“claiming unpaid rent when tenant pays on time...”
1 Star Review
Dec 03,2018
By: 'get your dates in order.'
Dec 03,2018
Branch: Lancaster, 67-71 Market Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LA3
Branch: Lancaster, 67-71 Market Street
Lettings (as a Tenant)
Postcode: LA3
0people found this helpful
Don't tell a tenant to set a direct debit up to pay each months rent on the first day of each month and then start ringing them up on the first day of the month complaining about not receiving the rent yet.
As you may ... read full review
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Postcode: BH9
0people found this helpful
I have never written an online review for anything in my life but this lettings agency has angered me so much that I feel the need to inform everyone to STAY AWAY from this absolutely terrible agency.
Throughout the two years we had to have ... read full review
Branch: Guildford, 172 High Street
Services: Lettings (as a Tenant)
Rent PCM: £825 Would you recommend?: No
Postcode: gu24
Branch: Guildford, 172 High Street
Lettings (as a Tenant)
Rent PCM: £825 Postcode: gu24
0people found this helpful
Kind and polite... until they receive your payments.
After that, forget about them. They won't be of any help, totally useless. They become very responsive again at check out, when they will find a way to deduct what they can from your deposit. Useless. Avoid.... read full review
“Poor service particularly by Back Office, and rip off hidden charges...”
1 Star Review
Sep 10,2018
By: 'steve q'
Sep 10,2018
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO4
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Postcode: SO4
4people found this helpful
Countrywide's MO is to take over small high street companies and then masquerade under what appears to be a local name. Countrywide took over a small independent letting agent in
Amesbury and the name to Austin Wyatt. All of the experienced, knowledgeable staff either left ... read full review
Comment on agent fees
High, and extensive. Some are hidden (eg premiums added to maint bills paid to them directly by the contractor). And even a simple renewal ix overcharged.
Branch: Truro, 114 Kenwyn Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TR16
Branch: Truro, 114 Kenwyn Street
Lettings (as a Landlord)
Postcode: TR16
4people found this helpful
The complete lack of full management of our property from the is company is outstanding, never did I think a lettings agency could be so incompetent. They take the fee (plus extra fees that I struggled to get back) but do not provide the service. ... read full review
Services: Lettings (as a Tenant)
Rent PCM: £475 Would you recommend?: No
Postcode: Hx2
Lettings (as a Tenant)
Rent PCM: £475 Postcode: Hx2
4people found this helpful
This company are daylight robbers. They can't be trusted. They will do everything to get out of paying back a bond. The companies they use to clean charge extortionate prices for cleaning a fridge.
I wouldn't ever use these again.... read full review
Branch: Teeside, 127 Albert Road
Services: Lettings (as a Tenant)
Rent PCM: £550 Would you recommend?: No
Postcode: Ts5
Branch: Teeside, 127 Albert Road
Lettings (as a Tenant)
Rent PCM: £550 Postcode: Ts5
3people found this helpful
Absolutely awful from start to finish. Was told I would be set up with electricity when moved in and set up in a different house resulting in debt collection agencies contacting me to collect debt for a property I didn't live in. We set up ... read full review
Branch: Bristol, 28 The Mall
Services: Lettings (as a Tenant)
Rent PCM: £1100 Would you recommend?: No
Postcode: BS6
Branch: Bristol, 28 The Mall
Lettings (as a Tenant)
Rent PCM: £1100 Postcode: BS6
9people found this helpful
The level of incompetency is astounding (a special shout out to Cherie Vowles, Property Manager in Bristol whose inability to do the most basic of tasks made me speechless on several occasions).
We rented from them for 1 year and I can honestly say it was ... read full review
“By far the worst estate agent I have ever dealt ......”
1 Star Review
Feb 16,2018
By: 'Troy'
Feb 16,2018
Services: Lettings (as a Tenant)
Rent PCM: £800 Would you recommend?: No
Postcode: LS11
Lettings (as a Tenant)
Rent PCM: £800 Postcode: LS11
7people found this helpful
By far the worst estate agent I have ever dealt with and I have been both a landlord and a tenant for the past 20 years. They offer an impersonal and chaotic service and seem to make up unfair fees and charges as they go along. ... read full review
Comment on agent fees
Rip-off. They charge all kinds of unfair and hidden fees.
“Let me tell you about my little afternoon of rage ......”
1 Star Review
Feb 05,2018
By: 'Ceri Claridge'
Feb 05,2018
Branch: Bracknell, The old Post pffice
17/18 New Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG21
Branch: Bracknell, The old Post pffice
17/18 New Street
Lettings (as a Tenant)
Postcode: RG21
4people found this helpful
Let me tell you about my little afternoon of rage courtesy of Countrywide Lettings and their profound ability to share personal data literally willy nilly.
Recieved a letter via post and email inviting me to organise a check out where they listed the future tenant ... read full review
Comment on agent fees
I first let the properly 4 years ago but remember that the fees were nearly double that of competitors. Fee to renew the property also seemed high considering we sent back our signed agreements and never got copies back that were signed by the landlord.
“I just can't believe such behaviour from a company like ......”
1 Star Review
Jan 29,2018
By: 'Will report you'
Jan 29,2018
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £750 Would you recommend?: No
Postcode: Bh8
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £750 Postcode: Bh8
5people found this helpful
I just can't believe such behaviour from a company like this. I've been offered to renew the tenancy for another 2 years which I accepted, signed and paid the fees £120. After 3 months they came to me stating the landlord didn't sign back so I have to ... read full review
Cannot give you manager's full name (georgina) as she would not take our call but left a trainee to try and deal with some serious issues. Would never, never use your company againok area. We only ended up with useless company by default of you ... read full review
Comment on agent fees
Bad for the service received on ending rental contracrt.
“Poor service. Not recommended. Reluctant to be informative and helpful ......”
3 Star Review
Jan 20,2018
By: 'Unhappy'
Jan 20,2018
Branch: Coventry, 149/151 New Union Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NN
Branch: Coventry, 149/151 New Union Street
Lettings (as a Landlord)
Postcode: NN
1people found this helpful
Poor service. Not recommended. Reluctant to be informative and helpful if outside their standard responses. More interested in fitting in with their own systems than providing a decent service to their over-charged clients.... read full review
Comment on agent fees
Fees too high and they charge both the owner and the tenant for the same things.
“I have been a tenant of a property in Southampton ......”
1 Star Review
Jan 11,2018
By: 'RDA'
Jan 11,2018
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Rent PCM: £750 Would you recommend?: No
Postcode: SO15
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Rent PCM: £750 Postcode: SO15
4people found this helpful
I have been a tenant of a property in Southampton for two and a half years with Countrywide (via Morris Dibben Rentals). My friends are the landlords of the property. Luckily I have just bought a house in the area and am moving out as ... read full review
View all comments
(2)
Hi Claudia, I wish you good luck with this, hopefully it will make Countrywide (who are a national company) take note of the appalling service some of their tenants receive in Southampton.
You can make contact via their website here:
http://www.countrywide.co.uk/contact/customer/
Or you can call residential lettings head office at (01623) 721222. ...
“The WORST company to deal with. The property management company ......”
1 Star Review
Jan 06,2018
By: 'Watching You'
Jan 06,2018
Branch: Guildford, 172 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1200 Would you recommend?: No
Postcode: gu5
Branch: Guildford, 172 High Street
Lettings (as a Tenant)
Rent PCM: £1200 Postcode: gu5
3people found this helpful
The WORST company to deal with. The property management company Countrywide made us wait over 7 months for house repairs, then Gascoigne Pees agents made my husband, baby and I homeless over the new year period and then expected us to STILL pay rent with an ... read full review
Comment on agent fees
Ridiculous. No inventory carried out but still charged for it. Admin fees are a joke!
An utter disgrace of a company. Avoid like the plague. Do NOT buy a property that is managed by these charlatans, When you come to sell, they will charge you hundreds of pounds for a useless Management pack and put obstacles in your way. This ... read full review
“Do not go with this letting agency, unless you have ......”
1 Star Review
Nov 15,2017
By: 'Nydon'
Nov 15,2017
Branch: Hove, 20 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Bn3
Branch: Hove, 20 Church Road
Lettings (as a Tenant)
Postcode: Bn3
2people found this helpful
Do not go with this letting agency, unless you have money to burn. They are only interested in money, they don't accept or admit when they are wrong and will only return any money they owe you if you take them to court.
And I ... read full review
Comment on agent fees
Bad
Me and my wife count as 2
2 X £150 admin fee
2 X £25 reference fee
2 X renewal fee (which they tried to reduce to every 6 months!!
“Very poor service. I would avoid them at all costs. ......”
1 Star Review
Nov 10,2017
By: 'Wasting time and money'
Nov 10,2017
Branch: Croydon, 28 Norfolk House
George Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CR0
Branch: Croydon, 28 Norfolk House
George Street
Lettings (as a Landlord)
Postcode: CR0
3people found this helpful
Very poor service. I would avoid them at all costs. They do not respond to emails. I have a tenant who moved out not paying the last months rent and they have yet to release the tenant's deposit. I had to contact them before they ... read full review
“I would like to express my thanks to the staff ......”
5 Star Review
Oct 12,2017
By: 'Colin Usher'
Oct 12,2017
Branch: Biggleswade, 29 Market Square
Services: Sales (as a Buyer)
Sold price: £168000 Would you recommend?: Yes
Postcode: SG18
Branch: Biggleswade, 29 Market Square
Sales (as a Buyer)
Sold price: £168000 Postcode: SG18
0people found this helpful
I would like to express my thanks to the staff and especially Lorraine Barnett in assisting my aged relative in securing her flat purchase from the existing rental. Numerous unforeseen problems evolved which without personal intervention and help from the staff the transaction would have ... read full review
“Would like to add my experience of Countrywide. As a ......”
1 Star Review
Sep 12,2017
By: 'hello123'
Sep 12,2017
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Landlord)
Rent PCM: £600 Would you recommend?: No
Postcode: ng1
Branch: Nottingham, 65/66 Long Row
Lettings (as a Landlord)
Rent PCM: £600 Postcode: ng1
2people found this helpful
Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, ... read full review
“The worst agency. Since June 2015 waiting for them to remove ......”
1 Star Review
Sep 07,2017
By: 'Unhappy customer'
Sep 07,2017
Branch: Blackpool, 32-36 Topping Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: FY1
Branch: Blackpool, 32-36 Topping Street
Lettings (as a Tenant)
Postcode: FY1
2people found this helpful
The worst agency. Since June 2015 waiting for them to remove damp in house. they even don't reply emails and by phone just keep promising somebody to come. This week manager Kyle Hodge send me guys to home to fix some issues but instead to do ... read full review
“They are insultive in their approach and the worst set ......”
1 Star Review
Aug 24,2017
By: 'Tolu'
Aug 24,2017
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: No
Postcode: m6
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £650 Postcode: m6
3people found this helpful
They are insultive in their approach and the worst set of people to deal with because of their lack of understanding or even the common sense to even check with their colleagues. Terrible people letting agents.... read full review
“RA Bennett in Leamington have just rented out my property ......”
5 Star Review
Aug 18,2017
By: 'D Newman'
Aug 18,2017
Branch: Leamington Spa, 1 Euston Place
Services: Lettings (as a Landlord)
Rent PCM: £975 Would you recommend?: Yes
Postcode: Cv32
Branch: Leamington Spa, 1 Euston Place
Lettings (as a Landlord)
Rent PCM: £975 Postcode: Cv32
0people found this helpful
RA Bennett in Leamington have just rented out my property again. They know the market well and provided me with a very professional service. I will definitely use them again.... read full review
“Disgusting company branch run by an incompetent manager. The reviews ......”
1 Star Review
Jul 27,2017
By: 'Offended by Incompetence'
Jul 27,2017
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Rent PCM: £600 Would you recommend?: No
Postcode: SO15
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Rent PCM: £600 Postcode: SO15
2people found this helpful
Disgusting company branch run by an incompetent manager. The reviews for this company speak for themselves. The staff are rude, do not return calls, ignore emails and are never in the office, probably out of fear from having to deal with angry tenants and landlords. ... read full review
Comment on agent fees
Anything they charge is outrageous for the lack of service they deliver to tenants and landlords.
“Avoid! We vacated a property over a month ago and ......”
1 Star Review
Jun 21,2017
By: 'frustratingly ignored'
Jun 21,2017
Branch: Truro, 114 Kenwyn Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TR1
Branch: Truro, 114 Kenwyn Street
Lettings (as a Tenant)
Postcode: TR1
0people found this helpful
Avoid! We vacated a property over a month ago and are still awaiting a response on our deposit. So not only have they not returned the deposit, they have given no reason as to why. Several emails have been ignored and when asked why I ... read full review
“I have been a landlord for one year and have ......”
1 Star Review
May 03,2017
By: 'Dee'
May 03,2017
Services: Lettings (as a Landlord)
Rent PCM: £675 Would you recommend?: No
Postcode: CF10
Lettings (as a Landlord)
Rent PCM: £675 Postcode: CF10
2people found this helpful
I have been a landlord for one year and have had ongoing issues with Cardiff Bay with regard to communications, getting work done at the flat, my emails ignored and tenants being ignored when they want to contact the branch. I was misinformed regarding a ... read full review
“I received an email on holiday stating that since they ......”
1 Star Review
Apr 13,2017
By: 'T'
Apr 13,2017
Branch: Newcastle upon Tyne, 121 St GEorge Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE20
Branch: Newcastle upon Tyne, 121 St GEorge Terrace
Lettings (as a Tenant)
Postcode: NE20
3people found this helpful
I received an email on holiday stating that since they had not received any indication that I was choosing to stay in the property & my tenancy was coming to an end, they were serving a final notice. This was in August, I had signed & paid ... read full review
“Truly awful service. For no reason whatsoever, between them and ......”
1 Star Review
Mar 31,2017
By: 'No deposit since 16 Dec'
Mar 31,2017
Branch: Croydon, 28 Norfolk House
George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Cr0
Branch: Croydon, 28 Norfolk House
George Street
Lettings (as a Tenant)
Postcode: Cr0
4people found this helpful
Truly awful service. For no reason whatsoever, between them and the landlord I still don't have my deposit back. I vacated with good feedback on 16th December.
I had to give 1 star to leave feedback... read full review
“I was a landlord of Entwistle and Green / Countrywide. I ......”
1 Star Review
Jan 15,2017
By: 'LANDLORD'
Jan 15,2017
Services: Lettings (as a Landlord)
Rent PCM: £425 Would you recommend?: No
Postcode: L20
Lettings (as a Landlord)
Rent PCM: £425 Postcode: L20
5people found this helpful
I was a landlord of Entwistle and Green / Countrywide. I decided after being treated poorly by another agent, that a larger company would more than likely treat me better, open more doors as a investor, and certainly pay on time, With invoices. NOT SO!!!!!!!!!
AVOID ... read full review
“Feel totally disgusted at the frankly UNPROFESSIONAL manner in which ......”
1 Star Review
Jan 12,2017
By: 'ClaudiaB'
Jan 12,2017
Branch: Oxford, 12/13 St Clements
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX2
Branch: Oxford, 12/13 St Clements
Lettings (as a Tenant)
Postcode: OX2
2people found this helpful
Feel totally disgusted at the frankly UNPROFESSIONAL manner in which Michelle Jameson of Countrywide Lettings property management dept.
It has taken four whole weeks for our ex landlord to contact Countrywide with regard to releasing our deposit ( held by Mydeposits). In that time, Michelle and ... read full review
Comment on agent fees
Taylors Lettings in Oxford (St Clements branch in Oxford ) were so desperate to let the tiny two bedroom ground floor flat which had lain empty for quite a while that they waived their £300 agents fees. How generous :-(