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    Ray
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    Kevin Green
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    Peter Upcraft
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    Dean Upcraft
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    John
No description available.

102 South Ealing Road
Ealing,London
Greater London
W5 4QJ
020 8566 5454

 
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Properties for sale
Properties for rent
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
I've been renting flats through Russell Collins for quite a few years and I have to say they are the best agents I've ever dealt with. Our most recent move was managed by John who proved to be very reliable, professional and efficient and made our house move as stress free and smooth as possible. I would definitely recommend Russell Collins to anyone who's looking to rent a property in South Ealing area....
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Comment on agent fees
The fees are very reasonable; much lower than other agent's.
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Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
Russell Collins found me a new tenant quickly with the minimum of fuss, and Dean in particular couldn't have been more helpful. He got hold of contractors at short notice to deal with a number of issues that arose, and made sure the handover went as smoothly as possible. Everyone else I dealt with in Dean's absence, especially John, was just as helpful....
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
I have been meaning to write a review for some time now about my experience with Russell Collins. I could not recommend them more! As I am currently moving again it is even more apparent how well looked after we were by Peter at Russell Collins Lettings in South Ealing. All the team there were exceptionally helpful but Peter was definitely someone who went above and beyond. Friendly, helpful and professional. Thank you for looking after us for the 6 years we were in Netherbury Road!...
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May 12,2015
Minithumbdown
By:
May 12,2015
1 people found
this helpful
I know that letting agents have a bad reputation generally, but my dealings with Russell Collins took the biscuit! When my tenant didn't pay the rent, they used part of the deposit (at her request, and without my knowledge) to pay it. When she didn't pay for the next 2 months, I asked them to start eviction procedures. They did this, but issued it to the wrong address which meant on the day before eviction, I was gleefully told by the tenant that it had no basis in law! When I questioned the...
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What agent could do to change your mind?
The agent should have always acted with my interests in mind, not those of the tenant, and they should have communicated more effectively with me. This would have prevented the situation occurring in the first place, and would have shown them to have the level of professionalism required of them. The ability to do the job efficiently - and being able to effect simple things like using the correct address, would have made the who process less farcical.
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Comment on agent fees
When I am paying a fee for a service, I expect the service to be adequate. This fell well short.
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Sep 28,2013
Minithumbup
By:
Sep 28,2013
0 people found
this helpful
Without doubt the most wonderful rental experience I have had the pleasure to experience. I rented a 1-bedroom flat from Russell Collins, my first rental property in the South having moved down from Manchester. Throughout my tenancy Russell Collins have been professional, attentive and flawless in their service. Any issues with appliances were resolved rapidly (the microwave and washing machine being replaced the day after they broke), with a polite and personable style throughout. Upon ending m...
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Jul 05,2012
Minithumbup
By:
Jul 05,2012
1 people found
this helpful
We sold a flat through Russell Collins. From beginning to end, Ray (one of the partners), was helpful and professional. He was always on hand to answer questions and guide us through the whole process. We had never bought or sold a flat before so we did need quite a bit of guidance! We felt he was very patient with us and gave us a lot of his time. Ray found an asking price buyer for us within a week. I always found all the staff at Russell Collins very helpful and friendly, I would definately r...
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Sep 26,2011
Minithumbup
By:
Sep 26,2011
2 people found
this helpful
We first used Russell Collins when we rented a 1 bed flat through them. We found them to be nothing but helpful and friendly throughout the whole tenancy - especially Peter who always answered and followed through on any queries that we had. When we found out that our landlord was selling the property, they were again as helpful and informative as possible and when we decided to buy, we used the sales office as well. Buying is a frustrating and intimidating process and Dean at Russell Collins sa...
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Aug 24,2010
Minithumbdown
By:
Aug 24,2010
3 people found
this helpful
Unfortunately this was worst experience in 5 years. After completing the renting process the staff was unhelpful, rude and unwilling to acknowledge any of our remarks. The landlord was misinformed about the state of the house and in the end we had to settle our differences in court. This company is not to be trusted either by tenants or landlords. ...
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By: jak
Jun 23, 2011
View all comments (1)
I have had a good service from Russell Collins Estate agents for over 10 years they are Very professional service Highly recommend these people seem to know what they are talking about. Very reliable and knowledgeable, no gimmicks or short term goals staff were enthusiastic and helpful Very pleased with the service received. ...
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Awards won by Russell-Collins & Co

Individual Branch Awards

Ray  - upload your photo Ray
1 reviews

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Kevin Green - upload your photo Kevin Green
1 reviews

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Peter Upcraft - upload your photo Peter Upcraft
2 reviews

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Dean Upcraft - upload your photo Dean Upcraft
1 reviews

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John  - upload your photo John
2 reviews

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