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Russell-Collins & Co
4.1/5, 14 Reviews
79% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
78% sales fee satisfaction
78% letting fee satisfaction
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Russell-Collins & Co
102 South Ealing Road,W5 4QJ
Certified Customer Experience
Report Summary
Report generated on (03 April 2025 @ 16:13:19)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Sharon on 13th May 2023
5 Star Review
The service we received when selling our Aunt’s house was excellent!
Ray went over and above any service we have ever received from other agents.
I can’t thank him enough for making the process run as smoothly as possible !
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Tori on 14th Feb 2023
4 Star Review
The letting team are all really wonderful. (Shout out to Paula and Dean!) They're kind, personable are very communicative.
Ngl, our flat did have a lot of maintenance needs throughout our tenancy, but the management team would always start the repairs/extermination process as soon as we emailed them. Usually issues were fixed within a week to a month depending what it is.
My only other comment is that they have to facilitate so many properties, that follow ups are occasionally needed. But they will respond! They're much better than most management companies.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Dinusha Weerawardane on 23rd Jan 2021
5 Star Review
I moved to UK in late 2018 and rented a flat through Russell Collins. They were the most helpful, transparent and upfront agent I’ve ever dealt with. Paula and Dean smoothly handled the transaction and it was truly a hassel-free experience. I am still at this property and they are still giving the same level of care and attention that they did at the start.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
linda on 11th Nov 2019
5 Star Review
Friendly, supportive, honest, fairly priced, determined to achieve a result, prepared to go that extra mile - what more could you ask of the Estate Agency that sells your house? Russell-Collins is an independent family business that really cares - I used it to sell my house in Northfields and I cannot rate them too highly. They were suggested to me from someone else who had bought through them and they said there were head and shoulders above all the other Ealing Agencies - So a shining recommendation all round!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ana on 21st Oct 2019
5 Star Review
We recently rented a Flat with Russell Collins and the experience has been very satisfactory.
Throughout the process, Paula was very kind and always willing to help us. Everything was done very fast and without any inconvenience.
I would not hesitate to recommend this agency to my friends and family
Thanks
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 03/04/2025
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"I know that letting agents..."
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1 Star Review
Peter
Kevin
By : 'sally'
Services : Letting(As a Owner)
Rent PCM : £1500
Would you recommend ? : No
Postcode : W5
People found this helpful1
I know that letting agents have a bad reputation generally, but my dealings with Russell Collins took the biscuit! When my tenant didn't pay the rent, they used part of the deposit (at her request, and without my knowledge) to pay it. When she didn't pay for the next 2 months, I asked them to start eviction procedures. They did this, but issued it to the wrong address which meant on the day before eviction, I was gleefully told by the tenant that it had no basis in law! When I questioned the legality of their using the deposit, their response was to tell me that all further correspondence should go through their insurers, and despite repeated attempts by myself by email and phone, they refused any contact with me despite the fact they were still legally obliged to be my managing agents. Eventually I had to write an email giving them 24 hours to let me know whether they would continue to act as my agents or not, and if they weren't, then they would have to forgo the 3 months' notice to terminate the contract between us. Still no reply, so I handed everything over to my solicitor. 5 days later, on asking them for their insurers' details, I had an email saying how sorry they were that I wanted to terminate the contract!!!!! I found them to be incredibly unprofessional, and their behaviour quite childish. I would certainly warn any prospective landlord to be wary of them, and if you are a tenant, perhaps they are quite good for you since they don't seem to mind bending the rules on behalf of tenants.
What agent could do to change your mind?
The agent should have always acted with my interests in mind, not those of the tenant, and they should have communicated more effectively with me. This would have prevented the situation occurring in the first place, and would have shown them to have the level of professionalism required of them. The ability to do the job efficiently - and being able to effect simple things like using the correct address, would have made the who process less farcical.
Comments on Agent Fees
When I am paying a fee for a service, I expect the service to be adequate. This fell well short.
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Latest Reviews
Dinusha Weerawardane
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 78% | £850,000 | £850,000 |
| Lettings | 100% | 78% | £1,200 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 1 | 6 | 2 | 3 | 0 | 1 | 0 | 0 | 0 |
Address
Russell-Collins & Co
102 South Ealing Road, London, Greater London
W5 4QJ
020 8566 5454
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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The service we received when ...
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5 Star Review
Ray
By : 'Sharon'
Branch : London, 102 South Ealing Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W5
People found this helpful0
The service we received when selling our Aunt’s house was excellent! Ray went over and above any service we have ever received from other agents. I can’t thank him enough for making the process run as smoothly as possible ... Read Full Review
Comments (0)
The service we received when selling our Aunt’s house was excellent!
Was this helpful?:
Sharon said about Russell-Collins & Co
Services : Sales( As a Vendor )Date: 13th May 2023
The service we received when selling our Aunt’s house was excellent!
Ray went over and above any service we have ever received from other agents.
I can’t thank him enough for making the process run as smoothly as possible !
The UK's Largest Customer Review Website for the Property Industry
The letting team is really ...
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4 Star Review
Paula
Dean
By : 'Tori'
Branch : London, 102 South Ealing Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
People found this helpful0
The letting team are all really wonderful. (Shout out to Paula and Dean!) They're kind, personable are very communicative. Ngl, our flat did have a lot of maintenance needs throughout our tenancy, but the management team would always start the repairs/extermination process as soon as we ... Read Full Review
Comments (0)The letting team are all really wonderful. (Shout out to Paula and Dean!) They're kind, personable are very communicative.
Was this helpful?:
Tori said about Russell-Collins & Co
Services : Letting( As a Tenant )Date: 14th Feb 2023
The letting team are all really wonderful. (Shout out to Paula and Dean!) They're kind, personable are very communicative.
Ngl, our flat did have a lot of maintenance needs throughout our tenancy, but the management team would always start the repairs/extermination process as soon as we emailed them. Usually issues were fixed within a week to a month depending what it is.
My only other comment is that they have to facilitate so many properties, that follow ups are occasionally needed. But they will respond! They're much better than most management companies.
The UK's Largest Customer Review Website for the Property Industry
I moved to UK in late 2018 ...
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5 Star Review
Dean
Paula
By : 'Dinusha'
Branch : London, 102 South Ealing Road
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : TW8
People found this helpful0
I moved to UK in late 2018 and rented a flat through Russell Collins. They were the most helpful, transparent and upfront agent I’ve ever dealt with. Paula and Dean smoothly handled the transaction and it was truly a hassel-free experience. I am still at this property and they are still ... Read Full Review
Comments (0)Was this helpful?:
Dinusha Weerawardane said about Russell-Collins & Co
Services : Letting( As a Tenant )Date: 23rd Jan 2021
I moved to UK in late 2018 and rented a flat through Russell Collins. They were the most helpful, transparent and upfront agent I’ve ever dealt with. Paula and Dean smoothly handled the transaction and it was truly a hassel-free experience. I am still at this property and they are still giving the same level of care and attention that they did at the start.
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Friendly, supportive, honest, ...
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5 Star Review
Ray
By : 'linda'
Branch : London, 102 South Ealing Road
Services : Sales( As a Vendor )
Sold price : £850000
Would you recommend ? : Yes
Postcode : W5
People found this helpful0
Friendly, supportive, honest, fairly priced, determined to achieve a result, prepared to go that extra mile - what more could you ask of the Estate Agency that sells your house? Russell-Collins is an independent family business that really cares - I used it to sell my house in Northfields and I ... Read Full Review
Comments (0)Was this helpful?:
linda batt-rawden said about Russell-Collins & Co
Services : Sales( As a Vendor )Date: 11th Nov 2019
Friendly, supportive, honest, fairly priced, determined to achieve a result, prepared to go that extra mile - what more could you ask of the Estate Agency that sells your house? Russell-Collins is an independent family business that really cares - I used it to sell my house in Northfields and I cannot rate them too highly. They were suggested to me from someone else who had bought through them and they said there were head and shoulders above all the other Ealing Agencies - So a shining recommendation all round!
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Happy with Russell ...
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5 Star Review
Paula
By : 'Ana'
Branch : London, 102 South Ealing Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : TW8
People found this helpful0
We recently rented a Flat with Russell Collins and the experience has been very satisfactory. Throughout the process, Paula was very kind and always willing to help us. Everything was done very fast and without any inconvenience. I would not hesitate to recommend this agency to my friends ... Read Full Review
Comments (0)We recently rented a Flat with Russell Collins and the experience has been very satisfactory.
Was this helpful?:
Ana Gallego said about Russell-Collins & Co
Services : Letting( As a Tenant )Date: 21st Oct 2019
We recently rented a Flat with Russell Collins and the experience has been very satisfactory.
Throughout the process, Paula was very kind and always willing to help us. Everything was done very fast and without any inconvenience.
I would not hesitate to recommend this agency to my friends and family
Thanks
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Potentially the worst letting ...
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1 Star Review
By : 'Upset'
Branch : London, 102 South Ealing Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W5
People found this helpful1
Potentially the worst letting agents I've ever had to deal with! We had to chase them 3 times to get our deposits back, my friends who were moving into the property only signed the contract 3 weeks after moving in and we were not allowed our deposits back until the next set of tenants had ... Read Full Review
Comments (0)Was this helpful?:
Upset tenant said about Russell-Collins & Co
Services : Letting( As a Tenant )Date: 28th Aug 2019
Potentially the worst letting agents I've ever had to deal with! We had to chase them 3 times to get our deposits back, my friends who were moving into the property only signed the contract 3 weeks after moving in and we were not allowed our deposits back until the next set of tenants had paid their deposits. In addition, we had to pay our deposits directly to them instead of a deposit scheme, so it was not as safe. They asked me to send them my bank details via email, despite having issues with a hacker earlier in the year and refused to take them even when I went into the office to give them in person! All the staff except Peter seem very unwilling to help and are childish when it comes to dealing with tenancies. They were also not helpful with our maintenance requests throughout the year and never completed an inventory. I am very unimpressed with their service and will not be using them again!
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I've been renting flats ...
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5 Star Review
John
By : 'Aggie'
Branch : London, 102 South Ealing Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
People found this helpful0
I've been renting flats through Russell Collins for quite a few years and I have to say they are the best agents I've ever dealt with. Our most recent move was managed by John who proved to be very reliable, professional and efficient and made our house move as stress free and smooth as possible. I ... Read Full Review
Comments on Agent Fees
The fees are very reasonable; much lower than other agent's.
Comments (0)Was this helpful?:
Aggie said about Russell-Collins & Co
Services : Letting( As a Tenant )Date: 8th Mar 2017
I've been renting flats through Russell Collins for quite a few years and I have to say they are the best agents I've ever dealt with. Our most recent move was managed by John who proved to be very reliable, professional and efficient and made our house move as stress free and smooth as possible. I would definitely recommend Russell Collins to anyone who's looking to rent a property in South Ealing area.
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Russell Collins found me a ...
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5 Star Review
Dean
John
By : 'JF'
Branch : London, 102 South Ealing Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW8
People found this helpful0
Russell Collins found me a new tenant quickly with the minimum of fuss, and Dean in particular couldn't have been more helpful. He got hold of contractors at short notice to deal with a number of issues that arose, and made sure the handover went as smoothly as possible. Everyone else I dealt with ... Read Full Review
Comments (0)Was this helpful?:
JF said about Russell-Collins & Co
Services : Letting( As a Owner )Date: 7th Feb 2017
Russell Collins found me a new tenant quickly with the minimum of fuss, and Dean in particular couldn't have been more helpful. He got hold of contractors at short notice to deal with a number of issues that arose, and made sure the handover went as smoothly as possible. Everyone else I dealt with in Dean's absence, especially John, was just as helpful.
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I have been meaning to write ...
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5 Star Review
Peter
By : 'Candice'
Branch : London, 102 South Ealing Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W6
People found this helpful0
I have been meaning to write a review for some time now about my experience with Russell Collins. I could not recommend them more! As I am currently moving again it is even more apparent how well looked after we were by Peter at Russell Collins Lettings in South Ealing. All the team there were ... Read Full Review
Comments (0)Was this helpful?:
Candice Van Antwerp said about Russell-Collins & Co
Services : Letting( As a Tenant )Date: 18th Jan 2017
I have been meaning to write a review for some time now about my experience with Russell Collins. I could not recommend them more! As I am currently moving again it is even more apparent how well looked after we were by Peter at Russell Collins Lettings in South Ealing. All the team there were exceptionally helpful but Peter was definitely someone who went above and beyond. Friendly, helpful and professional. Thank you for looking after us for the 6 years we were in Netherbury Road!
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I know that letting agents ...
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1 Star Review
Peter
Kevin
By : 'sally'
Branch : London, 102 South Ealing Road
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : W5
People found this helpful1
I know that letting agents have a bad reputation generally, but my dealings with Russell Collins took the biscuit! When my tenant didn't pay the rent, they used part of the deposit (at her request, and without my knowledge) to pay it. When she didn't pay for the next 2 months, I asked them to ... Read Full Review
What agent could do to change your mind?
The agent should have always acted with my interests in mind, not those of the tenant, and they should have communicated more effectively with me. This would have prevented the situation occurring in the first place, and would have shown them to have the level of professionalism required of them. The ability to do the job efficiently - and being able to effect simple things like using the correct address, would have made the who process less farcical.
Comments on Agent Fees
When I am paying a fee for a service, I expect the service to be adequate. This fell well short.
Comments (0)Was this helpful?:
sally said about Russell-Collins & Co
Services : Letting( As a Owner )Date: 11th May 2015
I know that letting agents have a bad reputation generally, but my dealings with Russell Collins took the biscuit! When my tenant didn't pay the rent, they used part of the deposit (at her request, and without my knowledge) to pay it. When she didn't pay for the next 2 months, I asked them to start eviction procedures. They did this, but issued it to the wrong address which meant on the day before eviction, I was gleefully told by the tenant that it had no basis in law! When I questioned the legality of their using the deposit, their response was to tell me that all further correspondence should go through their insurers, and despite repeated attempts by myself by email and phone, they refused any contact with me despite the fact they were still legally obliged to be my managing agents. Eventually I had to write an email giving them 24 hours to let me know whether they would continue to act as my agents or not, and if they weren't, then they would have to forgo the 3 months' notice to terminate the contract between us. Still no reply, so I handed everything over to my solicitor. 5 days later, on asking them for their insurers' details, I had an email saying how sorry they were that I wanted to terminate the contract!!!!! I found them to be incredibly unprofessional, and their behaviour quite childish. I would certainly warn any prospective landlord to be wary of them, and if you are a tenant, perhaps they are quite good for you since they don't seem to mind bending the rules on behalf of tenants.
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Without doubt the most ...
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5 Star Review
By : 'Carly'
Branch : London, 102 South Ealing Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW8
People found this helpful0
Without doubt the most wonderful rental experience I have had the pleasure to experience. I rented a 1-bedroom flat from Russell Collins, my first rental property in the South having moved down from Manchester. Throughout my tenancy Russell Collins have been professional, attentive and flawless in ... Read Full Review
Comments (0)Was this helpful?:
Carly said about Russell-Collins & Co
Services : Letting( As a Tenant )Date: 27th Sep 2013
Without doubt the most wonderful rental experience I have had the pleasure to experience. I rented a 1-bedroom flat from Russell Collins, my first rental property in the South having moved down from Manchester. Throughout my tenancy Russell Collins have been professional, attentive and flawless in their service. Any issues with appliances were resolved rapidly (the microwave and washing machine being replaced the day after they broke), with a polite and personable style throughout. Upon ending my tenancy, the check-out and return of deposit was actioned extremely promptly. The smoothest experience I have had - cannot recommend Russell Collins enough.
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We sold a flat through ...
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5 Star Review
Ray
By : 'J'
Branch : London, 102 South Ealing Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
People found this helpful1
We sold a flat through Russell Collins. From beginning to end, Ray (one of the partners), was helpful and professional. He was always on hand to answer questions and guide us through the whole process. We had never bought or sold a flat before so we did need quite a bit of guidance! We felt he was ... Read Full Review
Comments (0)Was this helpful?:
J B said about Russell-Collins & Co
Services : Sales( As a Vendor )Date: 5th Jul 2012
We sold a flat through Russell Collins. From beginning to end, Ray (one of the partners), was helpful and professional. He was always on hand to answer questions and guide us through the whole process. We had never bought or sold a flat before so we did need quite a bit of guidance! We felt he was very patient with us and gave us a lot of his time. Ray found an asking price buyer for us within a week. I always found all the staff at Russell Collins very helpful and friendly, I would definately reccommend this agents.
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We first used Russell Collins ...
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5 Star Review
By : 'Ally'
Branch : London, 102 South Ealing Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
People found this helpful2
We first used Russell Collins when we rented a 1 bed flat through them. We found them to be nothing but helpful and friendly throughout the whole tenancy - especially Peter who always answered and followed through on any queries that we had. When we found out that our landlord was selling the ... Read Full Review
Comments (0)Was this helpful?:
Ally said about Russell-Collins & Co
Services : Sales( As a Buyer )Date: 26th Sep 2011
We first used Russell Collins when we rented a 1 bed flat through them. We found them to be nothing but helpful and friendly throughout the whole tenancy - especially Peter who always answered and followed through on any queries that we had. When we found out that our landlord was selling the property, they were again as helpful and informative as possible and when we decided to buy, we used the sales office as well. Buying is a frustrating and intimidating process and Dean at Russell Collins sales office, helped us through every step of the process. I have nothing but good things to say about both the sales and lettings offices and wouldn't hesitate to recommend either.
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Unfortunately this was worst ...
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1 Star Review
By : 'Tenant'
Branch : London, 102 South Ealing Road
Services : Letting( As a Tenant )
Would you recommend ? : No
People found this helpful3
Unfortunately this was worst experience in 5 years. After completing the renting process the staff was unhelpful, rude and unwilling to acknowledge any of our remarks. The landlord was misinformed about the state of the house and in the end we had to settle our differences in court. This company is ... Read Full Review
Comments (1)Was this helpful?:
Tenant for less than a year said about Russell-Collins & Co
Services : Letting( As a Tenant )Date: 23rd Aug 2010
Unfortunately this was worst experience in 5 years. After completing the renting process the staff was unhelpful, rude and unwilling to acknowledge any of our remarks. The landlord was misinformed about the state of the house and in the end we had to settle our differences in court. This company is not to be trusted either by tenants or landlords.
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By : jak
Jun 23, 2011I have had a good service from Russell Collins Estate agents for over 10 years they are Very professional service Highly recommend these people seem to know what they are talking about. Very reliable ...
1 - 14 of 14 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
