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Sep 04,2016
Sep 04,2016
3
people found
this helpful
this helpful
I tried to leave 0 stars but 1 is the lowest!
Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice.
Expensive fees, VERY unprofessional and never do what they say they will or call back etc etc. Rude staff that treat you like a second class citizen if you're renting.
Be extremely aware of all their masses of extra fees for doing nothing (eg tenancy renewal, 'final inspection' etc etc).
Above all they will try and charge you for any little thing to avoid giving back your deposit.
After a 2 week fight and cleaning every inch of the place for 2 days (including cutting hedges and cleaning the carpets) they still tried to charge me for things I had already done and many things that were there before. I got them down from about ƒÂ¯¿½750 to ƒÂ¯¿½250 but it should have been ƒÂ¯¿½0, I only agreed in the end as the stress was making me ill and it had already totally ruined the joy and excitement of finally buying our own home. They even tried to charge me for damage caused by 2 seriously dangerous incidents involving faults with the house and a second carpet clean!
They also made the 'mistake' of not showing up at the agreed time for the final inspection meaning I could not be there after all to 'defend' anything; very convenient. The girl I spoke to was very rude saying I should have handed back the keys before 9am in town when we had agreed to meet at the property the same morning and even threatened to charge me with an extra day's rent. She said again and again 'it was in the letter' which I later found it wasn't. As if you would take the keys into town and then what, wait on the drive for 2 hours? Ridiculous. They had absolutely no humanity and no consideration of us with 3 moves going on at once, one involving me alone moving my mum 300 miles to Scotland.
I took a full commentated video when I left of every inch of the house. I very strongly recommend you take a lot of photos and close ups of everything when you move in and move out as evidence. EVERYTHING!
I could say a lot more but it's already taken days of my time and been so upsetting. Just another rich and powerful company taking advantage of people who don't have the time or money to stand up for their rights.
Do not change the property or garden in any way if possible (as a renter you are obviously expected not to want a life at all or be worthy of one). They even tried to charge us about ƒÂ¯¿½100 for trimming a small bush and removing some flowers my 66 year old mother planted.
I am pretty sure all the big agents are like this now in this disgusting industry which takes from the poorer to add further wealth to themselves and the landlords. All the fees have now been switched to the tenants whilst the landlords just get richer. I have been in maybe 10 rented properties with my various dogs and had always been returned every penny of my deposits very readily before every time which proves how unfair it all is now.
Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice.
Expensive fees, VERY unprofessional and never do what they say they will or call back etc etc. Rude staff that treat you like a second class citizen if you're renting.
Be extremely aware of all their masses of extra fees for doing nothing (eg tenancy renewal, 'final inspection' etc etc).
Above all they will try and charge you for any little thing to avoid giving back your deposit.
After a 2 week fight and cleaning every inch of the place for 2 days (including cutting hedges and cleaning the carpets) they still tried to charge me for things I had already done and many things that were there before. I got them down from about ƒÂ¯¿½750 to ƒÂ¯¿½250 but it should have been ƒÂ¯¿½0, I only agreed in the end as the stress was making me ill and it had already totally ruined the joy and excitement of finally buying our own home. They even tried to charge me for damage caused by 2 seriously dangerous incidents involving faults with the house and a second carpet clean!
They also made the 'mistake' of not showing up at the agreed time for the final inspection meaning I could not be there after all to 'defend' anything; very convenient. The girl I spoke to was very rude saying I should have handed back the keys before 9am in town when we had agreed to meet at the property the same morning and even threatened to charge me with an extra day's rent. She said again and again 'it was in the letter' which I later found it wasn't. As if you would take the keys into town and then what, wait on the drive for 2 hours? Ridiculous. They had absolutely no humanity and no consideration of us with 3 moves going on at once, one involving me alone moving my mum 300 miles to Scotland.
I took a full commentated video when I left of every inch of the house. I very strongly recommend you take a lot of photos and close ups of everything when you move in and move out as evidence. EVERYTHING!
I could say a lot more but it's already taken days of my time and been so upsetting. Just another rich and powerful company taking advantage of people who don't have the time or money to stand up for their rights.
Do not change the property or garden in any way if possible (as a renter you are obviously expected not to want a life at all or be worthy of one). They even tried to charge us about ƒÂ¯¿½100 for trimming a small bush and removing some flowers my 66 year old mother planted.
I am pretty sure all the big agents are like this now in this disgusting industry which takes from the poorer to add further wealth to themselves and the landlords. All the fees have now been switched to the tenants whilst the landlords just get richer. I have been in maybe 10 rented properties with my various dogs and had always been returned every penny of my deposits very readily before every time which proves how unfair it all is now.
Comment on agent fees
A lot of money for nothing and massively inflated fees/charges eg ƒâ€š‚£60 for a lost key which would cost about ƒâ€š‚£3.
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reviewed by 'Jade'
27th Jan 2021
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reviewed by 'Mohammed'
11th Sep 2018
reviewed by 'Tariq'
28th Apr 2018
reviewed by 'Stretton'
4th Sep 2016
reviewed by 'ThankfullyNoLongerRenting!'
Opening Hours
Address
Surelet
14 Market place
Burton Upon Trent
East Staffordshire
DE14 1HA
01283 537120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 45% | £350 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 0 | 8 | 0 | 0 | 0 | 0 | 0 | 1 |
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Featured Review
a
Jul 22,2015
Jul 22,2015
22
people found
this helpful
this helpful
I would like to express my disappointment and frustration on how we have been treated by Sure let in Burton Upon Trent.
We had to wait 3 weeks for a viewing on a property. In which we had to constantly ring and chase for this viewing ...
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Comment on agent fees
We had to pay an additional ‚£239 to move in 9 days early which they had calculated wrong anyway. And then when we paid the Money they asked what it was for? Very poor Service from start to finish.
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Jan 27,2021
Jan 27,2021
1
people found
this helpful
this helpful
Well...They are quite rude and unprofessional. One example for all: They are unable to provide simple thing like electronically signed contract after nine weeks when the tenancy agreement started with the excuse they do not have access to their office due to the covid-19. ...
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May 28,2020
May 28,2020
3
people found
this helpful
this helpful
I wish I could give it -10 as this company is so poor in terms of professionalism and how to deal with people.
They miss lead you into handing over money and then refusing to give back. Please!!! please!!! don’t hand over holding deposit ...
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Sep 11,2018
Sep 11,2018
4
people found
this helpful
this helpful
I gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed ...
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Apr 28,2018
Apr 28,2018
0
people found
this helpful
this helpful
We are overseas landlords and came to Surelet after having to let our previous agent go.
James Norman looks after our property from the Burton Branch. He keeps us informed at all times and ensures our tenants needs are met. All necessary maintenance and safety ...
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Comment on agent fees
Priced well.
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Sep 04,2016
Sep 04,2016
3
people found
this helpful
this helpful
I tried to leave 0 stars but 1 is the lowest!
Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice.
Expensive fees, VERY unprofessional and never ...
read full review
read full review
Comment on agent fees
A lot of money for nothing and massively inflated fees/charges eg ƒâ€š‚£60 for a lost key which would cost about ƒâ€š‚£3.
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Jul 06,2016
Jul 06,2016
3
people found
this helpful
this helpful
1 star is to much for this company absolutely Disgusting the service is appalling some of the staff wouldn't know customer service if it jumped up and slapped them in the face now begins the fight to get our deposit back !!!! They hold your deposit for ...
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What agent could do to change your mind?
ExtortionateAttached Filesnbsp;
Comment on agent fees
Extortionate
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Jun 27,2016
Jun 27,2016
3
people found
this helpful
this helpful
If I could rate no stars we would have!! So here's our story - we were given notice through Surelet that our landlords were wanting to sell the house we were renting from them. The only house in the area we found on short notice ...
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Comment on agent fees
Appalling
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May 20,2015
May 20,2015
2
people found
this helpful
this helpful
moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes ...
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What agent could do to change your mind?
The management is a father daughter team which means you cant put forward a complaint.Attached Filesnbsp;
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Sep 17,2014
Sep 17,2014
1
people found
this helpful
this helpful
Surelet have been nothing but professional from the word go while dealing with my property.
My property was let within one week! And tenants moved in within another week.
All staff within the Burton branch were very friendly and efficient.
I couldn't recommend them enough!...
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Comment on agent fees
I felt the fee's were fair for the amount of work they carried out. Very competitive as I've spoken to a lot of different agents in the area before making my decision to come on with Surelet Burton.
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Jul 31,2014
Jul 31,2014
6
people found
this helpful
this helpful
WARNING DO NOT rent from surelet!!! When we saw our house 2 1/2 months ago we said we wanted carpets cleaned bath pannel putting back on and the garden (which was an absolute tip!) clearing of all the junk rubble and weeds. They had a month to ...
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What agent could do to change your mind?
By doing your jobsAttached Filesnbsp;
Comment on agent fees
Expensive. This was even more annoying when we were just pushed from pillar to post after they got our money
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Apr 21,2013
Apr 21,2013
3
people found
this helpful
this helpful
This agent used a cowboy gas engineer who was incompetent and in my opinion are absolutely useless as an agent, would never use again and will definitely never recommend to landlords nor tenants...
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What agent could do to change your mind?
use reputable contractors and improve customer serviceAttached Filesnbsp;
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Jun 28,2012
Jun 28,2012
2
people found
this helpful
this helpful
Overall, I would rate the communication skills of Surelet staff as extremely poor. They are very slow and unhelpful when dealing with tenant problems/complaints. It took me over 6 months of repeated phone calls to obtain a full set of keys for my property and, ...
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What agent could do to change your mind?
Been more efficient when dealing with problems (6 months is not a reasonable time scale!). Educated their staff regarding basic customer service and people skills. Had the courtesy to actually communicate with the customer. For example, by informing them when maintenance/servicing needed to be performed on their property rather than just giving the customers mobile number out to random tradesmen Being much more transparent and open about the nature and extent of their fees (in addition to reviewing whether the fee is actually reasonable in the first place!)Attached Filesnbsp;
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Nov 14,2011
Nov 14,2011
10
people found
this helpful
this helpful
We chose surelet as they were a local company and the sales guy was quite good at assuring us of an easy letting experience. However, this has been anything but the case!!
Surelet, although doing 1 inspection (despite being promised 3) decided that it was perfectly acceptable ...
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