• claim your profile
    Leo
  • claim your profile
    Leo Taylor
  • claim your profile
    Nichola Vaughn
  • claim your profile
    David Thompson
  • claim your profile
    Emma Jump
  • claim your profile
    Emma Jump
  • claim your profile
    Abigail Rayner
  • claim your profile
    Emma Jump
  • claim your profile
    Beth Williams
  • upload your photo
    Matthew Blower
  • upload your photo
    Kelsey Gibson
No description available.
 
Website not available

Properties for sale
Properties for rent
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
I was very impressed by Matthew's professional and non-pushy approach right throughout the process. He certainly did listen to all of the needs that I had stated in regards to potential tenants and the whole process was very efficient and hassle free....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
1 people found
this helpful
After a long term tenant moved out of my property I decided to look for an agent to assist in finding a new one. I spoke to a few agents but the only one who I felt confident in was Matthew. He told me what I needed to do to the house to get the right tenant and recommended contractors. Once the work was completed he strived to get the best tenant for my property, nothing was too much to ask. Evening phone calls outside of office hours helped the process and he always put my needs first. Brillia...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
1 people found
this helpful
I have been using this estate agent for over 8 years and throughout this time. Matthew has been fantastic. Always very helpful and unbelievably efficient. He has always found solutions to any problems and managed to have my property rented very soon after the last tenants leave....
read full review
Comment on agent fees
There are possibly cheaper fees out there but the service is so good it makes good economic sense.
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
Had let off Farrell and Hayworth before it changed hands, and continued once it went to Jones and Chapman. Always had my dealings with Matthew and Gaynor. Can't fault them, anything that was needed was there and the service shown was second to none. Matt was always on hand for a chat if I had any concerns, and if I had to call the office, Gaynor made sure that any query or request I had was dealt with promptly. Both are a credit to the company, and I feel for anyone looking to rent a property li...
read full review
Comment on agent fees
Not a problem with fees or other office policies.
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
We have been dealing with Matthew for a few years now both renting out our apartment and renting a house ourselves. He has been nothing but professional and efficient in all dealings. A very pleasant individual all round. Rosie and Declan...
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Having used Matthew twice now as my agent when letting my house, I could only recommend him highly. He guided me through all the legalitys and was a constant help, even giving me invaluable information and help with a problem which occurred during my tenants occupation. *****...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
1 people found
this helpful
Bought property through same office and Mathew from day 1 was top of game to help and make sure process was quick and straight forward, I am really grateful to have a friend and professional aid to me ,wish you best of success and great 2017. Mathew now manages both properties, that shows, commitment and dedication, which is second to none....
read full review
Comment on agent fees
Ok
Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
1 people found
this helpful
I really can't express how fabulous the team at Jones and Chapman have been with regards to the rental of our property in Aigburth. From our first meeting, we had the ultimate confidence that we were in very safe hands. They made what could have been a very stressful process quite effortless on our side. Matthew sorted out a gas leak with a casual it's all part of the service. I have no doubt staying for the emergency gas service to fix it late in the evening was above and beyond the service w...
read full review
Comment on agent fees
Fair and competitive.
Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
1 people found
this helpful
I had an extremely disappointing experience with a different agency and therefore made the decision to move the management of our property to jones and chapman. I have to say that from the start Matthew has went above and beyond to ensure this transition went as smoothly as possible. We no longer live in the country which I'm sure has made Matthews job much more difficult! Matthew is friendly yet professional and I feel confident I can ring him with any issues. I have spoke to others in branch a...
read full review
Comment on agent fees
Matched fee we had previously paid
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Mathew has been very helpful to me in terms of advice in buying and letting a property. he is well versed in housing law and provides a comprehensive service to this customer. I would certainly vouch for his expertise...
read full review
Comment on agent fees
Within the range of professional fee structure I would expect from this service
Was this helpful? Yes
Dec 05,2016
Minithumbdown
By:
Dec 05,2016
0 people found
this helpful
This estate agents is disgusting! Av never been treated so badly in my whole life!! If you don't get a mortgage with them your basically not worth there time!! After 6 months I finally got the house I wanted, basically spoke to the vendors myself. Jones an chapman are a terrible company to purchase a house from. An also awful to put your property up for sale with them. They will try get people to buy your house through getting a mortgage with them, if you decide you get a morgage with somebody e...
read full review
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
As usual first class service from Beth. Quick and efficient and kept informed at all stages. Issue reported with hot water in rented property and Beth arranged repair very quickly. She is a credit to the company....
read full review
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
This is now my second review on here...having been with Jones and Chapman for over a year now...with my last review being in March this year...as 100% a happy client...I am delighted to say I remain 100% happy. Communication is friendly and quick - and I know full well how busy the team is...and working in the same field myself I know only too well how much there is to handle when taking care of clients of varying relationship to an estate agents - then adding admin on top of all that...it ke...
read full review
Comment on agent fees
Reasonable and in line with my expectations this fars. Can't run a business without charging now can you...
Was this helpful? Yes
By: Matthew Blower
Feb 25, 2017
View all comments (1)
Hi Michael. It has been a pleasure dealing with you and your property from day one and i'm delighted that you have found our service excellent. Please do not hesitate to contact me if you need anything at all. ...
Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
I had first class service from Dave and Beth at Jones and Chapman Allerton. I speak as a mature lady who has bought and sold seven properties...a landlady myself and had superb service from Dave and Beth....nothing was too much trouble handling all my affairs with a very pleasant manner and attitude. I wiuld awsrd them top marks!! Thank you..My rental property was in excellent order. Kind regards Ada Brodie...
read full review
Comment on agent fees
About Average
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
I've had a very professional and extremely satisfied service from this Branch and these two ladies have been incredible and so professional. Their way of handling situations, comforting me and assuring when I was looking for a property and on my exit the way their handle things was absolutely stress free, I couldn't thank them enough how they handle each and every situation. Thank you so much Abigail and Emma, you girls are amazing!!!...
read full review
Comment on agent fees
The fees good and affordable and very accurate.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
All staff including Emma provide a fast, efficient and highly professional service. Always polite and courteous and act on requests and enquiries promptly....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 28,2016
Minithumbdown
By:
Oct 28,2016
2 people found
this helpful
Avoid these! We were misled and lied too. Then once then tenancy agreement is signed they do nothing, don't return calls of emails. We are now left storing furniture of the landlords and told we will be charged if it's not there at the end of the tenancy. Avoid!!!...
read full review
Comment on agent fees
Average
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
2 people found
this helpful
Emma always goes the extra mile when she has been managing my property and always keeps me updated on progress and nothing is ever too much trouble. She is always a pleasure to deal with and always offers exceptionally first class service. I would have no problem recommending Emma to both friends and clients....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Incredible service from start to finish! Dave has been very efficient and competent from finding prospective tenants right through go the move in day. Very good communication and hassle free. Highly recommended....
read full review
Comment on agent fees
Standard compared to others in the area
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
This was the first time we had the pleasure of dealing with Jones & Chapman and we can not fault the way in which they operate in any way whatsoever. They were upfront and honest with us with regards to time frames and prices, which isn't always the case with some agents. We have very high praise for Dave in particular, as he went the extra mile to ensure our references were processed as quick as possible and his level of professionalism was second to no one. Many thanks to you all and we ve...
read full review
Comment on agent fees
The agent's fees were reasonable and were similar to what we had paid in the past.
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
Outstanding service from these two members of staff! Melissa helped with end of tenancy just as competently, efficiently and cheerfully as when she found the tenants for me! Claire was amazing with the end of tenancy negotiations and the returning of the deposit! Calls were returned and instruction followed and carried out to the exact request. I will use this company again!...
read full review
Comment on agent fees
Very competitive.
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
Rental department are focused on letting a property asap and they have good follow up for the landlord which is great to see when other letting agents are not as focused!...
read full review
Comment on agent fees
Agents fees are average compared to the market
Was this helpful? Yes
Jun 15,2016
Minithumbdown
By:
Jun 15,2016
0 people found
this helpful
Absolutely disgusted in the service I have received whilst renting. All they are concerned about is taking your money. The amount of times complaints have been made in regards to repairs and other issues has been atrocious. We are still awaiting replies to 10 emails and countless phonecalls we have sent (2 months later). Certainly would NOT recommend this agent. Steer clear....
read full review
Comment on agent fees
Absolute extortionate particularly on the atrocious service we have received
Was this helpful? Yes
Apr 20,2016
Minithumbdown
By:
Apr 20,2016
2 people found
this helpful
Pulled out of a cash sale on a property because of this agency. They dont get back to you when they say they will, dont chase things up. We had a survey done on a property, were proceeding with a sale but got so fed up of their poor service and attitude we pulled out. Now in another property sold to us by an agent not a million miles away from the prenton branch who couldnt do enough for us. Awful service from a nationwide company...
read full review
What agent could do to change your mind?
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Attached Files
Comment on agent fees
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
David made the move from Glasgow back home to Liverpool so much easier. Friendly, humours and very accommodating. His negotiations with the landlord with regards to my specific requests where dealt with professionally and competently. Thanks very much, David. Jones & Chapman will be my go to agent when it comes to letting/purchasing properties in Liverpool....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
Having dealt with quite a few estate agents in London, Essex and Europe, I arrived in Liverpool with experience under my belt, ready to make an investment in Liverpool - an area that I didn't know well at all, but attractive pricing and future developments of the area drew me in. I bought a house in Toxteth - Jones and Chapman made the process easy. Toxteth...as I later discovered can be a tricky area to let a property in...and coupled with falling ill and travelling for work I really needed a ...
read full review
Comment on agent fees
Nobody likes to pay fees but I would say they are reasonable and in line with other agents in general.
Was this helpful? Yes
Nov 28,2015
Minithumbup
By:
Nov 28,2015
0 people found
this helpful
I have enlisted Nicolas help for almost 8 years now and her performance, effort and tenacity are outstanding. Her attention to detail and focus on quality is simply nothing short of exceptional and hence how effective she is. I have a generally dim view of people in this profession and the most value added in my view by a sadly high percentage of estate agents In my experience is to simply property listing on rightmove or Zoopla and very little else! Nicola From my experience is in a different l...
read full review
Was this helpful? Yes
Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
Had an excellent experience with Dave and Nicola, my apartment was rented out in less than a week. I was apprehensive as iv never gone with a letting agent however I would fully recommend the professional manner in which David and Nicola handled my rental. They totally reassured me they would find professionals for my apartment, which I stressed I required! The tenants are superb. The inventory is also excellent. Thanks for your expertise and help....
read full review
Comment on agent fees
Only feedback I would give is that when fee was quoted I was not told vat was to be added on to cost. Did ring to mention and was told it was on my terms of business, however copies I had sent through post did not have any cost on it. This was also the case with inventory.
Was this helpful? Yes
Oct 19,2015
Minithumbup
By:
Oct 19,2015
0 people found
this helpful
David without being a pest kept in touch with me max twice a week and just seeing how I'm getting on seen anywhere nice - letting me know what he has coming up. He couldn't help me immediately as he didn't have available what I was looking for - but by keeping in touch and letting me know what he may have suitable for me I felt I was getting a tailored service. As he built up my trust by not wanting to force me in to the first thing possible when he did call me and say "listen I hav...
read full review
Comment on agent fees
Fees were high compared to others but no point crying over spilt milk it is what it is nobody had a gun to my head saying its jones and chapman. I think single occupancy should be slightly less.
Was this helpful? Yes
By: dave
Oct 19, 2015
View all comments (1)
Hi Dean, Thanks for your kind words, its been a pleasure to deal with you and finally find that Apartment that suited you! Hope you will be very happy there Thanks once again Dave. ...
Sep 11,2015
Minithumbdown
By:
Sep 11,2015
1 people found
this helpful
Following our acceptance of an offer on the property the agency failed to communicate with us. After several weeks we discovered that the purchasers had encountered difficulties obtaining a mortgage but we were informed of this only when we insisted on an explanation for the delay. There were some last minute difficulties concerning items not included in the sale of the house, at which point the agents applied pressure by phone and email to force the sale through. They created an erroneous docu...
read full review
What agent could do to change your mind?
The fees were excessive for the quality of the work.
Attached Files
Comment on agent fees
The fees were excessive for the quality of the work.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 0 10 2 0 7 0 1 1 3

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:44 AM 08/02/2017 by Matthew Blower

Complaints Procedure

No procedure set.
Last updated at 11:44 AM 08/02/2017 by Matthew Blower

Awards won by Jones & Chapman

Individual Branch Awards

Liverpool, L18 1LN

Firm rankings



Mossley Hill Liverpool
38 Allerton Road, Liverpool L18 1LN
(24)
Office 10
34 Market Street, Hoylake CH47 2AF
(3)
Office 11
248 Hoylake Road, Moreton CH46 6AD
(2)
show all branches (12)
Office 13
4 Church Road, Bebington CH63 7PH
(3)
Office 2
29 Allport Lane, Bromborough CH62 7HH
(0)
Office 3
108 Wallasey Road, Wallasey CH44 2AE
(2)
Office 4
142 Greasby Road, Upton CH49 3NQ
(0)
Office 5
349 Woodchurch Road, Prenton, Birkenhead CH42 8PE
(6)
Office 6
6 Banks Road West Kirby, Caldy CH48 4HJ
(2)
Office 7
349 Chester Road Little Sutton, Little Sutton CH66 3RE
(0)
Office 8
10 The Cross, Neston CH64 9UB
(0)
Office 9
28 Pensby Road, Heswall CH60 7RS
(0)

Find the Best Agent to
Buy, Sell or Rent Property




.