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    Ray
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    Kevin Green
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    Peter Upcraft
No description available.

102 South Ealing Road
Ealing,London
Greater London
W5 4QJ
020 8566 5454

 
Website not available

Properties for sale
Properties for rent
May 12,2015
Minithumbdown
By:
May 12,2015
1 people found
this helpful
I know that letting agents have a bad reputation generally, but my dealings with Russell Collins took the biscuit! When my tenant didn't pay the rent, they used part of the deposit (at her request, and without my knowledge) to pay it. When she didn't pay for the next 2 months, I asked them to start eviction procedures. They did this, but issued it to the wrong address which meant on the day before eviction, I was gleefully told by the tenant that it had no basis in law! When I questioned the...
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What agent could do to change your mind?
The agent should have always acted with my interests in mind, not those of the tenant, and they should have communicated more effectively with me. This would have prevented the situation occurring in the first place, and would have shown them to have the level of professionalism required of them. The ability to do the job efficiently - and being able to effect simple things like using the correct address, would have made the who process less farcical.
Comment on agent fees
When I am paying a fee for a service, I expect the service to be adequate. This fell well short.
Was this helpful? Yes
Sep 28,2013
Minithumbup
By:
Sep 28,2013
0 people found
this helpful
Without doubt the most wonderful rental experience I have had the pleasure to experience. I rented a 1-bedroom flat from Russell Collins, my first rental property in the South having moved down from Manchester. Throughout my tenancy Russell Collins have been professional, attentive and flawless in their service. Any issues with appliances were resolved rapidly (the microwave and washing machine being replaced the day after they broke), with a polite and personable style throughout. Upon ending m...
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Jul 05,2012
Minithumbup
By:
Jul 05,2012
1 people found
this helpful
We sold a flat through Russell Collins. From beginning to end, Ray (one of the partners), was helpful and professional. He was always on hand to answer questions and guide us through the whole process. We had never bought or sold a flat before so we did need quite a bit of guidance! We felt he was very patient with us and gave us a lot of his time. Ray found an asking price buyer for us within a week. I always found all the staff at Russell Collins very helpful and friendly, I would definately r...
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Sep 26,2011
Minithumbup
By:
Sep 26,2011
2 people found
this helpful
We first used Russell Collins when we rented a 1 bed flat through them. We found them to be nothing but helpful and friendly throughout the whole tenancy - especially Peter who always answered and followed through on any queries that we had. When we found out that our landlord was selling the property, they were again as helpful and informative as possible and when we decided to buy, we used the sales office as well. Buying is a frustrating and intimidating process and Dean at Russell Collins sa...
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Aug 24,2010
Minithumbdown
By:
Aug 24,2010
3 people found
this helpful
Unfortunately this was worst experience in 5 years. After completing the renting process the staff was unhelpful, rude and unwilling to acknowledge any of our remarks. The landlord was misinformed about the state of the house and in the end we had to settle our differences in court. This company is not to be trusted either by tenants or landlords. ...
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By: jak
Jun 23, 2011
View all comments (1)
I have had a good service from Russell Collins Estate agents for over 10 years they are Very professional service Highly recommend these people seem to know what they are talking about. Very reliable and knowledgeable, no gimmicks or short term goals staff were enthusiastic and helpful Very pleased with the service received.....
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Awards won by Russell-Collins & Co

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Ray  - upload your photo Ray
1 reviews

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Kevin Green - upload your photo Kevin Green
1 reviews

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Peter Upcraft - upload your photo Peter Upcraft
1 reviews

About Peter No description set View full profile

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