“wish i could give zero stars...”
1 Star Review
Nov 07,2018
By: 'Danny Devito'
Nov 07,2018
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Postcode: BH9
0
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I have never written an online review for anything in my life but this lettings agency has angered me so much that I feel the need to inform everyone to STAY AWAY from this absolutely terrible agency.
Throughout the two years we had to have ...
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Comment on agent fees
Terrible
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“Bad experience...”
1 Star Review
Nov 01,2018
By: 'L'
Nov 01,2018
Branch: Guildford, 172 High Street
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: No
Postcode: gu24
Branch: Guildford, 172 High Street
Lettings (as a Tenant)
Rent PCM: £825
Postcode: gu24
0
people found
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Kind and polite... until they receive your payments.
After that, forget about them. They won't be of any help, totally useless. They become very responsive again at check out, when they will find a way to deduct what they can from your deposit. Useless. ...
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“Poor service particularly by Back Office, and rip off hidden charges...”
1 Star Review
Sep 10,2018
By: 'steve q'
Sep 10,2018
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO4
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Postcode: SO4
3
people found
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Countrywide's MO is to take over small high street companies and then masquerade under what appears to be a local name. Countrywide took over a small independent letting agent in
Amesbury and the name to Austin Wyatt. All of the experienced, knowledgeable staff either ...
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Comment on agent fees
High, and extensive. Some are hidden (eg premiums added to maint bills paid to them directly by the contractor). And even a simple renewal ix overcharged.
3
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“Shocking Full Management Service...”
1 Star Review
Jun 28,2018
By: 'Kernowmaid'
Jun 28,2018
Branch: Truro, 114 Kenwyn Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TR16
Branch: Truro, 114 Kenwyn Street
Lettings (as a Landlord)
Postcode: TR16
4
people found
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The complete lack of full management of our property from the is company is outstanding, never did I think a lettings agency could be so incompetent. They take the fee (plus extra fees that I struggled to get back) but do not provide the service. ...
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4
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“Daylight robbers...”
1 Star Review
May 05,2018
By: 'Honestfred'
May 05,2018
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: No
Postcode: Hx2
Lettings (as a Tenant)
Rent PCM: £475
Postcode: Hx2
4
people found
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This company are daylight robbers. They can't be trusted. They will do everything to get out of paying back a bond. The companies they use to clean charge extortionate prices for cleaning a fridge.
I wouldn't ever use these again....
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Comment on agent fees
Rip off...like most to be fair
4
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“Awful avoid at all cost...”
1 Star Review
Apr 21,2018
By: 'Andy'
Apr 21,2018
Branch: Teeside, 127 Albert Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: Ts5
Branch: Teeside, 127 Albert Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: Ts5
3
people found
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Absolutely awful from start to finish. Was told I would be set up with electricity when moved in and set up in a different house resulting in debt collection agencies contacting me to collect debt for a property I didn't live in. We set ...
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3
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“AVOID...”
1 Star Review
Mar 29,2018
By: 'Hannah'
Mar 29,2018
Branch: Bristol, 28 The Mall
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: BS6
Branch: Bristol, 28 The Mall
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: BS6
9
people found
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The level of incompetency is astounding (a special shout out to Cherie Vowles, Property Manager in Bristol whose inability to do the most basic of tasks made me speechless on several occasions).
We rented from them for 1 year and I can honestly say it was ...
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1 Star Review
Feb 16,2018
By: 'Troy'
Feb 16,2018
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: LS11
Lettings (as a Tenant)
Rent PCM: £800
Postcode: LS11
7
people found
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By far the worst estate agent I have ever dealt with and I have been both a landlord and a tenant for the past 20 years. They offer an impersonal and chaotic service and seem to make up unfair fees and charges as they go along. ...
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Comment on agent fees
Rip-off. They charge all kinds of unfair and hidden fees.
7
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1 Star Review
Feb 05,2018
By: 'Ceri Claridge'
Feb 05,2018
Branch: Bracknell, The old Post pffice
17/18 New Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG21
Branch: Bracknell, The old Post pffice
17/18 New Street
Lettings (as a Tenant)
Postcode: RG21
4
people found
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Let me tell you about my little afternoon of rage courtesy of Countrywide Lettings and their profound ability to share personal data literally willy nilly.
Recieved a letter via post and email inviting me to organise a check out where they listed the future tenant ...
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Comment on agent fees
I first let the properly 4 years ago but remember that the fees were nearly double that of competitors. Fee to renew the property also seemed high considering we sent back our signed agreements and never got copies back that were signed by the landlord.
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1 Star Review
Jan 29,2018
By: 'Will report you'
Jan 29,2018
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: Bh8
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £750
Postcode: Bh8
5
people found
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I just can't believe such behaviour from a company like this. I've been offered to renew the tenancy for another 2 years which I accepted, signed and paid the fees £120. After 3 months they came to me stating the landlord didn't sign back so ...
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1 Star Review
Jan 20,2018
By: 'Dee'
Jan 20,2018
Branch: Fleet, 177-179 Fleet Road
Services: Lettings (as a Landlord)
Rent PCM: £990
Would you recommend?: No
Postcode: Rg27
Branch: Fleet, 177-179 Fleet Road
Lettings (as a Landlord)
Rent PCM: £990
Postcode: Rg27
4
people found
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Cannot give you manager's full name (georgina) as she would not take our call but left a trainee to try and deal with some serious issues. Would never, never use your company againok area. We only ended up with useless company by default of ...
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Comment on agent fees
Bad for the service received on ending rental contracrt.
4
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3 Star Review
Jan 20,2018
By: 'Unhappy'
Jan 20,2018
Branch: Coventry, 149/151 New Union Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NN
Branch: Coventry, 149/151 New Union Street
Lettings (as a Landlord)
Postcode: NN
1
people found
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Poor service. Not recommended. Reluctant to be informative and helpful if outside their standard responses. More interested in fitting in with their own systems than providing a decent service to their over-charged clients....
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Comment on agent fees
Fees too high and they charge both the owner and the tenant for the same things.
1
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1 Star Review
Jan 11,2018
By: 'RDA'
Jan 11,2018
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: SO15
4
people found
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I have been a tenant of a property in Southampton for two and a half years with Countrywide (via Morris Dibben Rentals). My friends are the landlords of the property. Luckily I have just bought a house in the area and am moving out as ...
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Comment on agent fees
They are standard for the area I believe.
4
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1 Star Review
Jan 06,2018
By: 'Watching You'
Jan 06,2018
Branch: Guildford, 172 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: gu5
Branch: Guildford, 172 High Street
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: gu5
3
people found
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The WORST company to deal with. The property management company Countrywide made us wait over 7 months for house repairs, then Gascoigne Pees agents made my husband, baby and I homeless over the new year period and then expected us to STILL pay rent with an ...
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Comment on agent fees
Ridiculous. No inventory carried out but still charged for it. Admin fees are a joke!
3
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1 Star Review
Nov 21,2017
By: 'Graeme'
Nov 21,2017
Branch: Heswall, 27 Pensby Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CH5
Branch: Heswall, 27 Pensby Road
Lettings (as a Tenant)
Postcode: CH5
2
people found
this helpful
An utter disgrace of a company. Avoid like the plague. Do NOT buy a property that is managed by these charlatans, When you come to sell, they will charge you hundreds of pounds for a useless Management pack and put obstacles in your way. This ...
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Comment on agent fees
Extortionate, greedy, corrupt.
2
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1 Star Review
Nov 15,2017
By: 'Nydon'
Nov 15,2017
Branch: Hove, 20 Church Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Bn3
Branch: Hove, 20 Church Road
Lettings (as a Tenant)
Postcode: Bn3
2
people found
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Do not go with this letting agency, unless you have money to burn. They are only interested in money, they don't accept or admit when they are wrong and will only return any money they owe you if you take them to court.
And ...
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Comment on agent fees
Bad
Me and my wife count as 2
2 X £150 admin fee
2 X £25 reference fee
2 X renewal fee (which they tried to reduce to every 6 months!!
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1 Star Review
Nov 10,2017
By: 'Wasting time and money'
Nov 10,2017
Branch: Croydon, 28 Norfolk House
George Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CR0
Branch: Croydon, 28 Norfolk House
George Street
Lettings (as a Landlord)
Postcode: CR0
3
people found
this helpful
Very poor service. I would avoid them at all costs. They do not respond to emails. I have a tenant who moved out not paying the last months rent and they have yet to release the tenant's deposit. I had to contact them before ...
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Comment on agent fees
Average
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5 Star Review
Oct 12,2017
By: 'Colin Usher'
Oct 12,2017
Branch: Biggleswade, 29 Market Square
Services: Sales (as a Buyer)
Sold price: £168000
Would you recommend?: Yes
Postcode: SG18
Branch: Biggleswade, 29 Market Square
Sales (as a Buyer)
Sold price: £168000
Postcode: SG18
0
people found
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I would like to express my thanks to the staff and especially Lorraine Barnett in assisting my aged relative in securing her flat purchase from the existing rental. Numerous unforeseen problems evolved which without personal intervention and help from the staff the transaction would have ...
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Comment on agent fees
Good
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1 Star Review
Sep 12,2017
By: 'hello123'
Sep 12,2017
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Landlord)
Rent PCM: £600
Would you recommend?: No
Postcode: ng1
Branch: Nottingham, 65/66 Long Row
Lettings (as a Landlord)
Rent PCM: £600
Postcode: ng1
2
people found
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Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, ...
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1 Star Review
Sep 07,2017
By: 'Unhappy customer'
Sep 07,2017
Branch: Blackpool, 32-36 Topping Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: FY1
Branch: Blackpool, 32-36 Topping Street
Lettings (as a Tenant)
Postcode: FY1
2
people found
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The worst agency. Since June 2015 waiting for them to remove damp in house. they even don't reply emails and by phone just keep promising somebody to come. This week manager Kyle Hodge send me guys to home to fix some issues but instead to do ...
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2
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1 Star Review
Aug 24,2017
By: 'Tolu'
Aug 24,2017
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: m6
Branch: Nottingham, Countrywide House
Sherwood Court
Lake View Drive
Lettings (as a Tenant)
Rent PCM: £650
Postcode: m6
3
people found
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They are insultive in their approach and the worst set of people to deal with because of their lack of understanding or even the common sense to even check with their colleagues. Terrible people letting agents....
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Comment on agent fees
They charge an arm and a leg
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5 Star Review
Aug 18,2017
By: 'D Newman'
Aug 18,2017
Branch: Leamington Spa, 1 Euston Place
Services: Lettings (as a Landlord)
Rent PCM: £975
Would you recommend?: Yes
Postcode: Cv32
Branch: Leamington Spa, 1 Euston Place
Lettings (as a Landlord)
Rent PCM: £975
Postcode: Cv32
0
people found
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RA Bennett in Leamington have just rented out my property again. They know the market well and provided me with a very professional service. I will definitely use them again....
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Comment on agent fees
Fees in line with the market
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1 Star Review
Jul 27,2017
By: 'Offended by Incompetence'
Jul 27,2017
Branch: Southampton, 26 London Road
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 26 London Road
Lettings (as a Tenant)
Rent PCM: £600
Postcode: SO15
2
people found
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Disgusting company branch run by an incompetent manager. The reviews for this company speak for themselves. The staff are rude, do not return calls, ignore emails and are never in the office, probably out of fear from having to deal with angry tenants and landlords. ...
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Comment on agent fees
Anything they charge is outrageous for the lack of service they deliver to tenants and landlords.
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1 Star Review
Jun 21,2017
By: 'frustratingly ignored'
Jun 21,2017
Branch: Truro, 114 Kenwyn Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TR1
Branch: Truro, 114 Kenwyn Street
Lettings (as a Tenant)
Postcode: TR1
0
people found
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Avoid! We vacated a property over a month ago and are still awaiting a response on our deposit. So not only have they not returned the deposit, they have given no reason as to why. Several emails have been ignored and when asked why I ...
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1 Star Review
May 03,2017
By: 'Dee'
May 03,2017
Services: Lettings (as a Landlord)
Rent PCM: £675
Would you recommend?: No
Postcode: CF10
Lettings (as a Landlord)
Rent PCM: £675
Postcode: CF10
2
people found
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I have been a landlord for one year and have had ongoing issues with Cardiff Bay with regard to communications, getting work done at the flat, my emails ignored and tenants being ignored when they want to contact the branch. I was misinformed regarding a ...
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Comment on agent fees
Fees are ok
2
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1 Star Review
Apr 13,2017
By: 'T'
Apr 13,2017
Branch: Newcastle upon Tyne, 121 St GEorge Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE20
Branch: Newcastle upon Tyne, 121 St GEorge Terrace
Lettings (as a Tenant)
Postcode: NE20
3
people found
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I received an email on holiday stating that since they had not received any indication that I was choosing to stay in the property & my tenancy was coming to an end, they were serving a final notice. This was in August, I had signed &...
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Comment on agent fees
Waste of money.
3
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1 Star Review
Mar 31,2017
By: 'No deposit since 16 Dec'
Mar 31,2017
Branch: Croydon, 28 Norfolk House
George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Cr0
Branch: Croydon, 28 Norfolk House
George Street
Lettings (as a Tenant)
Postcode: Cr0
4
people found
this helpful
Truly awful service. For no reason whatsoever, between them and the landlord I still don't have my deposit back. I vacated with good feedback on 16th December.
I had to give 1 star to leave feedback...
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4
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1 Star Review
Jan 15,2017
By: 'LANDLORD'
Jan 15,2017
Services: Lettings (as a Landlord)
Rent PCM: £425
Would you recommend?: No
Postcode: L20
Lettings (as a Landlord)
Rent PCM: £425
Postcode: L20
5
people found
this helpful
I was a landlord of Entwistle and Green / Countrywide. I decided after being treated poorly by another agent, that a larger company would more than likely treat me better, open more doors as a investor, and certainly pay on time, With invoices. NOT SO!!!!!!!!!
AVOID ...
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Comment on agent fees
VERY BAD
5
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1 Star Review
Jan 12,2017
By: 'ClaudiaB'
Jan 12,2017
Branch: Oxford, 12/13 St Clements
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX2
Branch: Oxford, 12/13 St Clements
Lettings (as a Tenant)
Postcode: OX2
2
people found
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Feel totally disgusted at the frankly UNPROFESSIONAL manner in which Michelle Jameson of Countrywide Lettings property management dept.
It has taken four whole weeks for our ex landlord to contact Countrywide with regard to releasing our deposit ( held by Mydeposits). In that time, Michelle and ...
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Comment on agent fees
Taylors Lettings in Oxford (St Clements branch in Oxford ) were so desperate to let the tiny two bedroom ground floor flat which had lain empty for quite a while that they waived their £300 agents fees. How generous :-(
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1 Star Review
Nov 15,2016
By: 'Royallyannoyed'
Nov 15,2016
Branch: Bristol, 108 Whiteladies Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: BS3
Branch: Bristol, 108 Whiteladies Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: BS3
10
people found
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Worst experience of a letting agency ever. Besides charging extortionate fee's upon moving into our property they were the most useless agency throughout our entire 5 year contract. They were rude and dismissive on the phone when we amended our contract to a monthly instead of ...
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Comment on agent fees
Extremely high fees and as soon as you are a tenant with them and they can't squeeze any more money out of you they couldn't care less. Nothing will get fixed, no one will call you back, and if you ever get hold of someone they will be rude.
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