Chase Buchanan
4.8/5, 766 reviews
94% recommended
95% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ... show more Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?

Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 98% £115,500 £20,800,000
Lettings 95% 94% £750 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
155 5 348 24 129 4 82 7 8 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Latest Properties to Rent   28

“It was a pleasure to deal with Daniel Johns...”

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Oct 22,2021
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By: 'Ben'
Oct 22,2021
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It was a pleasure to deal with Daniel Johns at Chase Buchanan, Richmond. He understood what I was looking for and only showed me properties that suited (one of which I bought). He was very professional throughout the process and I would highly recommend both ...
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“I am so glad I choose Chase Buchanan to sell ......”

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Oct 22,2021
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By: 'Dawn & Ross Goodall'
Oct 22,2021
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I am so glad I choose Chase Buchanan to sell our family home. They were extremely personal & professional from the start, they listened to what we wanted and made it happen for us in the best possible way. Lucy was fantastic, super organised, communicated at ...
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“Definately recommend...”

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Oct 14,2021
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By: 'Heather'
Oct 14,2021
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Right from the first meeting we had with Michael and Naj through to all the wonderful agents we had dealings with during our house sale, we were never short of impressed. Lucy in particular was incredibly proactive, professional and dedicated to the chain in such ...
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“Brilliant service especially from Lucy who we......”

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Oct 14,2021
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By: 'S'
Oct 14,2021
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Brilliant service especially from Lucy who went out of her way to ensure exchange and completion happened and when the first buyer pulled out resold the flat for us the same day Couldn’t ask for a better experience Thank you...
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“An Example Of How Every Purchase Should Go!......”

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Oct 12,2021
Minithumbup
By: 'Rosie Pryor'
Oct 12,2021
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An Example Of How Every Purchase Should Go! I worked as the buying agent on a house purchase in Richmond on behalf of my clients in the summer. The team at Chase Buchanan were exceptionally warm and friendly. From arranging the initial viewings and access ...
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“Leah and Abdul were extremely professional an......”

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Oct 05,2021
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By: 'Dianne Cranmer'
Oct 05,2021
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Leah and Abdul were extremely professional and efficient in arranging the letting for us, but also so friendly and kind in their manner. They went above and beyond to help us with providing all the necessary documents, and were in touch regularly with us throughout ...
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“It was a very good experience dealing with Ch......”

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Oct 05,2021
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By: 'carla silveira'
Oct 05,2021
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It was a very good experience dealing with Chase Bachanan! Specially Leah Smith who was very professional and patient showing me few times the property and helping me with the documentation. All great! Thank you Leah...
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“AVOID!...”

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Sep 30,2021
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By: 'Emily'
Sep 30,2021
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Richmond office do nothing to go against the stereotypical estate agent persona. Rude, condescending, pushy, passive aggressive at every point of contact. And this is from the 'manager'. I was going to ask them to sell my house. Not a chance now. Thoroughly unpleasant agency ...
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By: Chase Buchanan
Oct 05, 2021
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I was disappointed to see your review. If our enthusiasm to help came over as pushy, then I apologise. I realise you may have been offended when I later suggested that perhaps we shouldn’t work together but I don’t believe I have been rude, condescending or passive aggressive. I would also like to point out that, of our 70 reviews for our Richmond office on this site to date, only two are one-star (including yours now), one is four-star and the remaining 67 are 5* reviews. We don ...

“Very professional services, excellent and sup......”

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Sep 29,2021
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By: 'Goran'
Sep 29,2021
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Very professional services, excellent and supportive staff. Always kind and informative with every inquiry raised with them. We highly recommend the service by the Twickenham sales team....
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“Everyone at Chase Buchanon have been so profe......”

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Sep 24,2021
Minithumbup
By: 'Harriet'
Sep 24,2021
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Everyone at Chase Buchanon have been so professional, friendly and helpful. They talked me through every step of selling my flat and we’re always at the end of the phone if I had any questions. They were very efficient and I cannot recommend them ...
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By: Chase Buchanan
Sep 27, 2021
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Dear Harriet, Many thanks for your review, we are pleased that you were impressed with the service received and really appreciate your recommendation. Kind regards, Chase Buchanan ...

“Nick, Myles and Catherine did a great job in ......”

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Sep 24,2021
Minithumbup
By: 'Ed Griffiths'
Sep 24,2021
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Nick, Myles and Catherine did a great job in getting the property sold with a very quick turnaround. Highly recommend the whole team....
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By: Chase Buchanan
Sep 27, 2021
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Dear Ed, Thank you very much for your 5 star review, we are delighted that you were impressed with the service and really appreciate your comments. Kind regards, Chase Buchanan ...

“Good experience in general, but Amy Guyett wa......”

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Sep 20,2021
Minithumbup
By: 'Alessia'
Sep 20,2021
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Good experience in general, but Amy Guyett was AMAZING. Her communication skills are excellent and I think this is a fundamental aspect in this kind of situation. We give 5 stars mainly for her professionalism, knowledge and empathy. Thank you, Alessia & Rodrigo...
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By: Chase Buchanan
Sep 23, 2021
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Thank you Alessia and Rodrigo for your 5 star review, it's great to hear that you had an excellent experience with Amy in particular. Kind Regards, Chase Buchanan. ...

“Lovely team to deal with - enthusiastic, help......”

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Sep 19,2021
Minithumbup
By: 'Gordon Rankin'
Sep 19,2021
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Lovely team to deal with - enthusiastic, helpful and professional. They managed to sell our house in 2 days, and even offered to help us find a rental....
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By: Chase Buchanan
Sep 21, 2021
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Thank you Gordon, We really appreciate your comments and we are delighted to hear that you found the team so helpful and professional. Warm regards, Chase Buchanan ...

“Amy Guyett at the Isleworth office...”

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Sep 17,2021
Minithumbup
By: 'Tim and Amanda Holt'
Sep 17,2021
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Amy Guyett at the Isleworth office was our sales Negotiator and we would like to express our thanks for her dedication, hard work and commitment. She was unfailingly cheerful and optimistic during some difficult times and setbacks and the eventual sale of our house was ...
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By: Chase Buchanan
Sep 23, 2021
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Many thanks Tim and Amanda for your 5 star review and recommendation. We are glad to hear that you have had such a great experience with Amy as your negotiator and the rest of the Isleworth team. Kind Regards, Chase Buchanan. ...

“Extremely satisfied...”

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Aug 10,2021
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Daniel
By: 'Dolores'
Aug 10,2021
0 people found
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Both Danny and Dan were extremely helpful during all the buying process. Always available for calls, answering my emails in no time and helping with all requests and updates I needed from the sellers. The buying process itself is very stressful so dealing with them ...
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By: Chase Buchanan
Sep 21, 2021
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Thank you Dolores, We really appreciate your comments and are delighted that you found both Danny and Dan so helpful. Warm regards, Chase Buchanan ...

“Had a really positive experience with Chase B......”

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Jul 29,2021
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By: 'Kamini'
Jul 29,2021
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Had a really positive experience with Chase Buchanan, Isleworth. Leah helped us find a rental property very quickly that met our needs whilst we are getting our house renovated. She was extremely efficient, responded to emails really quickly and went to view the property for ...
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By: Chase Buchanan
Aug 09, 2021
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Many thanks Kamini for your 5 star review and recommendation. It is great to hear that you have had a positive experience with Chase Buchanan and Leah in particular. Kind Regards, Chase Buchanan. ...

“Excellent service all round. Good advice on g......”

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Jul 27,2021
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By: 'Isleworth Landlord'
Jul 27,2021
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Excellent service all round. Good advice on getting the property ready, good advice on letting value, excellent advertising, good and frequent updates after prospective tenant viewings. Only one week gap between outgoing and incoming tenants....
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By: Chase Buchanan
Jul 28, 2021
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Many thanks for your 5 star review! We are glad to hear that you have received good advice from the lettings team along with excellent advertising and updates. Kind Regards, Chase Buchanan ...

“Thank you...”

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Jul 27,2021
Minithumbup
By: 'Leanne'
Jul 27,2021
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A big thank you to Myles and his great team who have just sold my mum's retirement flat. A great achievement in these Covid times when many potential buyers were shielding. A very efficient and professional service. Thanks...
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By: Chase Buchanan
Jul 27, 2021
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Dear Leanne, Thank you very much for your lovely comments about Myles, we are delighted that you found him so efficient and professional and really appreciate your review. Kind regards, Chase Buchanan ...

“I dealt with Daniel Johns in the sale of a pr......”

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Jul 20,2021
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Daniel
By: 'Pamela'
Jul 20,2021
0 people found
this helpful
I dealt with Daniel Johns in the sale of a property. He was amazing! He couldn't have been more helpful, attentive and proactive. He was so on the ball! Very impressive! If you want to sell your property, then Dan's your man! Thank you Daniel ...
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By: Chase Buchanan
Jul 27, 2021
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Dear Pamela, Thank you very much for your lovely comments about Daniel. We are delighted that you found him so impressive and really appreciate your 5* review. Kind regards, Chase Buchanan ...

“Sale of Mother's Property...”

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Jul 20,2021
Minithumbup
By: 'Ian'
Jul 20,2021
0 people found
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From valuation to sale we had excellent service and assistance. The property was vacant so the agents took care of all viewings for us. They advised us well during the entire process they were efficient in a very difficult period given the Covid-19 pandemic....
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By: Chase Buchanan
Jul 23, 2021
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Hi Ian, Thank you very much for the 5 star review. We are glad to hear that you have had an excellent service especially throughout such a difficult time. Kind regards, Chase Buchanan ...

“Daniel was great throughout the process and h......”

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Jul 19,2021
Minithumbup
Daniel
By: 'Rich'
Jul 19,2021
0 people found
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Daniel was great throughout the process and helped us secure our dream home. When issues came up he helpes us resolve them - brilliant service...
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By: Chase Buchanan
Jul 27, 2021
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Dear Rich, Many thanks for your 5* review for Daniel, we are delighted that he helped you find your dream home and you were so impressed with his service. Best wishes, Chase Buchanan ...

“We bought our new house through Chase Buchana......”

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Jul 05,2021
Minithumbup
By: 'Ben and Sarah'
Jul 05,2021
0 people found
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We bought our new house through Chase Buchanan with Naj Fox as our estate agent. Naj was extremely helpful, organised, friendly and generous with her time. Naj was supportive and proactive throughout our rollercoaster buying and selling process! We cannot thank her enough!...
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By: Michael Peacock
Jul 29, 2021
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Dear Ben and Sarah, Thank you so much for your kind feedback regarding your selling and buying experience with Chase Buchanan, in particular Naj. We wish you all the best in your new home! Kind regards, Michael Peacock Sales Director ...

“Chase Buchanan is the best agent we had dealt......”

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Jul 01,2021
Minithumbup
Ricky Bajwa
By: 'Valentina'
Jul 01,2021
0 people found
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Chase Buchanan is the best agent we had dealt with so far when it comes to finding the perfect home. They were with us from start to finish following through with calls and updates to ensure we had everything we need and were up to ...
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By: Chase Buchanan
Jul 02, 2021
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Hi Valentina, Thank you very much for the 5 star review and your kind words. It's great to hear that you found us the best agent you have dealt with in your search for a new home and that you have had such a great experience. Enjoy your new home! Kind regards, Chase Buchanan ...

“Efficient and proactive on the sale of our pr......”

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Jun 28,2021
Minithumbup
Daniel
By: 'Eliza'
Jun 28,2021
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Efficient and proactive on the sale of our property! Thank you Danny Hicks & Daniel Johns for your help. Especially during the challenging stamp duty holiday period!...
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By: Chase Buchanan
Jul 02, 2021
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Dear Eliza, Many thanks for your 5 star review for Danny & Daniel, we are very pleased to hear that you found the service for efficient. Best wishes, Chase Buchanan ...

“The whole team at Chase Buchanan were very pr......”

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Jun 25,2021
Minithumbup
By: 'Sue Sands'
Jun 25,2021
0 people found
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The whole team at Chase Buchanan were very professional and helpful. I was kept fully informed at all times of who was viewing my property and what was happening. Amy was excellent throughout the sales process and kept everything on track. I would highly recommend ...
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By: Chase Buchanan
Jul 02, 2021
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Hi Sue, Thank you very much for the 5 star review and recommendation. It's great to hear that you have had a pleasant experience with the whole team at Chase Buchanan and Amy in particular. Kind regards, Chase Buchanan ...

“Apartment purchase...”

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Jun 24,2021
Minithumbup
By: 'Michael Healy'
Jun 24,2021
1 people found
this helpful
We viewed numerous apartments with Kris Elgar (10+) and each time he was highly accommodating, we finally found the one we wanted thanks to him. From the very start to the final day he was available at any time and extremely helpful throughout. I would highly ...
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By: Chase Buchanan
Jun 25, 2021
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Hi Michael, Thank you very much for the 5 star review. We are glad you have found the right home for you and have had a great service along the way, especially with Kris. We are more than happy to assist you in the future. Enjoy your new home! Kind regards, Chase Buchanan ...

“This is the third time I have used Chase Buch......”

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Jun 24,2021
Minithumbup
By: 'Keith Ingram'
Jun 24,2021
1 people found
this helpful
This is the third time I have used Chase Buchanan in Isleworth and they just keep on getting better! All of their staff are well trained and the customer service is first class. I could not have asked for more from Chris Brookshaw - he ...
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By: Chase Buchanan
Jun 25, 2021
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Hi Keith, Thank you very much for the 5 star review. It's great to hear that you have found our service first class as well as the lovely comments about Chris Brookshaw and Kris Elgar. We are more than happy to assist you when you return to us again! Kind regards, Chase Buchanan ...

“A great team who delivers outstanding results......”

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Jun 14,2021
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Daniel
By: 'Anne H'
Jun 14,2021
0 people found
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A great team who delivers outstanding results After we had an appallingly bad experience last year with another - supposedly market leading - agency, we decided to put our house back on the market with Danny and Daniel, and couldn't have asked for a better ...
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By: Chase Buchanan
Jul 02, 2021
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Dear Anne, Thank you very much for your great review for Danny & Daniel, we are delighted to hear that you found the service so professional and helpful. We really appreciate your comments and recommendation. Best wishes, Chase Buchanan ...

“Thankfully not like a typical estate agent ;)...”

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Jun 01,2021
Minithumbup
By: 'Jo'
Jun 01,2021
0 people found
this helpful
Naj and the team at milestone Teddington where a dream to deal with. Thankfully not like a typical estate agent ;) They sold our property quickly when other agents in Teddington had failed in the past. They made the whole process stress free and I only ...
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“Good, professional and dedicated service by p......”

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May 26,2021
Minithumbup
By: 'Elizabeth'
May 26,2021
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Good, professional and dedicated service by people who know the area in detail and understood our requirements. Naj went the extra mile for us....
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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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