1 Star Review
Jun 21,2017
By: 'frustratingly ignored'
Jun 21,2017
Branch: Truro, 114 Kenwyn Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TR1
Branch: Truro, 114 Kenwyn Street
Lettings (as a Tenant)
Postcode: TR1
0
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Avoid! We vacated a property over a month ago and are still awaiting a response on our deposit. So not only have they not returned the deposit, they have given no reason as to why. Several emails have been ignored and when asked why I was given the reason 'I'm not ignoring you I simply have too many emails to answer'. So I asked had she even read my emails and she said 'I have now that you're on the phone'.
Is this company being run efficiently? Hmm, I guess the many reviews here answer t...
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1 Star Review
May 03,2017
By: 'Dee'
May 03,2017
Services: Lettings (as a Landlord)
Rent PCM: £675
Would you recommend?: No
Postcode: CF10
Lettings (as a Landlord)
Rent PCM: £675
Postcode: CF10
1
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I have been a landlord for one year and have had ongoing issues with Cardiff Bay with regard to communications, getting work done at the flat, my emails ignored and tenants being ignored when they want to contact the branch. I was misinformed regarding a tenant who was in rent arrears and luckily I knew enough not to do as advised. Their handling of the tenant in rent arrears necessitated my having to drive 2 hours to sort things out. Overall the service provided has been very substandard. I...
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Comment on agent fees
Fees are ok
1
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1 Star Review
Apr 13,2017
By: 'T'
Apr 13,2017
Branch: Newcastle upon Tyne, 121 St GEorge Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE20
Branch: Newcastle upon Tyne, 121 St GEorge Terrace
Lettings (as a Tenant)
Postcode: NE20
1
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I received an email on holiday stating that since they had not received any indication that I was choosing to stay in the property & my tenancy was coming to an end, they were serving a final notice. This was in August, I had signed & paid for a further 12 month contract to be drawn up in April. No information was passed to me that the landlord hadn't signed it & I was now on a rolling monthly contract. It was very distressing to find that I had to find somewhere else to live, pack u...
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Comment on agent fees
Waste of money.
1
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1 Star Review
Mar 31,2017
By: 'No deposit since 16 Dec'
Mar 31,2017
Branch: Croydon, 28 Norfolk House
George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Cr0
Branch: Croydon, 28 Norfolk House
George Street
Lettings (as a Tenant)
Postcode: Cr0
1
people found
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Truly awful service. For no reason whatsoever, between them and the landlord I still don't have my deposit back. I vacated with good feedback on 16th December.
I had to give 1 star to leave feedback...
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1 Star Review
Mar 17,2017
By: 'ALandlord'
Mar 17,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CV6
Lettings (as a Landlord)
Postcode: CV6
4
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For Warwick Property Management
As a first time landlord I thought I would go with the full management package with a well known name. If anyone is thinking of doing the same, don't bother. I get no support and no communication. Whenever there is an issue with the property I end up having to get involved. I get no updates and only find things out when I constantly chase myself. Absolutely pathetic service with staff who try hard when you get hold of them but clearly lack any knowledge. Don't w...
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1 Star Review
Jan 15,2017
By: 'LANDLORD'
Jan 15,2017
Services: Lettings (as a Landlord)
Rent PCM: £425
Would you recommend?: No
Postcode: L20
Lettings (as a Landlord)
Rent PCM: £425
Postcode: L20
4
people found
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I was a landlord of Entwistle and Green / Countrywide. I decided after being treated poorly by another agent, that a larger company would more than likely treat me better, open more doors as a investor, and certainly pay on time, With invoices. NOT SO!!!!!!!!!
AVOID ANY BRANCH IN THE LIVERPOOL AREA.
Apart from never picking up the phone, they hold onto payments , do not get contracts / tenancy agreements signed by neither party or can not arrange trades man to do small tasks on behalf of t...
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Comment on agent fees
VERY BAD
4
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1 Star Review
Jan 12,2017
By: 'ClaudiaB'
Jan 12,2017
Branch: Oxford, 12/13 St Clements
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX2
Branch: Oxford, 12/13 St Clements
Lettings (as a Tenant)
Postcode: OX2
1
people found
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Feel totally disgusted at the frankly UNPROFESSIONAL manner in which Michelle Jameson of Countrywide Lettings property management dept.
It has taken four whole weeks for our ex landlord to contact Countrywide with regard to releasing our deposit ( held by Mydeposits). In that time, Michelle and her Colleagues continually told us that they couldn't get in touch with our landlord to allow the money to be released, however on discovering purely by chance by Taylor's that the flat is now occupied...
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Comment on agent fees
Taylors Lettings in Oxford (St Clements branch in Oxford ) were so desperate to let the tiny two bedroom ground floor flat which had lain empty for quite a while that they waived their £300 agents fees. How generous :-(
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1 Star Review
Nov 15,2016
By: 'Royallyannoyed'
Nov 15,2016
Branch: Bristol, 108 Whiteladies Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: BS3
Branch: Bristol, 108 Whiteladies Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: BS3
6
people found
this helpful
Worst experience of a letting agency ever. Besides charging extortionate fee's upon moving into our property they were the most useless agency throughout our entire 5 year contract. They were rude and dismissive on the phone when we amended our contract to a monthly instead of yearly arrangement because it meant we didn't have to pay them £250 - the agent who called me actually hung up on me in a huff. The bed in our furnished apartment (different from what was advertised) broke and they t...
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Comment on agent fees
Extremely high fees and as soon as you are a tenant with them and they can't squeeze any more money out of you they couldn't care less. Nothing will get fixed, no one will call you back, and if you ever get hold of someone they will be rude.
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1 Star Review
Nov 12,2016
By: 'D Rouholamin'
Nov 12,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
3
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These guys have literally ruined my life for the past one year! I rented a flat in Manchester through Countrywide. The flat was brand new. Countrywide charged me £525 for admission, contract and inventory check fees, which is a lot of money for agency fees for a one bedroom flat. I've had so many problems for the past one year of living here. First of all, they did not give me the password to enter the main gate of the property and only gave me the key to the flat saying it was all I neede...
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Comment on agent fees
Too much money and absolutely no service. Just being ignored!
3
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1 Star Review
Nov 04,2016
By: 'Mother of Student'
Nov 04,2016
Branch: Newcastle upon Tyne, 121 St GEorge Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE2
Branch: Newcastle upon Tyne, 121 St GEorge Terrace
Lettings (as a Tenant)
Postcode: NE2
1
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My son has spent 10 years in Newcastle. He vacated his flat on 6th August 2016 and at the beginning of November had still not received his allocated DPS, despite having e-mails stating there was no issue in sending it to him from Vanessa dated 22nd September. He received an e-mail later on in September stating it had been banked into the Landlords account. Obviously not his issue and with a company that specialised with rentals, rather incredible that they can not find money to rectify their m...
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Comment on agent fees
No Comment
1
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1 Star Review
Oct 30,2016
By: 'Not Amused!'
Oct 30,2016
Services: They manage our building
Would you recommend?: No
Postcode: SS1
They manage our building
Postcode: SS1
8
people found
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'0 Star Rating'. Are you looking to buy or rent a property? Do you enjoy throwing your money away? If so, choose Countrywide as your Property Managers! Guaranteed unprofessionalism, guaranteed not to communicate with you, guaranteed to make you wait months for your issues to be sorted and then eventually provide a totally unsatisfactory service. Guaranteed not to advise you of service charge rises so that you are left in arrears. In fact, a totally stressful and frustrating experience all ...
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Comment on agent fees
Bad
8
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1 Star Review
Oct 14,2016
By: 'Cj'
Oct 14,2016
Branch: Portsmouth, 5 Clarendon Road
Services: Property Management
Rent PCM: £525
Would you recommend?: No
Postcode: Po11
Branch: Portsmouth, 5 Clarendon Road
Property Management
Rent PCM: £525
Postcode: Po11
4
people found
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Absolutly discraceful company. Withholding money that does not belong to them. They requested the keys back for a flat. Then tell me that I was liable for the flat for another month. They refused to return the keys then charged me £100.00 for a light cleaning when I was half way through painting the flat. They have then moved someone else in early so they owe me money. This has been going on for a month now trying to get this money and they just keep giving excuses why they have not been a...
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1 Star Review
Sep 23,2016
By: 'Dan'
Sep 23,2016
Branch: Mansfield, 75 Westgate
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: No
Postcode: pr35
Branch: Mansfield, 75 Westgate
Lettings (as a Tenant)
Rent PCM: £895
Postcode: pr35
1
people found
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Put you through to people who your complaining about. Unprofessional and do not consider the difficult and awkward situation they put a person with autism in....
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1 Star Review
Sep 08,2016
By: 'Disgruntled'
Sep 08,2016
Branch: Stafford, Bank House
Greengate Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: ST7
Branch: Stafford, Bank House
Greengate Street
Lettings (as a Tenant)
Postcode: ST7
0
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Service received by these agents was completely lacking. The so-called 'Customer Service Manager' will only reply to 1 in 10 emails, and does not provide any help. Still not received my deposit back 3 months after leaving the property - landlord is just as disgruntled with the service. For the cost of the agent fees I would at least expect a courteous service....
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Comment on agent fees
High.
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1 Star Review
Sep 07,2016
By: 'james'
Sep 07,2016
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: No
Postcode: BS8
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £825
Postcode: BS8
1
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A company that is only out for its own interest. They neither had our (tenant) or the landlords interest at heart when making decisions, only the ease of profit and the path of least resistance.
1. Requesting money for items that are not necessary (extorting money for new contracts, when a rolling contract would suffice - Dont pay them)
2. Did not provide suitable notice for sale of property being let prior to inviting buyers to view (just turned up)
3. deliberate use of contract dates to trap...
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Comment on agent fees
Bad. After 6 month contract was up they wrote to say 'good news' you can stay another 6 months for ƒâ€š‚£xxx as an arrangement fee. There is no arranging involved, it is a rolling contract. They will try it on.
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1 Star Review
Sep 04,2016
By: 'honestman'
Sep 04,2016
Branch: Liverpool, 26 Central Square
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: l20
Branch: Liverpool, 26 Central Square
Lettings (as a Tenant)
Rent PCM: £575
Postcode: l20
1
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I would like to warn you !!! Never, ever rent a house from them!!! And if you do, take picture of everything and keep all emails, not do any agreement face to face on by phone call. They cooperate with Entwistle Green, from which I rented a house for my family.The agent from Entwistle Green agreed and claimed that I was allowed to put carpets in two bedrooms on the horrible, dangerously moving floor, but when I left property the agent from Countrywide told me that I destroyed the floor. They do...
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Comment on agent fees
Very expensive, not worth money because of poor service.
1
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1 Star Review
Aug 30,2016
By: 'Highly frustrated'
Aug 30,2016
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: ST16
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Postcode: ST16
0
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Absolutely appalling service. Staff really did not want to be bothered, having written to me INCORRECTLY to demand 'remittance by return', stating that I was £173 in arrears on my rent. They also advised me that I would be charged £30 per letter for an further letters sent to me on the matter.
I really cannot be bothered to go into further detail. Suffice it to say that I would advise anyone looking for an agent to steer well clear of this company. They really are that bad.
Wha...
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Comment on agent fees
Extortionate.
0
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1 Star Review
Aug 29,2016
By: 'burzum'
Aug 29,2016
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: DL3
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £450
Postcode: DL3
2
people found
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Reading other people's reviews explains a lot. It is like Countrywide takes satisfaction in people's inconvenience and discomfort.To begin with, I was never sent fully signed contracts or inventory checks. In three years I never had a single request satisfied. Now it has been more than one month since I checked out and I'm still waiting for a simple update about what's going on with my deposit. I had to go through alternative dispute resolution through the deposit protection scheme.
Overall, I ...
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1 Star Review
Aug 12,2016
By: 'Pavlina'
Aug 12,2016
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG1
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Postcode: NG1
0
people found
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The most unacceptable service. They promised to take care of a main issue on the house as soon as possible and then they just didn't reply. Worst agency, just stay away from them....
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1 Star Review
Jul 28,2016
By: 'Michael Easthope'
Jul 28,2016
Branch: Stratford-upon-Avon, 24 Sheep Street
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: No
Postcode: B34
Branch: Stratford-upon-Avon, 24 Sheep Street
Lettings (as a Tenant)
Rent PCM: £695
Postcode: B34
0
people found
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Promised call backs that never happen, 15 issues in 2 years none resolved in a timely fashion, one issue been going on a year and we have been without a shower 2 months...
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What agent could do to change your mind?
N/A
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N/A
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1 Star Review
Jun 01,2016
By: 'DISGUSTING SERVICE/STAFF'
Jun 01,2016
Branch: Warrington, 66-70 London Road
Stockton Heath
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WA1
Branch: Warrington, 66-70 London Road
Stockton Heath
Lettings (as a Tenant)
Postcode: WA1
1
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I moved into the apartment after the previous Tennant had supposedly left without notice and in arrears. I had to get the place professionally cleaned it was that bad! Bridgefords were totally unresponsive to my complaints. The woman who came to do the checkout after my 6 month lease was ended was a nervous wreck and didn't have a clue what should be in the furnished apartment so called the office to be passed to 2 further people who didn't know! I questioned her and she shouted down the phone I...
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What agent could do to change your mind?
A friends Daughter wanted to move in the apartment after I moved out, She was buying my furniture so basically I'd walk out and she would walk in, she was charged the full ‚£600.00 to ‚£700.00 of fees on top of the ‚£1000.000 rent/bond!
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Comment on agent fees
A friends Daughter wanted to move in the apartment after I moved out, She was buying my furniture so basically I'd walk out and she would walk in, she was charged the full ‚£600.00 to ‚£700.00 of fees on top of the ‚£1000.000 rent/bond!
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1 Star Review
Jun 01,2016
By: 'Tom'
Jun 01,2016
Services: Property Management
Rent PCM: £800
Would you recommend?: No
Postcode: ox16
Property Management
Rent PCM: £800
Postcode: ox16
1
people found
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Moved out over a month ago and still waiting for my deposit back, Countrywide has called my land lady and she is happy to release all of my deposit back. Which is good to hear. Countrywide even said I'll get it back with in 3-5 days after 2.5 weeks, it's now 9 days since then. In total its 33 days and counting. Going to have to call every day just to make sure I'm not forgotten about.
But seriously why is it so hard and take soooooo long to get back my deposit when everything is ok....
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Comment on agent fees
NA
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1 Star Review
May 11,2016
By: 'Angry tracy'
May 11,2016
Branch: Leicester, 48 Granby Street
Services: Sales (as a Vendor)
Sold price: £355000
Would you recommend?: No
Postcode: Le14
Branch: Leicester, 48 Granby Street
Sales (as a Vendor)
Sold price: £355000
Postcode: Le14
1
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I'm disgusted and angry and the service (or lack of) from countrywide. Made me sign a 5 month contract confident they were going to sell my house (or take fees regardless). Within a week I was told there was a buyer so I got a conveyancing team on it. What they failed to tell me (correspondence was poor) was that the buyer had changed his mind and they were looking for another buyer which they found. This started in march 2015. By October I was wondering where this sale was going so called solic...
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What agent could do to change your mind?
Agents fees are disgusting. They chase them even when they've list you money, failed to sell your property and are very difficult to deal with (until they want money). Daylight robbery. Would you pay for shopping twice? No
Attached Files
Comment on agent fees
Agents fees are disgusting. They chase them even when they've list you money, failed to sell your property and are very difficult to deal with (until they want money). Daylight robbery. Would you pay for shopping twice? No
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1 Star Review
Mar 22,2016
By: 'Lee Bragg'
Mar 22,2016
Branch: Preston, 1 Winkley Street
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: PR$
Branch: Preston, 1 Winkley Street
Lettings (as a Tenant)
Rent PCM: £600
Postcode: PR$
1
people found
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Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later there was still no sign of my deposit being returned. No call is ever returned from the Preston branch, though Mansfield were help full so they get the 2 stars. Boiler and fence that broke i ended up paying for as the Preston Branch were just next to useless. Glad i got t...
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What agent could do to change your mind?
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
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Comment on agent fees
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
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1 Star Review
Mar 14,2016
By: 'Stay Away From Countrywide'
Mar 14,2016
Branch: Kingston Upon Thames, 13-15 Richmond Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: KT2
Branch: Kingston Upon Thames, 13-15 Richmond Road
Lettings (as a Landlord)
Postcode: KT2
2
people found
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The staff at Taymar House, the Head Office of Countrywide, have made many errors and have tried to cover them up. Their relationship with their contractors is too close for comfort. Work that had been authorised within the tennanted property, had been started and then left for five months. Countrywide however paid the contractor with my funds when the contractor submitted an invoice on the first day he started work. The contractor has still not returned five weeks after Countrywide admitted th...
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Comment on agent fees
The fees are irrelevent compared with the amount they are costing in repairs and arrears.
2
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1 Star Review
Jan 26,2016
By: 'Sammie'
Jan 26,2016
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: No
Postcode: Ng2
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Rent PCM: £475
Postcode: Ng2
3
people found
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Absolute joke of an agents, do not provide a service for the tenant at all. Inventory was that bad it listed the front door as white upvc door in good condition when it had a blue front door that was damaged, bowed and cracked and did not fit the frame, house was dirty still had sellotape on the window from evicting the previous tenants and electrical switches marked on the inventory as not visually safe. Had to report multiple items on moving in including electric faults, broken light fitting s...
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What agent could do to change your mind?
Awful absolute joke, higher than any other agents and they do nothing for it.
Attached Files
Comment on agent fees
Awful absolute joke, higher than any other agents and they do nothing for it.
3
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1 Star Review
Jan 20,2016
By: 'LadyJ'
Jan 20,2016
Branch: Milton Keynes, Countrywide House
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Mk4
Branch: Milton Keynes, Countrywide House
Sales (Prospective customer)
Postcode: Mk4
5
people found
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Worst estate agents I've EVER dealt with, gave false advice, stole £355 from me which they promised back. 5 months on I'm still fighting to get this money back even had to get the ombudsman involved. STAY CLEAR DO NOT DO BUSINESS!...
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Comment on agent fees
Ridiculously high for a "service they do not provide"
5
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5 Star Review
Dec 11,2015
By: 'Lisa Tawfik'
Dec 11,2015
Branch: Esher, 42 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1375
Would you recommend?: Yes
Postcode: KT10
Branch: Esher, 42 High Street
Lettings (as a Tenant)
Rent PCM: £1375
Postcode: KT10
0
people found
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Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with and she always tried to help where ever she could or pass things on to someone who could. Thanks for the pleasant service :)...
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Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
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1 Star Review
Nov 16,2015
By: 'Charlie'
Nov 16,2015
Branch: Biggleswade, 29 Market Square
Services: Lettings (as a Tenant)
Rent PCM: £480
Would you recommend?: No
Postcode: Sg18
Branch: Biggleswade, 29 Market Square
Lettings (as a Tenant)
Rent PCM: £480
Postcode: Sg18
2
people found
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Terrible service. It's been nearly 3 months since moving out and they are STILL charging rent and still have not returned my deposit. I ended tennancy on 12th September they continued my tennancy even tho I did not renew it until the 12th October but STILL MOVED NEW TENNENTS IN on the 12th September. I have called them pretty much everyday and get the same pre scripted speech and yet nothing seems to be happening....
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2 Star Review
Oct 19,2015
By: 'Annoyed.'
Oct 19,2015
Branch: Preston, 1 Winkley Street
Services: Lettings (as a Tenant)
Rent PCM: £430
Would you recommend?: No
Postcode: PR7
Branch: Preston, 1 Winkley Street
Lettings (as a Tenant)
Rent PCM: £430
Postcode: PR7
3
people found
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Terrible company; absolutely nobody takes ownership of a problem. They make false promises or drag their feet over things. They managed to re-let my property and the new tenant had already moved in but nobody seemed bothered about returning my deposit. Several phone calls later, I lost my temper with someone and things finally moved along (Having already been PROMISED that I would get a call back the previous day) .
This also comes after reporting various other issues and nobody coming out to...
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