96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ...
show more
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Latest Reviews
View all Reviews 879
27th Mar 2024
reviewed by 'John'
19th Jan 2024
reviewed by 'Simon Neale'
19th Dec 2023
reviewed by 'Mel Shantonas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £42,000 | £20,800,000 |
| Lettings | 95% | 94% | £750 | £3,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 167 | 6 | 365 | 24 | 176 | 4 | 108 | 7 | 16 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Jul 23,2019
Jul 23,2019
1
people found
this helpful
this helpful
Lorenc was friendly, easy to deal with and accommodating with our requests. Hassle free move. Would use Chase Buchanan again....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24, 2019
View all comments
(1)
Hi John,
Many thanks for your great review, we really appreciate your recommendation and are delighted that you found Lorenc so helpful.
Warm regards,
Chase Buchanan ...
Jul 21,2019
Jul 21,2019
2
people found
this helpful
this helpful
Excellent Service, Fast Response
Recommend to use Chase Buchanan for renting around Richmond / Twickenham.
Lorenc Denizi is really responsive as an agent.
He cares enough to call from time to time to help me progress with my tenancy application.
The best house agent I have ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24, 2019
View all comments
(1)
Hi Ferdian,
Many thanks for your great comments for Lorenc, we are delighted that you found the service excellent and we really appreciate your recommendation.
Warm regards,
Chase Buchanan ...
Jul 19,2019
Jul 19,2019
2
people found
this helpful
this helpful
Lorenz and all the staff at Twickenham branch have provided an excellent service, quickly finding me a Tennant and making the handover effortless. They are extremely proactive and always putting my interests first....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24, 2019
View all comments
(1)
Dear Marion,
We are delighted that you found the service excellent by Lorenc and the team and really appreciate your lovely comments. We look forward to helping again in the future.
Thank you,
Chase Buchanan ...
Jun 19,2019
Jun 19,2019
2
people found
this helpful
this helpful
We are so pleased that we met Scott who helped us to find the right place for us in Twickenham. Scott was really friendly and helpful during the whole application process. Scott is very quick in his response and keep you up to date with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05, 2019
View all comments
(1)
Dear Monika & Pete,
Thank you very much for your review for Scott, it's good to know that you found him so helpful and efficient and we hope you are enjoying your new home in Twickenham.
Best regards,
Chase Buchanan ...
Jun 07,2019
Jun 07,2019
0
people found
this helpful
this helpful
Danny and Daniel were extremely professional and efficient with driving the the purchase forward. They maintained timely and transparent communication between ourselves and the vendor and through their understanding of the local market were able to advise us on determining what offer we made, which ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01, 2019
View all comments
(1)
Dear Jonathan,
Thank you for your kind words. We are pleased you were happy with our service and we wish you well in your new home. We are sure to see you around town and should you need any advice in the future, you know where to find us.
Thanks again. ...
May 28,2019
May 28,2019
1
people found
this helpful
this helpful
Rory helped me find a home when I needed to do so at very short notice. He understood what I was looking for and was able to find me a flat that ticked all my boxes and was readily available. Excellent negotiator too....
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
May 30, 2019
View all comments
(1)
Hi Celia,
Thank you very much for your review, we are really pleased that Rory found you a new home and that you were impressed with his service.
Kind regards,
Chase Buchanan ...
May 25,2019
May 25,2019
1
people found
this helpful
this helpful
Scott was very friendly and helpful from the beginning till the end. We felt very confident and happy, and we recommend him all our close friends who are planning to move to Twickenham area. Thank you very much again....
read full review
read full review
Comment on agent fees
Everyting was perfect
Was this helpful?
Yes
Yes
May 30, 2019
View all comments
(1)
Thank you very much for taking the time to post your review, we really appreciate your recommendation and hope we can be of service again in the future.
Kind regards,
Chase Buchanan ...
May 23,2019
May 23,2019
2
people found
this helpful
this helpful
I have had some bad experiences with different estate agent companies, but meeting Scott in Twickenhams Buchanan's made my new flat process run very smoothly, I felt very relaxed knowing I could contact Scott and ask even the smallest questions and be answered with patience ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 30, 2019
View all comments
(1)
Hi Susan,
We are delighted that your experience was so positive with Scott and you felt reassured by him. We hope we can help again in the future.
Kind regards,
Chase Buchanan ...
May 19,2019
May 19,2019
0
people found
this helpful
this helpful
Scott was friendly, easy to work with and punctual. He was helpful with the lettings negotiations and provided timely feedback....
read full review
read full review
Comment on agent fees
Fees are in line with most lettings agents in the area.
Was this helpful?
Yes
Yes
May 16,2019
May 16,2019
0
people found
this helpful
this helpful
For me using Chase Buchanan has been a most pleasurable smooth process on finding the perfect home for myself . A positive experience since the staff are trusting, professional and most reliable.
Both Daniel and Danny have been wonderful....
read full review
read full review
Comment on agent fees
I recommend them highly .
Was this helpful?
Yes
Yes
May 30, 2019
View all comments
(1)
Dear Belinda,
Many thanks for your lovely comments for both Danny & Daniel, it's great to hear how positive you found the experience and we do hope you are enjoying your perfect home.
Warm regards,
Chase Buchanan ...
May 16,2019
May 16,2019
1
people found
this helpful
this helpful
Ricky has been fantastic all though this stressful process. He has such integrity and promised the flat would be taken offline as soon as I put the offer in. He kept his word, he also liaised well between vendor and myself, keeping everyone happy....
read full review
read full review
Was this helpful?
Yes
Yes
May 16, 2019
View all comments
(1)
Hi Laura,
Many thanks for leaving such a lovely review. We are are delighted to get you to exchange and wish you every happiness in your new home!
Warm regards,
Chase Buchanan. ...
May 08,2019
May 08,2019
0
people found
this helpful
this helpful
Back in the 1980's I was Partner in 3 Estate Agencies in the Richmond and Ealing areas. If I was still in the business and Chase Buchanan under the management of Danny Hicks and his more than able assistant Daniel Johns, were my competitors I would ...
read full review
read full review
Comment on agent fees
Fees very reasonable indeed
Was this helpful?
Yes
Yes
May 30, 2019
View all comments
(1)
Dear Albert,
Thank you so much for such a fantastic review for both Danny & Daniel, your comments are very much appreciated and we are delighted that they impressed you so much.
Warm regards,
Chase Buchanan ...
May 05,2019
May 05,2019
0
people found
this helpful
this helpful
Excellent service from start to finish, made the whole process seamless. I will definitely come back to work with Danny in the future, very professional and courteous . If only all estate agency service were like this. I felt he did everything he could to market ...
read full review
read full review
Comment on agent fees
Very competitive and worth the excellent service
Was this helpful?
Yes
Yes
May 30, 2019
View all comments
(1)
Dear Jayne,
Thanks for such a glowing review for Danny, we really appreciate your comments and look forward to being of service again in the future.
Warm regards,
Chase Buchanan ...
Apr 23,2019
Apr 23,2019
1
people found
this helpful
this helpful
Lucy is a great professional and a kind person to deal with! Working with her was a great pleasure - she supported us a lot and always responded to our queries promptly and efficiently. We really wish all the best for her!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25, 2019
View all comments
(1)
Dear Renato
Thank you so much for your kind words feedback regarding the service you received with Lucy! I would like to thank you for taking the time to leave us a review, its always great to read such lovely feedback regarding my staff.
If you do require any of our services in the future please do not hesitate to contact us!
Best wishes,
Sarah Lowis
Lettings Manager ...
Apr 21,2019
Apr 21,2019
0
people found
this helpful
this helpful
The very professional, friendly and efficient Hampton Hill team ensured that we received the best advice and guidance in selling our property. They also went the extra mile in always being available, should we need them....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 29, 2019
View all comments
(1)
Thank You for your kind words. I would like to wish you all the best with onward move. Kind Regards John ...
Apr 18,2019
Apr 18,2019
0
people found
this helpful
this helpful
Lucy was very helpful and always responded quickly to all queries. She listened carefully to all of our original requirements and so we didn't waste time seeing properties that were not in line with what we were looking for. Would definitely recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25, 2019
View all comments
(1)
Dear Jennifer
I am so pleased to hear you found Lucy helpful, quick to respond and listened to all of your requirements. It is always a pleasure to read such great feedback regarding my staff, i am always grateful to anyone taking the time to leave us a review.
If you do require any of our services in the future, please do not hesitate to contact us.
Best wishes,
Sarah Lowis.
Lettings Manager ...
Apr 17,2019
Apr 17,2019
1
people found
this helpful
this helpful
Thank you to Elliot and Chelsea for finding me a tenant in a short space of time and securing an immediate follow on tenancy with no vacancy period....
read full review
read full review
Comment on agent fees
Fees are competitive
Was this helpful?
Yes
Yes
Apr 27, 2019
View all comments
(1)
Dear Ramsey,
We are delighted that Elliot and Chelsea found you a new tenant so promptly and your review is very appreciated. We look forward to being of service again in the future.
Kind regards,
Chase Buchanan ...
Apr 16,2019
Apr 16,2019
0
people found
this helpful
this helpful
Great help in all steps of the process. I strongly advise everyone to consult with Elliot as the service is assured to be great...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2019
Apr 09,2019
0
people found
this helpful
this helpful
Danny managed the relationship between buyer & seller expertly & professionally whilst at the same time managing expectations & keeping up to date with the conveyancing process to maintain the positive momentum. At the viewings Danny was friendly and very informative with excellent local knowledge. Great work...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16, 2019
View all comments
(1)
Dear Les,
We are delighted to hear that you found Danny so informative and professional and really appreciate your review. If we can help with anything else, please let us know.
Kind regards,
Chase Buchanan ...
Apr 08,2019
Apr 08,2019
1
people found
this helpful
this helpful
Moving countries is no easy task, but Rory helped me every step of the way. I made fist contact from my home country and Rory maintained contact, scheduling check-ins on arrival and ensuring that I have appointments set-up with properties suiting my budget and wishlist.
...
read full review
read full review
Comment on agent fees
Some of the best I’ve seen in town.
Was this helpful?
Yes
Yes
Apr 16, 2019
View all comments
(1)
Many thanks for your great review for Rory, we are delighted that you found the service efficient and hope you enjoy your new home.
Warm regards,
Chase Buchanan ...
Apr 05,2019
Apr 05,2019
1
people found
this helpful
this helpful
We have had a very positive experience dealing with Chase Buchanan. Lorenc has been extremely helpful in finding us the right place and is a friendly, professional individual who made the whole process completely stress free....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 05,2019
Apr 05,2019
1
people found
this helpful
this helpful
Abdul has been instrumental in finding us high quality tenants to reside in our home while we are abroad for a few years. From the moment we engaged Abdul, he has been very responsive to all requests and responded to queries efficiently and quickly. He ...
read full review
read full review
Comment on agent fees
Fees were fair considering the quality of service.
Was this helpful?
Yes
Yes
Apr 05, 2019
View all comments
(1)
Hi Mel,
Many thanks for taking the time to write a review. It is great to hear of the fantastic service you have received from Abdul, based heavily on clear communication.
It is our pleasure to have helped you rent out your property, and please do get in touch should you need any assistance in the future! ...
Apr 05,2019
Apr 05,2019
1
people found
this helpful
this helpful
Lorenc was very friendly professional and candid- which goes a long way. We were shown around a couple of properties and given plenty of time to discuss and decide without any pressure. Lorenc was more than happy for us to go and have a second ...
read full review
read full review
Comment on agent fees
The fees were reasonable and clearly explained before we went ahead.
Was this helpful?
Yes
Yes
Apr 16, 2019
View all comments
(1)
Hi Jen,
Great to hear that Lorenc was so helpful and friendly and that he found you a property so quickly. We hope you enjoy your new home.
Kind regards,
Chase Buchanan ...
Apr 05,2019
Apr 05,2019
1
people found
this helpful
this helpful
Rory helped me to find the right flat for me to move into with my children. He was always prompt for appointments, very helpful and knowledgeable about the properties that I was viewing. He answered my emails very quickly and provided me with all the ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 16, 2019
View all comments
(1)
Hi Jessica,
Thank you very much for your great review for Rory, we are delighted that he understood what you were looking for and we hope you and your family enjoy your new home.
Warm regards,
Chase Buchanan ...
Apr 04,2019
Apr 04,2019
1
people found
this helpful
this helpful
Agent was very Friendly, professional and helpful.
I would recommend this Agent on Future dealings regards to Lettings. In the end he answered all quaesitions with professionalism. Top Agent...
read full review
read full review
Comment on agent fees
Reasonable and good Fees
Was this helpful?
Yes
Yes
Apr 16, 2019
View all comments
(1)
Hi Eavison,
We are delighted to hear that you found the Twickenham team so helpful and friendly and many thanks for your recommendation and comments.
Warm regards,
Chase Buchanan ...
Apr 04,2019
Apr 04,2019
1
people found
this helpful
this helpful
Since first day he Showed us so much respect and he helped us in things that we needed, i'm so happy to have an agent like Lorenc Denizi....
read full review
read full review
Comment on agent fees
Always there when we needed, he is so respectful, he is always so polite and he is very good at what he does.
Was this helpful?
Yes
Yes
Apr 16, 2019
View all comments
(1)
Hi Enea,
Many thanks for your review for Lorenc, we are glad you found him so helpful and if you need any further advise, please get in touch.
Kind regards,
Chase Buchanan ...
Feb 25,2019
Feb 25,2019
1
people found
this helpful
this helpful
When we phoned up to see the property, Rory showed us immediately. When we wanted to see it a second time, he again showed us immediately. He was courteous, well presented and professional the entire time. When it came time to discuss the contract, Aiden ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26, 2019
View all comments
(1)
Thank you very much for your review for Rory, Aiden and the Twickenham Lettings team. We are glad you found the process reassuring and friendly and hope you enjoy your new home.
Kind regards,
Chase Buchanan ...
Feb 18,2019
Feb 18,2019
1
people found
this helpful
this helpful
Recently purchased a property through this estate agent. Both Ricky and Kris have been a pleasure to deal with. Kris has been very generous with his viewing time with me to ensure I got everything I needed as a buyer. Ricky has a lot of ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18, 2019
View all comments
(1)
Hi Wati,
Many thanks for taking the time to leave your review. It's fantastic to hear that you received such a great service from both Ricky and Kris, and the fact that you will be looking to use our services again in the future speaks for itself.
We wish you every happiness in your new home and look forward to being of assistance in the future! ...
Feb 06,2019
Feb 06,2019
0
people found
this helpful
this helpful
She was so nice and helpful. Really easy to talk to and express and concerns with. She gave me practical advice about the area. I felt she was really honest with me and I'm delighted that I found my dream apartment with her help!!...
read full review
read full review
Comment on agent fees
Good. They are half the price of the other agency I was looking at places with.
Was this helpful?
Yes
Yes
Feb 07, 2019
View all comments
(1)
Hi Catherine
Thank you so much for taking the time to leave Lucy such a lovely review. I'm so glad to hear you found Lucy, honest, helpful and really easy to talk to. It is always a pleasure to hear such great feedback regarding my staff!
We are so pleased we found you your dream apartment. If we can be of any assistance in the future, please do not hesitate to contact us.
Best wishes,
Sarah Lowis
Lettings Manager
020 8744 2888 ...
Feb 06,2019
Feb 06,2019
0
people found
this helpful
this helpful
The properties listed to me were of the correct specifications, with a nice amount of documentation about the property/floor plans on the Chase Buchanan brochures. Abdul who I met first was very professional/friendly and gave good advice about things which would make us ...
read full review
read full review
Comment on agent fees
The fees were similar to what was quoted from other companies.
Was this helpful?
Yes
Yes
Feb 07, 2019
View all comments
(1)
Hi Stephanie,
Thank you for your lovely review. Jenna and Abdul work hard to make the renting process as seamless as possible, so it is great to hear that you had such a positive experience with us.
Should you need any further assistance please do not hesitate to get in touch! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley
Awards won by Chase Buchanan
Regional Awards won by Chase Buchanan
Individual Branch Awards
Twickenham, TW1
Best Estate Agent in Twickenham Teddington, TW11
Richmond, TW9
Twickenham, TW1
Isleworth, TW7
-
2023
Best Letting Agent in Isleworth
-
2023
Best Estate Agent in Isleworth
-
2023
Best Estate Agent in TW7
-
2023
Best Letting Agent in TW7
-
2022
Best Estate Agent in TW7
-
2022
Best Letting Agent in Isleworth
-
2022
Best Estate Agent in Isleworth
-
2021
Best Estate Agent in Isleworth
-
2021
Best Letting Agent in Isleworth
-
2021
Best Estate Agent in TW7
-
2021
Best Letting Agent in TW7
-
2022
Best Letting Agent in TW7
