“I know that letting agents have a bad reputation generally, ......”
1 Star Review
May 12,2015
By:
'sally'
May 12,2015
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: No
Postcode: W5
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: W5
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I know that letting agents have a bad reputation generally, but my dealings with Russell Collins took the biscuit! When my tenant didn't pay the rent, they used part of the deposit (at her request, and without my knowledge) to pay it. When she didn't ...
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What agent could do to change your mind?
The agent should have always acted with my interests in mind, not those of the tenant, and they should have communicated more effectively with me. This would have prevented the situation occurring in the first place, and would have shown them to have the level of professionalism required of them.
The ability to do the job efficiently - and being able to effect simple things like using the correct address, would have made the who process less farcical.
Attached Filesnbsp;
Comment on agent fees
When I am paying a fee for a service, I expect the service to be adequate. This fell well short.
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