No description available.

“To avoid...”

Mar 20,2019
Minithumbdown
By: 'Sergio'
Mar 20,2019
0 people found
this helpful
Really annoyed with Countrywide services. After 6 months delaying the transaction, they left a debt in the gas and electricity meter of about £300. Clearly, they didn't do a proper job and their prices are not cheap.rnIf you claim, then they drag everything longer or blame ...
read full review
Comment on agent fees
I was told the total price would be £1400 (based on the range of the property I was to purchase). Well, the fees raised unexpectedly to £2000.
Was this helpful? Yes

“Disgusting service...”

Feb 28,2019
Minithumbdown
By: 'Gloucesterliver85'
Feb 28,2019
0 people found
this helpful
They charged us the wrong rent for three months then contacted us demanding the money though it was their fault not our own. We had to move out because my father one of the tenants unfortunately passed away before Christmas. They refused to give back ...
read full review
Was this helpful? Yes

“claiming unpaid rent when tenant pays on time...”

Dec 03,2018
Minithumbdown
By: 'get your dates in order.'
Dec 03,2018
0 people found
this helpful
Don't tell a tenant to set a direct debit up to pay each months rent on the first day of each month and then start ringing them up on the first day of the month complaining about not receiving the rent yet. As you may ...
read full review
Was this helpful? Yes

“wish i could give zero stars...”

Nov 07,2018
Minithumbdown
By: 'Danny Devito'
Nov 07,2018
0 people found
this helpful
I have never written an online review for anything in my life but this lettings agency has angered me so much that I feel the need to inform everyone to STAY AWAY from this absolutely terrible agency. Throughout the two years we had to have ...
read full review
Comment on agent fees
Terrible
Was this helpful? Yes

“Bad experience...”

Nov 01,2018
Minithumbdown
By: 'L'
Nov 01,2018
0 people found
this helpful
Kind and polite... until they receive your payments. After that, forget about them. They won't be of any help, totally useless. They become very responsive again at check out, when they will find a way to deduct what they can from your deposit. Useless. Avoid....
read full review
Was this helpful? Yes

“Poor service particularly by Back Office, and rip off hidden charges...”

Sep 10,2018
Minithumbup
By: 'steve q'
Sep 10,2018
4 people found
this helpful
Countrywide's MO is to take over small high street companies and then masquerade under what appears to be a local name. Countrywide took over a small independent letting agent in Amesbury and the name to Austin Wyatt. All of the experienced, knowledgeable staff either left ...
read full review
Comment on agent fees
High, and extensive. Some are hidden (eg premiums added to maint bills paid to them directly by the contractor). And even a simple renewal ix overcharged.
Was this helpful? Yes

“Shocking Full Management Service...”

Jun 28,2018
Minithumbdown
By: 'Kernowmaid'
Jun 28,2018
4 people found
this helpful
The complete lack of full management of our property from the is company is outstanding, never did I think a lettings agency could be so incompetent. They take the fee (plus extra fees that I struggled to get back) but do not provide the service. ...
read full review
Was this helpful? Yes

“Daylight robbers...”

May 05,2018
Minithumbdown
By: 'Honestfred'
May 05,2018
4 people found
this helpful
This company are daylight robbers. They can't be trusted. They will do everything to get out of paying back a bond. The companies they use to clean charge extortionate prices for cleaning a fridge. I wouldn't ever use these again....
read full review
Comment on agent fees
Rip off...like most to be fair
Was this helpful? Yes

“Awful avoid at all cost...”

Apr 21,2018
Minithumbdown
By: 'Andy'
Apr 21,2018
3 people found
this helpful
Absolutely awful from start to finish. Was told I would be set up with electricity when moved in and set up in a different house resulting in debt collection agencies contacting me to collect debt for a property I didn't live in. We set up ...
read full review
Was this helpful? Yes

“AVOID...”

Mar 29,2018
Minithumbdown
By: 'Hannah'
Mar 29,2018
9 people found
this helpful
The level of incompetency is astounding (a special shout out to Cherie Vowles, Property Manager in Bristol whose inability to do the most basic of tasks made me speechless on several occasions). We rented from them for 1 year and I can honestly say it was ...
read full review
Was this helpful? Yes

“By far the worst estate agent I have ever dealt ......”

Feb 16,2018
Minithumbdown
By: 'Troy'
Feb 16,2018
7 people found
this helpful
By far the worst estate agent I have ever dealt with and I have been both a landlord and a tenant for the past 20 years. They offer an impersonal and chaotic service and seem to make up unfair fees and charges as they go along. ...
read full review
Comment on agent fees
Rip-off. They charge all kinds of unfair and hidden fees.
Was this helpful? Yes

“Let me tell you about my little afternoon of rage ......”

Feb 05,2018
Minithumbdown
By: 'Ceri Claridge'
Feb 05,2018
4 people found
this helpful
Let me tell you about my little afternoon of rage courtesy of Countrywide Lettings and their profound ability to share personal data literally willy nilly. Recieved a letter via post and email inviting me to organise a check out where they listed the future tenant ...
read full review
Comment on agent fees
I first let the properly 4 years ago but remember that the fees were nearly double that of competitors. Fee to renew the property also seemed high considering we sent back our signed agreements and never got copies back that were signed by the landlord.
Was this helpful? Yes

“I just can't believe such behaviour from a company like ......”

Jan 29,2018
Minithumbdown
By: 'Will report you'
Jan 29,2018
5 people found
this helpful
I just can't believe such behaviour from a company like this. I've been offered to renew the tenancy for another 2 years which I accepted, signed and paid the fees £120. After 3 months they came to me stating the landlord didn't sign back so I have to ...
read full review
Was this helpful? Yes

“Cannot give you manager's full name (georgina) as she would ......”

Jan 20,2018
Minithumbdown
By: 'Dee'
Jan 20,2018
4 people found
this helpful
Cannot give you manager's full name (georgina) as she would not take our call but left a trainee to try and deal with some serious issues. Would never, never use your company againok area. We only ended up with useless company by default of you ...
read full review
Comment on agent fees
Bad for the service received on ending rental contracrt.
Was this helpful? Yes

“Poor service. Not recommended. Reluctant to be informative and helpful ......”

Jan 20,2018
Minithumbdown
By: 'Unhappy'
Jan 20,2018
1 people found
this helpful
Poor service. Not recommended. Reluctant to be informative and helpful if outside their standard responses. More interested in fitting in with their own systems than providing a decent service to their over-charged clients....
read full review
Comment on agent fees
Fees too high and they charge both the owner and the tenant for the same things.
Was this helpful? Yes

“I have been a tenant of a property in Southampton ......”

Jan 11,2018
Minithumbdown
By: 'RDA'
Jan 11,2018
4 people found
this helpful
I have been a tenant of a property in Southampton for two and a half years with Countrywide (via Morris Dibben Rentals). My friends are the landlords of the property. Luckily I have just bought a house in the area and am moving out as ...
read full review
Comment on agent fees
They are standard for the area I believe.
Was this helpful? Yes
By: RDA
Mar 06, 2018
View all comments (2)
Hi Claudia, I wish you good luck with this, hopefully it will make Countrywide (who are a national company) take note of the appalling service some of their tenants receive in Southampton. You can make contact via their website here: http://www.countrywide.co.uk/contact/customer/ Or you can call residential lettings head office at (01623) 721222. ...

“The WORST company to deal with. The property management company ......”

Jan 06,2018
Minithumbdown
By: 'Watching You'
Jan 06,2018
3 people found
this helpful
The WORST company to deal with. The property management company Countrywide made us wait over 7 months for house repairs, then Gascoigne Pees agents made my husband, baby and I homeless over the new year period and then expected us to STILL pay rent with an ...
read full review
Comment on agent fees
Ridiculous. No inventory carried out but still charged for it. Admin fees are a joke!
Was this helpful? Yes

“An utter disgrace of a company. Avoid like the plague. ......”

Nov 21,2017
Minithumbdown
By: 'Graeme'
Nov 21,2017
2 people found
this helpful
An utter disgrace of a company. Avoid like the plague. Do NOT buy a property that is managed by these charlatans, When you come to sell, they will charge you hundreds of pounds for a useless Management pack and put obstacles in your way. This ...
read full review
Comment on agent fees
Extortionate, greedy, corrupt.
Was this helpful? Yes

“Do not go with this letting agency, unless you have ......”

Nov 15,2017
Minithumbdown
By: 'Nydon'
Nov 15,2017
2 people found
this helpful
Do not go with this letting agency, unless you have money to burn. They are only interested in money, they don't accept or admit when they are wrong and will only return any money they owe you if you take them to court. And I ...
read full review
Comment on agent fees
Bad Me and my wife count as 2 2 X £150 admin fee 2 X £25 reference fee 2 X renewal fee (which they tried to reduce to every 6 months!!
Was this helpful? Yes

“Very poor service. I would avoid them at all costs. ......”

Nov 10,2017
Minithumbdown
By: 'Wasting time and money'
Nov 10,2017
3 people found
this helpful
Very poor service. I would avoid them at all costs. They do not respond to emails. I have a tenant who moved out not paying the last months rent and they have yet to release the tenant's deposit. I had to contact them before they ...
read full review
Comment on agent fees
Average
Was this helpful? Yes

“I would like to express my thanks to the staff ......”

Oct 12,2017
Minithumbup
By: 'Colin Usher'
Oct 12,2017
0 people found
this helpful
I would like to express my thanks to the staff and especially Lorraine Barnett in assisting my aged relative in securing her flat purchase from the existing rental. Numerous unforeseen problems evolved which without personal intervention and help from the staff the transaction would have ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Would like to add my experience of Countrywide. As a ......”

Sep 12,2017
Minithumbdown
By: 'hello123'
Sep 12,2017
2 people found
this helpful
Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, ...
read full review
Was this helpful? Yes

“The worst agency. Since June 2015 waiting for them to remove ......”

Sep 07,2017
Minithumbdown
By: 'Unhappy customer'
Sep 07,2017
2 people found
this helpful
The worst agency. Since June 2015 waiting for them to remove damp in house. they even don't reply emails and by phone just keep promising somebody to come. This week manager Kyle Hodge send me guys to home to fix some issues but instead to do ...
read full review
Was this helpful? Yes

“They are insultive in their approach and the worst set ......”

Aug 24,2017
Minithumbdown
By: 'Tolu'
Aug 24,2017
3 people found
this helpful
They are insultive in their approach and the worst set of people to deal with because of their lack of understanding or even the common sense to even check with their colleagues. Terrible people letting agents....
read full review
Comment on agent fees
They charge an arm and a leg
Was this helpful? Yes

“RA Bennett in Leamington have just rented out my property ......”

Aug 18,2017
Minithumbup
By: 'D Newman'
Aug 18,2017
0 people found
this helpful
RA Bennett in Leamington have just rented out my property again. They know the market well and provided me with a very professional service. I will definitely use them again....
read full review
Comment on agent fees
Fees in line with the market
Was this helpful? Yes

“Disgusting company branch run by an incompetent manager. The reviews ......”

Jul 27,2017
Minithumbdown
By: 'Offended by Incompetence'
Jul 27,2017
2 people found
this helpful
Disgusting company branch run by an incompetent manager. The reviews for this company speak for themselves. The staff are rude, do not return calls, ignore emails and are never in the office, probably out of fear from having to deal with angry tenants and landlords. ...
read full review
Comment on agent fees
Anything they charge is outrageous for the lack of service they deliver to tenants and landlords.
Was this helpful? Yes

“Avoid! We vacated a property over a month ago and ......”

Jun 21,2017
Minithumbdown
By: 'frustratingly ignored'
Jun 21,2017
0 people found
this helpful
Avoid! We vacated a property over a month ago and are still awaiting a response on our deposit. So not only have they not returned the deposit, they have given no reason as to why. Several emails have been ignored and when asked why I ...
read full review
Was this helpful? Yes

“I have been a landlord for one year and have ......”

May 03,2017
Minithumbdown
By: 'Dee'
May 03,2017
2 people found
this helpful
I have been a landlord for one year and have had ongoing issues with Cardiff Bay with regard to communications, getting work done at the flat, my emails ignored and tenants being ignored when they want to contact the branch. I was misinformed regarding a ...
read full review
Comment on agent fees
Fees are ok
Was this helpful? Yes

“I received an email on holiday stating that since they ......”

Apr 13,2017
Minithumbdown
By: 'T'
Apr 13,2017
3 people found
this helpful
I received an email on holiday stating that since they had not received any indication that I was choosing to stay in the property & my tenancy was coming to an end, they were serving a final notice. This was in August, I had signed & paid ...
read full review
Comment on agent fees
Waste of money.
Was this helpful? Yes

“Truly awful service. For no reason whatsoever, between them and ......”

Mar 31,2017
Minithumbdown
By: 'No deposit since 16 Dec'
Mar 31,2017
4 people found
this helpful
Truly awful service. For no reason whatsoever, between them and the landlord I still don't have my deposit back. I vacated with good feedback on 16th December. I had to give 1 star to leave feedback...
read full review
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 66 7 169 0 1 1 2 0 10

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Countrywide Residential Lettings

Individual Branch Awards


Abingdon
18 Bath Street, Abingdon OX14 3QH
(6)
Alton Guildford
59 High Street, Alton GU34 1AB
(0)
Ashford
5 Kings Parade High Street, Ashford TN24 8TA
(1)
show all branches (99)
Bath
4 Princes Building George Street, Bath BA1 2ED
(1)
Bedford
58 St Loyes Street, Bedford MK40 1HD
(1)
Bicester Oxford
14 Market Square, Oxford OX26 6AD
(2)
Biggleswade
29 Market Square, Biggleswade SG18 8AQ
(2)
Billericay
Estate House 108 High Street, Billericay CM12 9BY
(0)
Blackburn
13 Preston New Road, Blackburn BB2 1AR
(0)
Blackpool
32-36 Topping Street, Blackpool FY1 3AQ
(1)
Bolton
70 Bradshawgate, Bolton BL1 1QQ
(6)
Bournemouth
113 Old Christchurch Road, Bournemouth BH1 1EP
(8)
Bracknell
The old Post pffice 17/18 New Street, Bracknell RG12 7DN
(1)
Brighton
9 Queens Road, Brighton BN1 3WA
(2)
Brighton
20/22 Gloucester Place, Brighton BN1 4AA
(0)
Bristol
33 Badminton Road, Bristol BS16 6BB
(0)
Bristol
16 High Street, Bristol BS35 2AH
(0)
Bristol
108 Whiteladies Road, Bristol BS8 2RP
(8)
Bristol
28 The Mall, Bristol BS8 4DS
(1)
Bromley
30 High Street, Bromley BR1 1EA
(1)
Canterbury
79 Castle Street, Canterbury CT1 2QD
(1)
Caversham Reading
16 Bridge Street, Reading RG4 8AA
(0)
Chelmsford
17 Duke Street, Chelmsford CM1 1HP
(1)
Cheltenham
3 Ormond Terrace Regent Street, Cheltenham GL50 1HR
(2)
Chester
The Cross, Chester CH1 1NP
(1)
Chichester
35 North Street, Chichester PO19 1LZ
(1)
Chippenham
14 Market Place, Chippenham SN15 3HG
(1)
Cobham
2 Holly Parade, Cobham KT11 3EE
(0)
Coventry
161 New Union Street, Coventry CV1 2PL
(0)
Coventry
149/151 New Union Street, Coventry CV1 2RP
(1)
Crawley
45 High Street, Crawley RH10 1BU
(0)
Credit Control Nottingham
Countrywide House Sherwood Court Lake View Drive, Nottingham NG15 0DT
(7)
Croydon
28 Norfolk House George Street, Croydon CR0 6RF
(7)
Darlington
25 Skinnergate, Darlington DL3 7NW
(1)
Derby
8a Market Place, Derby DE1 3QE
(2)
Doncaster
26 Hallgate, Doncaster DN1 3NL
(2)
Durham
15 Elvet Bridge, Durham DH1 3AA
(3)
Epsom
1 High Street, Epsom KT19 8DA
(0)
Esher
42 High Street, Esher KT10 9Q
(3)
Evesham
21 Vine Street, Evesham WR11 4RL
(0)
Exeter
12-13 South Street, Exeter EX1 1DZ
(0)
Farnham
Alliance House1 West Street, Farnham GU9 7DW
(0)
Fleet
177-179 Fleet Road, Fleet GU51 3PQ
(1)
Gerrards Cross Slough
34 Packhorse Road, Slough SL9 7DG
(0)
Guildford
172 High Street, Guildford GU1 3HW
(8)
Harrogate
16 Albert Street, Harrogate HG1 1JP
(1)
Hove
20 Church Road, Hove BN3 2FN
(1)
Kings Lynn
Bank Chambers Tuesday Market Place, Kings Lynn PE30 1JR
(0)
Kingston Upon Thames
13-15 Richmond Road, Kingston Upon Thames KT2 5BW
(1)
Lancaster
67-71 Market Street, Lancaster LA1 1JG
(3)
Leamington Spa
1 Euston Place, Leamington Spa CV32 4LW
(5)
Leicester
48 Granby Street, Leicester LE1 1DH
(2)
Liverpool
20 Allerton Road, Liverpool L18 1LN
(2)
Liverpool
26 Central Square, Liverpool L31 0AE
(1)
London
142 The Grove, London E15 1NS
(1)
London
760 Leabridge Road, London E17 9HD
(2)
Loughborough
44a Church Gate, Loughborough LE11 1UE
(0)
Maidstone
36 Earl Street, Maidstone ME14 1PS
(0)
Manchester
98 Barlow Moor Road Didsbury, Manchester M20 2PN
(4)
Mansfield
75 Westgate, Mansfield NG18 1RT
(8)
Milton Keynes
Countrywide House, Milton Keynes MK78JA
(2)
Newcastle Upon Tyne
92 Grey Street, Newcastle upon Tyne NE1 6AG
(0)
Newcastle Upon Tyne
121 St GEorge Terrace, Newcastle upon Tyne NE2 2DN
(2)
Newcastle-under-lyme
54 Merrial Street, Newcastle-under-Lyme ST5 2AW
(2)
Newport
30 High Street, Newport PO30 1SS
(0)
Northallerton
75/76 High Street, Northallerton DL7 8EG
(2)
Nottingham
65/66 Long Row, Nottingham NG1 6JN
(11)
Orpington
4 West ApproachPetts Wood, Bromley BR5 1DB
(0)
Peterborough
1 Queens Street, Peterborough PE1 1PA
(1)
Plymouth
Hyde Park House, Plymouth PL4 6HP
(1)
Portsmouth
127 London Road, Portsmouth PO2 9AH
(0)
Preston
1 Winkley Street, Preston PR1 2AA
(8)
Redhill
Richmond House Carfax, Redhill RH12 1AQ
(0)
Redhill
6 Church Street, Redhill RH2 0AN
(0)
Ryde
9 High Street, Ryde PO33 2HN
(1)
Shipley
1-2 Arndale Centre Market Street, Shipley BD18 3QQ
(0)
Sittingbourne
93 High Street, Sittingbourne ME10 4AJ
(0)
Solihull
3a Station Approach Dorridge, Solihull B93 8JA
(0)
Southampton
26 London Road, Southampton SO15 2SE
(4)
Southampton
38 Portsmouth RoadWoolston, Southampton SO19 9AD
(4)
Southsea Portsmouth
5 Clarendon Road, Portsmouth PO5 3DU
(1)
St Austell
Estate House 1 Market Street, St Austell PL25 4BA
(0)
St Clements Oxford
12/13 St Clements, Oxford OX4 1YG
(1)
Stafford
Bank House Greengate Street, Stafford ST16 2JB
(1)
Stockport
17 Woodford Road, Stockport SK7 1JN
(1)
Stratford-upon-avon
24 Sheep Street, Stratford-upon-Avon CV37 6EG
(4)
Sutton
54 High Street, Sutton SM1 1HY
(1)
Swindon
115/118 Commercial Road, Swindon SN1 5PL
(1)
Taunton
14 High Street, Taunton TA1 3PQ
(0)
Teeside
127 Albert Road, Teeside TS1 2PQ
(2)
Truro
114 Kenwyn Street, Truro TR1 3DJ
(3)
Walsall
131 Lichfield Street, Walsall WS1 1SL
(4)
Warrington
66-70 London Road Stockton Heath, Warrington WA4 6HR
(7)
Washington
Unit Z First Floor The Galleries, Washington NE38 7SD
(5)
Watford
10 Faircross House, Watford WD1 2AW
(0)
Weybridge
9 Baker Street, Weybridge KT13 8AE
(0)
Windsor
8 High Street, Windsor SL4 1LG
(0)
Worthing
33 South Street, Worthing BN11 3AS
(0)
York
37 Micklegate, York YO1 6JH
(2)


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home