• claim your profile
    Charlotte Moore
  • claim your profile
    Sean
  • claim your profile
    Charlotte Street
  • claim your profile
    Angharad Trueman
  • claim your profile
    Claire Brosnan
  • claim your profile
    Ann Lacey
  • claim your profile
    Dominic Ruzyllo
  • claim your profile
    Georgia
  • claim your profile
    Jonathan Davis
  • claim your profile
    Claire Brosnan
  • claim your profile
    Eddy Tate
  • claim your profile
    Chris Myers
  • claim your profile
    Christopher Allen
  • claim your profile
    nick pashby
  • claim your profile
    Howard Wills
  • claim your profile
    Jason Paris
  • claim your profile
    Kyran Fielder
  • claim your profile
    Damien Miles
  • claim your profile
    Mike Taylor
  • claim your profile
    Ellen Murtagh
  • upload your photo
    Peter Bushell
  • claim your profile
    Steph Brown
  • claim your profile
    Julia Quarmby
  • claim your profile
    Peter Bushcell
  • claim your profile
    Wendy
Member of Sequence, a national network of over 310 offices around the country.
 
Website not available

Properties for sale
Properties for rent
Sep 29,2016
Minithumbdown
By:
Sep 29,2016
0 people found
this helpful
From start to finish we had a poor service. Such a shame as the sales pitch at the beginning we were given was second to none! That is where it ended though. From no shows on viewings (with no explanation until chased) lights being left on and door unlocked when leaving a viewing, not being kept informed when they eventually sold our house, rude and unprofessional staff. I even got told that our solicitor was giving us false hope for exchange that day and told that exchange would not happen as ...
read full review
What agent could do to change your mind?
Bad - the amount they charge for the service they provide - shocking!!
Comment on agent fees
Bad - the amount they charge for the service they provide - shocking!!
Was this helpful? Yes
Sep 26,2016
Minithumbdown
By:
Sep 26,2016
0 people found
this helpful
If I could give no stars I would. Awful, incompetent staff. I rented with them for 1 year and will never rent with them again, have them manage a property of mine or sell a property through them or any part of Sequence Homes. We had issues that were reported, never followed up on and never fixed through out the tenancy, the periodic inspections were not conducted and when I asked to view the report they were sending to my landlord it included confirmation that the fire alarms had been seen to...
read full review
Comment on agent fees
Bad, everything about our experience with this agent has been bad.
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
0 people found
this helpful
Terrible service, many basic errors with property details, tried to push sale through way below sale price. Did not explain fees in an honest way and cost more than expected. When I complained they closed ranks and put responsibility on me. If you must use these people check you know what you are getting into very carefully, they are incompetent and do not admit their mistakes....
read full review
What agent could do to change your mind?
Bad, cost more than anticipated because they were not transparent.
Comment on agent fees
Bad, cost more than anticipated because they were not transparent.
Was this helpful? Yes
Sep 08,2016
Minithumbdown
By:
Sep 08,2016
1 people found
this helpful
*found us a lovely tenant. BUT the service behind the scenes is appalling. We had so many issues with Sequence' paperwork; Tenancy Agreements; Inventory (still not seen the final one after 6 weeks, neither has tenant); and we are still trying to sort out the problems where they interefered with our utilites providers against our instructions (they seem to have a quite corrupt relationship with Spark Energy). When you try to sort out problems they just keep asking you if you "... want to ma...
read full review
Comment on agent fees
Fair...... if service was good...... which it wasn't.
Was this helpful? Yes
Aug 27,2016
Minithumbdown
By:
Aug 27,2016
1 people found
this helpful
Poor! They persuaded me to cancel my previous contract I'd signed up for with another chain estate agent with all sorts of promises but never delivered. The ad on Rightmove was poor, both the write up and photo's, and the valuation was over the top raising my expectations. I had to rewrite the description my self and request new photos be taken. After 3 months we finally settled on a reasonable offer but the buyer pulled out after 5 weeks which seemed a bit fishy. I ended up going to an indepen...
read full review
What agent could do to change your mind?
Bad. Agreed a set fee which ended up being over 1% of the offer they persuaded me to accept.
Comment on agent fees
Bad. Agreed a set fee which ended up being over 1% of the offer they persuaded me to accept.
Was this helpful? Yes
Aug 18,2016
Minithumbdown
By:
Aug 18,2016
1 people found
this helpful
I went to this estate agents expecting people that let and sell houses to actually want to happily let and sell them- I was extremely disgusted with the service here and would not recommend. As soon as I walked through the door, no one so much as lifted their head, let alone greeted me! When I made the first hello I was met with a half arsed 'couldn't be more bothered' Can I help you? As if I had wandered into the wrong cave! I don't usually complain or review things, but the attitude and grot...
read full review
Was this helpful? Yes
Aug 11,2016
Minithumbdown
By:
Aug 11,2016
0 people found
this helpful
If I could give this review a 0 then I would, they don't deserve even a 1. Unfortunately we bought a house through Fox and Sons Gosport and have never experienced such a terrible service ever. They lied about the situation of the property from day one, they lied and held back information through the whole process of the chain. They are incompetent and economic with the truth. They don't return emails or phone calls, and almost seem suprised that someone is asking them to do their job. They ...
read full review
Was this helpful? Yes
Aug 09,2016
Minithumbdown
By:
Aug 09,2016
0 people found
this helpful
Very poor service overall. Found a buyer quickly but then did nothing to progress the sale until the buyer started to re-negotiate the price at exchange of contracts. At that point, the agent (commissioned by me to sell the property) seemed to be working for the buyer, attempting to get me to drop the price with repeated phone calls over a period of several days that were at times disrespectful and became disruptive to work and day-to-day activities. Not only a failed sale but by far the worst e...
read full review
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Jayne has been been extremely efficient in dealing with a problem concerning a party wall. She has kept all parties informed and organised to sort the problem out. Not an easy task at all considering how many interested parties there were. However we have reached a satisfactory conclusion thanks in no small part to her organising the task. I would recommend her wholeheartedly and also thank her....
read full review
Comment on agent fees
Fees are fine pretty reasonable.
Was this helpful? Yes
Aug 05,2016
Minithumbdown
By:
Aug 05,2016
0 people found
this helpful
Been on the market with them for five months, followed their written advice re pricing. Only 3 viewings. Poor response to emails asking for updated advice. Very reluctant to put any thing in writing. Cost quite a bit upfront for photos etc Only 3 viewings over 5 months. Only interested until I signed the contract. Was totally unable to back up promises made. I was expected as part of the contract to use their legal people for the sale. But when contacted by them the spoken English was not...
read full review
Comment on agent fees
Very expensive rate, but no sale no fee.
Was this helpful? Yes
Jul 23,2016
Minithumbup
By:
Jul 23,2016
0 people found
this helpful
A kind honest feedback well due towards the helpful and professional team of Sequence , especially for Olivia Turner Lawlor.... And Jenna Miles from Fox & sons have made my life as a longstanding landlord easy. Promt and experienced and eager to make any difficulties situations satisfiing for both parties client and landlord Well recommended, With sincerity, Ivo Belajic...
read full review
Comment on agent fees
They've been Super!! Forget the rest go with the best!!!
Was this helpful? Yes
Jul 22,2016
Minithumbdown
By:
Jul 22,2016
0 people found
this helpful
Utterly shambolic service provided. Applications are painful at the best of times, but the service provided by all members of staff concerned was dismal. Toby did not forward information requested by the lender, to the lender. Toby did not reply to messages. Toby (i understand was fired (should have been)). Gareth Pontin took over the case. Gareth palmed this onto Sian Kennett, who NEVER returned my calls and dodged them when i pursued. All call operators stalled putting me through to the co...
read full review
Was this helpful? Yes
Jul 20,2016
Minithumbup
By:
Jul 20,2016
1 people found
this helpful
The management of our property was absolutely dire until 2010/11 when Angharad took over the management. She is extremely efficient with an excellent understanding of all issues, responds to them immediately and always finds the best solutions for both the tenants and ourselves. The outcomes are always fair to all. She is a brilliant communicator and we have not had any further concerns since she managed our property. It is no surprise that she has had promotions but still kept us in her port...
read full review
Comment on agent fees
The fees are fair.
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
1 people found
this helpful
Charlotte Street has provided an excellent service in the letting of my flat. She is extremely professional, offering quick and effective remedies to any and all problems, and extremely warm, friendly, and helpful. I have complete trust in her and her property management skills, which, as a non-resident landlord, is extremely reassuring....
read full review
Comment on agent fees
reasonable
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
2 people found
this helpful
Sequence has been a god send for my maintenance issues. Not everything gets sorted straight away but that's part and parcel with renting. Claire was a massive bell and a credit for the company. In terms of fox and sons, initially they were great however they didn't make it clear about inclusive water and heating not actually being included all year round... Estate agents are rebound for keeping things hidden!! They did me a deal with tenancy fees etc but still managed to get almost รƒยฏร‚ยฟร‚ย...
read full review
Comment on agent fees
Competatove
Was this helpful? Yes
Jul 11,2016
Minithumbdown
By:
Jul 11,2016
0 people found
this helpful
Absolute disgrace! They are signing the agreement on the day when you move in, until then they may and they often do CHANGE EVERYTHING THEY LIKE, like (in my case) date of when I actually moved in. They charge รƒยฏร‚ยฟร‚ยฝ450 fees (for a single tenant without guarantor) up front for doing absolutely NOTHING AT ALL, and then put you on mines like making a deal with rubbish energy supplier on your behalf and giving your personal details to some crappy broadband supplier as well, what you can opt-o...
read full review
What agent could do to change your mind?
It is an absolute rip-off to charge รƒโ€šร‚ยฃ450 (for a single tenant without guarantor), and then again รƒโ€šร‚ยฃ114 every time you want to extend the agreement.
Comment on agent fees
It is an absolute rip-off to charge รƒโ€šร‚ยฃ450 (for a single tenant without guarantor), and then again รƒโ€šร‚ยฃ114 every time you want to extend the agreement.
Was this helpful? Yes
Jul 09,2016
Minithumbup
By:
Jul 09,2016
0 people found
this helpful
Have been renting with fox and sons for nearly two years, now in our second property we have someone we are able to contact on a regular basis. Charlotte is friendly and is quick to respond to any of our problems, she find solutions quickly to any issues we have had. She not only solves our issues but always checks up to see how things are doing to make sure we are satisfied and happy with our property. We are currently looking to move again hopefully with fox and sons when our tenancy is up and...
read full review
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
2 people found
this helpful
This is a good agency with whom I have a managed tenancy as I live abroad. It will be three years this November and during this time all dealings I have had with them have been handled efficiently and effectively. I am kept informed of any changes or tenants requests which are carried out within a specified time to our mutual satisfaction. I have no hesitation in recommending this branch to property sellers, landlords, & tenants alike. I hope this is of help to prospective clients....
read full review
Comment on agent fees
The fees are standard and in line with the local market place.
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
Very professional, friendly and proactive management of my properties; Amy is an asset to the company. All problems are addressed in order of urgency and Amy is very personable, so a pleasure to interact with as well as being solution focused. The statements the finance team send are confusing at times which is why I marked them down; Amy always gets to the bottom of the problems though. Sequence have improved over the 3 years I have used them as my managing agent....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
I have been a landlord of a property for three years now and would like to state that I have had an excellent service from the property management company but particularly Leigh Randall. The property has had its difficulties with tenants but Leigh has always been on hand to help and assist. She follows things up when she says she will, calls you back when she says she will and you get a sense that she genuinely cares. Leigh goes above and beyond and is always cheerful. Nothing is ever too much t...
read full review
Was this helpful? Yes
Jul 07,2016
Minithumbdown
By:
Jul 07,2016
0 people found
this helpful
The Property Ombudsman has a clear code of practice. This was not followed when Fox & Sons took money over the phone as a holding deposit - they did not warn about fees and tried to keep some of the money when the landlord turned down application. Unprofessional, irresponsible and uncaring. Despite agreeing to refund the whole รƒยฏร‚ยฟร‚ยฝ450 without fees, they have still not done so....
read full review
What agent could do to change your mind?
The fees would be fine if they actually explained them in advance. They did not.
Comment on agent fees
The fees would be fine if they actually explained them in advance. They did not.
Was this helpful? Yes
Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
I used Fox & Sons Lettings for the first time recently, previously used a different agent and only had a few viewings on my property, I went on with Fox & Sons and let it within the first week! I couldn't be happier with the service, they kept me updated at all times, I would highly recommend to my friends....
read full review
Was this helpful? Yes
Jun 23,2016
Minithumbdown
By:
Jun 23,2016
0 people found
this helpful
As I am a student I have lived in the same house for two years with Fox and Sons as the real estate agents and it has been absolutely ridiculous. First of all the agency fees of รƒยฏร‚ยฟร‚ยฝ180 was taken out of my mums account twice (total of 360) when she brought this up she was forced to screenshot her online banking and send it in as proof, there were no apologies given instead one Lilly repeatedly claimed that it was not her fault and refused to even take responsibility or apologise and then...
read full review
Was this helpful? Yes
Jun 06,2016
Minithumbdown
By:
Jun 06,2016
2 people found
this helpful
Probably The worst service ever Requested 3 times to confirm a viewing on Sunday without joy and when I phoned today they said the property has been sold I would have wasted 2 hours driving from London They also said they would send me more properties in the Cambridge road but again they failed Poor customer care shameful...
read full review
Was this helpful? Yes
May 19,2016
Minithumbdown
By:
May 19,2016
4 people found
this helpful
Phew...I don't even know where to start...They are terrible...in all the possible ways. If there is something which can gone wrong you can be sure , they will make it wrong. First time when we found a property on rightmove we called the agency and scheduled a time to view the property. First time the agent hasn't showed up....great. Never-mind we wanted the property, second time the agent canceled the meeting an hour before it was due....OK. Finally third time the agent showed up and finally w...
read full review
What agent could do to change your mind?
Bad. they do not deserve a damn pound for the service they provide. They should pay for tolerate the 100% mistake rate.
Comment on agent fees
Bad. they do not deserve a damn pound for the service they provide. They should pay for tolerate the 100% mistake rate.
Was this helpful? Yes
May 05,2016
Minithumbdown
By:
May 05,2016
1 people found
this helpful
*Photos were abysmal, had hardly any notice of her arrival and the place looks awful *They don't fully explain the house on their site, they upsell the house which means they don't attract the right clientele. We know the place needs modernisation, so they should say that! *What is that video about? Wow! *Slight of hand lead to the agent changing the commission rate to a fixed fee - so no incentive for them to sell. Feel degraded and let down by this shoddy company!...
read full review
What agent could do to change your mind?
For the service you get, way too much!
Comment on agent fees
For the service you get, way too much!
Was this helpful? Yes
May 04,2016
Minithumbdown
By:
May 04,2016
0 people found
this helpful
Having been warned about how poor Fox & Sons have been in the Sussex area we were reluctant to use their services. However, we arranged to view a property with an open mind as we have never dealt with them before. I'm extremely sad to say that our experience with Fox & Sons Eastbourne (Cornfield Rd) was utterly diabolical. We had wished that we took other opinions more seriously and i can now see why they have been given a poor reputation. what a waste of time and fuel with the multiple...
read full review
What agent could do to change your mind?
We didnt get that far
Comment on agent fees
We didnt get that far
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
I recently asked Fox and Sons to undertake the sale of my mother's house in Portsmouth. Alister was the agent who handled the sale and I would like to register my appreciation of the way in which he handled the sale. I found him totally professional and enthusiastic to handle the sale. He was always proactive in keeping me well informed of events as they occurred, and he would happily go out of his way to help on order to make things more convenient for myself. I have had no hesitation in recom...
read full review
Comment on agent fees
In line with expectations. (fair)
Was this helpful? Yes
Mar 17,2016
Minithumbdown
By:
Mar 17,2016
3 people found
this helpful
Worst company I have ever come across in my entire life! DO NOT RENT WITH THEM. problems in my flat started happening from day ONE , 6 months later I'm still without a shower and a hell of a lot of mould. Staff are SO rude and can't be bothered to help. DO NOT RENT FROM THEM!...
read full review
Was this helpful? Yes
Mar 10,2016
Minithumbdown
By:
Mar 10,2016
2 people found
this helpful
Poor Communication skills No people's skills at all only interested in sale and money Shame it's such a big business and people still need their services Would never recommend them in a million years...
read full review
What agent could do to change your mind?
Terrible fees and also robbed an old couple with the sale of their house.
Comment on agent fees
Terrible fees and also robbed an old couple with the sale of their house.
Was this helpful? Yes

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 12 4 20 26 20 8 16 5 69

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 9:19 AM 18/08/2014 by Michael Taylor

Complaints Procedure

Members of The Property Ombudsman for Sales and Lettings and the Financial Ombudsmen Service.
Last updated at 9:19 AM 18/08/2014 by Michael Taylor

Awards won by Fox & Sons

Individual Branch Awards

Firm rankings



Amesbury Salisbury
49 Salisbury Street, Salisbury SP4 7AW
(0)
Axminster
West Street, Axminster EX13 5NU
(0)
Bexhill on Sea
1 Devonshire Square, Bexhill on Sea TN40 1AB
(0)
show all branches (61)
Bognor Regis
59 High Street, Bognor Regis PO21 1RX
(1)
Bournemouth
367 Wimborne Road, Bournemouth BH9 2AQ
(1)
Burgess Hill
16 Station Road, Burgess Hill RH15 9QD
(0)
Crawley
34 High Street, Crawley RH10 1BW
(3)
Crewkerne
1-3- Market Street, Crewkerne TA18 7LE
(0)
Dorchester
40 South Street, Dorchester DT1 1DF
(0)
Eastbourne
19 Cornfield Road, Eastbourne BN21 4QD
(5)
Goring-By-The-Sea
21c Goring Road, Goring-By-The-Sea BN21 4AP
(3)
Hailsham
37 Vicarage Field, Hailsham BN27 1BG
(2)
Hastings
33 Havelock Road, Hastings TN34 1BE
(7)
Haywards Heath
115 South Road, Haywards Heath RH16 4LR
(2)
Horsham
42 Carfax, Horsham RH12 1EQ
(2)
Hove
161 Church Road, Hove BN3 2AD
(3)
Kemptown
9-10 Bristol Road, Brighton BN2 1AP
(5)
Lancing
8-10 North Road, Lancing BN15 9EA
(1)
Lewes
192 High street, Lewes BN7 2NS
(2)
Lewes Road
196-197 Lewes Road, Brighton BN2 3LA
(6)
Minehead
13 The Parade, Minehead TA24 5NL
(0)
Office 1
37 Winchester Street, Basingstoke RG21 7EF
(5)
Office 1
Hayward Fox, Lymington SO41 9AN
(0)
Office 10
2 Market Place, Romsey SO51 8NB
(1)
Office 11
32 - 34 London Road, Southampton SO15 2AG
(9)
Office 12
65 Osborne Road, Portsmouth PO5 3LS
(1)
Office 13
4 Water Lane, Totton SO40 3DP
(1)
Office 14
81B London Road, Waterlooville PO7 7ES
(4)
Office 15
70 High Street, Winchester SO23 9DA
(1)
Office 16
85 High Street, Lymington SO41 9AN
(0)
Office 2
44 Market Street , Eastleigh SO50 5RA
(1)
Office 3
98 Winchester Road, Chandlers Ford SO53 2GJ
(1)
Office 4
390C Bitterne Road Bitterne, Southampton SO18 1BY
(10)
Office 5
2-4 West Street, Fareham PO16 0BH
(4)
Office 6
8 Salisbury Street, Fording Bridge SP6 1AF
(2)
Office 7
10 High Street, Gosport PO12 1BX
(3)
Office 8
5 St Johns Road, Hedge End SO30 4AA
(1)
Office 9
126 London Road, Portsmouth PO2 9DE
(13)
Patcham
52-54 Ladies Mile Road, Brighton BN1 8QF
(1)
Peacehaven
233 South Coast Road, Peacehaven BN10 8LD
(0)
Plymouth
28 Mannamead Road, Plymouth PL4 7AA
(1)
Plympton
143 Ridgeway, Plymouth PL7 2HJ
(0)
Polgate
56a High Street, Polgate BN26 6AD
(0)
Poole
11 Kingland Road, Poole BH15 1SJ
(2)
Preston Park
205 Preston Road, Preston Park, Brighton, East Sussex, Brighton BN1 6SA
(0)
Queens Parade Hove
6-7 Queens Parade, Hove BN3 8JG
(0)
Rottingdean Brighton
50 high Street, Brighton BN2 7HF
(0)
Salisbury
6-8 Castle Street, Salisbury SP1 1BB
(0)
Saltash
20 Fore Street, Saltash SP1 1BB
(1)
Seaford
1 Clinton Place, Seaford BN25 1NL
(0)
Shoreham by the sea
3 The Vinery St Marys Road, Shoreham-By-Sea BN43 5ZA
(2)
St Budeaux
630 Wolseley Road, PL5 1TE
(0)
Taunton
52 East Street, Taunton TA1 3NA
(0)
Tiverton
36 Bampton Street, EX16 6AH
(0)
Wellington
14 High Street, Wellington TA21 8RA
(0)
Western Road
117-118 Western Road, Brighton BN1 2AD
(6)
Weymouth
31 St Thomas Street, Weymouth DT4 8EJ
(0)
Winston Eastbourne
20 Winston Crescent, Eastbourne BN23 6NL
(1)
Woodingdean
98 Warren Road, Brighton BN2 6BA
(0)
Worthing
6 Chapel Road, Worthing BN11 1BJ
(2)
Yeovil
14 Princes Street, Yeovil BA20 1EW
(2)

Find the Best Agent to
Buy, Sell or Rent Property




.