• claim your profile
    Nichola Vaughn
  • claim your profile
    David Thompson
  • claim your profile
    Beth Williams
No description available.
Jones & Chapman

38 Allerton Road Mossley Hill, Liverpool
Merseyside
L18 1LN

0151 734 1440

Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
This is now my second review on here...having been with Jones and Chapman for over a year now...with my last review being in March this year...as 100% a happy client...I am delighted to say I remain 100% happy. Communication is friendly and quick - and I know full well how busy the team is...and working in the same field myself I know only too well how much there is to handle when taking care of clients of varying relationship to an estate agents - then adding admin on top of all that...it ke...
read full review
Comment on agent fees
Reasonable and in line with my expectations this fars. Can't run a business without charging now can you...
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
I had first class service from Dave and Beth at Jones and Chapman Allerton. I speak as a mature lady who has bought and sold seven properties...a landlady myself and had superb service from Dave and Beth....nothing was too much trouble handling all my affairs with a very pleasant manner and attitude. I wiuld awsrd them top marks!! Thank you..My rental property was in excellent order. Kind regards Ada Brodie...
read full review
Comment on agent fees
About Average
Was this helpful? Yes
Oct 28,2016
Minithumbdown
By:
Oct 28,2016
1 people found
this helpful
Avoid these! We were misled and lied too. Then once then tenancy agreement is signed they do nothing, don't return calls of emails. We are now left storing furniture of the landlords and told we will be charged if it's not there at the end of the tenancy. Avoid!!!...
read full review
Comment on agent fees
Average
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Incredible service from start to finish! Dave has been very efficient and competent from finding prospective tenants right through go the move in day. Very good communication and hassle free. Highly recommended....
read full review
Comment on agent fees
Standard compared to others in the area
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
This was the first time we had the pleasure of dealing with Jones & Chapman and we can not fault the way in which they operate in any way whatsoever. They were upfront and honest with us with regards to time frames and prices, which isn't always the case with some agents. We have very high praise for Dave in particular, as he went the extra mile to ensure our references were processed as quick as possible and his level of professionalism was second to no one. Many thanks to you all and we ve...
read full review
Comment on agent fees
The agent's fees were reasonable and were similar to what we had paid in the past.
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
David made the move from Glasgow back home to Liverpool so much easier. Friendly, humours and very accommodating. His negotiations with the landlord with regards to my specific requests where dealt with professionally and competently. Thanks very much, David. Jones & Chapman will be my go to agent when it comes to letting/purchasing properties in Liverpool....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
Having dealt with quite a few estate agents in London, Essex and Europe, I arrived in Liverpool with experience under my belt, ready to make an investment in Liverpool - an area that I didn't know well at all, but attractive pricing and future developments of the area drew me in. I bought a house in Toxteth - Jones and Chapman made the process easy. Toxteth...as I later discovered can be a tricky area to let a property in...and coupled with falling ill and travelling for work I really needed a ...
read full review
Comment on agent fees
Nobody likes to pay fees but I would say they are reasonable and in line with other agents in general.
Was this helpful? Yes
Nov 28,2015
Minithumbup
By:
Nov 28,2015
0 people found
this helpful
I have enlisted Nicolas help for almost 8 years now and her performance, effort and tenacity are outstanding. Her attention to detail and focus on quality is simply nothing short of exceptional and hence how effective she is. I have a generally dim view of people in this profession and the most value added in my view by a sadly high percentage of estate agents In my experience is to simply property listing on rightmove or Zoopla and very little else! Nicola From my experience is in a different l...
read full review
Was this helpful? Yes
Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
Had an excellent experience with Dave and Nicola, my apartment was rented out in less than a week. I was apprehensive as iv never gone with a letting agent however I would fully recommend the professional manner in which David and Nicola handled my rental. They totally reassured me they would find professionals for my apartment, which I stressed I required! The tenants are superb. The inventory is also excellent. Thanks for your expertise and help....
read full review
Comment on agent fees
Only feedback I would give is that when fee was quoted I was not told vat was to be added on to cost. Did ring to mention and was told it was on my terms of business, however copies I had sent through post did not have any cost on it. This was also the case with inventory.
Was this helpful? Yes
Oct 19,2015
Minithumbup
By:
Oct 19,2015
0 people found
this helpful
David without being a pest kept in touch with me max twice a week and just seeing how I'm getting on seen anywhere nice - letting me know what he has coming up. He couldn't help me immediately as he didn't have available what I was looking for - but by keeping in touch and letting me know what he may have suitable for me I felt I was getting a tailored service. As he built up my trust by not wanting to force me in to the first thing possible when he did call me and say "listen I hav...
read full review
Comment on agent fees
Fees were high compared to others but no point crying over spilt milk it is what it is nobody had a gun to my head saying its jones and chapman. I think single occupancy should be slightly less.
Was this helpful? Yes
By: dave
Oct 19, 2015
View all comments (1)
Hi Dean, Thanks for your kind words, its been a pleasure to deal with you and finally find that Apartment that suited you! Hope you will be very happy there Thanks once again Dave.....
Jul 21,2015
Minithumbup
By:
Jul 21,2015
0 people found
this helpful
We have recently moved our large portfolio of properties to Jones & Chapman. This move has been overseen and co-ordinated by Nicola Vaughan who has provided a highly professional and fast service. Nicola is a true professional who offers an effective and first rate service....
read full review
Was this helpful? Yes
Jul 09,2015
Minithumbup
By:
Jul 09,2015
0 people found
this helpful
I really appreciated all the help i got from david and i thought he was very friendly and nice and he made the whole process easy and in the future if i ever did need help moving home again i would be sure to go straight to david....
read full review
Was this helpful? Yes
Jun 25,2015
Minithumbup
By:
Jun 25,2015
0 people found
this helpful
The agents at the Allerton Rd branch have been fantasic. As we do not reside in the country, we have relied entirely on them helping recomend contractors etc and sourcing new tenants. They have sent regular emails to update us on progress, and even worked extended hours to help fit viewings in. Their attention to detail has been outstsanding. I would definately use them again....
read full review
Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Sep 25,2013
Minithumbdown
By:
Sep 25,2013
10 people found
this helpful
The worst experience I\'ve ever had as a prospective buyer. Just a few examples.....they don\'t return calls (though when you pull them up about this they pretend that they did); they don\'t let you know the outcome of offers you have made or keep you updated; they slag off their own vendors (no skin off my nose in a way, but very immature and unprofessional and I made a mental note there and then never to sell my own property through them); I never once got asked for feedback on a place I\'d vi...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 4 1 0 0 0 0 1 1
Nichola Vaughn - upload your photo Nichola Vaughn
4 reviews

About Nichola No description set View full profile
David Thompson - upload your photo David Thompson
9 reviews

About David No description set View full profile
Beth Williams - upload your photo Beth Williams
1 reviews

About Beth No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Jones & Chapman, Liverpool L18 1LN

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property