JVR Properties are unprofessional and rude. After dutifully paying my £95 "admin fee" I have since found out this is illegal In scotland. When I contacted Shelter Scotland, they advised me. JVR had to cheek to state that I had never been an applicant!!!. Luckily I could prove the fact I had paid this money.
Ive just been through this process, and yes, as expected.. they were rude etc etc.. But if you can prove the £95 they charged you for admin and credit checks then they have to pay you back. Make sure you do this, its only taken me 2 weeks. They are an awful agency and treat customers awfully (The ones that are aware of their rights anyway!!) sarah
What agent could do to change your mind?
Never. I have reported them to Trading standards and I urge everyone else to do the same.