these have always been dealt ...
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“Cannot believe the service we acquired from Lilcac lettings. We ......”

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Oct 03,2013
Minithumbup
By: 'sian garner'
Oct 03,2013
1 people found
this helpful
Cannot believe the service we acquired from Lilcac lettings. We had many specific requirements ranging from needing room for two king size beds,to a rabbit hutch to a big kitchen. Within minutes of contacting lilac we had a list of prospective properties and viewings ...
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By: Debi
Oct 04, 2013
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Team Lilac understand that moving home is a life changing event for most people. We aim to make this transition run as smoothly as possible with help & advice at every step of the journey. After all a new home or indeed new start should be a happy time and we like nothing more than to know our Tenants are happy. Team Lilac must balance the needs of Tenants & Landlords alike but unlike many agents we look at every issue raised not from a profit point of view. We like to think we are fair, perso ...

“All the staff at Lilac are positive, friendly and professional. ......”

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Sep 17,2013
Minithumbup
By: 'Mr A Brindle'
Sep 17,2013
1 people found
this helpful
All the staff at Lilac are positive, friendly and professional. From the first evaluation of my property in Hindley they were great in finding a good tenant really quickly too. In the past other agency's I've dealt with seem to forget about you and you ...
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“Lilac Lettings are both incredibly professional and extremely approachable. My ......”

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Sep 13,2013
Minithumbup
By: 'Melissa Mc Cauley'
Sep 13,2013
1 people found
this helpful
Lilac Lettings are both incredibly professional and extremely approachable. My husband and I have been impressed with every stage of the letting process. When I first emailed about setting up a viewing of a property, they phoned me in less than two hours and we ...
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“Lilac lettings are a very professional and helpful company no ......”

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Sep 09,2013
Minithumbup
By: 'Samantha Latham'
Sep 09,2013
1 people found
this helpful
Lilac lettings are a very professional and helpful company no job to small always available to answer any queries! If there's an issue there right on it and resolved withinin a short time scale. Deb is such a breath of fresh air makes you feel ...
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“Lilac lettings are professional, helpful and very friendly. They made ......”

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Sep 04,2013
Minithumbup
By: 'Katrina Nickson'
Sep 04,2013
1 people found
this helpful
Lilac lettings are professional, helpful and very friendly. They made everything easy. I have dealt with a couple of letting agents in the past and lilac lettings are by far the best and i would recommend them too anyone!!!...
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“I have found Lilac Lettings to be a very professional ......”

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Aug 29,2013
Minithumbup
By: 'B Dunne'
Aug 29,2013
1 people found
this helpful
I have found Lilac Lettings to be a very professional company. They can be contacted at any time and they will always return my calls. My properties have always had a quick turnaround of tenants and they have all been dealt with to a very ...
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“We were welcomed by both Debbie's and were treated with ......”

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Aug 28,2013
Minithumbup
By: 'Bob Mawbey'
Aug 28,2013
1 people found
this helpful
We were welcomed by both Debbie's and were treated with a warm and friendly greeting throughout the letting process, and since we moved into the property we have been able to get things sorted quickly and without any problems, we would recommend this company to ...
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“Extremely helpful. They made the whole process seem easy from ......”

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Aug 28,2013
Minithumbup
By: 'Mark F'
Aug 28,2013
1 people found
this helpful
Extremely helpful. They made the whole process seem easy from beginning to end and were professional but very friendly. They changed my mind about letting agents and I would definitely recommend Lilac Lettings to anyone....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our commitment to handling complaints

We know that sometimes things can go wrong so here at Lilac Lettings we really value your feedback. Letting us know when you are not happy with our properties or service, provides us with the opportunity to put the situation right as quickly and efficiently as possible and it also helps us to improve our service for all our customers.
Our Promise is to:
• Treat your complaint fairly and promptly
• Try to resolve complaints straight away, when you first contact us
• Respond to you by phone if possible, and in writing once our investigations are complete if we have not been able to resolve your query when you first contact us
• Keep you informed of our progress
What Happens Next:
We will handle your complaint as quickly and thoroughly as possible. If we cannot resolve your complaint immediately, we promise to send you a written acknowledgement within three working days and will keep you informed of our progress until your complaint has been resolved. Should you have any further concerns or information relating to your complaint, please use the contact details provided on our website to contact our Customer Relations team directly, either by phone or letter, so that we can fully address your complaint.
Following the conclusion of our investigation, a written statement expressing our final view, and including any offer made, will be sent to you.
Not satisfied with our response?
We are committed to ensuring all complaints are fully and fairly addressed. Should you remain dissatisfied after you have been provided with our final response, or if fifteen working days have passed since you first raised the matter with us, you may have the option to refer the matter to The Property Ombudsman (TPO). Please note any such referral by you to The Property Ombudsman must be made within 6 months of you receiving our final view.
The Property Ombudsman Service
The role of The Property Ombudsman Service is to help settle individual disputes between consumers and businesses (who are their members) providing these services in the UK. If you contact the TPO before you receive your final response from us, or before the 15 working days have passed since you initially raised your concerns with us, the TPO will refer you back to Lilac Lettings to resolve your complaint.
Last updated at 3:08 PM 12/03/2014 by Debra Higgins

Awards won by Lilac Lettings, Wigan WN4 8DT


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