Countrywide Residential Lettings
1.3/5, 283 reviews
6% recommended
63% lettings valuation accuracy
20% lettings fee satisfaction
No company information

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 63% 20% £300 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 70 8 182 0 1 1 2 0 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I first knew in 2017 the Manager of Countrywi......”

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Apr 22,2021
Minithumbup
By: 'Mariia'
Apr 22,2021
0 people found
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I first knew in 2017 the Manager of Countrywide plc (Frank Innes), mrs. Lydia Youle, in their offices here at Derby. I am convinced that this Company serve as an example, a true reference, to all others Letting and Property Agents in Britain. Countrywide defines new ...
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“Absolutely shocking......unhelpful and unprof......”

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Nov 25,2020
Minithumbdown
By: 'Ruth'
Nov 25,2020
0 people found
this helpful
Absolutely shocking......unhelpful and unprofessional. Delayed response times to emails and lack of response to repair alerts. Would not recommend... stay clear...
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“They deserve less than1 star. No duty of care......”

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Oct 05,2020
Minithumbdown
By: 'Pepper'
Oct 05,2020
0 people found
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They deserve less than1 star. No duty of care,no replies to emails for weeks. Even after I agreed to rent reductions they have not given me back my money. Please please avoid them, I thought they were nice and helpful but they absolutely are ...
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“Awful Service. Stealing peoples deposits...”

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Sep 12,2020
Minithumbdown
By: 'Charlotte'
Sep 12,2020
0 people found
this helpful
Awful! Myself and my housemate paid £900 deposit for our flat. We left within Coronavirus which was hard enough and made sure the flat was left exactly as it was when we moved in. We have video evidence of how we left the flat which we ...
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“Don't want any part time workers...”

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Sep 04,2020
Minithumbdown
By: 'Romana'
Sep 04,2020
0 people found
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Don't want any part time workers Professionals only Discrimination at its best I feel. Why would anyone wish to apply if they can't afford a property?...
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“Terrible Agency! They are just interested on ......”

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Aug 20,2020
Minithumbdown
By: 'Arinze'
Aug 20,2020
2 people found
this helpful
Terrible Agency! They are just interested on your money! They will never return your deposit whole, they must make up a reason to deduct your deposit....
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“THIEVES - Quick to take you on as a tenant, h......”

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Jul 01,2020
Minithumbdown
By: 'Oliver'
Jul 01,2020
1 people found
this helpful
THIEVES - Quick to take you on as a tenant, however wont return full deposit amount due to the room needing "dusting in some places". Absolute joke....
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By: Charlotte
Sep 12, 2020
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Same thing happened to us! We paid £900 total deposit and they were taking £600 for “missing items and cleaning fees”. One of the missing items they said we took was a half empty pot of paint that they later admitted could’ve been removed by the landlord! Very rude staff and once you agree to the deposit they won’t reply to any emails! Disgusting service ...

“I have experience with them as a renter, when the ......”

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Jun 23,2020
Minithumbdown
By: 'IE'
Jun 23,2020
4 people found
this helpful
I have experience with them as a renter, when the first year of my tenancy had ended they reached out offering me to renew for a further year in the property. This was in April 2020 at the peak of coronavirus, they wanted to raise my ...
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“Truly truly awful. After being ultra helpful ......”

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May 06,2020
Minithumbdown
By: 'ExLandlord'
May 06,2020
2 people found
this helpful
Truly truly awful. After being ultra helpful to het your business the service declines to non existant. The first branch we dealt with closed in Huntingdon who promptly lost our keys. The file was forwarded to the Peterborough office who were equally inept, I only ...
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“Tenant has proved payment but Countrywide hav......”

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Apr 17,2020
Minithumbdown
By: 'Rob'
Apr 17,2020
1 people found
this helpful
Tenant has proved payment but Countrywide have not passed it on. Generally terrible service over last 3 years. Would give zero if possible....
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“Draft in Flat not fixed...”

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Feb 17,2020
Minithumbdown
By: 'Joshua'
Feb 17,2020
2 people found
this helpful
I have been living at a property where a draft was noticed, it then was outlined that it was a severe hole in the wall back in November. Since then we have had a very cold winter and therefore had to have the heating on ...
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“I have been a tenant of Countrywide Lettings ......”

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Nov 02,2019
Minithumbdown
By: 'John'
Nov 02,2019
3 people found
this helpful
I have been a tenant of Countrywide Lettings for over 10 years. Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and ...
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“RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVE......”

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Oct 29,2019
Minithumbdown
By: 'sandie'
Oct 29,2019
5 people found
this helpful
RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVER My Husband and I are tenants of a property which, since moving in in May 2019, we have had serious issues trying to get this management company to deal with our various significant problems. i.e. w.c.'s, heating, ...
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“Lousy management and some of them fraudsters!...”

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Sep 18,2019
Minithumbdown
By: 'Paraskevi'
Sep 18,2019
4 people found
this helpful
Thieves! They have been illegally and without any excuse withholding my tenancy deposit for 2 months after the tenancy ended, although my former Landlord has since long ago given his consent for it to be returned in full! Stay away from Countrywide in Croydon/Bromley...
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“Absolute shambles. No assessment of suitabili......”

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Aug 15,2019
Minithumbdown
By: 'James'
Aug 15,2019
4 people found
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Absolute shambles. No assessment of suitability of the tenant and Countrywide caused endless problems. A total disaster. Had to give one star as no option to give minus 5....
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“Avoid at all costs....”

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May 23,2019
Minithumbdown
By: 'T'
May 23,2019
4 people found
this helpful
I had to fix many issues in the rental myself as the agent was never bothered to chase up original snagging issues. Including a working shower head, front door not locking and the toilet not actually being attached to anything. Last winter it snowed and ...
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Comment on agent fees
Classic extortion for a tenant.
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“I want to give a Zero star...”

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Apr 17,2019
Minithumbdown
By: 'Vom'
Apr 17,2019
0 people found
this helpful
No service at all. They just want your money. We paid the final month rent, and in the middle of the month, we were asked to move out of the property. They promised to return the overpaid rent, but then refused to do that and ...
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Comment on agent fees
Bad
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“Lots of Hidden Charges...”

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Apr 02,2019
Minithumbdown
By: 'Elaine'
Apr 02,2019
3 people found
this helpful
My property was fully managed with countrywide, The estate agents said on the first initial meeting on what they can do for you which seemed great, So before Tennant moved in I had there own contractor come to check the gas and electric so I ...
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Comment on agent fees
Bad
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“Stay away from them!...”

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Mar 25,2019
Minithumbdown
By: 'Frank'
Mar 25,2019
4 people found
this helpful
Just a terrible service. You hope to be talking with sensible people instead they just try to charge you for anything without thinking twice. The hold your deposit for as much as they can and make you go through the pain of claiming it back. ...
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“To avoid...”

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Mar 20,2019
Minithumbdown
By: 'Sergio'
Mar 20,2019
1 people found
this helpful
Really annoyed with Countrywide services. After 6 months delaying the transaction, they left a debt in the gas and electricity meter of about £300. Clearly, they didn't do a proper job and their prices are not cheap.rnIf you claim, then they drag everything longer or blame ...
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Comment on agent fees
I was told the total price would be £1400 (based on the range of the property I was to purchase). Well, the fees raised unexpectedly to £2000.
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“Disgusting service...”

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Feb 28,2019
Minithumbdown
By: 'Gloucesterliver85'
Feb 28,2019
1 people found
this helpful
They charged us the wrong rent for three months then contacted us demanding the money though it was their fault not our own. We had to move out because my father one of the tenants unfortunately passed away before Christmas. They refused to give back ...
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“claiming unpaid rent when tenant pays on time...”

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Dec 03,2018
Minithumbdown
By: 'get'
Dec 03,2018
1 people found
this helpful
Don't tell a tenant to set a direct debit up to pay each months rent on the first day of each month and then start ringing them up on the first day of the month complaining about not receiving the rent yet. As you may ...
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“wish i could give zero stars...”

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Nov 07,2018
Minithumbdown
By: 'Danny'
Nov 07,2018
2 people found
this helpful
I have never written an online review for anything in my life but this lettings agency has angered me so much that I feel the need to inform everyone to STAY AWAY from this absolutely terrible agency. Throughout the two years we had to have ...
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Comment on agent fees
Terrible
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“Bad experience...”

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Nov 01,2018
Minithumbdown
By: 'L'
Nov 01,2018
1 people found
this helpful
Kind and polite... until they receive your payments. After that, forget about them. They won't be of any help, totally useless. They become very responsive again at check out, when they will find a way to deduct what they can from your deposit. Useless. Avoid....
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“Poor service particularly by Back Office, and rip off hidden charges...”

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Sep 10,2018
Minithumbup
By: 'steve'
Sep 10,2018
6 people found
this helpful
Countrywide's MO is to take over small high street companies and then masquerade under what appears to be a local name. Countrywide took over a small independent letting agent in Amesbury and the name to Austin Wyatt. All of the experienced, knowledgeable staff either left ...
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Comment on agent fees
High, and extensive. Some are hidden (eg premiums added to maint bills paid to them directly by the contractor). And even a simple renewal ix overcharged.
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“Shocking Full Management Service...”

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Jun 28,2018
Minithumbdown
By: 'Kernowmaid'
Jun 28,2018
5 people found
this helpful
The complete lack of full management of our property from the is company is outstanding, never did I think a lettings agency could be so incompetent. They take the fee (plus extra fees that I struggled to get back) but do not provide the service. ...
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“Daylight robbers...”

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May 05,2018
Minithumbdown
By: 'Honestfred'
May 05,2018
4 people found
this helpful
This company are daylight robbers. They can't be trusted. They will do everything to get out of paying back a bond. The companies they use to clean charge extortionate prices for cleaning a fridge. I wouldn't ever use these again....
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Comment on agent fees
Rip off...like most to be fair
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“Awful avoid at all cost...”

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Apr 21,2018
Minithumbdown
By: 'Andy'
Apr 21,2018
4 people found
this helpful
Absolutely awful from start to finish. Was told I would be set up with electricity when moved in and set up in a different house resulting in debt collection agencies contacting me to collect debt for a property I didn't live in. We set up ...
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“AVOID...”

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Mar 29,2018
Minithumbdown
By: 'Hannah'
Mar 29,2018
12 people found
this helpful
The level of incompetency is astounding (a special shout out to Cherie Vowles, Property Manager in Bristol whose inability to do the most basic of tasks made me speechless on several occasions). We rented from them for 1 year and I can honestly say it was ...
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“By far the worst estate agent I have ever dealt ......”

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Feb 16,2018
Minithumbdown
By: 'Troy'
Feb 16,2018
8 people found
this helpful
By far the worst estate agent I have ever dealt with and I have been both a landlord and a tenant for the past 20 years. They offer an impersonal and chaotic service and seem to make up unfair fees and charges as they go along. ...
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Comment on agent fees
Rip-off. They charge all kinds of unfair and hidden fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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