Chase Buchanan
4.8/5, 879 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ... show more Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?

Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £42,000 £20,800,000
Lettings 95% 94% £750 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 6 365 24 176 4 108 7 16 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Latest Properties to Rent   28

“Very pleased with how Adam helped me with my ......”

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May 18,2022
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Adam
By: 'Farzad'
May 18,2022
0 people found
this helpful
Very pleased with how Adam helped me with my search for a new property, highly recommended branch and specifically the member of staff who dealed with me...
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By: Chase Buchanan
Jun 01, 2022
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Thank you Farzad, We are delighted that Adam found you a new property and really appreciate your comments and recommendation. Kind regards, Chase Buchanan ...

“Thanks to Daniel Johns and the team for a ver......”

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May 11,2022
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Danny
Daniel
By: 'JL'
May 11,2022
0 people found
this helpful
Thanks to Daniel Johns and the team for a very positive experience selling our flat in Richmond recently. Daniel handled all parties involved very professionally, and efficiently, taking the pain out of a potentially stressful process for us....
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By: Chase Buchanan
Jun 01, 2022
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Thank you for your review for Daniel and the team, we are delighted that you found the experience positive and we really appreciate your comments. Kind regards, Chase Buchanan ...

“Delivered, exactly as they said they would.......”

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Apr 09,2022
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Danny
Daniel
By: 'Michelle Caroline Foo'
Apr 09,2022
0 people found
this helpful
Delivered, exactly as they said they would. We are pleased to recommend the "2 Danny's" at Chase Buchanan, Richmond. Acting as our sales agents, they talked us through the extensive process they would undertake prior to listing on the open market. Throughout the selling process their ...
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By: Chase Buchanan
Apr 28, 2022
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Dear Michelle, Many thanks for your 5* rating, we are delighted that you found the "2 Danny's" so responsive and helpful and really appreciate your comments. Best wishes, Chase Buchanan ...

“Have rented our home via Chase Buchannan for ......”

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Apr 07,2022
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Stephanie
By: 'Tw12'
Apr 07,2022
0 people found
this helpful
Have rented our home via Chase Buchannan for almost 14 years. The house has never been empty and the staff are always courteous and proactive. They are thorough with excellent attention to detail, and a pleasure to deal with. Recommended....
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By: Chase Buchanan
Apr 08, 2022
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Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan ...

“Amazing Team...”

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Mar 04,2022
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Amy
By: 'Imran & Alex'
Mar 04,2022
0 people found
this helpful
excellent service, from the mortgage broker recommendations to the solicitors, couldn't have been smoother. Amy and the team were excellent. 100% recommended, made our life and purchase a positive experience...
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By: Chase Buchanan
May 05, 2022
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Dear Imran and Alex, Thank you for this wonderful 5* review for Amy. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan ...

“Professional Service...”

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Feb 28,2022
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Audrey
By: 'Melissa'
Feb 28,2022
0 people found
this helpful
I have been dealing with Audrey in the Residential Concierge Service for the past 2 years. I live overseas and have wanted peace of mind that our property is being well looked after. From the initial sourcing of our fabulous tenants, to the care and response ...
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By: Chase Buchanan
Mar 02, 2022
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We are delighted to hear that you have found Audrey and the team so helpful and efficient over the past two years and really appreciate your 5* review. ...

“Professional service...”

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Feb 25,2022
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Kris
By: 'N. Ben Othman'
Feb 25,2022
0 people found
this helpful
Very friendly and professional service backed up by good negotiation skills. It didn’t take too long to sell our property after good promotion and advertising....
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By: Chase Buchanan
Feb 28, 2022
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Dear Ben, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan ...

“Absolutely fantastic...”

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Feb 16,2022
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Kris
By: 'John'
Feb 16,2022
0 people found
this helpful
Absolutely fantastic, no doubt the best Estate Agent in the area. Benefits from multi branches. Thanks to Kris and staff, with a special thanks to Amy. Very Professional throughout the entire process of selling...
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By: Chase Buchanan
Feb 28, 2022
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Dear John, Thank you for your lovely review for Kris and Amy, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan ...

“My partner and I have been very fortunate to ......”

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Feb 04,2022
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Ollie
By: 'Andrei'
Feb 04,2022
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this helpful
My partner and I have been very fortunate to work with Chase Buchanan and secure a dreamy apartment in Twickenham. Ollie Hudson, in particular, has been very helpful, as he's been constantly communicating to the landlord some of the issues that needed fixing and organising ...
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By: Chase Buchanan
Feb 28, 2022
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Dear Andrei, Thank you for your lovely review for Ollie, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan ...

“Our experience buying a property with Chase Buchanan...”

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Feb 01,2022
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Daniel
By: 'Pierre'
Feb 01,2022
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this helpful
Our experience buying a property with Chase Buchanan in Richmond was very positive. Daniel Johns was lovely and extremely helpful. In a process which can be stressful and emotional at times, his calm, positive and solution-driven attitude made all the difference. We're delighted with our ...
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By: Chase Buchanan
Feb 02, 2022
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Dear Pierre, Thank you very much for your very positive comments for Daniel, we are delighted that you found him so helpful and really appreciate your review. Best wishes, Chase Buchanan ...

“Outstanding and helpful...”

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Dec 22,2021
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Catherine
By: 'DS'
Dec 22,2021
1 people found
this helpful
Prior to our house hunt, the Chase Buchanan Twickenham team were outstanding from the start. They supplied us with a variety of possibilities, some of which were outside of our specifications, which opened our eyes. We would not have been able to purchase our home ...
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By: Chase Buchanan
Jan 04, 2022
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Many thanks for your 5* review and comments. We are delighted that you found Catherine & Myles so helpful in your search for a new home. Kind regards, Chase Buchanan ...

“Outstanding and helpful...”

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Dec 22,2021
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Catherine
By: 'DS'
Dec 22,2021
1 people found
this helpful
Prior to our house hunt, the Chase Buchanan Twickenham team were outstanding from the start. They supplied us with a variety of possibilities, some of which were outside of our specifications, which opened our eyes. We would not have been able to purchase our home ...
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“Very professional service...”

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Dec 13,2021
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Lucy
By: 'LO'
Dec 13,2021
0 people found
this helpful
A great many thanks to Lucy and her colleagues for all their help selling my flat. It took a while and many visits. I'm residing abroad, which added burden of them , but they were patient, professional and dedicated throughout....
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By: Michael Peacock
Jan 04, 2022
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Thank you so much for taking the time to leave us a 5 star review and your kind words regarding the service you experienced with our Teddington branch. We are delighted to have been able to help you with your move, we wish you the best of luck for the future! ...

“Excellent estate agent that managed a success......”

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Dec 02,2021
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Danny
Daniel
By: 'Tony'
Dec 02,2021
0 people found
this helpful
Excellent estate agent that managed a successful sale on a challenging property. Very professional approach with valuable feedback and insights to selling my property...
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By: Daniel Johns
Jan 04, 2022
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Thank you for your kind review of our Richmond sales team, Tony. We wish you the very best for 2022 and beyond! Chase Buchanan. ...

“Making it easy!...”

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Nov 23,2021
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Catherine
By: 'Jack'
Nov 23,2021
1 people found
this helpful
Catherine was great at managing the sales process from start to finish. There was never any doubt during any stage in the sale! I will be recommending Catherine and her team to anyone in my area....
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By: Chase Buchanan
Nov 26, 2021
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Hi Jack, Many thanks for your comments for Catherine, we are very pleased that she managed your purchase so well and really appreciate your recommendation. Best wishes, Chase Buchanan ...

“I would one hundred percent recommend Chase B......”

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Nov 15,2021
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Kim
By: 'Sue McLeod'
Nov 15,2021
0 people found
this helpful
I would one hundred percent recommend Chase Buchanan and their Senior Advisor, Kim Green. Kim managed to find me a beautiful flat in my perfect location. It was thanks to her taking the time to get to know what I was looking for and being ...
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By: chase buchanan
Feb 28, 2022
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Dear Sue, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan ...

“I have been a customer of Chase Buchanan for 20 years...”

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Nov 13,2021
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Nick
By: 'patrick jelly'
Nov 13,2021
0 people found
this helpful
I have been a customer of Chase Buchanan for the last 20 years, and recently was looking to sell a property in St Margaret's Grove. Nick Simpson took over the sale process from a colleague and from the very start managed the buyer/seller relationship very ...
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By: Chase Buchanan
Feb 28, 2022
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Dear Patrick, Thank you for this wonderful 5* review for Nick. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan ...

“Jenna at the Teddington office has been super......”

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Nov 10,2021
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Jenna
By: 'Louisa'
Nov 10,2021
0 people found
this helpful
Jenna at the Teddington office has been super - helpful, timely and efficient. Would absolutely recommend CB as an estate agent, and would use them again....
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By: Lianne Gregory
Nov 30, 2021
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Hi Louisa, Thanks so much for our 5 star review and your recommendation. Wishing you all the best! Kind regards, Lianne Gregory Lettings Manager ...

“Excellent & Freindly Customer Service...”

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Nov 03,2021
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Leah
By: 'Subhash'
Nov 03,2021
0 people found
this helpful
Excellent customer service from Leah Smith and Abdul Miah. Both were always friendly, professional, efficient and highly responsive. Big thanks to Leah !! Highly recommend Chase Buchanan...
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By: Chase Buchanan
Nov 04, 2021
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Hi Subhash, Thanks so much for the 5 star review! It's lovely to hear that you had such a positive experience at Chase Buchanan, with Leah and Abdul in particular. Kind regards, Chase Buchanan ...

“Great customer service...”

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Nov 01,2021
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Leah
By: 'TW7 Landlord'
Nov 01,2021
0 people found
this helpful
I have had very good customer service from this Branch from both Abdul and Leah. A big shout out in particular for Leah who has gone the extra mile in posting a large item left at the property but has also been kind enough to ...
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By: Chase Buchanan
Nov 01, 2021
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Thank you so much for your 5 star review. It is great to here you had such a lovely experience with us, especially with both Abdul and Leah. Kind regards, Chase Buchanan ...

“Great service...”

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Oct 30,2021
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Danny
Daniel
By: 'Robert'
Oct 30,2021
0 people found
this helpful
I was very satisfied with the professional and responsive approach taken by Chase Buchanan, in particular Daniel Johns & ‘Danny Hicks....
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By: Chase Buchanan
Nov 26, 2021
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Dear Robert, Many thanks for your 5 star review for Daniel & Danny, we really appreciate it. Kind regards, Chase Buchanan ...

“It was a pleasure to deal with Daniel Johns...”

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Oct 22,2021
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Daniel
By: 'Ben'
Oct 22,2021
1 people found
this helpful
It was a pleasure to deal with Daniel Johns at Chase Buchanan, Richmond. He understood what I was looking for and only showed me properties that suited (one of which I bought). He was very professional throughout the process and I would highly recommend both ...
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By: Chase Buchanan
Nov 26, 2021
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Dear Ben, Many thanks for your great review for Daniel and Chase Buchanan, Richmond, we are delighted that you found him so professional and really appreciate your recommendation. Kind regards, Chase Buchanan ...

“I am so glad I choose Chase Buchanan to sell ......”

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Oct 22,2021
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Lucy
By: 'Dawn & Ross Goodall'
Oct 22,2021
0 people found
this helpful
I am so glad I choose Chase Buchanan to sell our family home. They were extremely personal & professional from the start, they listened to what we wanted and made it happen for us in the best possible way. Lucy was fantastic, super organised, communicated at ...
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By: Michael Peacock
Nov 30, 2021
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Dear Ross and Dawn, Thank you so much for leaving us such a lovely review. It's great to read such amazing feedback regarding my staff, and such a pleasure to know you're glad to have chosen us as your agent. Wishing you all the best! Kind regards, Michael Peacock Director ...

“Definately recommend...”

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Oct 14,2021
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Lucy
By: 'Heather'
Oct 14,2021
0 people found
this helpful
Right from the first meeting we had with Michael and Naj through to all the wonderful agents we had dealings with during our house sale, we were never short of impressed. Lucy in particular was incredibly proactive, professional and dedicated to the chain in such ...
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By: Michael Peacock
Nov 30, 2021
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Hi Heather, Thank you so much for your kind words re the service you experienced with us selling your home. It is always a pleasure to read such good feedback regarding my staff. We wish you all the best! Kind regards, Michael Peacock Director ...

“Brilliant service especially from Lucy who we......”

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Oct 14,2021
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Lucy
By: 'S'
Oct 14,2021
0 people found
this helpful
Brilliant service especially from Lucy who went out of her way to ensure exchange and completion happened and when the first buyer pulled out resold the flat for us the same day Couldn’t ask for a better experience Thank you...
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By: Michael Peacock
Nov 30, 2021
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I am delighted to hear we could save the sale for you within the first day of it going back on the market. Thank you for your review and 5 star rating. We wish you all the best! Kind regards, Michael Peacock Director ...

“An Example Of How Every Purchase Should Go!......”

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Oct 12,2021
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Danny
By: 'Rosie Pryor'
Oct 12,2021
0 people found
this helpful
An Example Of How Every Purchase Should Go! I worked as the buying agent on a house purchase in Richmond on behalf of my clients in the summer. The team at Chase Buchanan were exceptionally warm and friendly. From arranging the initial viewings and access ...
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By: Chase Buchanan
Nov 26, 2021
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Dear Rosie, Thank you very much for your lovely comments about Vitaly & Danny, we are delighted that you found the service so professional and caring and we really appreciate your recommendation. Kind regards, Chase Buchanan ...

“Leah and Abdul were extremely professional an......”

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Oct 05,2021
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By: 'Dianne Cranmer'
Oct 05,2021
0 people found
this helpful
Leah and Abdul were extremely professional and efficient in arranging the letting for us, but also so friendly and kind in their manner. They went above and beyond to help us with providing all the necessary documents, and were in touch regularly with us throughout ...
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By: Chase Buchanan
Nov 01, 2021
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Thank you for your review Dianne. It is amazing to know you had such a great experience with us. We are very glad Leah and Abdul could make this time for you, easy and exciting. Kind regards, Chase Buchanan ...

“It was a very good experience dealing with Ch......”

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Oct 05,2021
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Leah
By: 'carla silveira'
Oct 05,2021
0 people found
this helpful
It was a very good experience dealing with Chase Bachanan! Specially Leah Smith who was very professional and patient showing me few times the property and helping me with the documentation. All great! Thank you Leah...
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By: Chase Buchanan
Nov 01, 2021
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Thank you so much Cara for your 5 star review, it's great to hear that you had a great experience with Leah in particular! Kind Regards, Chase Buchanan. ...

“AVOID!...”

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Sep 30,2021
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By: 'Emily'
Sep 30,2021
0 people found
this helpful
Richmond office do nothing to go against the stereotypical estate agent persona. Rude, condescending, pushy, passive aggressive at every point of contact. And this is from the 'manager'. I was going to ask them to sell my house. Not a chance now. Thoroughly unpleasant agency ...
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Was this helpful? Yes
By: Chase Buchanan
Oct 05, 2021
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I was disappointed to see your review. If our enthusiasm to help came over as pushy, then I apologise. I realise you may have been offended when I later suggested that perhaps we shouldn’t work together but I don’t believe I have been rude, condescending or passive aggressive. I would also like to point out that, of our 70 reviews for our Richmond office on this site to date, only two are one-star (including yours now), one is four-star and the remaining 67 are 5* reviews. We don� ...

“Very professional services, excellent and sup......”

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Sep 29,2021
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By: 'Goran'
Sep 29,2021
1 people found
this helpful
Very professional services, excellent and supportive staff. Always kind and informative with every inquiry raised with them. We highly recommend the service by the Twickenham sales team....
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By: Chase Buchanan
Oct 29, 2021
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Dear Goran, Thank you very much for your review, we are delighted that you found the team so informative and supportive. Kind regards, Chase Buchanan ...
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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley


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