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Member of Sequence, a national network of over 310 offices around the country.
 
Website not available Properties for sale
Properties for rent
Nov 15,2017
Minithumbdown
By: 'Mark'
Nov 15,2017
0 people found
this helpful
Absolutely shocking service, they couldn't even spell our surname properly even after I tially pointing out. They continually spelt the name of the property incorrectly. They didn't communicate when there was a survey being completed and we came home to a stranger in the house with our dog going crazy. When we did finally sell they charged 2 lots of VAT on the fees and after 3 weeks of chasing we are still no further forward. If I could I would give 0 stars....
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Comment on agent fees
They were prepared to negotiate but it was not made clear what the fee would be based on.
Was this helpful? Yes
Nov 15,2017
Minithumbdown
Jack naylor
By: 'DL1983'
Nov 15,2017
0 people found
this helpful
What an absolute disgrace, lacking in common sense, urgency, brains, morals, decency and customer service. Currently many thousands of pounds down due to outright lies. Do yourself an emormous favour and avoid at all costs...
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Was this helpful? Yes
Nov 05,2017
Minithumbdown
Lucy
By: 'Abhishek Singh sisodia'
Nov 05,2017
0 people found
this helpful
Such a scoundral letting agent they are with huge fees for everything and then they together precision will loot you in deduction of security deposit. It's highly advised to stay away from....
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Comment on agent fees
Very very bad
Was this helpful? Yes
Nov 04,2017
Minithumbdown
By: 'TC'
Nov 04,2017
0 people found
this helpful
Totally avoid this company they have been unprofessional from the start to finish I even tried to complain 3 times to the area manager but he never even bothered replying! So you know what they say lead from the top down! My house sale fell through after months of promises and the final straw they haven't even contacted me personally to explain and say sorry! Totally awful customer service and I would never recommend them to anyone!...
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Comment on agent fees
Expensive!
Was this helpful? Yes
Nov 03,2017
Minithumbup
Scott. Mortgage broker
By: 'Natalia'
Nov 03,2017
0 people found
this helpful
I cannot reccomend Scott the mortgage broker at Fox and Sons highly enough. Myself and my partner had, had a terrible time trying to get a mortgage with a ccj on our credit history. Scott worked quick and efficiently to get us a brilliant deal with a lender and kept us in the loop throughout. We felt disheartened before visiting the branch and we have left with our dream house....
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Was this helpful? Yes
Oct 22,2017
Minithumbdown
By: 'Disappointed'
Oct 22,2017
0 people found
this helpful
My mother recently sold her bungalow with Fox and Sons and although they managed to sell the property the service afterwards was abysmal. Firstly we were informed that the buyers were cash buyers which turned out to be a lie which was very disappointing as we were informed that Fox and Sons made thorough checks on all offers. The stress this caused was immense as we were selling two properties at the time. The lies then continued as we were continually misinformed as to the date contracts were...
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Comment on agent fees
In view of service very overpriced
Was this helpful? Yes
Oct 10,2017
Minithumbdown
By: 'Mark'
Oct 10,2017
1 people found
this helpful
The worst estate agent I have ever dealt with,lazy,arrogant,liars and expensive. Totally incompetent,used 3 year old photos for marketing,lied about viewings and constantly sided with the buyer not myself as the vendor. 9 and a half months to sell a one bed flat with no chain,fell through twice and I had to cancel the contract. Use these clowns at your peril....
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Was this helpful? Yes
Oct 01,2017
Minithumbup
Peter Bushcell
By: 'Bn21'
Oct 01,2017
0 people found
this helpful
I have recently sold a property with fox and sons and they were nothing but amazing. We received feedback after every viewing. When we had offers Peter was the person we dealt with and he he achieved a RECORD price for us. Peter and Alex updated us the whole way through the process until we exchanged. Take my hat off Thank you...
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Comment on agent fees
The fees we paid were similar to all agents but the service was head and shoulders above
Was this helpful? Yes
Sep 28,2017
Minithumbup
RYAN TAWS
By: 'Flowergirl xx'
Sep 28,2017
1 people found
this helpful
Ryan Taws!! - What wonderful communication this gentleman has! He was considerate, very helpful, with a lovely telephone manner, and friendly when I had the pleasure of meeting him. He had good knowledge of all the properties available and was able to answer any question I asked. Give that man a raise I say!!...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 25,2017
Minithumbdown
Peter Bushcell
By: 'BN22'
Sep 25,2017
3 people found
this helpful
From start to finish Fox And Sons were awful!!! Bought a converted flat which was probably shown a little too early but so many empty promises of people getting back to us with never happened. As completion drew near we wanted to have a view of the property to check all work had been finished but was told an agent would go around to have a look. Went ahead and completed having trust in the agents but on entering the property some 3 days later builder was inside just finishing off!!! Lots of sn...
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Comment on agent fees
N A
Was this helpful? Yes
Sep 07,2017
Minithumbdown
By: 'Unhappy Renter'
Sep 07,2017
1 people found
this helpful
Rented property with Fox and Sons for 3 years. Absolute nightmare. Hassle getting and repairs required - 7 weeks without hot water as boiler broken and Sequence (who own F&S) couldn't seem to care less. Refused to fix faulty electrics, refused to acknowledge mould was structural issue from damp. Staff rude and unhelpful and "we have new tenants renting it now" so hung on to deposit and refused to refund over-paid rent. Awful!!! Dispute with TDS and Property ombudsman currently pend...
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Was this helpful? Yes
Sep 04,2017
Minithumbdown
By: 'Benny F'
Sep 04,2017
0 people found
this helpful
Poor service from start to finish when buying property. Lacking in professionalism, competency and customer focus. Very hard to get clear, open and honest communication from them. Would not recommend to anyone....
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Was this helpful? Yes
Aug 25,2017
Minithumbdown
By: 'Tenant'
Aug 25,2017
1 people found
this helpful
Fairly aggressive telephone manner and not listening to what's being said. Putting words in my mouth and claiming I'd suggested or said something that I hadn't. Forcing a tenant to pay for time in a property before they'd even received the keys is outrageous, but that seems to be what's happening. The sequence property management thing has been utterly ineffective. I've lived in many rented properties across brighton over many years. This has to be up there with the worst agent I've ever used....
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Comment on agent fees
Extortionate
Was this helpful? Yes
Aug 23,2017
Minithumbdown
By: 'Rhiannon'
Aug 23,2017
1 people found
this helpful
Appalling service - damaged my property and never made good despite many promises, left my property unlocked and open, took money for some terrible photos and never reimbursed as promised - totally unprofessional! And also, couldn't sell a house that immediately sold elsewhere!...
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Was this helpful? Yes
Aug 22,2017
Minithumbup
By: 'Craig Sussex'
Aug 22,2017
0 people found
this helpful
Fox's team, led by Edward Middle provided an outstanding service in the sale of our property. Their knowledge of the market, web presentation and performance when showing clients around made a material difference in our sale and we had complete confidence in them at all times. Nobody saw our flat who was not a genuine potential purchaser and we felt that the agents showed folks around in a way which excited them about the purchase without the edge of unhelpful 'push' which puts so many purchas...
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Comment on agent fees
We gladly paid their very fair fees. They were mid market and worth every penny.
Was this helpful? Yes
Aug 20,2017
Minithumbdown
By: 'Rubbish letting agents!'
Aug 20,2017
1 people found
this helpful
We were disgusted with the poor service we got from fox and sons Winchester. We started off with the lady who we paid our holding fee left and our house got put back on the market! Then we finally got in touch with Kevin and he was useless never sorted out problems made a contract that wasn't signed by us and told us we had a year fixed contract but we had signed a 6 month contract! Then Jane started and we got some problems sorted out and all was fine then I stopped getting reply on e mails and...
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Comment on agent fees
Bad
Was this helpful? Yes
Aug 02,2017
Minithumbdown
Ben
By: 'James'
Aug 02,2017
5 people found
this helpful
Had my house valued, however went with another agent due to lower fees. However what I didn't realise is you end up on a mailing list that is impossible to be removed from! I have unsubscribed 6 times in the last year (just checked) and I still receive emails frequently and the occasional phone call! Don't even ask for a valuation from this company! Benjamin Pester certainly lived up to his name...
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Comment on agent fees
Higher than others
Was this helpful? Yes
Jul 26,2017
Minithumbdown
By: 'Oihana Sancho'
Jul 26,2017
2 people found
this helpful
Horrible experience. DO NOT LET THEM HANDLE YOUR TENANCY AGREEMENTS. EXTREMELY DISSATISFIED. As a tenant I felt like they had no intention in solving my issues. In fact after several attempts we lost hope and to date several of the initial complaints we had the moment of initiating our tenancy still remain unsolved....
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Was this helpful? Yes
Jul 17,2017
Minithumbup
By: 'Buyers from Switzerland'
Jul 17,2017
1 people found
this helpful
We are very happy with the service that Fox & Sons Kemptown have provided with our purchase of property in Brighton. All the staff have been very professional and responsive. The branch manager has been particularly helpful in facilitating the contact with the solicitor of the vendor prior to the exchange of contracts, helping to avoid delays. Overall, we would definetely recommend using their services....
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Was this helpful? Yes
Jul 08,2017
Minithumbdown
By: 'M'
Jul 08,2017
0 people found
this helpful
Total rip offs never again with fox&sons. Refusing to pay me back my money when am not staying at the property and now they want me to keep paying for the rent..this does not make any sense at all 😠😠 Will not recommend it to anyone cause they'll rip them off...
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Comment on agent fees
Agency fee is as bad too
Was this helpful? Yes
Jul 06,2017
Minithumbup
Ryan Anderson
By: 'Diana'
Jul 06,2017
0 people found
this helpful
we re-mortgaged through Ryan and he was excellent through the whole process. He was very professional and it felt like he had all the time in the world to sort everything out for me. I could only do late appointments but he was happy to stay later to help me out and always had a friendly and welcoming attitude. I recommend him to anyone and will be using his services in the future! The rest of the team was also very welcoming when I walked through the door making sure I was comfortable and ready...
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Was this helpful? Yes
Jul 05,2017
Minithumbdown
By: 'Jr'
Jul 05,2017
1 people found
this helpful
Appalling service, if selling. Never return calls, never give feedback from viewings. Then try to claim more money from your sale!...
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Comment on agent fees
Try to rip you off.
Was this helpful? Yes
Jul 01,2017
Minithumbdown
By: 'Never Again'
Jul 01,2017
4 people found
this helpful
Very sceptical about the intentions of this estate agent. We had a very poor and bad experience trying to buy a property with them. We felt forced in to the £1k buyers incentive, despite already having a mortgage in principle. When the sale fell through we ended up £600 out of pocket (unless of course we want life time mortgage advice..... Definitely not). In this competitive market Fox and Sons need to step up, behave with higher ethics and work with their vendors and buyers to m...
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Was this helpful? Yes
Jun 27,2017
Minithumbdown
By: 'Jeanette'
Jun 27,2017
1 people found
this helpful
One star is way too many for this agent. My advice is stay away from them, Unprofessional, don't want to work for money, don't care about your interests, with hold crucial information from you. Alistair is arrogant undermines peoples intelligence. BEWARE EVERY BODY GOOGLE COOLING OFF PERIOD .AND KNOW YOUR RIGHTS BEFORE SIGNING ANY CONTRACT. NEVER AGREE ON SOLE AGENCY WHEN SELLING A HOUSE. I'm wondering if Alistair loves the job he is doing, doesn't involve you in making choices in the contract ...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 23,2017
Minithumbup
Michael T J Norton
Ashley Hamilton
By: 'Ms J Mc D'
Jun 23,2017
0 people found
this helpful
Comprehensive, Profesinal and very customer friendly. I would have been unable to sell the house on my own and Fox & Sons provided a first Class service from start to finish. Nothing was ever too much bother and Ashley and Mike always responded and updated me on the status of my home sale. A gold Plated Service and an Estate Agent that do exactly as they say, PERFECT SERVICE...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 14,2017
Minithumbup
By: 'Paul'
Jun 14,2017
3 people found
this helpful
Bad experience with this guy* Arrogant, obnoxious *who has high opinion of himself but no respect for his customers. Borders on crooked in my opinion and i wouldn't recommend this man or his business to my worst enemy. BAD EXPERIENCE all round AVOID!!!!...
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Was this helpful? Yes
By: Mike T J Norton
Jun 22, 2017
View all comments (1)
I have no recollection of any 'Paul' save to say I have many, many testimonials that rate our service provision as 5 Star. With no understanding of this matter what can I say, is this a comment made by another competing agent!!!! I have nothing on file of any complaint certainly in the last year that might give me a clue as to whom this comment was made buy. I am attaching some recent testimonials that might better raise what seems to be a very unfair comment made from an anonymous source. ...
May 29,2017
Minithumbup
By: 'Very satisfied customer'
May 29,2017
1 people found
this helpful
I couldn't recommend highly enough!!! The service I received from fox & sons Hastings was unparalleled, after being on the market with other agents for 6 months fox & sons assured me it wasn't my house that was the problem but the marketing I was currently getting. I decided to give them a go and I was blown away by the difference, photos looked amazing, their digital marketing strategy worked a treat, they have modern ideas for a modern market using proper pricing to reflect search crit...
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Comment on agent fees
Very competitive rates with great marketing packages available. Not the cheapest agent but I definitely feel they was worth every penny.
Was this helpful? Yes
May 26,2017
Minithumbdown
Peter Bushcell
By: 'Seller beware'
May 26,2017
4 people found
this helpful
Seller beware, put our property on the market with this agent as they promised to inform us of viewings and give feedback, this never happened the only time we had any contact was when we called them. On two occasions they failed to secure the property by failing to double lock the door, spoke to the Manager on several occasions to voice my concerns but nothing changed, staff fail to call you back. If you want to change to another agent they have a 28 day period after the initial contract time...
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Was this helpful? Yes
May 02,2017
Minithumbdown
Lucy
By: 'Alyson'
May 02,2017
2 people found
this helpful
The agent herself I believe named Lucy was immensely miserable. She did not interact with us at all when being shown around the property. Then to establish the fees were nearly £700 when all other local agents are £200 was ludicrous! These are not high end properties being let! Far from it...
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Comment on agent fees
Far too high
Was this helpful? Yes
Apr 24,2017
Minithumbdown
By: 'An angry customer.'
Apr 24,2017
4 people found
this helpful
Asking nearly £1000 (£530 already paid) to rent a property. So many false information and promises and but once committed to the contract and moved in, the letting manager asking me if I have got everything in writing whatever the amateur agent said. Money sucking parasites....
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Comment on agent fees
First asked £330 saying that's all the charge. Then asked for another £120 as they don't take a Refrence for self employed if it's less than 1 year. Then demanded another £200 to draw a contract. And after 1 and half month demanded another £450 to add another person in the contract which was already agreed with them. So nearly £1000 to rent a £650/month property, really? 😑😑
Was this helpful? Yes

ARLA TPOS


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Agent Fees

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Last updated at 9:19 AM 18/08/2014 by Michael Taylor

Complaints Procedure

Members of The Property Ombudsman for Sales and Lettings and the Financial Ombudsmen Service.
Last updated at 9:19 AM 18/08/2014 by Michael Taylor

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Portsmouth, PO2 9DE


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59 High Street, Bognor Regis PO21 1RX
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367 Wimborne Road, Bournemouth BH9 2AQ
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16 Station Road, Burgess Hill RH15 9QD
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34 High Street, Crawley RH10 1BW
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1-3- Market Street, Crewkerne TA18 7LE
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40 South Street, Dorchester DT1 1DF
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19 Cornfield Road, Eastbourne BN21 4QD
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21c Goring Road, Goring-By-The-Sea BN21 4AP
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37 Vicarage Field, Hailsham BN27 1BG
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Hastings
33 Havelock Road, Hastings TN34 1BE
(10)
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115 South Road, Haywards Heath RH16 4LR
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42 Carfax, Horsham RH12 1EQ
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Hove
161 Church Road, Hove BN3 2AD
(5)
Kemptown
9-10 Bristol Road, Brighton BN2 1AP
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Lancing
8-10 North Road, Lancing BN15 9EA
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Lewes
192 High street, Lewes BN7 2NS
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Lewes Road
196-197 Lewes Road, Brighton BN2 3LA
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Minehead
13 The Parade, Minehead TA24 5NL
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Mutley
28 Mutley Plain Ln, Plymouth PL4 7AA
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37 Winchester Street, Basingstoke RG21 7EF
(5)
Office 1
Hayward Fox, Lymington SO41 9AN
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Office 10
2 Market Place, Romsey SO51 8NB
(1)
Office 11
32 - 34 London Road, Southampton SO15 2AG
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Office 12
65 Osborne Road, Portsmouth PO5 3LS
(1)
Office 13
4 Water Lane, Totton SO40 3DP
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Office 14
81B London Road, Waterlooville PO7 7ES
(5)
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70 High Street, Winchester SO23 9DA
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85 High Street, Lymington SO41 9AN
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44 Market Street , Eastleigh SO50 5RA
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Office 3
98 Winchester Road, Chandlers Ford SO53 2GJ
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Office 4
390C Bitterne Road Bitterne, Southampton SO18 1BY
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2-4 West Street, Fareham PO16 0BH
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8 Salisbury Street, Fording Bridge SP6 1AF
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10 High Street, Gosport PO12 1BX
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Office 8
5 St Johns Road, Hedge End SO30 4AA
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126 London Road, Portsmouth PO2 9DE
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52-54 Ladies Mile Road, Brighton BN1 8QF
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233 South Coast Road, Peacehaven BN10 8LD
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28 Mannamead Road, Plymouth PL4 7AA
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56a High Street, Polgate BN26 6AD
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11 Kingland Road, Poole BH15 1SJ
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205 Preston Road, Preston Park, Brighton, East Sussex, Brighton BN1 6SA
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6-7 Queens Parade, Hove BN3 8JG
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50 high Street, Brighton BN2 7HF
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6-8 Castle Street, Salisbury SP1 1BB
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20 Fore Street, Saltash SP1 1BB
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1 Clinton Place, Seaford BN25 1NL
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117-118 Western Road, Brighton BN1 2AD
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20 Winston Crescent, Eastbourne BN23 6NL
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98 Warren Road, Brighton BN2 6BA
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6 Chapel Road, Worthing BN11 1BJ
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14 Princes Street, Yeovil BA20 1EW
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