JVR properties were a disaster from start to finish do not go near them! They gladly took their commission every month, but did little else. Tenants were told to do their own inventory then send it in to them, did not undertake regular property inspections, ... read full review
Utterly incompetent, unreliable staff who frankly lie to cover poor practise.
The have demonstrated that they are only concerned with taking money from the tenant and landlord, with no real emphasis being placed on assurances and service. Stay well clear.... read full review
What agent could do to change your mind?
Provide the service that you set out to do. Be detailed and accurate.
Their own terms and conditions stated in the lease documents were not followed by JVR from the outset. They attempt to charge spurious, invented costs to the tenant at every opportunity, from before the lease is signed until after the property is vacated. They refused ... read full review
I have been lettin the property I live in for over 3 years now. I always dealt with the Musselburgh branch who where always on the ball and very welcoming. Since moving I now have to deal with gorgie, since this has happened they have dragged ... read full review
“Very bad agency, always a hassle to get things fixed ......”
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1 Star Review
Oct 23,2012
By:
'JimmyGee'
Oct 23,2012
Branch: Edinburgh, 270 Gorgie Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Edinburgh, 270 Gorgie Road
Lettings (as a Tenant)
Postcode:
3people found this helpful
Very bad agency, always a hassle to get things fixed during my 2 year residence in one of their properties. Landlord comes first, tenant last for every issue. From my 800 pounds deposit they gave me back 12.50 and I cleaned that apartment spotless before leaving and the ... read full review
JVR Properties are unprofessional and rude. After dutifully paying my £95 "admin fee" I have since found out this is illegal In scotland. When I contacted Shelter Scotland, they advised me. JVR had to cheek to state that I had never been an applicant!!!. Luckily I ... read full review
What agent could do to change your mind?
Never. I have reported them to Trading standards and I urge everyone else to do the same.
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(1)
I have had good dealings with jvr properties but I would like to point out that the admin fee has no become illegal yet as no one knows when this will go ahead it will be this year but it hasn't yet went along. I have recently moved out of my property with jvr and I am no staying in a different property which is with a different agency and this agency charges £200 for an application fee. If you are going to bad mouth the company get the facts right about what will be happening with legal issues ...
“I was very disappointed in my dealings with JVR in ......”
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1 Star Review
Jul 11,2012
By:
'Dr'
Jul 11,2012
Branch: Musselburgh, 60 High Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: Musselburgh, 60 High Street
Lettings (as a Landlord)
Postcode:
4people found this helpful
I was very disappointed in my dealings with JVR in Musselburgh (the branch has since closed), and so were my tenants. At first they were OK - the receptionist knew who I was, knew where my property was, etc, but then it became very impersonal ... read full review
What agent could do to change your mind?
They could have inspected the flat, thereby realising that there were two children - a girl and a boy - in the 2-bedroom flat; they could have responded to the tenants' requests more promptly; they could have ensured that the tenants knew that they were responsible for the garden; they could have maintained their personally-assigned agent to look after our property so that when I contacted them, someone actually knew who I was and where the property was, i.e. an agent should have a limited portfolio of properties to manage.
“JVR in Dalkeith is by far the best letting agent ......”
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5 Star Review
Apr 25,2012
Kate McDonald
By:
'Ian'
Apr 25,2012
Branch: Dalkeith, 97 high street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Dalkeith, 97 high street
Lettings (as a Tenant)
Postcode:
0people found this helpful
JVR in Dalkeith is by far the best letting agent I've dealt with. I would happily rent from them again in a heartbeat. Very person service, quick to return deposit.... read full review
“I would never recommend them to anyone, not even my ......”
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1 Star Review
Feb 27,2012
Kate McDonald
By:
'Buzz1024'
Feb 27,2012
Branch: Dalkeith, 97 high street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Dalkeith, 97 high street
Lettings (as a Tenant)
Postcode:
6people found this helpful
I would never recommend them to anyone, not even my worst enemy. They are rude and not interested in doing any repairs whatsoever. They are only interested in taking your money and that includes keeping the deposit for whatever made up reasons they can think ... read full review
What agent could do to change your mind?
They could start by behaving like human beings and not the money grabbing liars that they are.
“I have had a good experience with JVR properties thanks ......”
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5 Star Review
Feb 16,2012
Sara
By:
'Lovejvr'
Feb 16,2012
Branch: Edinburgh, 270 Gorgie Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Edinburgh, 270 Gorgie Road
Lettings (as a Tenant)
Postcode:
0people found this helpful
I have had a good experience with JVR properties thanks to Sara and Margaret. They were very helpful and friendly towards me and I could not ask for better customer service. If you are going to rent a property go with JVR.... read full review
“I cannot but rate this agent zero if allowed. They ......”
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1 Star Review
Nov 22,2011
By:
'NEVER'
Nov 22,2011
Branch: Edinburgh, 270 Gorgie Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Edinburgh, 270 Gorgie Road
Lettings (as a Tenant)
Postcode:
4people found this helpful
I cannot but rate this agent zero if allowed. They are rude and are thieves, they are bad for repairs, they simply will not respond to your mails. And when we moved out they formed all sort of lies from claiming we took things that ... read full review
“Staff are only nice until they get your money, They ......”
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1 Star Review
Sep 02,2011
By:
'bad'
Sep 02,2011
Branch: Dalkeith, 97 high street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Dalkeith, 97 high street
Lettings (as a Tenant)
Postcode:
3people found this helpful
Staff are only nice until they get your money, They are so rude and unhelpful. Repairs take for every to get dealt with and their cleaning charges are ridicoilus. I would NEVER recommend this agency to ANYONE again. I would give them ZERO STARS but ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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