“I would not recommended......”
1 Star Review
Jan 27,2021
By:
'Unsatisfied Tenant'
Jan 27,2021
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: DE14
Lettings (as a Tenant)
Rent PCM: £500
Postcode: DE14
1
people found
this helpful
Well...They are quite rude and unprofessional. One example for all: They are unable to provide simple thing like electronically signed contract after nine weeks when the tenancy agreement started with the excuse they do not have access to their office due to the covid-19. ...
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1
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1 Star Review
May 28,2020
By:
'Mohammed'
May 28,2020
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: DE23
Lettings (Prospective customer)
Postcode: DE23
3
people found
this helpful
I wish I could give it -10 as this company is so poor in terms of professionalism and how to deal with people.
They miss lead you into handing over money and then refusing to give back. Please!!! please!!! don’t hand over holding deposit ...
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3
people found
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1 Star Review
Sep 11,2018
By:
'Tariq'
Sep 11,2018
Services: Lettings (as a Landlord)
Rent PCM: £400
Would you recommend?: No
Postcode: DE23
Lettings (as a Landlord)
Rent PCM: £400
Postcode: DE23
4
people found
this helpful
I gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed ...
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4
people found
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5 Star Review
Apr 28,2018
By:
'Stretton'
Apr 28,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE13
Lettings (as a Landlord)
Postcode: DE13
0
people found
this helpful
We are overseas landlords and came to Surelet after having to let our previous agent go.
James Norman looks after our property from the Burton Branch. He keeps us informed at all times and ensures our tenants needs are met. All necessary maintenance and safety ...
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Comment on agent fees
Priced well.
0
people found
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“I tried to leave 0 stars but 1 is the lowest!Tenants ......”
1 Star Review
Sep 04,2016
By:
'ThankfullyNoLongerRenting!'
Sep 04,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE15
Lettings (as a Tenant)
Postcode: DE15
3
people found
this helpful
I tried to leave 0 stars but 1 is the lowest!
Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice.
Expensive fees, VERY unprofessional and never ...
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Comment on agent fees
A lot of money for nothing and massively inflated fees/charges eg ƒâ€š‚£60 for a lost key which would cost about ƒâ€š‚£3.
3
people found
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“1 star is to much for this company absolutely Disgusting the ......”
1 Star Review
Jul 06,2016
By:
'Very'
Jul 06,2016
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: DE
Lettings (as a Tenant)
Rent PCM: £525
Postcode: DE
3
people found
this helpful
1 star is to much for this company absolutely Disgusting the service is appalling some of the staff wouldn't know customer service if it jumped up and slapped them in the face now begins the fight to get our deposit back !!!! They hold your deposit for ...
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What agent could do to change your mind?
Extortionate
Attached Filesnbsp;
Comment on agent fees
Extortionate
3
people found
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“If I could rate no stars we would have!! So ......”
1 Star Review
Jun 27,2016
By:
'Avoid'
Jun 27,2016
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: DE14
Lettings (as a Tenant)
Rent PCM: £450
Postcode: DE14
3
people found
this helpful
If I could rate no stars we would have!! So here's our story - we were given notice through Surelet that our landlords were wanting to sell the house we were renting from them. The only house in the area we found on short notice ...
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Comment on agent fees
Appalling
3
people found
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“moved into a property on the 23rd of april 2015 with ......”
1 Star Review
May 20,2015
By:
'nav'
May 20,2015
Services: Lettings (as a Tenant)
Rent PCM: £47
Would you recommend?: No
Postcode: DE14
Lettings (as a Tenant)
Rent PCM: £47
Postcode: DE14
2
people found
this helpful
moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes ...
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What agent could do to change your mind?
The management is a father daughter team which means you cant put forward a complaint.
Attached Filesnbsp;
2
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“Surelet have been nothing but professional from the word go ......”
4 Star Review
Sep 17,2014
By:
'Deborah'
Sep 17,2014
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: Yes
Postcode: DE13
Lettings (as a Landlord)
Rent PCM: £550
Postcode: DE13
1
people found
this helpful
Surelet have been nothing but professional from the word go while dealing with my property.
My property was let within one week! And tenants moved in within another week.
All staff within the Burton branch were very friendly and efficient.
I couldn't recommend them enough!...
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Comment on agent fees
I felt the fee's were fair for the amount of work they carried out. Very competitive as I've spoken to a lot of different agents in the area before making my decision to come on with Surelet Burton.
1
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“WARNING DO NOT rent from surelet!!! When we saw our ......”
1 Star Review
Jul 31,2014
By:
'Kez'
Jul 31,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE14
Lettings (as a Tenant)
Postcode: DE14
6
people found
this helpful
WARNING DO NOT rent from surelet!!! When we saw our house 2 1/2 months ago we said we wanted carpets cleaned bath pannel putting back on and the garden (which was an absolute tip!) clearing of all the junk rubble and weeds. They had a month to ...
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What agent could do to change your mind?
By doing your jobs
Attached Filesnbsp;
Comment on agent fees
Expensive. This was even more annoying when we were just pushed from pillar to post after they got our money
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“This agent used a cowboy gas engineer who was incompetent ......”
1 Star Review
Apr 21,2013
By:
'w'
Apr 21,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: DE24
Lettings (as a Landlord)
Postcode: DE24
3
people found
this helpful
This agent used a cowboy gas engineer who was incompetent and in my opinion are absolutely useless as an agent, would never use again and will definitely never recommend to landlords nor tenants...
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What agent could do to change your mind?
use reputable contractors and improve customer service
Attached Filesnbsp;
3
people found
this helpful
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“Overall, I would rate the communication skills of Surelet staff ......”
1 Star Review
Jun 28,2012
By:
'Kerry'
Jun 28,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
2
people found
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Overall, I would rate the communication skills of Surelet staff as extremely poor. They are very slow and unhelpful when dealing with tenant problems/complaints. It took me over 6 months of repeated phone calls to obtain a full set of keys for my property and, ...
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What agent could do to change your mind?
Been more efficient when dealing with problems (6 months is not a reasonable time scale!).
Educated their staff regarding basic customer service and people skills.
Had the courtesy to actually communicate with the customer. For example, by informing them when maintenance/servicing needed to be performed on their property rather than just giving the customers mobile number out to random tradesmen
Being much more transparent and open about the nature and extent of their fees (in addition to reviewing whether the fee is actually reasonable in the first place!)
Attached Filesnbsp;
2
people found
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“We chose surelet as they were a local company and ......”
1 Star Review
Nov 14,2011
By:
'Nathan'
Nov 14,2011
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
10
people found
this helpful
We chose surelet as they were a local company and the sales guy was quite good at assuring us of an easy letting experience. However, this has been anything but the case!!
Surelet, although doing 1 inspection (despite being promised 3) decided that it was perfectly acceptable ...
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10
people found
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“I would like to express my disappointment and frustration on ......”
1 Star Review
Jul 22,2015
By:
'Jade'
Jul 22,2015
Services: Lettings (as a Tenant)
Rent PCM: £595
Would you recommend?: No
Postcode: DE11
Lettings (as a Tenant)
Rent PCM: £595
Postcode: DE11
22
people found
this helpful
I would like to express my disappointment and frustration on how we have been treated by Sure let in Burton Upon Trent.
We had to wait 3 weeks for a viewing on a property. In which we had to constantly ring and chase for this viewing ...
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Comment on agent fees
We had to pay an additional ‚£239 to move in 9 days early which they had calculated wrong anyway. And then when we paid the Money they asked what it was for? Very poor Service from start to finish.
22
people found
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