Well...They are quite rude and unprofessional. One example for all: They are unable to provide simple thing like electronically signed contract after nine weeks when the tenancy agreement started with the excuse they do not have access to their office due to the covid-19. I would accept this if the ... Read Full Review

I wish I could give it -10 as this company is so poor in terms of professionalism and how to deal with people. They miss lead you into handing over money and then refusing to give back. Please!!! please!!! don’t hand over holding deposit for any property prior to any viewing as you will... Read Full Review

I gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed to be 6 months contracts - they... Read Full Review

We are overseas landlords and came to Surelet after having to let our previous agent go. James Norman looks after our property from the Burton Branch. He keeps us informed at all times and ensures our tenants needs are met. All necessary maintenance and safety inspections are carried out in... Read Full Review

I tried to leave 0 stars but 1 is the lowest! Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice. Expensive fees, VERY unprofessional and never do what they say they will or call back etc etc.... Read Full Review

1 star is to much for this company absolutely Disgusting the service is appalling some of the staff wouldn't know customer service if it jumped up and slapped them in the face now begins the fight to get our deposit back !!!! They hold your deposit for the most pathetic things I think if you farted ... Read Full Review

If I could rate no stars we would have!! So here's our story - we were given notice through Surelet that our landlords were wanting to sell the house we were renting from them. The only house in the area we found on short notice and in our price range was again through Surelet which we were... Read Full Review

I would like to express my disappointment and frustration on how we have been treated by Sure let in Burton Upon Trent. We had to wait 3 weeks for a viewing on a property. In which we had to constantly ring and chase for this viewing as no one ever got back to us. We got told on a numerous of... Read Full Review

moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes existing the property have wide holes in the wall so loads... Read Full Review

Surelet have been nothing but professional from the word go while dealing with my property. My property was let within one week! And tenants moved in within another week. All staff within the Burton branch were very friendly and efficient. I couldn't recommend them... Read Full Review

WARNING DO NOT rent from surelet!!! When we saw our house 2 1/2 months ago we said we wanted carpets cleaned bath pannel putting back on and the garden (which was an absolute tip!) clearing of all the junk rubble and weeds. They had a month to do it and when we got our keys NOTHING was done. Now 2... Read Full Review

This agent used a cowboy gas engineer who was incompetent and in my opinion are absolutely useless as an agent, would never use again and will definitely never recommend to landlords nor... Read Full Review

Overall, I would rate the communication skills of Surelet staff as extremely poor. They are very slow and unhelpful when dealing with tenant problems/complaints. It took me over 6 months of repeated phone calls to obtain a full set of keys for my property and, on one occasion, the member of staff... Read Full Review

We chose surelet as they were a local company and the sales guy was quite good at assuring us of an easy letting experience. However, this has been anything but the case!! Surelet, although doing 1 inspection (despite being promised 3) decided that it was perfectly acceptable for a tenant to... Read Full Review