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Gloucester, GL1
1.4/5, 9 Reviews
11% Recommended
100% letting valuation accuracy
14% letting fee satisfaction
An international Sales and Lettings Franchise company, we are driven by our key focus on expert quality services for landlords and tenants, and excellent franchise opportunities for people who are keen to develop themselves in the sales and lettings industry. Our company has evolved for over 10 years, and our lon
gevity is built on strong foundations of a core family ethos and a wealth of sales and lettings experience.
"Appalled and disgusted,..."
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1 Star Review
By : 'Jk'
Services : Letting(I am a Tenant)
Rent PCM : £510
Would you recommend ? : No
Postcode : GL17
11 Jan 2021
People found this helpful1
If I had known this lot would be this unprofessional I would have avoided. If only the guy who showed us around the property had been our manager as he actually seemed to know what he was doing. Our first property manager had no idea that "we have no Internet" means ring us with updates, I shall say no more as we heard little from her as she refused to talk about issues unless it was via email. Our new one "Sarah" seems to not know the meaning of professional, and is unable to keep a level head when talking to tenants on the phone. After a few phone conversations with her she has began to be quite short tempered, rude, and to put it quite bluntly not fit for the role. She is unable to speak to people in a calm and collected manner without snapping. We are going through an awful situation at the moment with the property we are in, and her attitude does not make it any better. Honestly, I could get more professionalism out of a wall. At least it does its job successfully. I get that what I'm saying is rude, but I wish I had recorded some of the things this woman has said over the phone because I was disgusted and appealed at her attitude. If this is what type of staff surelet like to hire, I'd like to warn people to avoid them, as I will be in the future. I hope that in some way someone in surelet sees these, which I doubt they will, because I doubt they care, but I hope they do, and I hope something is done about this woman as, if she is speaking to tenants who are going through a really rough time like this, literally causing distress, how many other has she or will she treat like this. Its appalling.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 14.00% | £500 | £725 |
Areas covered
- DE141
- GL13A
- GL155
- GL501
- HP11L
- NE231
- NG118
- SA312
Address
Surelet
7 Worcester Street, Gloucester, Gloucestershire
GL1 3AJ
01452313313
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'GL1'
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : No
Postcode : GL1
21 Mar 2023
People found this helpful0
The team at surelet come across is very helpful to begin with.Just before I moved out they increased the rent by 26% and when I ask them why they blamed the landlord. Having cleaned the place from top to bottom. I was very disappointed to be given a charge when they did their inspection of the... Read Full Review
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Never ...
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1 Star Review
By : 'Hannah'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : GL1
9 Aug 2021
People found this helpful4
Never again! They seemed friendly and helpful at first until issues starting popping up within the property, took constant nagging to get any help and in the end just gave up. Asked to be released from tenancy early even paid a fee to do so. Was nagged constantly about getting packed up so they... Read Full Review
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Appalled and disgusted, ...
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1 Star Review
By : 'Jk'
Services : Letting (As a Tenant)
Rent PCM : £510
Would you recommend ? : No
Postcode : GL17
11 Jan 2021
People found this helpful1
If I had known this lot would be this unprofessional I would have avoided. If only the guy who showed us around the property had been our manager as he actually seemed to know what he was doing. Our first property manager had no idea that "we have no Internet" means ring us with... Read Full Review
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I agree with other reviews - ...
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1 Star Review
By : 'Gloucester'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GL1
9 Sept 2016
People found this helpful6
I agree with other reviews - they are nice and friendly when they show you around but their service after you sign up is shocking. You cannot contact them on the phone - they either don't pick up or when they do they cannot speak to you - they agree to call back but never do. If they need something ... Read Full Review
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I rented via this bunch just ...
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1 Star Review
By : 'Gilly'
Services : Letting (As a Tenant)
Would you recommend ? : No
4 Aug 2016
People found this helpful4
I rented via this bunch just over two years ago (only just found this site). Despite the fact I was paying £1000 a month rent, when I had to ring them I was spoken to like something scraped off a shoe by everyone ,including the receptionist! once I left the property they then tried to... Read Full Review
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let me start by saying if it ...
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1 Star Review
By : 'Annoyed'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GL1
29 Jul 2016
People found this helpful4
let me start by saying if it was possible i would give this minus stars. On first applying through the agency all seemed to be fairly good, application went through quickly and easily and i was moved in within 2 weeks. However then all the problems started to arise, within a month of moving into... Read Full Review
Comments on Agent Fees
woefully over priced for the service they provide... £105 reference and it took me 3 minutes to fill... entry and exit check costs over £100 in total for a nothing job as they missed everything..
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I have been renting with ...
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5 Star Review
By : 'Carmen'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : GL3
28 Jun 2016
People found this helpful1
I have been renting with Surelet for four years now, excellent service and extremely helpful. Steph is always there and her team are very polite and helpful. Would not consider going elsewhere. Thank you... Read Full Review
What agent could do to change your mind?
Excellent support and if there are issues they deal with them efficiently and effectively
Comments on Agent Fees
Excellent support and if there are issues they deal with them efficiently and effectively
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Paid for full management but ...
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1 Star Review
By : 'A'
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : No
Postcode : GL14
10 Nov 2015
People found this helpful4
Paid for full management but in over 2 years they never entered the property once . Had tests done that I requseted them not to deal with as I wanted my own traded men's to action but they still went ahead and actioned then sent me the bill. Tenants deposit they tried to pay me as I'm the tennent... Read Full Review
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DON'T USE SURELET. Surelet is ...
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1 Star Review
By : 'Angry'
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : GL1
1 Aug 2014
People found this helpful8
DON'T USE SURELET. Surelet is really nice to you before you move in. Once you have moved in they become the worst people to work with, you will have to pay 150 pounds extra in hidden fees before you move in and when you move out. The agents completely ignore every request you make time and time... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/3/2015, 5:24:14 AM by allAgents
