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    Leo
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    Leo Taylor
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    Nichola Vaughn
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    David Thompson
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    Emma Jump
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    Emma Jump
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    Abigail Rayner
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    Beth Williams
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Properties for sale
Properties for rent
Dec 05,2016
Minithumbdown
By:
Dec 05,2016
0 people found
this helpful
This estate agents is disgusting! Av never been treated so badly in my whole life!! If you don't get a mortgage with them your basically not worth there time!! After 6 months I finally got the house I wanted, basically spoke to the vendors myself. Jones an chapman are a terrible company to purchase a house from. An also awful to put your property up for sale with them. They will try get people to buy your house through getting a mortgage with them, if you decide you get a morgage with somebody e...
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
As usual first class service from Beth. Quick and efficient and kept informed at all stages. Issue reported with hot water in rented property and Beth arranged repair very quickly. She is a credit to the company....
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
This is now my second review on here...having been with Jones and Chapman for over a year now...with my last review being in March this year...as 100% a happy client...I am delighted to say I remain 100% happy. Communication is friendly and quick - and I know full well how busy the team is...and working in the same field myself I know only too well how much there is to handle when taking care of clients of varying relationship to an estate agents - then adding admin on top of all that...it ke...
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Comment on agent fees
Reasonable and in line with my expectations this fars. Can't run a business without charging now can you...
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
I had first class service from Dave and Beth at Jones and Chapman Allerton. I speak as a mature lady who has bought and sold seven properties...a landlady myself and had superb service from Dave and Beth....nothing was too much trouble handling all my affairs with a very pleasant manner and attitude. I wiuld awsrd them top marks!! Thank you..My rental property was in excellent order. Kind regards Ada Brodie...
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Comment on agent fees
About Average
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
I've had a very professional and extremely satisfied service from this Branch and these two ladies have been incredible and so professional. Their way of handling situations, comforting me and assuring when I was looking for a property and on my exit the way their handle things was absolutely stress free, I couldn't thank them enough how they handle each and every situation. Thank you so much Abigail and Emma, you girls are amazing!!!...
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Comment on agent fees
The fees good and affordable and very accurate.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
All staff including Emma provide a fast, efficient and highly professional service. Always polite and courteous and act on requests and enquiries promptly....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 28,2016
Minithumbdown
By:
Oct 28,2016
1 people found
this helpful
Avoid these! We were misled and lied too. Then once then tenancy agreement is signed they do nothing, don't return calls of emails. We are now left storing furniture of the landlords and told we will be charged if it's not there at the end of the tenancy. Avoid!!!...
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Comment on agent fees
Average
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
1 people found
this helpful
Emma always goes the extra mile when she has been managing my property and always keeps me updated on progress and nothing is ever too much trouble. She is always a pleasure to deal with and always offers exceptionally first class service. I would have no problem recommending Emma to both friends and clients....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Incredible service from start to finish! Dave has been very efficient and competent from finding prospective tenants right through go the move in day. Very good communication and hassle free. Highly recommended....
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Comment on agent fees
Standard compared to others in the area
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
This was the first time we had the pleasure of dealing with Jones & Chapman and we can not fault the way in which they operate in any way whatsoever. They were upfront and honest with us with regards to time frames and prices, which isn't always the case with some agents. We have very high praise for Dave in particular, as he went the extra mile to ensure our references were processed as quick as possible and his level of professionalism was second to no one. Many thanks to you all and we ve...
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Comment on agent fees
The agent's fees were reasonable and were similar to what we had paid in the past.
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
Outstanding service from these two members of staff! Melissa helped with end of tenancy just as competently, efficiently and cheerfully as when she found the tenants for me! Claire was amazing with the end of tenancy negotiations and the returning of the deposit! Calls were returned and instruction followed and carried out to the exact request. I will use this company again!...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
Rental department are focused on letting a property asap and they have good follow up for the landlord which is great to see when other letting agents are not as focused!...
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Comment on agent fees
Agents fees are average compared to the market
Was this helpful? Yes
Jun 15,2016
Minithumbdown
By:
Jun 15,2016
0 people found
this helpful
Absolutely disgusted in the service I have received whilst renting. All they are concerned about is taking your money. The amount of times complaints have been made in regards to repairs and other issues has been atrocious. We are still awaiting replies to 10 emails and countless phonecalls we have sent (2 months later). Certainly would NOT recommend this agent. Steer clear....
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Comment on agent fees
Absolute extortionate particularly on the atrocious service we have received
Was this helpful? Yes
Apr 20,2016
Minithumbdown
By:
Apr 20,2016
0 people found
this helpful
Pulled out of a cash sale on a property because of this agency. They dont get back to you when they say they will, dont chase things up. We had a survey done on a property, were proceeding with a sale but got so fed up of their poor service and attitude we pulled out. Now in another property sold to us by an agent not a million miles away from the prenton branch who couldnt do enough for us. Awful service from a nationwide company...
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What agent could do to change your mind?
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Comment on agent fees
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
David made the move from Glasgow back home to Liverpool so much easier. Friendly, humours and very accommodating. His negotiations with the landlord with regards to my specific requests where dealt with professionally and competently. Thanks very much, David. Jones & Chapman will be my go to agent when it comes to letting/purchasing properties in Liverpool....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
Having dealt with quite a few estate agents in London, Essex and Europe, I arrived in Liverpool with experience under my belt, ready to make an investment in Liverpool - an area that I didn't know well at all, but attractive pricing and future developments of the area drew me in. I bought a house in Toxteth - Jones and Chapman made the process easy. Toxteth...as I later discovered can be a tricky area to let a property in...and coupled with falling ill and travelling for work I really needed a ...
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Comment on agent fees
Nobody likes to pay fees but I would say they are reasonable and in line with other agents in general.
Was this helpful? Yes
Nov 28,2015
Minithumbup
By:
Nov 28,2015
0 people found
this helpful
I have enlisted Nicolas help for almost 8 years now and her performance, effort and tenacity are outstanding. Her attention to detail and focus on quality is simply nothing short of exceptional and hence how effective she is. I have a generally dim view of people in this profession and the most value added in my view by a sadly high percentage of estate agents In my experience is to simply property listing on rightmove or Zoopla and very little else! Nicola From my experience is in a different l...
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Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
Had an excellent experience with Dave and Nicola, my apartment was rented out in less than a week. I was apprehensive as iv never gone with a letting agent however I would fully recommend the professional manner in which David and Nicola handled my rental. They totally reassured me they would find professionals for my apartment, which I stressed I required! The tenants are superb. The inventory is also excellent. Thanks for your expertise and help....
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Comment on agent fees
Only feedback I would give is that when fee was quoted I was not told vat was to be added on to cost. Did ring to mention and was told it was on my terms of business, however copies I had sent through post did not have any cost on it. This was also the case with inventory.
Was this helpful? Yes
Oct 19,2015
Minithumbup
By:
Oct 19,2015
0 people found
this helpful
David without being a pest kept in touch with me max twice a week and just seeing how I'm getting on seen anywhere nice - letting me know what he has coming up. He couldn't help me immediately as he didn't have available what I was looking for - but by keeping in touch and letting me know what he may have suitable for me I felt I was getting a tailored service. As he built up my trust by not wanting to force me in to the first thing possible when he did call me and say "listen I hav...
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Comment on agent fees
Fees were high compared to others but no point crying over spilt milk it is what it is nobody had a gun to my head saying its jones and chapman. I think single occupancy should be slightly less.
Was this helpful? Yes
By: dave
Oct 19, 2015
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Hi Dean, Thanks for your kind words, its been a pleasure to deal with you and finally find that Apartment that suited you! Hope you will be very happy there Thanks once again Dave.....
Sep 11,2015
Minithumbdown
By:
Sep 11,2015
0 people found
this helpful
Following our acceptance of an offer on the property the agency failed to communicate with us. After several weeks we discovered that the purchasers had encountered difficulties obtaining a mortgage but we were informed of this only when we insisted on an explanation for the delay. There were some last minute difficulties concerning items not included in the sale of the house, at which point the agents applied pressure by phone and email to force the sale through. They created an erroneous docu...
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What agent could do to change your mind?
The fees were excessive for the quality of the work.
Comment on agent fees
The fees were excessive for the quality of the work.
Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
Was really pleased with the service from Daniel from lettings, he gave us great advice and guided us in choosing the best property for ourselves, rather than jus choosing whatever was available at the time. He was gracious in accepting a number of our stipulations and was accommodating of them and went out the way to get us the property as fast as possible when we finally decided, pushing through the tenancy date as quickly as possible as we were in a rush to be in before our son started school ...
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Was this helpful? Yes
By: DanielBJC
Aug 27, 2015
View all comments (1)
Dear Gemma, Thank you so much for you review and kind words, it's greatly appreciated. Our team here at the Bebington branch endeavour to try and deliver for our clientele in all ways to the best of our ability and in all areas. I am glad that you found our service commendable and will be returning to us in future, this is our overall aim, customer satisfaction. I am assuming by the content of your review that the one star rating was a mistake ;) Again let me thank you for your r....
Jul 21,2015
Minithumbup
By:
Jul 21,2015
0 people found
this helpful
We have recently moved our large portfolio of properties to Jones & Chapman. This move has been overseen and co-ordinated by Nicola Vaughan who has provided a highly professional and fast service. Nicola is a true professional who offers an effective and first rate service....
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Was this helpful? Yes
Jul 09,2015
Minithumbup
By:
Jul 09,2015
0 people found
this helpful
I really appreciated all the help i got from david and i thought he was very friendly and nice and he made the whole process easy and in the future if i ever did need help moving home again i would be sure to go straight to david....
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Was this helpful? Yes
Jun 25,2015
Minithumbup
By:
Jun 25,2015
0 people found
this helpful
The agents at the Allerton Rd branch have been fantasic. As we do not reside in the country, we have relied entirely on them helping recomend contractors etc and sourcing new tenants. They have sent regular emails to update us on progress, and even worked extended hours to help fit viewings in. Their attention to detail has been outstsanding. I would definately use them again....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
May 20,2015
Minithumbdown
By:
May 20,2015
3 people found
this helpful
We have just had a nightmare with this office.If you are using them to buy or sell do yourself a favour and go somewhere else!We were warned and didn't listen and have paid a very high price.We have never had dealings with people so incompetent and they have cost us ‚£1000's.Never enter into the buyer incentive scheme-we were unable to get out of it Be careful if you are buying from them because they may advise your seller to pull out of a sale to increase the price when the sale is goi...
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Was this helpful? Yes
May 07,2015
Minithumbdown
By:
May 07,2015
1 people found
this helpful
very very very very very (and I could go on) bad! demanding sellers fees when in reality we sold with another agent after contract ended and 2 months past all contractual obligations to them. Threatening letters, emails and so on,. Very poor and underhanded staff. Withheld offers when we where signed up to them and didn't inform us of viewings and people turned up unannounced. Signed up with fixed fee then they dropped the price yet wanted to charge same fees. Please sell with someone else and s...
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What agent could do to change your mind?
DO NOT SIGN A CONTRACT WITH THEM....STAY CLEAR
Comment on agent fees
DO NOT SIGN A CONTRACT WITH THEM....STAY CLEAR
Was this helpful? Yes
Mar 18,2015
Minithumbup
By:
Mar 18,2015
0 people found
this helpful
Mr Taylor handled our letting application with total respect to our circumstances, pleasant, friendly but totally professional. Issues with the property were dealt with quickly and fairly. Simply, Mr Taylor provided outstanding service and is a credit to Jones Chapman...
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Was this helpful? Yes
Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Leo is a most helpful member of the team at Jones and Chapman. He helped me find a suitable rental property and went out of his way to make sure there were no problems and everything went to plan. He liaised with the landlord and ensured communication was encouraged. He called me when a more suitable property came to the market as he knew I was looking for an alternative rental property. His customer service skills, (building a business relationship) has resulted in another rental for Jones and ...
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Comment on agent fees
They are needed and I have no issue with the fees charged.
Was this helpful? Yes
Jan 23,2014
Minithumbdown
By:
Jan 23,2014
0 people found
this helpful
At Christmas I found out that the £200 pounds plus vat that I had paid up front 18 months ago for the sale of my property was for the payment for the Conveyance of my property. I was not told of this fee until the papers had been signed. I had thought at the time that a new fee had been introduced to sell the property as I had not bought and sold for a number of years because of the slow market, I later looked through the paperwork but could not find no reference to what the money was fo...
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What agent could do to change your mind?
It should have been stated what the money was for and that it is not compulsory for the sale of the property at the very beginning of the consultation and before any paper work was signed. Also it would be helpful if all their sellers had the feeling that they where working for them and not for the potential buyers who would take up their mortgage offers. I am a cash only buyer so was never interested in a mortgage but never felt that they where there for me.
Was this helpful? Yes
Dec 12,2013
Minithumbdown
By:
Dec 12,2013
0 people found
this helpful
DO NOT USE OR TRUST. Jones and Chapman prenton changed me upfront for nothing, tied me in for a number of months and off the back of that promised the world and I had no viewings, no contact from them. I was left chasing them and in the end they just asked me to reduce they over priced my house compared to any other agent and I guess this should have been the warning bells. I\'ve learnt my lesson and now going with another local independent agent. Paying half of what jones and chapman charged m...
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Awards won by Jones & Chapman

Individual Branch Awards

Liverpool, L18 1LN

Firm rankings



Office 10
34 Market Street, Hoylake CH47 2AF
(3)
Office 11
248 Hoylake Road, Moreton CH46 6AD
(2)
Office 12
38 Allerton Road, Liverpool L18 1LN
(14)
show all branches (12)
Office 13
4 Church Road, Bebington CH63 7PH
(3)
Office 2
29 Allport Lane, Bromborough CH62 7HH
(0)
Office 3
108 Wallasey Road, Wallasey CH44 2AE
(2)
Office 4
142 Greasby Road, Upton CH49 3NQ
(0)
Office 5
349 Woodchurch Road, Prenton, Birkenhead CH42 8PE
(6)
Office 6
6 Banks Road West Kirby, Caldy CH48 4HJ
(2)
Office 7
349 Chester Road Little Sutton, Little Sutton CH66 3RE
(0)
Office 8
10 The Cross, Neston CH64 9UB
(0)
Office 9
28 Pensby Road, Heswall CH60 7RS
(0)

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