“Chantel has looked after our properties for a number of ......”
5 Star Review
Feb 16,2017
By:
'Tom'
Feb 16,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: E14
Lettings (as a Landlord)
Postcode: E14
0
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Chantel has looked after our properties for a number of years , she is always professional and friendly in her communication with us , always quick to respond to queries and efficient in all dealings ..nothing ever too much trouble ..Tom and Teresa...
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“I was very impressed by the level of professionalism displayed ......”
5 Star Review
Aug 23,2016
By:
'Sarah'
Aug 23,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Landlord)
Postcode: E14
1
people found
this helpful
I was very impressed by the level of professionalism displayed by both the Director Dennis and Assistant manager Tommy. Both were super attentive and delivered an excellent tenant on a long tenancy.
I would use them again....
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Comment on agent fees
Average
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“If this was the last letting agent in London, and ......”
1 Star Review
Feb 22,2016
By:
'Kamen'
Feb 22,2016
Services: Lettings (as a Tenant)
Rent PCM: £1387
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1387
Postcode: E14
2
people found
this helpful
If this was the last letting agent in London, and there was no other way to rent - I would prefer to stay homeless! Yes it is that bad. Stay away as far as you can from this disgraceful agency that is putting a label ...
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Comment on agent fees
They are more expensive than well established big agencies... but the service in return is an absolute JOKE!
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“Terrible service all round when checking out of the apartment, ......”
1 Star Review
Jan 20,2016
By:
'Unhappy'
Jan 20,2016
Services: Lettings (as a Tenant)
Rent PCM: £1473
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1473
Postcode: E14
1
people found
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Terrible service all round when checking out of the apartment, severe lack of cross reading skills meant that, blame was being attached to us for damage to the property that was recorded on the check in inventory. Advised by agency not to go to arbitration ...
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1
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“The customer service we received has overall been poor. We ......”
1 Star Review
Dec 21,2015
By:
'Sarah'
Dec 21,2015
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: No
Postcode: E16
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: E16
2
people found
this helpful
The customer service we received has overall been poor. We were told that Square Mile has a good reputation, however we were not treated as valuable customers. Each agent we dealt with were very sales focused and seemed to care little about our level of ...
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What agent could do to change your mind?
Improve on communication and show your costumers that you care.
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“We were a few people who found a property we ......”
1 Star Review
Aug 26,2015
By:
'JustBeNice'
Aug 26,2015
Services: Lettings (as a Tenant)
Rent PCM: £1842
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1842
Postcode: E14
4
people found
this helpful
We were a few people who found a property we liked through this agency. They were very nice to us up until a holding deposit was paid. They then brought out a set of rules and that we had to provide all of the requested ...
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What agent could do to change your mind?
- They should not have set down fake rules after money was put down
- They should have communicated better (their communication was not very good at all)
- They should not have threatened us about holding fee and move in date for no valid reason
- They should not have been rude to us down the phone
- They should have taken a customer service course
- They should have arranged our move in properly and had all our keys ready - really unorganised
Attached Filesnbsp;
Comment on agent fees
The agency fee's were standard and that was the only good thing about the property although they didnt check us into the property and didnt have anything ready therefore we should have been awarded a discount. Additionally the check in clerk was not needed as the landlord had arranged for one that he would pay for, so we had to pay for a service that was not requested.
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“I have a 24 moth contract without any breaking clause. Also, ......”
1 Star Review
Aug 06,2015
By:
'Someone'
Aug 06,2015
Services: Lettings (as a Tenant)
Rent PCM: £1675
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1675
Postcode: E14
2
people found
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I have a 24 moth contract without any breaking clause. Also, with a 10% compensation to the landlord of the remaining rent if we vacate before the end of the contract.
When signing the agreement my agency told me that not having a breaking clause is not ...
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What agent could do to change your mind?
Just help to find someone to roll the contract and don't pay the extra cost.
Attached Filesnbsp;
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“Hi, I was living in 610 Petticoat square and my name ......”
1 Star Review
Oct 12,2014
By:
'ARUM'
Oct 12,2014
Services: Lettings (as a Tenant)
Rent PCM: £1240
Would you recommend?: No
Postcode: E17E
Lettings (as a Tenant)
Rent PCM: £1240
Postcode: E17E
2
people found
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Hi, I was living in 610 Petticoat square and my name is Arum Lim and I was asking about my deposit to square miles agent. the agent told me that it is going to take 10 working days to get a confirmation from landlord about deposit but ...
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What agent could do to change your mind?
give me back my deposit or reply something to me .
Attached Filesnbsp;
2
people found
this helpful
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“Theresea and Georgina have been fantastic people to deal with. ......”
5 Star Review
May 14,2014
By:
'Cecile'
May 14,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
1
people found
this helpful
Theresea and Georgina have been fantastic people to deal with. They had helped us find our dream home, precisely understanding what we were looking for. Unfortunately, for personal reasons, we were not able to move into this property, although we had already paid the holding ...
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1
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“By far the worst professional organisation I have ever encountered ......”
1 Star Review
May 13,2014
By:
'Shane'
May 13,2014
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: E1
Sales (Prospective customer)
Postcode: E1
4
people found
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By far the worst professional organisation I have ever encountered and I have seen worst having lived/worked in the third world for a while.
Jim Fryer is the director for Square Mile estates in Docklands and Liverpool St (sandys row)
is a Irritating "*" man
...
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What agent could do to change your mind?
Change the staff
Attached Filesnbsp;
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“I am writing as a past tenant of a property ......”
1 Star Review
Sep 28,2013
By:
'long'
Sep 28,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
3
people found
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I am writing as a past tenant of a property I rented through the letting agency of the same name. Despite having 6 weeks while the property was vacant and having committed to give me a professionally cleaned property, it was left in an appalling state, ...
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What agent could do to change your mind?
Behaved more professionally; kept the property in a good, clean state; better customer service attitude; delivered on their commitments.
Attached Filesnbsp;
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“Horrific experience. Absolutely horrific. I would advise you strongly to ......”
1 Star Review
Mar 27,2013
By:
'Mike'
Mar 27,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
4
people found
this helpful
Horrific experience. Absolutely horrific. I would advise you strongly to stay away from these guys. It's all okay when you're handing over your money, but when it comes to the end of your contract that's when the fun and games begin.
We have done nothing ...
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