63% lettings valuation accuracy
20% lettings fee satisfaction
No company information
...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards
Latest Reviews
View all Reviews 283
22nd Apr 2021
reviewed by 'Mariia'
5th Oct 2020
reviewed by 'Pepper'
12th Sep 2020
reviewed by 'Charlotte'
4th Sep 2020
reviewed by 'Romana'
20th Aug 2020
reviewed by 'Arinze'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 63% | 20% | £300 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 70 | 8 | 182 | 0 | 1 | 1 | 2 | 0 | 11 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
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Countrywide Residential Lettings Branches (view all 102)
Apr 22,2021
Apr 22,2021
0
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I first knew in 2017 the Manager of Countrywide plc (Frank Innes), mrs. Lydia Youle, in their offices here at Derby.
I am convinced that this Company serve as an example, a true reference, to all others Letting and Property Agents in Britain. Countrywide defines new ...
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Nov 25,2020
Nov 25,2020
0
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Absolutely shocking......unhelpful and unprofessional. Delayed response times to emails and lack of response to repair alerts.
Would not recommend... stay clear...
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Oct 05,2020
Oct 05,2020
0
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They deserve less than1 star. No duty of care,no replies to emails for weeks. Even after I agreed to rent reductions they have not given me back my money.
Please please avoid them, I thought they were nice and helpful but they absolutely are ...
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Sep 12,2020
Sep 12,2020
0
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Awful! Myself and my housemate paid £900 deposit for our flat. We left within Coronavirus which was hard enough and made sure the flat was left exactly as it was when we moved in. We have video evidence of how we left the flat which we ...
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Sep 04,2020
Sep 04,2020
0
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Don't want any part time workers Professionals only
Discrimination at its best I feel. Why would anyone wish to apply if they can't afford a property?...
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Aug 20,2020
Aug 20,2020
2
people found
this helpful
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Terrible Agency! They are just interested on your money! They will never return your deposit whole, they must make up a reason to deduct your deposit....
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Jul 01,2020
Jul 01,2020
1
people found
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THIEVES - Quick to take you on as a tenant, however wont return full deposit amount due to the room needing "dusting in some places". Absolute joke....
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Sep 12, 2020
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(1)
Same thing happened to us! We paid £900 total deposit and they were taking £600 for “missing items and cleaning fees”. One of the missing items they said we took was a half empty pot of paint that they later admitted could’ve been removed by the landlord! Very rude staff and once you agree to the deposit they won’t reply to any emails! Disgusting service ...
Jun 23,2020
Jun 23,2020
4
people found
this helpful
this helpful
I have experience with them as a renter, when the first year of my tenancy had ended they reached out offering me to renew for a further year in the property.
This was in April 2020 at the peak of coronavirus, they wanted to raise my ...
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May 06,2020
May 06,2020
2
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Truly truly awful. After being ultra helpful to het your business the service declines to non existant. The first branch we dealt with closed in Huntingdon who promptly lost our keys. The file was forwarded to the Peterborough office who were equally inept, I only ...
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Apr 17,2020
Apr 17,2020
1
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Tenant has proved payment but Countrywide have not passed it on. Generally terrible service over last 3 years. Would give zero if possible....
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Feb 17,2020
Feb 17,2020
2
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I have been living at a property where a draft was noticed, it then was outlined that it was a severe hole in the wall back in November. Since then we have had a very cold winter and therefore had to have the heating on ...
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Nov 02,2019
Nov 02,2019
3
people found
this helpful
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I have been a tenant of Countrywide Lettings for over 10 years.
Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and ...
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Oct 29,2019
Oct 29,2019
5
people found
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RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVER
My Husband and I are tenants of a property which, since moving in in May 2019, we have had serious issues trying to get this management company to deal with our various significant problems. i.e. w.c.'s, heating, ...
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Sep 18,2019
Sep 18,2019
4
people found
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Thieves! They have been illegally and without any excuse withholding my tenancy deposit for 2 months after the tenancy ended, although my former Landlord has since long ago given his consent for it to be returned in full! Stay away from Countrywide in Croydon/Bromley...
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Aug 15,2019
Aug 15,2019
4
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Absolute shambles. No assessment of suitability of the tenant and Countrywide caused endless problems. A total disaster. Had to give one star as no option to give minus 5....
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May 23,2019
May 23,2019
4
people found
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I had to fix many issues in the rental myself as the agent was never bothered to chase up original snagging issues. Including a working shower head, front door not locking and the toilet not actually being attached to anything. Last winter it snowed and ...
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Comment on agent fees
Classic extortion for a tenant.
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Apr 17,2019
Apr 17,2019
0
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No service at all. They just want your money.
We paid the final month rent, and in the middle of the month, we were asked to move out of the property. They promised to return the overpaid rent, but then refused to do that and ...
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Comment on agent fees
Bad
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Apr 02,2019
Apr 02,2019
3
people found
this helpful
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My property was fully managed with countrywide, The estate agents said on the first initial meeting on what they can do for you which seemed great, So before Tennant moved in I had there own contractor come to check the gas and electric so I ...
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Comment on agent fees
Bad
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Mar 25,2019
Mar 25,2019
4
people found
this helpful
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Just a terrible service.
You hope to be talking with sensible people instead they just try to charge you for anything without thinking twice. The hold your deposit for as much as they can and make you go through the pain of claiming it back.
...
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Mar 20,2019
Mar 20,2019
1
people found
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Really annoyed with Countrywide services. After 6 months delaying the transaction, they left a debt in the gas and electricity meter of about £300. Clearly, they didn't do a proper job and their prices are not cheap.rnIf you claim, then they drag everything longer or blame ...
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Comment on agent fees
I was told the total price would be £1400 (based on the range of the property I was to purchase). Well, the fees raised unexpectedly to £2000.
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Feb 28,2019
Feb 28,2019
1
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They charged us the wrong rent for three months then contacted us demanding the money though it was their fault not our own.
We had to move out because my father one of the tenants unfortunately passed away before Christmas.
They refused to give back ...
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Dec 03,2018
Dec 03,2018
1
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Don't tell a tenant to set a direct debit up to pay each months rent on the first day of each month and then start ringing them up on the first day of the month complaining about not receiving the rent yet.
As you may ...
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Nov 07,2018
Nov 07,2018
2
people found
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I have never written an online review for anything in my life but this lettings agency has angered me so much that I feel the need to inform everyone to STAY AWAY from this absolutely terrible agency.
Throughout the two years we had to have ...
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Comment on agent fees
Terrible
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Nov 01,2018
Nov 01,2018
1
people found
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Kind and polite... until they receive your payments.
After that, forget about them. They won't be of any help, totally useless. They become very responsive again at check out, when they will find a way to deduct what they can from your deposit. Useless. Avoid....
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Sep 10,2018
Sep 10,2018
6
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Countrywide's MO is to take over small high street companies and then masquerade under what appears to be a local name. Countrywide took over a small independent letting agent in
Amesbury and the name to Austin Wyatt. All of the experienced, knowledgeable staff either left ...
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Comment on agent fees
High, and extensive. Some are hidden (eg premiums added to maint bills paid to them directly by the contractor). And even a simple renewal ix overcharged.
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Jun 28,2018
Jun 28,2018
5
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The complete lack of full management of our property from the is company is outstanding, never did I think a lettings agency could be so incompetent. They take the fee (plus extra fees that I struggled to get back) but do not provide the service. ...
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May 05,2018
May 05,2018
4
people found
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This company are daylight robbers. They can't be trusted. They will do everything to get out of paying back a bond. The companies they use to clean charge extortionate prices for cleaning a fridge.
I wouldn't ever use these again....
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Comment on agent fees
Rip off...like most to be fair
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Apr 21,2018
Apr 21,2018
4
people found
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Absolutely awful from start to finish. Was told I would be set up with electricity when moved in and set up in a different house resulting in debt collection agencies contacting me to collect debt for a property I didn't live in. We set up ...
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Mar 29,2018
Mar 29,2018
12
people found
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The level of incompetency is astounding (a special shout out to Cherie Vowles, Property Manager in Bristol whose inability to do the most basic of tasks made me speechless on several occasions).
We rented from them for 1 year and I can honestly say it was ...
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Feb 16,2018
Feb 16,2018
8
people found
this helpful
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By far the worst estate agent I have ever dealt with and I have been both a landlord and a tenant for the past 20 years. They offer an impersonal and chaotic service and seem to make up unfair fees and charges as they go along. ...
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Comment on agent fees
Rip-off. They charge all kinds of unfair and hidden fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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