Jones & Chapman
4/5, 91 reviews
78% recommended
79% sales valuation accuracy
75% sales fee satisfaction
86% lettings valuation accuracy
92% lettings fee satisfaction



Property Features

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...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 79% 75% £68,500 £412,500
Lettings 86% 92% £390 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 1 17 3 8 9 2 2 2 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Amazing Anthoulla...”

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Jun 16,2021
Minithumbup
By: 'Jenna Scoullar'
Jun 16,2021
0 people found
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We have dealt with Anthoulla thought our sale and purchase and she was excellent; very professional, reassuring, easy to make contact with and excellent customer service skills. Ann went above and beyond to secure effective completion, we can't thank her enough. The whole experience with ...
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“Dealt with Carol during a very difficult sale......”

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Mar 18,2021
Minithumbup
By: 'Andrew'
Mar 18,2021
0 people found
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Dealt with Carol during a very difficult sale due to divorce settlements, Carol has been absolutely superb through out the whole process and was able to negotiate a very satisfactory result for all concerned, if given the chance I am sure she could negotiate world ...
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“Above and Beyond...”

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Mar 12,2021
Minithumbup
By: 'Thomson'
Mar 12,2021
0 people found
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Above and Beyond Mat and the team were really responsive, available and knowledgeable. Mat personally took the time to go above and beyond in respect of our challenging sale and handled it with ease, alleviating the stress it could have caused. He liaised with solicitors ...
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“High!y recommended...”

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Mar 03,2021
Minithumbup
By: 'Karen'
Mar 03,2021
0 people found
this helpful
I would definitely recommend Jones and Chapman, Little Sutton office if you are thinking of selling your house. From start to finish I was extremely impressed with the service provided by Grace and her team. The friendliness and professionalism was of the highest standard. Whenever ...
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By: Grace Dixon
Mar 04, 2021
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Thanks Karen, happy we could help you and best of luck to you and Jack for the future. ...

“Thanks to all the team at Jones and Chapman's......”

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Feb 19,2021
Minithumbup
By: 'Lee Walker'
Feb 19,2021
0 people found
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Thanks to all the team at Jones and Chapman's Prenton Branch for all your hard work on helping us sell our home and a very special thanks to Rebecca Brown at Sequence for sorting out our Mortgage amongst other things. We hit a few minor ...
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“Purchasing through Jones Chapman...”

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Oct 28,2020
Minithumbup
By: 'Graham'
Oct 28,2020
0 people found
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From start to finish, I had total confidence in Jones Chapman, they were available whenever I rang. Special thanks to Chris, Bobbi & Ann. Nothing was too much trouble. They restored my faith in the profession,having been dissilusioned earlier in the year with another estate ...
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“They have done everything that they said they......”

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Jul 02,2020
Minithumbup
By: 'Chris'
Jul 02,2020
0 people found
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They have done everything that they said they would do. They have got us really good tenants. No stress. Very happy to recommend!...
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“Worst agents to deal, from the start it was a......”

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May 26,2020
Minithumbdown
By: 'Shane'
May 26,2020
0 people found
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Worst agents to deal, from the start it was a nightmare dealing with them. We paid 6 months upfront after them promising us that we could move in immediately, which we did so and then they refused to give us the keys knowing that we were ...
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“Terrible experience with Jones and Chapman, Heswall Branch, and their area and head offices...”

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Mar 08,2020
Minithumbdown
By: 'Sandra'
Mar 08,2020
1 people found
this helpful
Our experience of dealing with the Heswall branch of Jones and Chapman was disgraceful. To summarise the issues were as follows:- On two separate occasions the house, which was unoccupied, was left without the alarm being set by J & C following a viewing. We ...
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“2 voicemails .... no response...”

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Jul 23,2019
Minithumbdown
By: 'Carol'
Jul 23,2019
1 people found
this helpful
Disappointed and frustrated trying to speak to one of their advisors by telephone regarding the availability of one of their properties to let! I left a voicemail last Friday after ringing at least 3/4 times without success.  I rang again today, ringing a couple of times ...
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“Sale...”

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Apr 09,2019
Minithumbup
By: 'Sandra'
Apr 09,2019
0 people found
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Friendly professional service. We would thoroughly recommend jones CHAPMAN Greasby Wirral. Clare and her team went the extra mile in selling Mums house Kind regards Sandra Garner...
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“Great job...”

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Feb 01,2019
Minithumbup
By: 'Paul'
Feb 01,2019
0 people found
this helpful
Our house in Hoylake had been up for rent with another agent for almost 3 months. We had had very few viewings in this time. Having placed the house in the hands of JonesChapman of West Kirby a tenant had been found by Matt. in less ...
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Comment on agent fees
Acceptable. Bit more expensive than others but the service was exceptional.
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“Selling property...”

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Jan 28,2019
Minithumbup
By: 'Nick'
Jan 28,2019
0 people found
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I would highly recommend Jones Chapman Prenton if considering buying or selling a property. They are very professional and keep you updated as the sale progresses....
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Comment on agent fees
Reasonable fees
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“Competent Management of Lettings...”

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Dec 05,2018
Minithumbup
By: 'A'
Dec 05,2018
0 people found
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We've worked with other agents before and are reasonably happy with how Jones & Chapman have looked after our property, as compared with our experiences elsewhere. They are quick to arrange work to be done as needed, and to communicate between us and tenants....
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“Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....”

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Nov 13,2018
Minithumbup
By: 'John'
Nov 13,2018
0 people found
this helpful
Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....
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Comment on agent fees
Bit steep.
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“Happy customer...”

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Nov 02,2018
Minithumbup
By: 'PGR'
Nov 02,2018
0 people found
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I would like to thank both Jessica and Kyle for their help and support in getting our old family house ready for rental. They had potential tenants ready for viewing as soon as it ready and the house went within 24 hours, I was kept informed ...
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“Property coordinator...”

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Oct 22,2018
Minithumbup
By: 'GSK'
Oct 22,2018
0 people found
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Hannah manages the property, keeping me updated at all times. She responds promptly to all requests and is very professional....
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“Letting Agent staff...”

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Oct 05,2018
Minithumbup
By: 'Joan'
Oct 05,2018
0 people found
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I would like to thank Nicky and Nicky, both in the Lettings Department. When my property became vacant they both worked really hard to find me a suitable tenant, really quickly. Both of them are polite, professional and efficient - and if they were unavailable ...
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Comment on agent fees
I feel the agents fees are reasonable and competitive.
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“Very helpful...”

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Oct 02,2018
Minithumbup
By: 'Mrs'
Oct 02,2018
0 people found
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We have had lots of help and good service from the team at West Kirby. They have managed the property for rental very well and we have been very satisfied with the customer service...
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“lack of customer service...”

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Sep 21,2018
Minithumbdown
By: 'annoyed'
Sep 21,2018
2 people found
this helpful
if these were the last estate agents on the planet I would not buy or sell a property through them. I am astounded they manage to stay afloat. Rude, lack of knowledge and no inclination to seek information from vendor. I missed out on buying ...
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Comment on agent fees
I was looking to buy so couldn't comment and didn't get very far due to agents lack of interest in her job.
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“Highly Recommended...”

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Aug 03,2018
Minithumbup
By: 'DH'
Aug 03,2018
0 people found
this helpful
I have been extremely happy with the service I have recieved from Jess and Kyle. As an overseas landlord they have been dependable , made the process easy and quick and actively sought out Tennant's. They are also very quick in regards to communication. Overall my ...
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“house sold quickly...”

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Jul 23,2018
Minithumbup
By: 'linda'
Jul 23,2018
0 people found
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thankyou to all staff so pleasant and helpful and go that extra mile and a special thankyou to Claire Cabo for all her help...
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Comment on agent fees
good
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“22 Windways...”

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Jul 16,2018
Minithumbup
By: 'Anthony'
Jul 16,2018
0 people found
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We live in Wales so it was important to have full management of our property Jones and Chapman were very helpful and made the process simple....
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Comment on agent fees
Good
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“Disgruntled Landlord!...”

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May 28,2018
Minithumbdown
By: 'Disgruntled'
May 28,2018
1 people found
this helpful
I would not recommend this branch at all. Nicola does not respond to any messages and passes the blame constantly. She is extremely rude & I do not know what I am paying for. She also lied about losing a management set of keys of mine....
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Comment on agent fees
bad
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“agent review...”

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May 16,2018
Minithumbup
By: 'cymraes'
May 16,2018
0 people found
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Hannah is pretty efficient to be honest. Replies to emails promptly, and gets back to me with quotes quite quickly. Much more efficient than person previously in post....
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Comment on agent fees
Fees are a bit high to be honest. In my area 10% is the going rate.
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“MS...”

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May 08,2018
Minithumbup
By: 'Brenda'
May 08,2018
0 people found
this helpful
Excellent customer service, kept me intouch, as things progressed, only critisism I have is things moved very quickly for me...
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Comment on agent fees
Average price
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“Anna really helped us to get our new family home, ......”

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Feb 11,2018
Minithumbup
By: 'Becky'
Feb 11,2018
0 people found
this helpful
Anna really helped us to get our new family home, even though we bugged her alot she really made us feel like we was getting somewhere. Thank you again Anna you have been a real help and I couldn't thank you enough for helping me ...
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Comment on agent fees
Agent fees are slightly expensive
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“The service is good, we are specific to what we ......”

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Feb 11,2018
Minithumbup
By: 'Oxton'
Feb 11,2018
0 people found
this helpful
The service is good, we are specific to what we want the agent to do for us. This is listened to and acted upon by the staff team....
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Comment on agent fees
good
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“It's very important for me, with living abroad, to have ......”

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Feb 08,2018
Minithumbup
By: 'Satisfied'
Feb 08,2018
0 people found
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It's very important for me, with living abroad, to have someone I can trust to respond quickly, get the info and action I need and with good follow up both with myself and my tenant. Beth has been the main contact for some time and ...
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Comment on agent fees
I think they are inline with expectation in general to reduce the admin and stress for me.
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“In my dealings with Beth, mainly by E mail, I ......”

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Feb 07,2018
Minithumbup
By: 'Rob'
Feb 07,2018
0 people found
this helpful
In my dealings with Beth, mainly by E mail, I have found her to be friendly and proffessional. Most importantly she has been prompt and efficient in dealing with any issues that have arisen with the property and the tenant....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Jones & Chapman

Individual Branch Awards

Bebington, CH63

Birkenhead, CH42


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