Surelet

The team at surelet come across is very helpful to begin with.Just before I moved out they increased the rent by 26% and when I ask them why they blamed the landlord. Having cleaned the place from top to bottom. I was very disappointed to be given a charge when they did their inspection of the ... Read Full Review

I rented from them for just over a year and their customer service was awful . Long delays getting back to you, having to always chase them up about questions. When we got told we had to move because the landlord was selling up they didn't even pro actively ask what we were looking for to try ... Read Full Review

Be warned you will regret having any dealings with surelet. Myself and 3 good friends..all landlords have dealt with surelet and now would not touch them with a barge ... Read Full Review

Took inflated deposit, didn't protect it for 5 long years, had several opportunity to do so,failed to repair property, was continuously rude and disrespectful. A vile bully of a man to deal with, Rhodri Davies feels he is above everyone else, a failed businessman with a very small personality. ... Read Full Review

Never again! They seemed friendly and helpful at first until issues starting popping up within the property, took constant nagging to get any help and in the end just gave up. Asked to be released from tenancy early even paid a fee to do so. Was nagged constantly about getting packed up so they ... Read Full Review

Beware. They knowingly let properties that have bad landlords without informing you. I've waited weeks for cooker replacement, months for plumbing let alone normal maintenance. Breeched the time limits on the remedials on the new electric safety checks, which I am now having to report to the ... Read Full Review

Well...They are quite rude and unprofessional. One example for all: They are unable to provide simple thing like electronically signed contract after nine weeks when the tenancy agreement started with the excuse they do not have access to their office due to the covid-19. I would accept this if the ... Read Full Review

If I had known this lot would be this unprofessional I would have avoided. If only the guy who showed us around the property had been our manager as he actually seemed to know what he was doing. Our first property manager had no idea that "we have no Internet" means ring us with ... Read Full Review

Lucy resolved my issues really quickly and professionally. Thank you so much the taps in my bathroom look amazing and more importantly don't drip ANITA ... Read Full Review

If you're a tenant AVOID THIS AGENCY. Once they have your money you'll see them for what they are - rude, unprofessional, ... Read Full Review

If I could give 0 rating that is what they deserve. They are all very nice when they want to get your property as a landlord. Then you entrust them and specify what you will and won't accept from tenants i.e. no pets etc and guess what they tell you 'we've found someone with a dog ... Read Full Review

Communication, feedback and service for maintenance issues is either non existent or based on untruths. They are arrogant in the extreme and in 12 months they have yet to return a call, they promise to return calls because, strangly, the letting maintenance team are always "on another ... Read Full Review

I wish I could give it -10 as this company is so poor in terms of professionalism and how to deal with people. They miss lead you into handing over money and then refusing to give back. Please!!! please!!! don’t hand over holding deposit for any property prior to any viewing as you will ... Read Full Review

If I could put minus stars i certainly would. AVOID AVOID AVOID!!! Locked in a DPS-Deposit return dispute with these very unprofessional individuals. Hopeless with property maintenance issues "tomorrow" and "I will get back to you" are their favourite words. 2 years worth of ... Read Full Review

Should of read this before going on a viewing. Waste of time and rude I overheard a friend too saying they took a cash bribe on his viewing to get the property. Would never ever use. Really surprised they still have a business - this one will close soon I’m ... Read Full Review

Worse ever property we got from this agency. All the fittings and fixtures in the property was just ok and somehow in place with very vulnerable position but as soon as you start using it, it will have some problems. Carpet, windows, toilet, kitchen, heating system, conservatory, garden... what ... Read Full Review

They told us we could use all of the double length garage and it was the only reason we took it ,day of moving in the garage was locked with the owners stuff in ,after confronting surelet they denied everything . They also took extra deposit for a cat and dog but never told the owner ,after a year ... Read Full Review

Extremely unprofessional, won't answer the phone or return calls, keep saying things will be done 'tomorrow' and never get done. Luckily we were buying from them so didn't need to pay them. Consistently poor so at least they were consistent with ... Read Full Review

My partner rented through surelet Hemel Hempstead . Where should I start .... very apparent the company from the director Nimesh going down to Rebecca have no clue whatsoever . The customer service is non apparent and have no understanding in the basic understanding of lettings Knowing the ... Read Full Review

Nice at first, but beware of the bullying attitude later if you dare ask them to do anything. Also, be ready for them to rip you off over your fees. My advice is to stear well clear of these unpleasant ... Read Full Review