I rented from them for just over a year and their customer service was awful . Long delays getting back to you, having to always chase them up about questions. When we got told we had to move because the landlord was selling up they didn't even pro actively ask what we were looking for to try... Read Full Review

Beware. They knowingly let properties that have bad landlords without informing you. I've waited weeks for cooker replacement, months for plumbing let alone normal maintenance. Breeched the time limits on the remedials on the new electric safety checks, which I am now having to report to the... Read Full Review

Lucy resolved my issues really quickly and professionally. Thank you so much the taps in my bathroom look amazing and more importantly don't drip ANITA... Read Full Review

If you're a tenant AVOID THIS AGENCY. Once they have your money you'll see them for what they are - rude, unprofessional,... Read Full Review

If I could give 0 rating that is what they deserve. They are all very nice when they want to get your property as a landlord. Then you entrust them and specify what you will and won't accept from tenants i.e. no pets etc and guess what they tell you 'we've found someone with a dog... Read Full Review

Communication, feedback and service for maintenance issues is either non existent or based on untruths. They are arrogant in the extreme and in 12 months they have yet to return a call, they promise to return calls because, strangly, the letting maintenance team are always "on another... Read Full Review

Should of read this before going on a viewing. Waste of time and rude I overheard a friend too saying they took a cash bribe on his viewing to get the property. Would never ever use. Really surprised they still have a business - this one will close soon I’m... Read Full Review

Worse ever property we got from this agency. All the fittings and fixtures in the property was just ok and somehow in place with very vulnerable position but as soon as you start using it, it will have some problems. Carpet, windows, toilet, kitchen, heating system, conservatory, garden... what... Read Full Review

My partner rented through surelet Hemel Hempstead . Where should I start .... very apparent the company from the director Nimesh going down to Rebecca have no clue whatsoever . The customer service is non apparent and have no understanding in the basic understanding of lettings Knowing the... Read Full Review

Nice at first, but beware of the bullying attitude later if you dare ask them to do anything. Also, be ready for them to rip you off over your fees. My advice is to stear well clear of these unpleasant... Read Full Review

Avoid these agents at all costs. I rented my house through them for almost a year and it was an absolute nightmare. They are all very nice when they are trying to woo you but quickly lose interest after that. In my case they made numerous errors and are very much on the tenant's side even ... Read Full Review

Mel Higgs Hemel Hempstead branch helped me massively tried working within my budget to find me the property that' suits me although we didn't find this. She was more than helpful went out of her way to give me options and I no in the future if something comes up she will contact... Read Full Review

Moved in a while ago (renting). When we were looking around we asked if the place would be cleaned and was told that it would. When we moved in the place was a mess- dust everywhere, one of the bedrooms smelt of vomit (the carpet had to be replaced), the freezer hadn't been cleaned or properly... Read Full Review

Get ready to be ripped off. Small print clauses leading to shady charges - hundreds! These are the professionals of taking advantage of the tenant, just because they can. They will access to the property as they please even if permission is not granted. Run!... Read Full Review

Very helpful and very friendly , on the day of the move I dealt with somebody different , can't remember there names both very... Read Full Review

I found these guys the most helpful Estate Agents in the town. They had the best selection of properties at the most realistic prices. Every time I had to visit their offices I always found them helpful and professional. Their fees for moving in we're the cheapest that I could find on the high... Read Full Review

Arrogant, rude and a waste of time! There is a girl who rolled her eyes and treated me with attitude when I asked questions. The manager suffers from what can only be described as little man syndrome when I asked to speak to him and will stop at nothing to treat customers like they are something he ... Read Full Review