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Jones & Chapman

38 Allerton Road Mossley Hill, Liverpool
Merseyside
L18 1LN

0151 734 1440
Website not available

Properties for Sale
Properties to Rent

“Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....”

Nov 13,2018
Minithumbup
By: 'John'
Nov 13,2018
0 people found
this helpful
Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....
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Comment on agent fees
Bit steep.
Was this helpful? Yes

“Letting Agent staff...”

Oct 05,2018
Minithumbup
By: 'Joan Barnes'
Oct 05,2018
0 people found
this helpful
I would like to thank Nicky and Nicky, both in the Lettings Department. When my property became vacant they both worked really hard to find me a suitable tenant, really quickly. Both of them are polite, professional and efficient - and if they were unavailable ...
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Comment on agent fees
I feel the agents fees are reasonable and competitive.
Was this helpful? Yes

“Disgruntled Landlord!...”

May 28,2018
Minithumbdown
By: 'Disgruntled Landloed'
May 28,2018
1 people found
this helpful
I would not recommend this branch at all. Nicola does not respond to any messages and passes the blame constantly. She is extremely rude & I do not know what I am paying for. She also lied about losing a management set of keys of ...
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Comment on agent fees
bad
Was this helpful? Yes
Feb 08,2018
Minithumbup
By: 'Satisfied Customer'
Feb 08,2018
0 people found
this helpful
It's very important for me, with living abroad, to have someone I can trust to respond quickly, get the info and action I need and with good follow up both with myself and my tenant. Beth has been the main contact for some time ...
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Comment on agent fees
I think they are inline with expectation in general to reduce the admin and stress for me.
Was this helpful? Yes
Feb 07,2018
Minithumbup
By: 'Rob'
Feb 07,2018
0 people found
this helpful
In my dealings with Beth, mainly by E mail, I have found her to be friendly and proffessional. Most importantly she has been prompt and efficient in dealing with any issues that have arisen with the property and the tenant....
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Was this helpful? Yes
Jan 29,2018
Minithumbup
By: 'Michael Atwal'
Jan 29,2018
0 people found
this helpful
Being a landlord is no easy task. It is a double edged sword. An investment in vein on one hand that we hope will create future security, an income and an asset. A drain, a heavy weight and an open ended liability on the other. ...
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Comment on agent fees
Good. In line with others.
Was this helpful? Yes
Sep 29,2017
Minithumbdown
By: 'Customer'
Sep 29,2017
2 people found
this helpful
These agents were Unprofessional, bad manner, disrespectful and liers. They didn't answer emails or phone calls unless you sent or rang numerous times. They worked in an unethical manner and I would never recommend using these as agents....
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Was this helpful? Yes
Aug 02,2017
Minithumbdown
By: 'Joanne'
Aug 02,2017
2 people found
this helpful
Terrible service. Pictures were awful,no feedback from the few viewings they did get us. We had on offer on our property that they failed to negotiate properly meaning the buyer went elsewhere....
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Was this helpful? Yes
By: Sharon Silcock
Apr 11, 2018
View all comments (1)
If you are looking to get a rental property do not use this agency. I have had an absolute nightmare. They make you attend their office to sign tenancy prior to seeing the property on check in. I did so in good faith and when I got to the property it was absolutely filthy, Appliances broken, lightbulbs not working, holes in walls, broken tiles on floor, faulty boiler (now not working all together) leaking shower, the list goes on. I have cried every day since I moved in. This company treat you ...
Apr 24,2017
Minithumbup
By: 'Ian C.'
Apr 24,2017
0 people found
this helpful
I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings ...
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Comment on agent fees
I still feel Agency fees to Landlords could be lower.
Was this helpful? Yes
Apr 12,2017
Minithumbup
By: 'Jack Lyon'
Apr 12,2017
0 people found
this helpful
Our experience of Jones Chapman has been excellent. This was largely down to the fantastic service provided by David Thompson. We had originally enquired about a different property but David went the extra mile to suggest another property which may be even more suited to ...
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Was this helpful? Yes
Apr 08,2017
Minithumbup
By: 'glitterboy'
Apr 08,2017
0 people found
this helpful
Process was extremely efficient and completed quickly thanks to Dave. Very competent and extremely polite and efficient - definitely a asset to Jones & Chapman!...
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Comment on agent fees
The agents fee's appear to be similar to those others in the current market -
Was this helpful? Yes
Apr 08,2017
Minithumbup
By: 'YA1982'
Apr 08,2017
0 people found
this helpful
Kelsey was very friendly and professional. Excellent service. The whole process of applying for and gettting tenancy was made very smooth by Kelsey....
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Was this helpful? Yes
Apr 06,2017
Minithumbup
By: 'Jack and Yvonne'
Apr 06,2017
0 people found
this helpful
Dave was an absolute pleasure to work with. Really professional and went the extra mile to ensure that we were able to move into our new property on time- even stayed late on a Friday to go through the relevant paperwork with us/pass over ...
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Was this helpful? Yes
Mar 30,2017
Minithumbup
By: 'Lsia Vaughan'
Mar 30,2017
1 people found
this helpful
I have had an amazing management service from Jones & Chapman, thank you so very much to all of the professional (and totally lovely) staff there, in the lettings team. I do not live that close to the property I let out and Matt, Dave, ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
By: 'Alison and David'
Mar 01,2017
0 people found
this helpful
Kelsey and Matthew were both extremely helpful in their professional approach to setting up our tenancy. Kelsey was very efficient in responding to our queries and requests. We've been very impressed by the overall level of service we've received and our move went smoothly....
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Comment on agent fees
Fees are fair, especially in relation to the level of service you receive.
Was this helpful? Yes
Feb 23,2017
Minithumbup
By: 'Robert'
Feb 23,2017
0 people found
this helpful
I was very impressed by Matthew's professional and non-pushy approach right throughout the process. He certainly did listen to all of the needs that I had stated in regards to potential tenants and the whole process was very efficient and hassle free....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
By: 'Allison'
Feb 17,2017
1 people found
this helpful
After a long term tenant moved out of my property I decided to look for an agent to assist in finding a new one. I spoke to a few agents but the only one who I felt confident in was Matthew. He told me what ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 13,2017
Minithumbup
By: 'Andy Mehta'
Feb 13,2017
1 people found
this helpful
I have been using this estate agent for over 8 years and throughout this time. Matthew has been fantastic. Always very helpful and unbelievably efficient. He has always found solutions to any problems and managed to have my property rented very soon after the last tenants ...
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Comment on agent fees
There are possibly cheaper fees out there but the service is so good it makes good economic sense.
Was this helpful? Yes
Feb 13,2017
Minithumbup
By: 'Steven Williamson'
Feb 13,2017
0 people found
this helpful
Had let off Farrell and Hayworth before it changed hands, and continued once it went to Jones and Chapman. Always had my dealings with Matthew and Gaynor. Can't fault them, anything that was needed was there and the service shown was second to none. Matt ...
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Comment on agent fees
Not a problem with fees or other office policies.
Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'R & D'
Feb 10,2017
0 people found
this helpful
We have been dealing with Matthew for a few years now both renting out our apartment and renting a house ourselves. He has been nothing but professional and efficient in all dealings. A very pleasant individual all round. Rosie and Declan...
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Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'Matthew Bowood st'
Feb 10,2017
0 people found
this helpful
Having used Matthew twice now as my agent when letting my house, I could only recommend him highly. He guided me through all the legalitys and was a constant help, even giving me invaluable information and help with a problem which occurred during my tenants ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbup
By: 'Masood'
Feb 08,2017
1 people found
this helpful
Bought property through same office and Mathew from day 1 was top of game to help and make sure process was quick and straight forward, I am really grateful to have a friend and professional aid to me ,wish you best of success and great 2017. Mathew ...
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Comment on agent fees
Ok
Was this helpful? Yes
Feb 08,2017
Minithumbup
By: 'Welsh Liz'
Feb 08,2017
1 people found
this helpful
I really can't express how fabulous the team at Jones and Chapman have been with regards to the rental of our property in Aigburth. From our first meeting, we had the ultimate confidence that we were in very safe hands. They made what could have ...
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Comment on agent fees
Fair and competitive.
Was this helpful? Yes
Feb 08,2017
Minithumbup
By: 'Crawford'
Feb 08,2017
1 people found
this helpful
I had an extremely disappointing experience with a different agency and therefore made the decision to move the management of our property to jones and chapman. I have to say that from the start Matthew has went above and beyond to ensure this transition went ...
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Comment on agent fees
Matched fee we had previously paid
Was this helpful? Yes
Nov 22,2016
Minithumbup
By: 'Michael Atwal'
Nov 22,2016
1 people found
this helpful
This is now my second review on here...having been with Jones and Chapman for over a year now...with my last review being in March this year...as 100% a happy client...I am delighted to say I remain 100% happy. Communication is friendly and quick ...
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Comment on agent fees
Reasonable and in line with my expectations this fars. Can't run a business without charging now can you...
Was this helpful? Yes
By: Matthew Blower
Feb 25, 2017
View all comments (1)
Hi Michael. It has been a pleasure dealing with you and your property from day one and i'm delighted that you have found our service excellent. Please do not hesitate to contact me if you need anything at all. ...
Nov 09,2016
Minithumbup
By: 'Mrs Ada Brodie'
Nov 09,2016
1 people found
this helpful
I had first class service from Dave and Beth at Jones and Chapman Allerton. I speak as a mature lady who has bought and sold seven properties...a landlady myself and had superb service from Dave and Beth....nothing was too much trouble handling all ...
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Comment on agent fees
About Average
Was this helpful? Yes
Oct 28,2016
Minithumbdown
By: 'Scott smith'
Oct 28,2016
2 people found
this helpful
Avoid these! We were misled and lied too. Then once then tenancy agreement is signed they do nothing, don't return calls of emails. We are now left storing furniture of the landlords and told we will be charged if it's not there at the end ...
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Comment on agent fees
Average
Was this helpful? Yes
Sep 12,2016
Minithumbup
By: 'PrincessB'
Sep 12,2016
0 people found
this helpful
Incredible service from start to finish! Dave has been very efficient and competent from finding prospective tenants right through go the move in day. Very good communication and hassle free. Highly recommended....
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Comment on agent fees
Standard compared to others in the area
Was this helpful? Yes
Sep 12,2016
Minithumbup
By: 'Arun'
Sep 12,2016
0 people found
this helpful
This was the first time we had the pleasure of dealing with Jones & Chapman and we can not fault the way in which they operate in any way whatsoever. They were upfront and honest with us with regards to time frames and prices, which ...
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Comment on agent fees
The agent's fees were reasonable and were similar to what we had paid in the past.
Was this helpful? Yes
Mar 21,2016
Minithumbup
By: 'Stephen Aspinall'
Mar 21,2016
0 people found
this helpful
David made the move from Glasgow back home to Liverpool so much easier. Friendly, humours and very accommodating. His negotiations with the landlord with regards to my specific requests where dealt with professionally and competently. Thanks very much, David. Jones & Chapman will be my ...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • L18
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £88,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £200,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 1 10 1 1 1 0 1 1 1

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:44 AM 08/02/2017 by Matthew Blower
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