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    Angie German
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    rhys bartlett
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    Melisa Senoz
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    David Maleham
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Accent Property Management Ltd.

7 Rookery Place Fenstanton
Cambridgeshire
PE28 9LZ

01480 300992

Mar 12,2015
Minithumbup
By:
Mar 12,2015
0 people found
this helpful
We rented our property from them in 2013 and are still here. It was fine, no bother at all. Rhys was professional, they had the odd new guy show us round at the start but apart from that it was all fine....
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Jun 12,2014
Minithumbdown
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Jun 12,2014
1 people found
this helpful
Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through the same pains my wife and I went through. In this particular scenario, I want to talk about Accents Lettings Department in Fenstanton. Time after time, my wife and I have been disappointed by the consistent lack of customer service from their...
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What agent could do to change your mind?
Normally I\'m not one to write negative reviews, simply because I just can\'t be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through the same pains my wife and I went through. In this particular scenario, I want to talk about Accents Lettings Department in Fenstanton. Time after time, my wife and I have been disappointed by the consistent lack of customer service from their part. The house we moved into a year ago has had nothing but problems, our power shower breaking and having to wait 3 weeks in order for it to get fixed is one of many examples. Nonetheless, my wife and I have been patient and never really complained. Finally, after a year of being good, honourable tenants we have moved out, only to find out that the problems and pains are still persistent. Accents checkout report is simply ridiculous, they are holding us accountable for things such as a missing smoke alarm even though when we moved into the property there weren\'t any and Accent came out and had their contractor install some for us (apparently they are magically missing now). They are also holding us accountable for broken light bulbs even though we spent about ‚£45 in new light bulbs because Accent wouldn\'t provide us with them when we moved in. Also, when we moved in, there was unpaid balance on the utilities by the previous tenants that we had to take care of. Despite of all this, we just dealt with it and moved on. I also want to point out that Accent cleaning standards to move out are excessive, unreasonable and unfair. My wife contracted a professional cleaning service to take care of the house when we moved out only to find out that it is not clean enough according to their standards. When we first moved into the property there was cat hair all over the carpets and dog waste in the garden. It is my personal belief, as it should be everyone\'s, that you should leave a house the way it was given to you; however, in this case we took the time to leave the house in better conditions than it was when we received it a year ago. Anyways, hopefully my voice will be heard by Accents top Management in order for this issue to be resolved and us get our deposit back in full. If we don\'t get it back, it will be regrettable to know that other tenants and good people just like my wife and I will be screwed over in the future. Respectfully, Aldo Delgado
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Apr 04,2014
Minithumbup
By:
Apr 04,2014
0 people found
this helpful
This was our first experience of using a letting agent and we cannot praise Accent highly enough. They immediately understood our requirements and presented us with a number of suitable properties resulting in us renting the perfect home. All of the staff were most helpful and professional and made the whole process very straightforward. In particular, Melisa Senoz, the Lettings Consultant, was first class. She was very friendly and helped us at every stage and deserves our highest praise....
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Feb 14,2014
Minithumbdown
By:
Feb 14,2014
1 people found
this helpful
We have rented for 1 yr and the whole experience has been awful. Staff are unhelpful at best. This company has forgotten who the customer is, i do not believe it is the Landlord, as all monies paid to Accent and the Landlord come from the tenant, SURELY that makes US the customer it might be nice if they treated you like one. The property is full of damp a fact that is painted over when you 1st rent but very soon appears. I will be out in a couple of weeks and will look to take action against t...
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Oct 15,2013
Minithumbup
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Oct 15,2013
0 people found
this helpful
I\'ve recieved excellent customer service from every member of staff at accent and would definitely Recommend there company to other family members and friends....
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Oct 02,2013
Minithumbdown
By:
Oct 02,2013
6 people found
this helpful
We rented with accent (previously Vernon) for over 6 yrs. each quarterly inspection reported we kept the property in immaculate condition and we have the inspection reports to prove this. On moving out and final inspection, having fully decorated to freshen the place up ( we loved the house) the place gleamed in preparation for final inspection. On the day we were inspected by someone who had never visited the property before and we even made sure the lady lady was present to ensure no depos...
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What agent could do to change your mind?
Rude, inefficient and unprofessional staff. Liars who will take your money
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Sep 17,2013
Minithumbup
By:
Sep 17,2013
0 people found
this helpful
Absolutely outstanding. Went out of their way to accomodate multiple viewings, extremely helpful and a lovely manner from all members of the team. Would absolutely reccomend them....
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Aug 03,2013
Minithumbup
By:
Aug 03,2013
0 people found
this helpful
Accent bent over backwards to help us get our house. After having problems with the independent referencing company; getting denied on a technicality melisa worked her absolute butt off to get our house for us. It was a stressful time but they made us feel very calm about it all and we were relieved when we received the keys!!...
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Jul 19,2013
Minithumbup
By:
Jul 19,2013
0 people found
this helpful
I would just like to say Melisa has been brilliant and a joy to work with getting my daughter in the property via Accent Property Management. I will be writing another review on another member of the staff at Accent but first i will make complaint direct to the company....
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Jun 14,2013
Minithumbup
By:
Jun 14,2013
0 people found
this helpful
I received a reply to my original enquiry within 12 hours of sending it, and have completed the move to my flat within 3 weeks. The whole process was smooth and easy and Rhys in particular was very helpful and made sure I had everything I needed. Would thoroughly recommend!...
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Apr 10,2013
Minithumbup
By:
Apr 10,2013
0 people found
this helpful
We have had a great experience with Accent so far and find all staff lovely, especially Melisa who has been very friendly and helpful through our process of moving in. I have no doubts they will continue this service through our lettings and would like to say hanks to all at Accent....
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Apr 04,2013
Minithumbup
By:
Apr 04,2013
0 people found
this helpful
When my property became vacant, I had regular updates from Rhys about viewings / feedback, and even if there was no real change I still received a weekly update of what was being done to market the property. I also received sensible guidance relating to rental price and works to be done. The whole office has been very friendly and my impression is one of a proactive, organised team....
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Mar 16,2013
Minithumbdown
By:
Mar 16,2013
7 people found
this helpful
Shocking, that is all I can say about this company. It was very laughable reading an article in the local paper about their award winning customer service, since none exsisited for us. Countless phone calls and none of them returned, e-mails which were uninformative, staff who were rude (even the managers!) and who really had no idea what they were doing and countless lies about how they did everything when really it was us, in the end we spoke direct to the Landlord as nothing was done by this ...
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What agent could do to change your mind?
-Improve the overall customer service -Sack worthless employees who have no training -Employ people who know the industry well and have experiance -Reduce costs to new tenants -Stop buying out other agencies with good service and concentrate on your own -Train staff to deal with tenants better -On-line help for tenants -Conduct their own inventory with trained staff -Re-structure their process to make it easier and clearer for new tenants -Contact information for new tenants to report issues to -Which agent is their main contact -Change the colours of their company, it looks like sick.
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Mar 12,2013
Minithumbdown
By:
Mar 12,2013
8 people found
this helpful
We found a property through Accent late last month and were due to move in this weekend. The bailiffs were meant to be going around and removing the current tenants as they refused to leave and were apparently booked on the 28th Feb. We got a call last week from Accent saying that the bailiffs would not be able to go around until the 9th April! effectively leaving us homeless for a month as we were all booked to move out of our house on Sunday with no explanation or apology. On top of this t...
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What agent could do to change your mind?
Refunded our money without court letters having to be sent and generally don\'t be such sh*t agents :)
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By: Accent Property
Mar 28, 2013
View all comments (1)
I believe that you have received a full refund of your administration fee, if you believe this is incorrect please feel free to contact us on 01480 300992.....
Feb 06,2013
Minithumbup
By:
Feb 06,2013
0 people found
this helpful
Rhys was very helpful and accommodating with securing the property and expalined all the necessary jargon to us in laymens terms. I would be happy to use Accent Property Management again, as they are reliable and professional. There has been a couple of issues with the property which are being dealt with by the management team....
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Dec 29,2012
Minithumbup
By:
Dec 29,2012
0 people found
this helpful
As I had been a tenant in my previous home for 40 years I was very unfamiliar with the present day complexities of moving house. I was also downsizing from a much bigger house which caused me enormous problems. Having recently lost my husband I was dealing with many aspects of life on my own for the first time and needed understanding. Rhys gave me that understanding and guided me through the process with great patience, often needing to explain things several times. Other members of staff were ...
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Dec 03,2012
Minithumbdown
By:
Dec 03,2012
8 people found
this helpful
DO NOT UNDER ANY CIRCUMSTANCES RENT A PROPERTY FROM THESE PEOPLE! I have just had the misfortune of moving into a property in Huntingdon managed by Accent Property Management. On viewing the property I was told that it was to be decorated throughout with new flooring laid in the bedroom and lound. Fantastic I thought. That was until I moved in. The property was, if possible, dirtier than when I viewed it. To say it was filthy is an understatement. There were piles of rubbish left in the corners...
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Nov 27,2012
Minithumbup
By:
Nov 27,2012
0 people found
this helpful
at first we had mixed messages but after dealing with one person (rhys) had very good information and help. rhys was polite, sincer, professional and helpfuI. I will continue to stay with these agents happily...
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Sep 17,2012
Minithumbup
By:
Sep 17,2012
0 people found
this helpful
this agent has taken over from my previous company i have not been with them long enough to give a true reflection on there service. But by maintaning most of the staff on takeover they should keep up the excellent service i have been used to. In general todate service and contacts have been good, long may it last....
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Areas covered
  • PE19
    PE27
    PE28
    PE29
    CB24
    CB1
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Angie German - upload your photo Angie German
3 reviews

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rhys bartlett - no image available rhys bartlett
Lettings Consultant
7 reviews

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Melisa Senoz - upload your photo Melisa Senoz
3 reviews

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David Maleham - upload your photo David Maleham
1 reviews

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