-
- More filters
-
- Sales (as a Vendor)1
- Sales (as a Buyer)1
- Sales (Prospective customer)1
-
- Lettings (as a Landlord)66
- Lettings (as a Tenant)151
- Lettings (Prospective customer)4
- Repair/Property Management
0
-
- They manage our building
0
- They are our factor
0
- They manage our estate1
-
- They arranged our mortgage
0
- Re-Mortgages (Prospective Customer)
0
- Mortgages (Prospective Customer)
0
-
- Surveys
0
- Conveyancing
0
1 Star Review
Sep 23,2016
By: 'Dan'
Sep 23,2016
Branch: Mansfield, 75 Westgate
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: No
Postcode: pr35
Branch: Mansfield, 75 Westgate
Lettings (as a Tenant)
Rent PCM: £895
Postcode: pr35
0
people found
this helpful
Put you through to people who your complaining about. Unprofessional and do not consider the difficult and awkward situation they put a person with autism in....
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 08,2016
By: 'Disgruntled'
Sep 08,2016
Branch: Stafford, Bank House
Greengate Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: ST7
Branch: Stafford, Bank House
Greengate Street
Lettings (as a Tenant)
Postcode: ST7
0
people found
this helpful
Service received by these agents was completely lacking. The so-called 'Customer Service Manager' will only reply to 1 in 10 emails, and does not provide any help. Still not received my deposit back 3 months after leaving the property - landlord is just as disgruntled with the service. For the cost of the agent fees I would at least expect a courteous service....
read full review
What agent could do to change your mind?
High.
Comment on agent fees
High.
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 07,2016
By: 'james'
Sep 07,2016
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: No
Postcode: BS8
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £825
Postcode: BS8
0
people found
this helpful
A company that is only out for its own interest. They neither had our (tenant) or the landlords interest at heart when making decisions, only the ease of profit and the path of least resistance.
1. Requesting money for items that are not necessary (extorting money for new contracts, when a rolling contract would suffice - Dont pay them)
2. Did not provide suitable notice for sale of property being let prior to inviting buyers to view (just turned up)
3. deliberate use of contract dates to trap...
read full review
What agent could do to change your mind?
Bad. After 6 month contract was up they wrote to say 'good news' you can stay another 6 months for £xxx as an arrangement fee. There is no arranging involved, it is a rolling contract. They will try it on.
Comment on agent fees
Bad. After 6 month contract was up they wrote to say 'good news' you can stay another 6 months for £xxx as an arrangement fee. There is no arranging involved, it is a rolling contract. They will try it on.
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 04,2016
By: 'honestman'
Sep 04,2016
Branch: Liverpool, 26 Central Square
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: l20
Branch: Liverpool, 26 Central Square
Lettings (as a Tenant)
Rent PCM: £575
Postcode: l20
0
people found
this helpful
I would like to warn you !!! Never, ever rent a house from them!!! And if you do, take picture of everything and keep all emails, not do any agreement face to face on by phone call. They cooperate with Entwistle Green, from which I rented a house for my family.The agent from Entwistle Green agreed and claimed that I was allowed to put carpets in two bedrooms on the horrible, dangerously moving floor, but when I left property the agent from Countrywide told me that I destroyed the floor. They do...
read full review
What agent could do to change your mind?
Very expensive, not worth money because of poor service.
Comment on agent fees
Very expensive, not worth money because of poor service.
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Aug 30,2016
By: 'Highly frustrated'
Aug 30,2016
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: ST16
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Postcode: ST16
0
people found
this helpful
Absolutely appalling service. Staff really did not want to be bothered, having written to me INCORRECTLY to demand 'remittance by return', stating that I was �173 in arrears on my rent. They also advised me that I would be charged �30 per letter for an further letters sent to me on the matter.
I really cannot be bothered to go into further detail. Suffice it to say that I would advise anyone looking for an agent to steer well clear of this company. They really are that...
read full review
Comment on agent fees
Extortionate.
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Aug 29,2016
By: 'burzum'
Aug 29,2016
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: DL3
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £450
Postcode: DL3
0
people found
this helpful
Reading other people's reviews explains a lot. It is like Countrywide takes satisfaction in people's inconvenience and discomfort.To begin with, I was never sent fully signed contracts or inventory checks. In three years I never had a single request satisfied. Now it has been more than one month since I checked out and I'm still waiting for a simple update about what's going on with my deposit. I had to go through alternative dispute resolution through the deposit protection scheme.
Overall, I ...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Aug 12,2016
By: 'Pavlina'
Aug 12,2016
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG1
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Postcode: NG1
0
people found
this helpful
The most unacceptable service. They promised to take care of a main issue on the house as soon as possible and then they just didn't reply. Worst agency, just stay away from them....
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jul 28,2016
By: 'Michael Easthope'
Jul 28,2016
Branch: Stratford-upon-Avon, 24 Sheep Street
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: No
Postcode: B34
Branch: Stratford-upon-Avon, 24 Sheep Street
Lettings (as a Tenant)
Rent PCM: £695
Postcode: B34
0
people found
this helpful
Promised call backs that never happen, 15 issues in 2 years none resolved in a timely fashion, one issue been going on a year and we have been without a shower 2 months...
read full review
What agent could do to change your mind?
N/A
Comment on agent fees
N/A
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 01,2016
By: 'DISGUSTING SERVICE/STAFF'
Jun 01,2016
Branch: Warrington, 66-70 London Road
Stockton Heath
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WA1
Branch: Warrington, 66-70 London Road
Stockton Heath
Lettings (as a Tenant)
Postcode: WA1
0
people found
this helpful
I moved into the apartment after the previous Tennant had supposedly left without notice and in arrears. I had to get the place professionally cleaned it was that bad! Bridgefords were totally unresponsive to my complaints. The woman who came to do the checkout after my 6 month lease was ended was a nervous wreck and didn't have a clue what should be in the furnished apartment so called the office to be passed to 2 further people who didn't know! I questioned her and she shouted down the phone I...
read full review
What agent could do to change your mind?
A friends Daughter wanted to move in the apartment after I moved out, She was buying my furniture so basically I'd walk out and she would walk in, she was charged the full £600.00 to £700.00 of fees on top of the £1000.000 rent/bond!
Comment on agent fees
A friends Daughter wanted to move in the apartment after I moved out, She was buying my furniture so basically I'd walk out and she would walk in, she was charged the full £600.00 to £700.00 of fees on top of the £1000.000 rent/bond!
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 01,2016
By: 'Tom'
Jun 01,2016
Services: Property Management
Rent PCM: £800
Would you recommend?: No
Postcode: ox16
Property Management
Rent PCM: £800
Postcode: ox16
0
people found
this helpful
Moved out over a month ago and still waiting for my deposit back, Countrywide has called my land lady and she is happy to release all of my deposit back. Which is good to hear. Countrywide even said I'll get it back with in 3-5 days after 2.5 weeks, it's now 9 days since then. In total its 33 days and counting. Going to have to call every day just to make sure I'm not forgotten about.
But seriously why is it so hard and take soooooo long to get back my deposit when everything is ok....
read full review
Comment on agent fees
NA
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 11,2016
By: 'Angry tracy'
May 11,2016
Branch: Leicester, 48 Granby Street
Services: Sales (as a Vendor)
Sold price: £355000
Would you recommend?: No
Postcode: Le14
Branch: Leicester, 48 Granby Street
Sales (as a Vendor)
Sold price: £355000
Postcode: Le14
0
people found
this helpful
I'm disgusted and angry and the service (or lack of) from countrywide. Made me sign a 5 month contract confident they were going to sell my house (or take fees regardless). Within a week I was told there was a buyer so I got a conveyancing team on it. What they failed to tell me (correspondence was poor) was that the buyer had changed his mind and they were looking for another buyer which they found. This started in march 2015. By October I was wondering where this sale was going so called solic...
read full review
What agent could do to change your mind?
Agents fees are disgusting. They chase them even when they've list you money, failed to sell your property and are very difficult to deal with (until they want money). Daylight robbery. Would you pay for shopping twice? No
Comment on agent fees
Agents fees are disgusting. They chase them even when they've list you money, failed to sell your property and are very difficult to deal with (until they want money). Daylight robbery. Would you pay for shopping twice? No
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Mar 22,2016
By: 'Lee Bragg'
Mar 22,2016
Branch: Preston, 1 Winkley Street
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: PR$
Branch: Preston, 1 Winkley Street
Lettings (as a Tenant)
Rent PCM: £600
Postcode: PR$
0
people found
this helpful
Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later there was still no sign of my deposit being returned. No call is ever returned from the Preston branch, though Mansfield were help full so they get the 2 stars. Boiler and fence that broke i ended up paying for as the Preston Branch were just next to useless. Glad i got t...
read full review
What agent could do to change your mind?
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
Comment on agent fees
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Mar 14,2016
By: 'Stay Away From Countrywide'
Mar 14,2016
Branch: Kingston Upon Thames, 13-15 Richmond Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: KT2
Branch: Kingston Upon Thames, 13-15 Richmond Road
Lettings (as a Landlord)
Postcode: KT2
1
people found
this helpful
The staff at Taymar House, the Head Office of Countrywide, have made many errors and have tried to cover them up. Their relationship with their contractors is too close for comfort. Work that had been authorised within the tennanted property, had been started and then left for five months. Countrywide however paid the contractor with my funds when the contractor submitted an invoice on the first day he started work. The contractor has still not returned five weeks after Countrywide admitted th...
read full review
Comment on agent fees
The fees are irrelevent compared with the amount they are costing in repairs and arrears.
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jan 26,2016
By: 'Sammie'
Jan 26,2016
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: No
Postcode: Ng2
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Rent PCM: £475
Postcode: Ng2
3
people found
this helpful
Absolute joke of an agents, do not provide a service for the tenant at all. Inventory was that bad it listed the front door as white upvc door in good condition when it had a blue front door that was damaged, bowed and cracked and did not fit the frame, house was dirty still had sellotape on the window from evicting the previous tenants and electrical switches marked on the inventory as not visually safe. Had to report multiple items on moving in including electric faults, broken light fitting s...
read full review
What agent could do to change your mind?
Awful absolute joke, higher than any other agents and they do nothing for it.
Comment on agent fees
Awful absolute joke, higher than any other agents and they do nothing for it.
3
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jan 20,2016
By: 'LadyJ'
Jan 20,2016
Branch: Milton Keynes, Countrywide House
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Mk4
Branch: Milton Keynes, Countrywide House
Sales (Prospective customer)
Postcode: Mk4
4
people found
this helpful
Worst estate agents I've EVER dealt with, gave false advice, stole £355 from me which they promised back. 5 months on I'm still fighting to get this money back even had to get the ombudsman involved. STAY CLEAR DO NOT DO BUSINESS!...
read full review
Comment on agent fees
Ridiculously high for a "service they do not provide"
4
people found
this helpful
Was this helpful?
Yes
5 Star Review
Dec 11,2015
By: 'Lisa Tawfik'
Dec 11,2015
Branch: Esher, 42 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1375
Would you recommend?: Yes
Postcode: KT10
Branch: Esher, 42 High Street
Lettings (as a Tenant)
Rent PCM: £1375
Postcode: KT10
0
people found
this helpful
Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with and she always tried to help where ever she could or pass things on to someone who could. Thanks for the pleasant service :)...
read full review
Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 16,2015
By: 'Charlie'
Nov 16,2015
Branch: Biggleswade, 29 Market Square
Services: Lettings (as a Tenant)
Rent PCM: £480
Would you recommend?: No
Postcode: Sg18
Branch: Biggleswade, 29 Market Square
Lettings (as a Tenant)
Rent PCM: £480
Postcode: Sg18
2
people found
this helpful
Terrible service. It's been nearly 3 months since moving out and they are STILL charging rent and still have not returned my deposit. I ended tennancy on 12th September they continued my tennancy even tho I did not renew it until the 12th October but STILL MOVED NEW TENNENTS IN on the 12th September. I have called them pretty much everyday and get the same pre scripted speech and yet nothing seems to be happening....
read full review
2
people found
this helpful
Was this helpful?
Yes
2 Star Review
Oct 19,2015
By: 'Annoyed.'
Oct 19,2015
Branch: Preston, 1 Winkley Street
Services: Lettings (as a Tenant)
Rent PCM: £430
Would you recommend?: No
Postcode: PR7
Branch: Preston, 1 Winkley Street
Lettings (as a Tenant)
Rent PCM: £430
Postcode: PR7
3
people found
this helpful
Terrible company; absolutely nobody takes ownership of a problem. They make false promises or drag their feet over things. They managed to re-let my property and the new tenant had already moved in but nobody seemed bothered about returning my deposit. Several phone calls later, I lost my temper with someone and things finally moved along (Having already been PROMISED that I would get a call back the previous day) .
This also comes after reporting various other issues and nobody coming out to...
read full review
3
people found
this helpful
Was this helpful?
Yes
2 Star Review
Oct 12,2015
By: 'P.'
Oct 12,2015
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: MK13
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: MK13
1
people found
this helpful
The main problems in dealing with Countrywide for over four years now:
1. They didn't keep their word on having certain repairs carried out and problems solved before our move in date and subsequently these issues have not been resolved except where we have spent our own time and money on them.
2. They do not move quickly to resolve even urgent issues for the most part but instead blame their lack of action on "not being able to contact the landlord". What are we and the landlord pay...
read full review
What agent could do to change your mind?
They could manage properties properly while maintaining excellent prompt communication with landlords and tenants, solving problems effectively and quickly as they arise.
Isn't that the 'mission statement" of a lettings agency?
Comment on agent fees
I got lucky - when presented with the bill for the various fees I told them to cut it in half or the deal was off. They didn't cut it in half and they still charged me above the going rate but I saved a fair bit just the same.
1
people found
this helpful
Was this helpful?
Yes
2 Star Review
Oct 09,2015
By: 'JayCee'
Oct 09,2015
Branch: Preston, 1 Winkley Street
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: No
Postcode: PR5
Branch: Preston, 1 Winkley Street
Lettings (as a Landlord)
Rent PCM: £550
Postcode: PR5
2
people found
this helpful
Firstly, all Countrywide Landlords, did you know that Countrywide (or is it Bridgefords) do a deal with energy providers. When a tenant leaves your property, they switch your energy provider - getting a back-hander from the energy company as they now have your next tenants business. Currently in the North West area, they change you over to Spark and yes, they put you with an expensive provider on an expensive tariff. Is that underhand?
So, what have Countrywide done to me. I have rented out wit...
read full review
What agent could do to change your mind?
Customer service is more important than you realise. Be more efficient. Realise who your customer is. Realise where your money is coming from. Customer service. Stop lying. Customer service. Get the facts instead of reporting what you think. Customer service. Get a CRM and proper tenancy housing computer system. Customer service. This market is getting much bigger and you have gone from being the biggest and best to one of the worst. Oh, and did I mention that your customer service is appalling.
Comment on agent fees
Starting up fees are above others but as up to now, you have always found me good tenants, quickly, am happy to pay this. Everything after this is overpriced and in numerous cases down right underhand and these grind very heavily on the back of my mind. If everything after check-in were perfect, higher costs are acceptable but as everything after check-in is appalling, they are not.
2
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 29,2015
By: 'Scott'
Sep 29,2015
Branch: Mansfield, 75 Westgate
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: No
Postcode: NG18
Branch: Mansfield, 75 Westgate
Lettings (as a Tenant)
Rent PCM: £475
Postcode: NG18
3
people found
this helpful
By far the worst company I have ever dealt with in my life. I'm a honest and reliable tenant with a great history. When I first viewed the property it was part-furnished with two beds and a sofa. I asked the agent if these items could be removed if I decided to sign. She phoned someone and confirmed that yes, the items would be removed before I moved in. Satisfied with this, I signed the contract that day.
Moving day came, and the furniture was still present. I phoned constantly chasing their ...
read full review
What agent could do to change your mind?
Hidden renewal fees that seem to increase year-on-year. I have no idea what these fees are for - other agencies don't charge them. I can guarantee it's not for exceptional customer service!
Comment on agent fees
Hidden renewal fees that seem to increase year-on-year. I have no idea what these fees are for - other agencies don't charge them. I can guarantee it's not for exceptional customer service!
3
people found
this helpful
Was this helpful?
Yes
2 Star Review
Sep 29,2015
By: 'landladyh'
Sep 29,2015
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W12
Lettings (as a Landlord)
Postcode: W12
1
people found
this helpful
Very confused administration - there seemed to be no back office. My first payments went to the wrong account, despite several calls and letters. The next year the same thing happened, and I was obliged to repeat letters etc. Unexplained admin charges frequently levied with no explanation (CRL exclusive tax)....
read full review
What agent could do to change your mind?
Charged less. Better admin. More transparent charges.
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
Aug 27,2015
By: 'Craig'
Aug 27,2015
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: G33
Lettings (as a Tenant)
Rent PCM: £550
Postcode: G33
1
people found
this helpful
By far the worst, most disorganized company i've ever had the misfortune of dealing with. No clear pathway to speak to a certain person with these clowns, constantly asking you the same questions i've already answered to other staff members, having to phone halfway across the country for certain things, absolutely insane admin fees for nonexistent services. Moved out after six months as grew sick to death of dealing with their incompetent staff. Avoid these fools at all costs, for lettings and s...
read full review
What agent could do to change your mind?
Nothing. I hope they go under and cease to exist soon.
1
people found
this helpful
Was this helpful?
Yes
4 Star Review
Aug 19,2015
By: 'Marta'
Aug 19,2015
Branch: Warrington, 66-70 London Road
Stockton Heath
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: Yes
Postcode: WA7
Branch: Warrington, 66-70 London Road
Stockton Heath
Lettings (as a Tenant)
Rent PCM: £495
Postcode: WA7
0
people found
this helpful
Girls were very friendly and helpful with assisting me to find a perfect new home. I already recommended them to my friends....
read full review
Comment on agent fees
I think that admin fees were a little steep
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Aug 06,2015
By: 'Jonathan'
Aug 06,2015
Branch: Washington, Unit Z
First Floor
The Galleries
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: NE8
Branch: Washington, Unit Z
First Floor
The Galleries
Lettings (as a Tenant)
Rent PCM: £600
Postcode: NE8
1
people found
this helpful
An appauling agent to deal with. Jennifer who used to work for this company did several inspections whilst renting from them for 3 years - don't think she was EVER polite when she came out and was quite happy in making you feel small (which seems the Countrywide Lettings way to be honest!). Moved out cos we had a leaking radiator which they did nothing about for a year, not to mention exploding light bulbs and faulty electrics (oven heater element blew up, extractor fan bulb also exploded, among...
read full review
What agent could do to change your mind?
Admin fee of 60 pound to get a cleaner??
Comment on agent fees
Admin fee of 60 pound to get a cleaner??
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jul 04,2015
By: 'Sammy'
Jul 04,2015
Branch: Lancaster, 67-71 Market Street
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 67-71 Market Street
Lettings (as a Tenant)
Rent PCM: £750
Postcode: LA1
1
people found
this helpful
Aside from the extortionate fees, they are the same miserable estate agents we've all come to expect. However, their fee structure is the issue which makes them particularly repugnant. Tenancy fee, reference fee, guarantor fee, guarantor acceptance fee, check in fee... and despite itemising and overcharging for every aspect of their administration, they charge an administration fee on top.
Then after a year, they charged me �125 to reprint my tenancy agreement and post it to me.
Dis...
read full review
What agent could do to change your mind?
Utter extortion.
Comment on agent fees
Utter extortion.
1
people found
this helpful
Was this helpful?
Yes
2 Star Review
Jul 03,2015
By: 'aggy54'
Jul 03,2015
Branch: Guildford, 172 High Street
Services: Lettings (as a Tenant)
Rent PCM: £388
Would you recommend?: No
Postcode: GU2
Branch: Guildford, 172 High Street
Lettings (as a Tenant)
Rent PCM: £388
Postcode: GU2
0
people found
this helpful
I felt I had to write this review even though my daughter left Uni 3 years ago because the treatment received by this branch and specifically Andrea was disgusting.
I was asked to act as a guarantor for my daughter AND her housemates ! Andrea was rude to my daughter and her housemates, treating them like children even though they were more than capable of dealing with the house move. The girls were in their final year at University. She failed to explain things properly and give out informa...
read full review
What agent could do to change your mind?
Extortionate
Comment on agent fees
Extortionate
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 24,2015
By: 'gwyneth'
Jun 24,2015
Branch: Stratford-upon-Avon, 24 Sheep Street
Services: Lettings (as a Tenant)
Rent PCM: £715
Would you recommend?: No
Postcode: CV37
Branch: Stratford-upon-Avon, 24 Sheep Street
Lettings (as a Tenant)
Rent PCM: £715
Postcode: CV37
0
people found
this helpful
Everything was awful from the get-go.
1. We were asked for a �200 non-refundable deposit and told this would cover the agency fees. Once it was paid, we were told that we actually owed another �300. Our agent, Will Burden, went back on this and claimed that he had explained everything up front. There was no paper trail, what could we do? We started recording all phone calls and storing all emails.
2. Previous tenants had had a cat. We are severely allergic to cat hair. W...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 18,2015
By: 'Chas'
Jun 18,2015
Branch: Milton Keynes, Countrywide House
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: No
Postcode: HD6
Branch: Milton Keynes, Countrywide House
Lettings (as a Landlord)
Rent PCM: £525
Postcode: HD6
0
people found
this helpful
1. They closed my local branch without warning. I couldn't get an answer on the phone, so called and found a notice on the door. That was 3 years or more ago - I'm still waiting to be told officially that it's closed and my account transferred to Halifax.
2. They didn't do the regular inspections very often.
3. When the last tenancy started it was on a fully managed basis with a 24/7 call centre for the tenant. When the tenant started calling me at weekends I found this had been reduced to off...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jun 17,2015
By: 'Candice'
Jun 17,2015
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: BS6
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: BS6
0
people found
this helpful
I have been contacted twice (two months consecutively) in error by the credit control team to inform me of my outstanding arrears. My landlord had received the same notice stating that I defaulted on my rental payment. This error is detrimental to anyone's character and should only be tolerated once.
The bank reference code had been set up correctly from the start and the lease amount was scheduled to deduct 3 days before the next period. I requested for controls to be put in place after the ...
read full review
0
people found
this helpful
Was this helpful?
Yes
