Upminster, RM14
4.9/5, 311 reviews
95% recommended
97% sales valuation accuracy
98% sales fee satisfaction
98% lettings valuation accuracy
96% lettings fee satisfaction
The first ever Beresfords branch opened its doors for business in Upminster in 1968. Since then, although the Company has grown considerably, it has never lost sight of its roots and still takes great pride in offering a very personal and professional service to each and every one of its customers. ... show more The first ever Beresfords branch opened its doors for business in Upminster in 1968. Since then, although the Company has grown considerably, it has never lost sight of its roots and still takes great pride in offering a very personal and professional service to each and every one of its customers.

Many of the sales and lettings teams have been working locally for a number of years and some live in the area themselves.

Operating from a large “high profile”, prime sited premises in Station Road, the branch operates with state-of-the-art technology and promotes properties across numerous media outlets, including on a large video wall within the branch itself which is clearly visible to the extensive pedestrian footfall that passes by every day.

Opening Hours
Address

Beresfords
16 Station Road
Upminster
Essex
RM14 2UB
sell: 01708 222200 lett: 01708 222211

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £60,000 £7,737,500
Lettings 98% 96% £825 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
59 3 93 4 86 4 44 0 14 4
Areas covered
  • RM14
  • RM14 6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA SAGEagent
Latest Properties

No Properties

Images & Videos

“Well what can I say. Charlotte is just amazin......”

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Aug 25,2023
Minithumbup
Charlotte
By: 'Peter Vine'
Aug 25,2023
10 people found
this helpful
Well what can I say. Charlotte is just amazing. From the point of first contact she has shown compassion understanding and has alleviated any concerns I’ve had. My decision to sell has been a reluctant one and Charlotte has definitely gone the extra mile ...
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By: Alison Horsley
Aug 29, 2023
Hi Peter,
Thank you for taking the time to leave such a great review for Charlotte, Branch Manager of our Upminster office. Charlotte is focused on providing the best possible customer care, guiding and supporting at every stage of the journey. You will have been in very safe hands as she would have done everything within her power to ensure the transaction went through to exchange and completion. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

“Helpful and simple...”

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Aug 25,2023
Minithumbup
Amy
By: 'Abul'
Aug 25,2023
7 people found
this helpful
The process was simple and was explained what we had to do in each step. We also had a lot of questions and they have been able to answer them and was very helpful...
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Was this helpful? Yes
By: Christopher Dutton, MARLA - Area Director - Reside
Sep 22, 2023
I was pleased to read that your process was straight forward and that our lettings team at Havering were able to provide helpful answers to your questions with clear communication and guidance. I know all the team will be grateful for your kind words and 5-star rating.

“I would just like to give my thanks to Charlo......”

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Aug 24,2023
Minithumbup
Charlotte
By: 'RACHEL JONES'
Aug 24,2023
9 people found
this helpful
I would just like to give my thanks to Charlotte Micallef who has been amazing the whole time with the sale. She has gone above and beyond in all aspects and has been an absolute pleasure to deal with. She has excellent communication skills and ...
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Was this helpful? Yes
By: Alison Horsley
Aug 31, 2023
Hi Rachel,
Many thanks for the fantastic review for Charlotte, Branch Manager at our Upminster office. You will have been in very safe hands with Charlotte as she is dedicated to providing the best possible customer care. She will guide and support throughout the journey, keeping you fully updated at every stage of the process. Your 5 star review and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager .

“I would just like to give my thanks to Charlo......”

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Aug 24,2023
Minithumbup
Charlotte
By: 'RACHEL JONES'
Aug 24,2023
9 people found
this helpful
I would just like to give my thanks to Charlotte Micallef who has been amazing the whole time with the sale. She has gone above and beyond in all aspects and has been an absolute pleasure to deal with. She has excellent communication skills and ...
read full review
Was this helpful? Yes
By: Alison Horsley
Aug 29, 2023
Hi Rachel,
Many thanks for the fantastic review for Charlotte, Branch Manager at our Upminster office. You will have been in very safe hands with Charlotte as she is dedicated to providing the best possible customer care. She will guide and support throughout the journey, keeping you fully updated at every stage of the process. Your 5 star review and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager

“Adam has been excellent. He was professional ......”

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Aug 09,2023
Minithumbup
Rachael
By: 'Hayley keating'
Aug 09,2023
9 people found
this helpful
Adam has been excellent. He was professional throughout. He listened and acted to suggestions as well as providing trusting advice and support. The real unique difference to other agents is he was always available and really puts his heart and soul in. The whole staff ...
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By: Alison Horsley
Aug 17, 2023
Hi Hayley,
Many thanks for the great review for Adam and the team at our Upminster office. They are all dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the journey, keeping all parties regularly updated. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager

“Great service throughout the process. Agents ......”

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Aug 09,2023
Minithumbup
Charlie
By: 'A'
Aug 09,2023
6 people found
this helpful
Great service throughout the process. Agents were really helpful and friendly throughout the process...
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By: Christopher Dutton, MARLA - Area Director - Reside
Sep 22, 2023
Thank you for your feedback and 5-star rating. I was delighted to hear that you had a great experience with our lettings team at Havering. Our customer service is a top priority for all our staff and we thank you for choosing Beresfords.

“Kendall was so incredibly friendly and helpfu......”

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Aug 03,2023
Minithumbup
By: 'Ellie Stamp'
Aug 03,2023
4 people found
this helpful
Kendall was so incredibly friendly and helpful at our viewing! She went the extra mile in her service by letting us into the property a second time which is above and beyond any experience I’ve had with estate agents before. Kendall was very professional ...
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By: Alison Horsley
Aug 17, 2023
Hi Ellie,
Many thanks for the 5 star award and kind comments for Kendall who is based at our office in Upminster. I am pleased to hear you were impressed with the level of service Kendall extended to you on your recent viewings. Kendall works really hard to provide the best possible customer care and will very much appreciate you taking the time to share your experience.
Alison Horsley, Customer Service Manager

“I am a landlord for the given property and ha......”

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Aug 03,2023
Minithumbup
Amy
By: 'Priyanku'
Aug 03,2023
6 people found
this helpful
I am a landlord for the given property and have been very happy with the services provided by Beresford yet again. That is correct, I have been using them for the past 3 years and there has been no issues at all. We had an eventful ...
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Was this helpful? Yes
By: Christopher Dutton, MARLA - Area Director - Reside
Sep 22, 2023
We very much appreciate your kind words regarding our services, but especially regarding Amy who you found gave you an exceptional service. We understand the importance of customer service and it is wonderful to hear that Amy and the team have consistently met your expectations over the last 3 years. We thank you for your recommendation and for choosing us to manage your property.

“Rachel, Giulia and Charlotte! Landed my dream home...”

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Jul 29,2023
Minithumbup
Charlotte
Rachael
By: 'Tammy'
Jul 29,2023
10 people found
this helpful
Rachel, Giulia and Charlotte! I can't thank you enough. From the initial viewing with Rachel, She was so informative and friendly about the property, It really drove my decision to make an offer there and then. Giulia, partnering broker, how lucky was I to land ...
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“Great experience working with Charlotte on th......”

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Jul 25,2023
Minithumbup
Charlotte
By: 'Jo Allen'
Jul 25,2023
9 people found
this helpful
Great experience working with Charlotte on the sale of my home and purchase of another. Not completed yet however the process up to now has been professional and courteous. I would recommend Charlotte as straight talking and as someone who gets the job done! What ...
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“Charlie and the young lady who does viewings ......”

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Jul 25,2023
Minithumbup
Charlie
By: 'Darren'
Jul 25,2023
6 people found
this helpful
Charlie and the young lady who does viewings were both very nice and friendly to deal with....
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Was this helpful? Yes
By: Christopher Dutton, MARLA - Area Director - Reside
Sep 22, 2023
Thank you for your positive review and 5-star rating with regards to our lettings team at Havering, but especially Charlie. I was delighted to read that he was polite and friendly during your dealings with him. We wish you all the best in your new home.

“Viewing via Beresfords...”

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Jul 17,2023
Minithumbup
By: 'Joanne'
Jul 17,2023
5 people found
this helpful
I had a viewing with Kendall, they were professional and helpful.They fitted me in at short notice and were knowledgeable about the property....
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“Kendall and Charlotte have been great. Open c......”

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Jul 11,2023
Minithumbup
Charlotte
By: 'Jen'
Jul 11,2023
9 people found
this helpful
Kendall and Charlotte have been great. Open clear conversations which are very much appreciated in moving home!...
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“Charlotte Micallef approached/ support to us ......”

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Jul 10,2023
Minithumbup
Charlotte
By: 'Janet'
Jul 10,2023
9 people found
this helpful
Charlotte Micallef approached/ support to us was excellent. She made us feel very welcome and show us the property in well detail manner. I will recommend her services to anyone looking to purchase property's....
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“Generally good but sometimes getting hold of ......”

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Jul 07,2023
Minithumbup
By: 'Iain Parker'
Jul 07,2023
3 people found
this helpful
Generally good but sometimes getting hold of the right person can take time plus general communication updates on what's going on could be better....
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Was this helpful? Yes
By: Christopher Dutton MARLA, - Area Director - Beresf
Jul 28, 2023
Iain,
Thank you for your review and feedback. We are glad you had a positive experience and are committed to improving our communication and service. It was great to read that we were able to source you a suitable tenant and we hope to continue a good business relationship with you going forward.

“I’m very happy to find my recent home through......”

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Jul 03,2023
Minithumbup
Charlie
By: 'Lakshmi'
Jul 03,2023
6 people found
this helpful
I’m very happy to find my recent home through Beresfords. They are seasoned professionals and on the job anytime I go to. They are quite responsive and understanding. Overall impressed!! Keep up your good work, Charlie 🙂...
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Was this helpful? Yes
By: Christopher Dutton MARLA, - Area Director - Beresf
Jul 28, 2023
Lakshmi,
I wanted to thank you personally for your glowing review and 5-star rating with regards to your recent dealings with your lettings team at Upminster. It is great to read that you were impressed with the service you received and we wish you all the best in your new home.

“After some disappointing experiences with oth......”

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Jul 01,2023
Minithumbup
By: 'Peter'
Jul 01,2023
4 people found
this helpful
After some disappointing experiences with other estate agents, I came across this lovely penthouse apartment being marketed by Beresfords. Called up and spoke to Charlie who arranged a viewing the same day. Made an offer and subject to passing the vetting process I was able ...
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Was this helpful? Yes
By: Christopher Dutton MARLA, - Area Director - Beresf
Jul 28, 2023
Peter,
I wanted to thank you for your 5-star review and kind words with regards to the service you have received from our lettings team at Upminster, but especially Charlie. I am sorry to read that you have had disappointing experiences with other agencies. Customer service is a core principle for all of our teams at Beresfords lettings and it is great to see that this has shone through. Once again, thank you for your feedback.

“I put our apartment on with Beresfords’ for r......”

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Jul 01,2023
Minithumbup
Charlie
By: 'BC Properties'
Jul 01,2023
6 people found
this helpful
I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…...
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Was this helpful? Yes
By: Christopher Dutton MARLA, - Area Director - Beresf
Jul 28, 2023
Thank you for your wonderful review. It was great to read that the service you have received from our lettings team at Upminster has been very positive. Beresfords put alot of work into ensuring the sourcing, referencing and compliance checking of rental properties runs smoothly, so receiving a review such as this means a great deal. We hope to continue working with you in the future.

“Excellent consultant She was so helpful and......”

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Jun 30,2023
Minithumbup
Amy
By: 'Mark'
Jun 30,2023
6 people found
this helpful
Excellent consultant She was so helpful and well mannered through out Thank you Amy...
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By: Christopher Dutton MARLA, - Area Director - Beresf
Jul 28, 2023
Mark,
I wanted to thank you personally for your 5-star review and kind words, but in particular regarding Amy White. It is great to read that she was helpful and well mannered throughout your transaction and we wish you all the best in your new home.

“Upminster Lettings...”

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Jun 30,2023
Minithumbup
Amy
By: 'Michael'
Jun 30,2023
6 people found
this helpful
Friendly and committed team at beresfords Upminster. Will use again in the future....
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By: Christopher Dutton MARLA, - Area Director - Beresf
Jul 28, 2023
Michael,
I wanted to thank you personally for your wonderful review. It is great to read that your experience with our lettings team at Upminster has been extremely positive and that you would look to use us again in the future. I know the team will be very grateful for your kind words and 5-star rating.

“Amy and the team have been extremely helpful ......”

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Jun 27,2023
Minithumbdown
Amy
By: 'Louise Johnston'
Jun 27,2023
6 people found
this helpful
Amy and the team have been extremely helpful with finding tenants for our rental property. Professional and helpful...
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Was this helpful? Yes
By: Christopher Dutton MARLA, - Area Director - Beresf
Jul 28, 2023
Louise,
Thank you for your positive review. I was pleased to read that you had a great experience with our lettings team at Upminster, in particular Amy. Customer service is essential to us and we hope to continue to work with you in the future.

“Successful Sale...”

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Jun 26,2023
Minithumbup
Charlotte
By: 'Rob'
Jun 26,2023
8 people found
this helpful
Having only met Charlotte Micallef on Monday she has worked tirelessly and in just under a week has sold my apartment.I'm obviously delighted and trust her to push the sale through as quickly as possible for me....
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“Amazing estate agent!...”

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Jun 24,2023
Minithumbup
Charlotte
By: 'Simon'
Jun 24,2023
10 people found
this helpful
Charlotte has been amazing! From the first visit she was so positive, knowledgeable and very friendly. We felt safe in her hands and she has proved us right. Her photos were excellent and so many friends have remarked on them. They obviously did the job! ...
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“Outstanding team effort throughout our sale a......”

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Jun 22,2023
Minithumbup
Rachael
Jun 22,2023
7 people found
this helpful
Outstanding team effort throughout our sale and purchase process. We are so pleased and would highly recommend Beresfords Upminster branch. Their knowledge, professionalism and customer service is exceptional. Thank you for making the whole process bearable but enjoyable at the same time!...
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Was this helpful? Yes
By: Alison Horsley
Jun 23, 2023
Many thanks for the great review for the team at our Upminster office. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the journey, keeping in regular contact with all parties. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager

“I would like to thank you and the team for ge......”

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Jun 14,2023
Minithumbup
Jordan
By: 'Mike'
Jun 14,2023
3 people found
this helpful
I would like to thank you and the team for getting our problem with the bin sorted out for us so quickly, but I do warn you Jordan that you may have created a rod for your own back. By being so professional and efficient ...
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By: Christopher Dutton
Jun 30, 2023
Mike,
Thank you for leaving such a positive review and 5-star rating. I know Jordan will be thrilled to read your kind words.

Christopher Dutton
Area Director - Residential Lettings

“We sold our family home through the team in Upminster. ......”

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Jun 14,2023
Minithumbup
Charlotte
By: 'Andrew'
Jun 14,2023
8 people found
this helpful
We sold our family home through the team in Upminster. From the outset Charlotte was compassionate and understood the impacts selling a family home after losing our parents The onboarding process was simple and efficent, we were regularily updated. We accepted an offer at the ...
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“Outstanding Service...”

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Jun 12,2023
Minithumbup
Charlotte
By: 'Emma'
Jun 12,2023
10 people found
this helpful
Beresfords Upminster have been amazing in the sale of our property. They’re always polite and highly professional and no question, no matter what has ever been ignored and answered the best they can. They have organised everything for us with no stress or worry ...
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“Excellent service...”

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Jun 07,2023
Minithumbup
Amy
By: 'N.T'
Jun 07,2023
6 people found
this helpful
The Upminster branch offered a very professional service from the beginning to the very end of the process. They kept me fully update to date at all times in relations to the viewing that they had undertaken on my behalf....
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By: Christopher Dutton
Jun 30, 2023
I wanted to reach out and thank you for your 5-star rating and positive review with regards to your dealings with our lettings team in Upminster. It was great to read that you have been kept fully updated at all times and that the service we have provided has been professional. We hope to continue our good business relationship and working with you in the future.

Christopher Dutton
Area Director - Residential Lettings

“Outstanding...”

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May 27,2023
Minithumbup
Charlie
Amy
By: 'Pat B'
May 27,2023
5 people found
this helpful
This is my first time moving to Upminster, and I could not have asked for a better experience. The staff were so lovely, friendly and helpful and took the time to understand what I was looking for. A huge shout out to Charlie, Amy and ...
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By: Christopher Dutton
Jun 30, 2023
Pat,
Thank you for your positive review and 5-star rating in regard to dealing with our lettings team at Upminster, but especially Charlie and Amy. It was great to read that your moving experience was a positive one, especially as it was your first time moving to the area. We wish you all the best in your new home and hope to deal with you again in the future.

Christopher Dutton
Area Director - Residential Lettings

“With out a doubt the best petting agent in Es......”

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May 25,2023
Minithumbup
Charlie
By: 'James'
May 25,2023
5 people found
this helpful
With out a doubt the best petting agent in Essex/East London. Charlie and the team made it seem so straightforward. I would not hesitate to recommend them and will definitely use them as my own portfolio grows!...
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Staff picture Charlotte
Staff picture Christine
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Staff picture Rachael
Staff picture Lauren
(18)
Staff picture Charlie
Staff picture Rebecca
Staff picture Jordan
Staff picture Sharon
(3)
Staff picture Lauren
(3)
Staff picture Karen
Staff picture Colin
Staff picture Ian
Staff picture Ella
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://www.beresfords.co.uk/complaints-procedures/
Last updated at 1:53 PM 09/04/2018 by Daniel Turner

Awards won by Beresfords, Upminster RM14 2UB



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Beresfords

Branch - Upminster, RM14