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    Nichola Vaughn
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    Matthew Blower
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    Kelsey Gibson
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Jones & Chapman

38 Allerton Road Mossley Hill, Liverpool
Merseyside
L18 1LN

0151 734 1440
Apr 24,2017
Minithumbup
Kelsey Gibson
By:
Apr 24,2017
0 people found
this helpful
I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings process. She facilitated the smooth and timely completion of the letting and ensured there was no void period....
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Comment on agent fees
I still feel Agency fees to Landlords could be lower.
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Apr 12,2017
Minithumbup
David Thompson
Nichola Vaughn
By:
Apr 12,2017
0 people found
this helpful
Our experience of Jones Chapman has been excellent. This was largely down to the fantastic service provided by David Thompson. We had originally enquired about a different property but David went the extra mile to suggest another property which may be even more suited to us - after seeing the 2 it was this property which we ultimately decided to go for. David was always available to answer questions or queries, constantly providing updates on our application / paperwork etc and was on hand to...
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Apr 08,2017
Minithumbup
David Thompson
By:
Apr 08,2017
0 people found
this helpful
Process was extremely efficient and completed quickly thanks to Dave. Very competent and extremely polite and efficient - definitely a asset to Jones & Chapman!...
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Comment on agent fees
The agents fee's appear to be similar to those others in the current market -
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Apr 08,2017
Minithumbup
Kelsey Gibson
By:
Apr 08,2017
0 people found
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Kelsey was very friendly and professional. Excellent service. The whole process of applying for and gettting tenancy was made very smooth by Kelsey....
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Apr 06,2017
Minithumbup
David Thompson
By:
Apr 06,2017
0 people found
this helpful
Dave was an absolute pleasure to work with. Really professional and went the extra mile to ensure that we were able to move into our new property on time- even stayed late on a Friday to go through the relevant paperwork with us/pass over our keys! Could not recommend him highly enough....
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Mar 30,2017
Minithumbup
David Thompson
Matthew Blower
By:
Mar 30,2017
0 people found
this helpful
I have had an amazing management service from Jones & Chapman, thank you so very much to all of the professional (and totally lovely) staff there, in the lettings team. I do not live that close to the property I let out and Matt, Dave, Kelsey and Nicola, and more recently, Beth, have all assisted me in finding a tenant for my property and all of them have been exceptional. I cannot fault them at all. It is a very impressive set up and service and Jones & Chapman are very lucky to have su...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Kelsey Gibson
Matthew Blower
By:
Mar 01,2017
0 people found
this helpful
Kelsey and Matthew were both extremely helpful in their professional approach to setting up our tenancy. Kelsey was very efficient in responding to our queries and requests. We've been very impressed by the overall level of service we've received and our move went smoothly....
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Comment on agent fees
Fees are fair, especially in relation to the level of service you receive.
Was this helpful? Yes
Feb 23,2017
Minithumbup
Matthew Blower
By:
Feb 23,2017
0 people found
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I was very impressed by Matthew's professional and non-pushy approach right throughout the process. He certainly did listen to all of the needs that I had stated in regards to potential tenants and the whole process was very efficient and hassle free....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
Matthew Blower
By:
Feb 17,2017
1 people found
this helpful
After a long term tenant moved out of my property I decided to look for an agent to assist in finding a new one. I spoke to a few agents but the only one who I felt confident in was Matthew. He told me what I needed to do to the house to get the right tenant and recommended contractors. Once the work was completed he strived to get the best tenant for my property, nothing was too much to ask. Evening phone calls outside of office hours helped the process and he always put my needs first. Brillia...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 13,2017
Minithumbup
Matthew Blower
By:
Feb 13,2017
1 people found
this helpful
I have been using this estate agent for over 8 years and throughout this time. Matthew has been fantastic. Always very helpful and unbelievably efficient. He has always found solutions to any problems and managed to have my property rented very soon after the last tenants leave....
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Comment on agent fees
There are possibly cheaper fees out there but the service is so good it makes good economic sense.
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Feb 13,2017
Minithumbup
Matthew Blower
By:
Feb 13,2017
0 people found
this helpful
Had let off Farrell and Hayworth before it changed hands, and continued once it went to Jones and Chapman. Always had my dealings with Matthew and Gaynor. Can't fault them, anything that was needed was there and the service shown was second to none. Matt was always on hand for a chat if I had any concerns, and if I had to call the office, Gaynor made sure that any query or request I had was dealt with promptly. Both are a credit to the company, and I feel for anyone looking to rent a property li...
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Comment on agent fees
Not a problem with fees or other office policies.
Was this helpful? Yes
Feb 10,2017
Minithumbup
Matthew Blower
By:
Feb 10,2017
0 people found
this helpful
We have been dealing with Matthew for a few years now both renting out our apartment and renting a house ourselves. He has been nothing but professional and efficient in all dealings. A very pleasant individual all round. Rosie and Declan...
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Feb 10,2017
Minithumbup
Matthew Blower
Matthew Blower
By:
Feb 10,2017
0 people found
this helpful
Having used Matthew twice now as my agent when letting my house, I could only recommend him highly. He guided me through all the legalitys and was a constant help, even giving me invaluable information and help with a problem which occurred during my tenants occupation. *****...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbup
Matthew Blower
By:
Feb 08,2017
1 people found
this helpful
Bought property through same office and Mathew from day 1 was top of game to help and make sure process was quick and straight forward, I am really grateful to have a friend and professional aid to me ,wish you best of success and great 2017. Mathew now manages both properties, that shows, commitment and dedication, which is second to none....
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Comment on agent fees
Ok
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Feb 08,2017
Minithumbup
Matthew Blower
Nichola Vaughn
By:
Feb 08,2017
1 people found
this helpful
I really can't express how fabulous the team at Jones and Chapman have been with regards to the rental of our property in Aigburth. From our first meeting, we had the ultimate confidence that we were in very safe hands. They made what could have been a very stressful process quite effortless on our side. Matthew sorted out a gas leak with a casual it's all part of the service. I have no doubt staying for the emergency gas service to fix it late in the evening was above and beyond the service w...
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Comment on agent fees
Fair and competitive.
Was this helpful? Yes
Feb 08,2017
Minithumbup
Matthew Blower
By:
Feb 08,2017
1 people found
this helpful
I had an extremely disappointing experience with a different agency and therefore made the decision to move the management of our property to jones and chapman. I have to say that from the start Matthew has went above and beyond to ensure this transition went as smoothly as possible. We no longer live in the country which I'm sure has made Matthews job much more difficult! Matthew is friendly yet professional and I feel confident I can ring him with any issues. I have spoke to others in branch a...
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Comment on agent fees
Matched fee we had previously paid
Was this helpful? Yes
Nov 22,2016
Minithumbup
Beth Williams
By:
Nov 22,2016
1 people found
this helpful
This is now my second review on here...having been with Jones and Chapman for over a year now...with my last review being in March this year...as 100% a happy client...I am delighted to say I remain 100% happy. Communication is friendly and quick - and I know full well how busy the team is...and working in the same field myself I know only too well how much there is to handle when taking care of clients of varying relationship to an estate agents - then adding admin on top of all that...it ke...
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Comment on agent fees
Reasonable and in line with my expectations this fars. Can't run a business without charging now can you...
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By: Matthew Blower
Feb 25, 2017
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Hi Michael. It has been a pleasure dealing with you and your property from day one and i'm delighted that you have found our service excellent. Please do not hesitate to contact me if you need anything at all. ...
Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
I had first class service from Dave and Beth at Jones and Chapman Allerton. I speak as a mature lady who has bought and sold seven properties...a landlady myself and had superb service from Dave and Beth....nothing was too much trouble handling all my affairs with a very pleasant manner and attitude. I wiuld awsrd them top marks!! Thank you..My rental property was in excellent order. Kind regards Ada Brodie...
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Comment on agent fees
About Average
Was this helpful? Yes
Oct 28,2016
Minithumbdown
By:
Oct 28,2016
2 people found
this helpful
Avoid these! We were misled and lied too. Then once then tenancy agreement is signed they do nothing, don't return calls of emails. We are now left storing furniture of the landlords and told we will be charged if it's not there at the end of the tenancy. Avoid!!!...
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Comment on agent fees
Average
Was this helpful? Yes
Sep 12,2016
Minithumbup
David Thompson
By:
Sep 12,2016
0 people found
this helpful
Incredible service from start to finish! Dave has been very efficient and competent from finding prospective tenants right through go the move in day. Very good communication and hassle free. Highly recommended....
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Comment on agent fees
Standard compared to others in the area
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Sep 12,2016
Minithumbup
David Thompson
By:
Sep 12,2016
0 people found
this helpful
This was the first time we had the pleasure of dealing with Jones & Chapman and we can not fault the way in which they operate in any way whatsoever. They were upfront and honest with us with regards to time frames and prices, which isn't always the case with some agents. We have very high praise for Dave in particular, as he went the extra mile to ensure our references were processed as quick as possible and his level of professionalism was second to no one. Many thanks to you all and we ve...
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Comment on agent fees
The agent's fees were reasonable and were similar to what we had paid in the past.
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Mar 21,2016
Minithumbup
David Thompson
By:
Mar 21,2016
0 people found
this helpful
David made the move from Glasgow back home to Liverpool so much easier. Friendly, humours and very accommodating. His negotiations with the landlord with regards to my specific requests where dealt with professionally and competently. Thanks very much, David. Jones & Chapman will be my go to agent when it comes to letting/purchasing properties in Liverpool....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 18,2016
Minithumbup
David Thompson
By:
Mar 18,2016
0 people found
this helpful
Having dealt with quite a few estate agents in London, Essex and Europe, I arrived in Liverpool with experience under my belt, ready to make an investment in Liverpool - an area that I didn't know well at all, but attractive pricing and future developments of the area drew me in. I bought a house in Toxteth - Jones and Chapman made the process easy. Toxteth...as I later discovered can be a tricky area to let a property in...and coupled with falling ill and travelling for work I really needed a ...
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Comment on agent fees
Nobody likes to pay fees but I would say they are reasonable and in line with other agents in general.
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Nov 28,2015
Minithumbup
Nichola Vaughn
By:
Nov 28,2015
0 people found
this helpful
I have enlisted Nicolas help for almost 8 years now and her performance, effort and tenacity are outstanding. Her attention to detail and focus on quality is simply nothing short of exceptional and hence how effective she is. I have a generally dim view of people in this profession and the most value added in my view by a sadly high percentage of estate agents In my experience is to simply property listing on rightmove or Zoopla and very little else! Nicola From my experience is in a different l...
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Oct 22,2015
Minithumbup
David Thompson
Nichola Vaughn
By:
Oct 22,2015
0 people found
this helpful
Had an excellent experience with Dave and Nicola, my apartment was rented out in less than a week. I was apprehensive as iv never gone with a letting agent however I would fully recommend the professional manner in which David and Nicola handled my rental. They totally reassured me they would find professionals for my apartment, which I stressed I required! The tenants are superb. The inventory is also excellent. Thanks for your expertise and help....
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Comment on agent fees
Only feedback I would give is that when fee was quoted I was not told vat was to be added on to cost. Did ring to mention and was told it was on my terms of business, however copies I had sent through post did not have any cost on it. This was also the case with inventory.
Was this helpful? Yes
Oct 19,2015
Minithumbup
David Thompson
By:
Oct 19,2015
0 people found
this helpful
David without being a pest kept in touch with me max twice a week and just seeing how I'm getting on seen anywhere nice - letting me know what he has coming up. He couldn't help me immediately as he didn't have available what I was looking for - but by keeping in touch and letting me know what he may have suitable for me I felt I was getting a tailored service. As he built up my trust by not wanting to force me in to the first thing possible when he did call me and say "listen I hav...
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Comment on agent fees
Fees were high compared to others but no point crying over spilt milk it is what it is nobody had a gun to my head saying its jones and chapman. I think single occupancy should be slightly less.
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By: dave
Oct 19, 2015
View all comments (1)
Hi Dean, Thanks for your kind words, its been a pleasure to deal with you and finally find that Apartment that suited you! Hope you will be very happy there Thanks once again Dave. ...
Jul 21,2015
Minithumbup
Nichola Vaughn
David Thompson
By:
Jul 21,2015
0 people found
this helpful
We have recently moved our large portfolio of properties to Jones & Chapman. This move has been overseen and co-ordinated by Nicola Vaughan who has provided a highly professional and fast service. Nicola is a true professional who offers an effective and first rate service....
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Jul 09,2015
Minithumbup
David Thompson
By:
Jul 09,2015
0 people found
this helpful
I really appreciated all the help i got from david and i thought he was very friendly and nice and he made the whole process easy and in the future if i ever did need help moving home again i would be sure to go straight to david....
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Jun 25,2015
Minithumbup
Nichola Vaughn
David Thompson
By:
Jun 25,2015
0 people found
this helpful
The agents at the Allerton Rd branch have been fantasic. As we do not reside in the country, we have relied entirely on them helping recomend contractors etc and sourcing new tenants. They have sent regular emails to update us on progress, and even worked extended hours to help fit viewings in. Their attention to detail has been outstsanding. I would definately use them again....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Sep 25,2013
Minithumbdown
By:
Sep 25,2013
12 people found
this helpful
The worst experience I\'ve ever had as a prospective buyer. Just a few examples.....they don\'t return calls (though when you pull them up about this they pretend that they did); they don\'t let you know the outcome of offers you have made or keep you updated; they slag off their own vendors (no skin off my nose in a way, but very immature and unprofessional and I made a mental note there and then never to sell my own property through them); I never once got asked for feedback on a place I\'d vi...
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Areas covered
  • L18
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £200,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £200,000



Review statistics

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17 0 10 1 0 0 0 0 1 1
Nichola Vaughn - upload your photo Nichola Vaughn
6 reviews

About Nichola No description set View full profile
David Thompson - upload your photo David Thompson
13 reviews

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Beth Williams - upload your photo Beth Williams
1 reviews

About Beth No description set View full profile
Matthew Blower - no image available Matthew Blower
Lettings Lister
12 reviews

About Matthew No description set View full profile
Kelsey Gibson - no image available Kelsey Gibson
Lettings Negotiator
3 reviews

About Kelsey No description set View full profile

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Last updated at 11:44 AM 08/02/2017 by Matthew Blower

Complaints Procedure

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Last updated at 11:44 AM 08/02/2017 by Matthew Blower

Awards won by Jones & Chapman, Liverpool L18 1LN

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