100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
71% lettings fee satisfaction
May 12,2015
May 12,2015
1
people found
this helpful
this helpful
I know that letting agents have a bad reputation generally, but my dealings with Russell Collins took the biscuit! When my tenant didn't pay the rent, they used part of the deposit (at her request, and without my knowledge) to pay it. When she didn't pay for the next 2 months, I asked them to start eviction procedures. They did this, but issued it to the wrong address which meant on the day before eviction, I was gleefully told by the tenant that it had no basis in law! When I questioned the legality of their using the deposit, their response was to tell me that all further correspondence should go through their insurers, and despite repeated attempts by myself by email and phone, they refused any contact with me despite the fact they were still legally obliged to be my managing agents. Eventually I had to write an email giving them 24 hours to let me know whether they would continue to act as my agents or not, and if they weren't, then they would have to forgo the 3 months' notice to terminate the contract between us. Still no reply, so I handed everything over to my solicitor. 5 days later, on asking them for their insurers' details, I had an email saying how sorry they were that I wanted to terminate the contract!!!!! I found them to be incredibly unprofessional, and their behaviour quite childish. I would certainly warn any prospective landlord to be wary of them, and if you are a tenant, perhaps they are quite good for you since they don't seem to mind bending the rules on behalf of tenants.
What agent could do to change your mind?
The agent should have always acted with my interests in mind, not those of the tenant, and they should have communicated more effectively with me. This would have prevented the situation occurring in the first place, and would have shown them to have the level of professionalism required of them. The ability to do the job efficiently - and being able to effect simple things like using the correct address, would have made the who process less farcical.Attached Filesnbsp;
Comment on agent fees
When I am paying a fee for a service, I expect the service to be adequate. This fell well short.
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Latest Reviews
13th May 2023
reviewed by 'Sharon'
23rd Jan 2021
reviewed by 'Dinusha Weerawardane'
11th Nov 2019
reviewed by 'linda'
29th Aug 2019
reviewed by 'Upset'
Opening Hours
Address
Russell-Collins & Co
102 South Ealing Road
Ealing,London
Greater London
W5 4QJ
020 8566 5454
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £850,000 | £850,000 |
| Lettings | 100% | 71% | £1,200 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 6 | 2 | 3 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 13,2023
May 13,2023
0
people found
this helpful
this helpful
The service we received when selling our Aunt’s house was excellent!
Ray went over and above any service we have ever received from other agents.
I can’t thank him enough for making the process run as smoothly as possible !...
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Feb 14,2023
Feb 14,2023
0
people found
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The letting team are all really wonderful. (Shout out to Paula and Dean!) They're kind, personable are very communicative.
Ngl, our flat did have a lot of maintenance needs throughout our tenancy, but the management team would always start the repairs/extermination process as soon ...
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Jan 23,2021
Jan 23,2021
0
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I moved to UK in late 2018 and rented a flat through Russell Collins. They were the most helpful, transparent and upfront agent I’ve ever dealt with. Paula and Dean smoothly handled the transaction and it was truly a hassel-free experience. I am still at ...
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Nov 11,2019
Nov 11,2019
0
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Friendly, supportive, honest, fairly priced, determined to achieve a result, prepared to go that extra mile - what more could you ask of the Estate Agency that sells your house? Russell-Collins is an independent family business that really cares - I used it to sell ...
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Oct 22,2019
Oct 22,2019
0
people found
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We recently rented a Flat with Russell Collins and the experience has been very satisfactory.
Throughout the process, Paula was very kind and always willing to help us. Everything was done very fast and without any inconvenience.
I would not hesitate to recommend this agency ...
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Aug 29,2019
Aug 29,2019
1
people found
this helpful
this helpful
Potentially the worst letting agents I've ever had to deal with! We had to chase them 3 times to get our deposits back, my friends who were moving into the property only signed the contract 3 weeks after moving in and we were not allowed our deposits ...
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Mar 08,2017
Mar 08,2017
0
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I've been renting flats through Russell Collins for quite a few years and I have to say they are the best agents I've ever dealt with. Our most recent move was managed by John who proved to be very reliable, professional and efficient and made ...
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Comment on agent fees
The fees are very reasonable; much lower than other agent's.
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Feb 07,2017
Feb 07,2017
0
people found
this helpful
this helpful
Russell Collins found me a new tenant quickly with the minimum of fuss, and Dean in particular couldn't have been more helpful. He got hold of contractors at short notice to deal with a number of issues that arose, and made sure the handover went ...
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Jan 18,2017
Jan 18,2017
0
people found
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I have been meaning to write a review for some time now about my experience with Russell Collins. I could not recommend them more! As I am currently moving again it is even more apparent how well looked after we were by Peter at Russell ...
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May 12,2015
May 12,2015
1
people found
this helpful
this helpful
I know that letting agents have a bad reputation generally, but my dealings with Russell Collins took the biscuit! When my tenant didn't pay the rent, they used part of the deposit (at her request, and without my knowledge) to pay it. When she didn't ...
read full review
read full review
What agent could do to change your mind?
The agent should have always acted with my interests in mind, not those of the tenant, and they should have communicated more effectively with me. This would have prevented the situation occurring in the first place, and would have shown them to have the level of professionalism required of them. The ability to do the job efficiently - and being able to effect simple things like using the correct address, would have made the who process less farcical.Attached Filesnbsp;
Comment on agent fees
When I am paying a fee for a service, I expect the service to be adequate. This fell well short.
Was this helpful?
Yes
Yes
Sep 28,2013
Sep 28,2013
0
people found
this helpful
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Without doubt the most wonderful rental experience I have had the pleasure to experience. I rented a 1-bedroom flat from Russell Collins, my first rental property in the South having moved down from Manchester. Throughout my tenancy Russell Collins have been professional, attentive and flawless ...
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Jul 05,2012
Jul 05,2012
1
people found
this helpful
this helpful
We sold a flat through Russell Collins. From beginning to end, Ray (one of the partners), was helpful and professional. He was always on hand to answer questions and guide us through the whole process. We had never bought or sold a flat before so ...
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Sep 26,2011
Sep 26,2011
2
people found
this helpful
this helpful
We first used Russell Collins when we rented a 1 bed flat through them. We found them to be nothing but helpful and friendly throughout the whole tenancy - especially Peter who always answered and followed through on any queries that we had. When we found ...
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Aug 24,2010
Aug 24,2010
3
people found
this helpful
this helpful
Unfortunately this was worst experience in 5 years. After completing the renting process the staff was unhelpful, rude and unwilling to acknowledge any of our remarks. The landlord was misinformed about the state of the house and in the end we had to settle our differences ...
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Jun 23, 2011
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(1)
I have had a good service from Russell Collins Estate agents for over 10 years they are Very professional service Highly recommend these people seem to know what they are talking about. Very reliable and knowledgeable, no gimmicks or short term goals staff were enthusiastic and helpful Very pleased with the service received. ...
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