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Jones & Chapman



Properties for Sale
Properties to Rent

“Great job...”

Feb 01,2019
Minithumbup
By: 'Paul'
Feb 01,2019
0 people found
this helpful
Our house in Hoylake had been up for rent with another agent for almost 3 months. We had had very few viewings in this time. Having placed the house in the hands of JonesChapman of West Kirby a tenant had been found by Matt. in less ...
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Comment on agent fees
Acceptable. Bit more expensive than others but the service was exceptional.
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“Selling property...”

Jan 28,2019
Minithumbup
By: 'Nick'
Jan 28,2019
0 people found
this helpful
I would highly recommend Jones Chapman Prenton if considering buying or selling a property. They are very professional and keep you updated as the sale progresses....
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Comment on agent fees
Reasonable fees
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“Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....”

Nov 13,2018
Minithumbup
By: 'John'
Nov 13,2018
0 people found
this helpful
Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....
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Comment on agent fees
Bit steep.
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“Happy customer...”

Nov 02,2018
Minithumbup
By: 'PGR'
Nov 02,2018
0 people found
this helpful
I would like to thank both Jessica and Kyle for their help and support in getting our old family house ready for rental. They had potential tenants ready for viewing as soon as it ready and the house went within 24 hours, I was kept informed ...
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“Property coordinator...”

Oct 22,2018
Minithumbup
By: 'GSK'
Oct 22,2018
0 people found
this helpful
Hannah manages the property, keeping me updated at all times. She responds promptly to all requests and is very professional....
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“Letting Agent staff...”

Oct 05,2018
Minithumbup
By: 'Joan Barnes'
Oct 05,2018
0 people found
this helpful
I would like to thank Nicky and Nicky, both in the Lettings Department. When my property became vacant they both worked really hard to find me a suitable tenant, really quickly. Both of them are polite, professional and efficient - and if they were unavailable ...
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Comment on agent fees
I feel the agents fees are reasonable and competitive.
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“Very helpful...”

Oct 02,2018
Minithumbup
By: 'Mrs ER'
Oct 02,2018
0 people found
this helpful
We have had lots of help and good service from the team at West Kirby. They have managed the property for rental very well and we have been very satisfied with the customer service...
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“lack of customer service...”

Sep 21,2018
Minithumbdown
By: 'annoyed potential buyer'
Sep 21,2018
1 people found
this helpful
if these were the last estate agents on the planet I would not buy or sell a property through them. I am astounded they manage to stay afloat. Rude, lack of knowledge and no inclination to seek information from vendor. I missed out on buying ...
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Comment on agent fees
I was looking to buy so couldn't comment and didn't get very far due to agents lack of interest in her job.
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“Highly Recommended...”

Aug 03,2018
Minithumbup
By: 'DH'
Aug 03,2018
0 people found
this helpful
I have been extremely happy with the service I have recieved from Jess and Kyle. As an overseas landlord they have been dependable , made the process easy and quick and actively sought out Tennant's. They are also very quick in regards to communication. Overall my ...
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“house sold quickly...”

Jul 23,2018
Minithumbup
By: 'linda schofield'
Jul 23,2018
0 people found
this helpful
thankyou to all staff so pleasant and helpful and go that extra mile and a special thankyou to Claire Cabo for all her help...
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Comment on agent fees
good
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“22 Windways...”

Jul 16,2018
Minithumbup
By: 'Anthony'
Jul 16,2018
0 people found
this helpful
We live in Wales so it was important to have full management of our property Jones and Chapman were very helpful and made the process simple....
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Comment on agent fees
Good
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“Disgruntled Landlord!...”

May 28,2018
Minithumbdown
By: 'Disgruntled Landloed'
May 28,2018
1 people found
this helpful
I would not recommend this branch at all. Nicola does not respond to any messages and passes the blame constantly. She is extremely rude & I do not know what I am paying for. She also lied about losing a management set of keys of mine....
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Comment on agent fees
bad
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“agent review...”

May 16,2018
Minithumbup
By: 'cymraes'
May 16,2018
0 people found
this helpful
Hannah is pretty efficient to be honest. Replies to emails promptly, and gets back to me with quotes quite quickly. Much more efficient than person previously in post....
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Comment on agent fees
Fees are a bit high to be honest. In my area 10% is the going rate.
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“MS...”

May 08,2018
Minithumbup
By: 'Brenda'
May 08,2018
0 people found
this helpful
Excellent customer service, kept me intouch, as things progressed, only critisism I have is things moved very quickly for me...
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Comment on agent fees
Average price
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“Anna really helped us to get our new family home, ......”

Feb 11,2018
Minithumbup
By: 'Becky'
Feb 11,2018
0 people found
this helpful
Anna really helped us to get our new family home, even though we bugged her alot she really made us feel like we was getting somewhere. Thank you again Anna you have been a real help and I couldn't thank you enough for helping me ...
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Comment on agent fees
Agent fees are slightly expensive
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“The service is good, we are specific to what we ......”

Feb 11,2018
Minithumbup
By: 'Oxton'
Feb 11,2018
0 people found
this helpful
The service is good, we are specific to what we want the agent to do for us. This is listened to and acted upon by the staff team....
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Comment on agent fees
good
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“It's very important for me, with living abroad, to have ......”

Feb 08,2018
Minithumbup
By: 'Satisfied Customer'
Feb 08,2018
0 people found
this helpful
It's very important for me, with living abroad, to have someone I can trust to respond quickly, get the info and action I need and with good follow up both with myself and my tenant. Beth has been the main contact for some time and ...
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Comment on agent fees
I think they are inline with expectation in general to reduce the admin and stress for me.
Was this helpful? Yes

“In my dealings with Beth, mainly by E mail, I ......”

Feb 07,2018
Minithumbup
By: 'Rob'
Feb 07,2018
0 people found
this helpful
In my dealings with Beth, mainly by E mail, I have found her to be friendly and proffessional. Most importantly she has been prompt and efficient in dealing with any issues that have arisen with the property and the tenant....
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“Hannah manages the property I am currently and there have ......”

Feb 02,2018
Minithumbup
By: 'nat'
Feb 02,2018
1 people found
this helpful
Hannah manages the property I am currently and there have been numerous issues with the property. Every issue I have had, Hannah has done her best to ensure that the issue is resolved promptly and has addressed them all. It hasn't been an easy job ...
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“Hannah manages a number of properties for me and she ......”

Jan 31,2018
Minithumbup
By: 'Kevin'
Jan 31,2018
1 people found
this helpful
Hannah manages a number of properties for me and she does an excellent job in keeping me informed of any issues such as maintenance that arise, dealing very proactively and professionally with our tenants and overall ensuring that the properties are managed and maintained to ...
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“Being a landlord is no easy task. It is a ......”

Jan 29,2018
Minithumbup
By: 'Michael Atwal'
Jan 29,2018
0 people found
this helpful
Being a landlord is no easy task. It is a double edged sword. An investment in vein on one hand that we hope will create future security, an income and an asset. A drain, a heavy weight and an open ended liability on the other. ...
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Comment on agent fees
Good. In line with others.
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“We are using Jones & Chapman from a distance. We live ......”

Dec 24,2017
Minithumbup
By: 'The Dawsons'
Dec 24,2017
0 people found
this helpful
We are using Jones & Chapman from a distance. We live near Cambridge and our property is in Bromborough, so it is very important to us to have a pro-active, effective letting team. Right from the start we have found Jess and the team at Bebington ...
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Comment on agent fees
We have opted for the full service. Hopefully, in due time we will find this value for money. They introduced a tenant within two days.
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“I would highly recommend Jones & Chapman Little Sutton branch. Both ......”

Dec 11,2017
Minithumbup
By: 'GSK'
Dec 11,2017
0 people found
this helpful
I would highly recommend Jones & Chapman Little Sutton branch. Both Georgia Edwards and Jessica Hulley are very professional and have a thorough knowledge of customer requirements. They responded quickly and efficiently and I have no hesitation in highly recommending....
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Comment on agent fees
Agent's fees are very good.
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“I feel like I received a very good service from ......”

Nov 27,2017
Minithumbup
By: 'Anxious Newbie'
Nov 27,2017
0 people found
this helpful
I feel like I received a very good service from Jessica and Georgia when wanting to rent out my house. As a first time landlord I was very nervous about the whole procedure but Jessica remained calm, polite and reassuring through-out. They sorted out the ...
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Comment on agent fees
The fees were higher than other places but I felt confident in Jessica and Georgia and its money well spent to not have to worry about it.
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“As a first time Landlord I cannot thank Georgia & Jess ......”

Oct 06,2017
Minithumbup
By: 'Andrew'
Oct 06,2017
0 people found
this helpful
As a first time Landlord I cannot thank Georgia & Jess enough for all the help and support they have given us throughout the whole process of letting my property. If you are looking for honest, hardworking and trustworthy Letting Agents then I would recommend you ...
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Comment on agent fees
Good value.
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“I was really pleased with the professional and helpful service ......”

Oct 05,2017
Minithumbup
By: 'SCahill'
Oct 05,2017
0 people found
this helpful
I was really pleased with the professional and helpful service I received from Jones and Chapman lettings team in Bebington. They have been more than helpful and found me a tenant within 48 hours. The process was smooth and the tenant was moved in 2 weeks later. ...
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Comment on agent fees
good service with good fees.
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“Overall, we have had a great experience with Jones & Chapman ......”

Oct 05,2017
Minithumbup
By: 'John'
Oct 05,2017
0 people found
this helpful
Overall, we have had a great experience with Jones & Chapman Bebington. As a Landlord we have previously had bad experiences with other agents in the area but Georgia made us feel at ease and was very informative from the minute she came to value our ...
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Comment on agent fees
Good value for money.
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“These agents were Unprofessional, bad manner, disrespectful and liers. They ......”

Sep 29,2017
Minithumbdown
By: 'Customer'
Sep 29,2017
3 people found
this helpful
These agents were Unprofessional, bad manner, disrespectful and liers. They didn't answer emails or phone calls unless you sent or rang numerous times. They worked in an unethical manner and I would never recommend using these as agents....
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“Terrible service. Pictures were awful,no feedback from the few ......”

Aug 02,2017
Minithumbdown
By: 'Joanne'
Aug 02,2017
2 people found
this helpful
Terrible service. Pictures were awful,no feedback from the few viewings they did get us. We had on offer on our property that they failed to negotiate properly meaning the buyer went elsewhere....
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By: Sharon Silcock
Apr 11, 2018
View all comments (1)
If you are looking to get a rental property do not use this agency. I have had an absolute nightmare. They make you attend their office to sign tenancy prior to seeing the property on check in. I did so in good faith and when I got to the property it was absolutely filthy, Appliances broken, lightbulbs not working, holes in walls, broken tiles on floor, faulty boiler (now not working all together) leaking shower, the list goes on. I have cried every day since I moved in. This company treat you ...

“I was very pleased with the letting service I received ......”

Apr 24,2017
Minithumbup
By: 'Ian C.'
Apr 24,2017
0 people found
this helpful
I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings process. ...
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Comment on agent fees
I still feel Agency fees to Landlords could be lower.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 1 17 2 3 8 0 2 2 4

Fees

No fees set.

Complaints Procedure

No procedure available.

Bebington
4 Church Road, Bebington CH63 7PH
(11)
Birkenhead
349 Woodchurch Road, Prenton, Birkenhead CH42 8PE
(13)
Bromborough
29 Allport Lane, Bromborough CH62 7HH
(0)
show all branches (13)
Caldy
6 Banks Road West Kirby, Caldy CH48 4HJ
(3)
Heswall
28 Pensby Road, Heswall CH60 7RS
(0)
Hoylake
34 Market Street, Hoylake CH47 2AF
(3)
Little Sutton
349 Chester Road Little Sutton, Little Sutton CH66 3RE
(3)
Moreton
248 Hoylake Road, Moreton CH46 6AD
(3)
Mossley Hill Liverpool
38 Allerton Road, Liverpool L18 1LN
(38)
Neston
10 The Cross, Neston CH64 9UB
(0)
Upton
142 Greasby Road, Upton CH49 3NQ
(0)
Wallasey
108 Wallasey Road, Wallasey CH44 2AE
(2)
West Kirby
6 Banks Road, West Kirby CH48 4HB
(2)


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