Shirley Solihull, Solihull, B90
5/5, 1141 reviews
98% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“The service has been fantastic! From the very beginning, Smart ......”

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Feb 10,2014
Minithumbup
By: 'Heather'
Feb 10,2014
0 people found
this helpful
The service has been fantastic! From the very beginning, Smart Homes were accommodating with organising a viewing for me; quick and efficient with processing my application and always ready to answer any question or query that I had. Senka was so friendly and knowledgable about the property that I totally felt at ease and confident with the process. I've moved house many times and this has got to be the best one yet! Thank you Senka and thank you Smart Homes.
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Opening Hours
Address

Smart Homes
316 Stratford Road
Shirley,Solihull
West Midlands
B90 3DN
0121 744 4144

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £26,000 £26,995,000
Lettings 100% 99% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 0 28 1 672 12 328 10 32 4
Areas covered
  • B90
  • Shirley
  • B14
  • B28
  • B13
  • B91
  • B47
  • B92
  • B93
  • B94
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

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“Fantastic service...”

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Oct 29,2024
Minithumbup
Helen
Jamie Smart
By: 'Sam'
Oct 29,2024
0 people found
this helpful
Fantastic experience from all staff I came into contact with. Friendly and efficient. Always kept us informed and updated on our sale....
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“Outstanding customer service! Very profession......”

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Oct 26,2024
Minithumbup
By: 'Steve'
Oct 26,2024
0 people found
this helpful
Outstanding customer service! Very professional estate agents who really understand the importance of communication, updating their customers and always going above and beyond. By far the best agents in the area. I would thoroughly recommend Smart Homes and would use them again myself....
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“3 bed property...”

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Oct 20,2024
Minithumbup
Helen
By: 'infinity'
Oct 20,2024
0 people found
this helpful
Helen and the team was fantastic, was always above and beyond....
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“Dear Smart Homes Team,We would like to expr......”

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Oct 17,2024
Minithumbup
Sue
Gin
By: 'Harmeet'
Oct 17,2024
0 people found
this helpful
Dear Smart Homes Team, We would like to express our heartfelt gratitude in providing a great service during the sale of our home and we are happy we chose you to represent us. A special mention has to go out to Sue Danter, for her ...
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“Helen Cole was very helpful letting me know a......”

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Oct 15,2024
Minithumbup
Helen
By: 'Ian hayes'
Oct 15,2024
1 people found
this helpful
Helen Cole was very helpful letting me know all events leading up to the sale of my fathers house, she was extremely helpful....
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“Great service from start to finish...”

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Oct 04,2024
Minithumbup
Helen
Joshua
By: 'Karen'
Oct 04,2024
0 people found
this helpful
Just sold through Smarts, happy with the price they achieved and the communication throughout the whole process was excellent....
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“If you are fortunate enough to have Helen Col......”

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Oct 02,2024
Minithumbup
Helen
Jamie Smart
By: 'Elliot'
Oct 02,2024
0 people found
this helpful
If you are fortunate enough to have Helen Cole progressing your sale, you'll be delighted! A difficult chain, we wouldn't have got it through without her, she was amazing and a credit to Smart Homes. Jamie Smart himself too was kind, generous with his time ...
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“After being with a previous agency who were u......”

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Sep 30,2024
Minithumbup
Helen
Debbie
By: 'Emma'
Sep 30,2024
0 people found
this helpful
After being with a previous agency who were unreachable, and resulted in 3 offers which couldn't progress. I moved over to Smart homes. I can honestly say they have gone above and beyond, no matter who i have spoken to at the branch, they're always helpful ...
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“The staff provide a very professional and tho......”

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Sep 27,2024
Minithumbup
Sue
Helen
By: 'FC'
Sep 27,2024
0 people found
this helpful
The staff provide a very professional and thorough service. Always available to speak to on the phone, give advice and weekly updates on sales progression....
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“Brilliant experience again with Smart Homes...”

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Sep 19,2024
Minithumbup
Sue
Jersey
By: 'James'
Sep 19,2024
0 people found
this helpful
This was my second time using Smart Homes to sell my home and they have been brilliant again. Their customer service is second to none and they run a very slick operation. Would highly recommend them to all....
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“Great communication and very helpful staff. S......”

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Sep 08,2024
Minithumbup
Helen
Sue
By: 'GK'
Sep 08,2024
0 people found
this helpful
Great communication and very helpful staff. Sue and Helen worked hard to get this sale through as quickly as possible. It was hard work but Helen had great communication skills and helped move it on a lot....
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“Brilliant service from Smart Homes. I cannot ......”

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Aug 31,2024
Minithumbup
Simon
Sue
By: 'Monique'
Aug 31,2024
0 people found
this helpful
Brilliant service from Smart Homes. I cannot thank them enough for making our house sale stress free. I had been let down by another local agent who cancelled my appointment at 2 hours notice. However, I called Smart Homes in the hope of getting an valuation ...
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“I am very happy with the service I received f......”

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Aug 19,2024
Minithumbup
Helen
By: 'Sandra'
Aug 19,2024
0 people found
this helpful
I am very happy with the service I received from Smart Homes. From start to finish I was kept up to date with what was happening as regards to selling my property. Would highly recommend them to anyone thinking of selling a property...
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“We recently had the pleasure of working with ......”

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Aug 06,2024
Minithumbup
Helen
By: 'Jutt'
Aug 06,2024
0 people found
this helpful
We recently had the pleasure of working with Smart Homes during our home-buying process, and although they were not our direct agent, their service was exemplary. The sales progression team, especially Helen, was superb. Helen was constantly in touch, diligently chasing all parties involved and ...
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“From sale to completion Helen was with us sup......”

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Aug 05,2024
Minithumbup
Helen
By: 'Mr and Mrs Gray'
Aug 05,2024
0 people found
this helpful
From sale to completion Helen was with us supporting us with the sole aim of achieving our sale and onward purchase. We couldn't have done it without her! Thank you Helen you're amazing!...
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“New happy Solihull residents thanks to Smart Homes...”

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Aug 01,2024
Minithumbup
Helen
Jamie Smart
By: 'Alex and Emily'
Aug 01,2024
0 people found
this helpful
We bought our Solihull house through Smart Homes and were really impressed with their service: highly responsive, professional but also courteous and approachable. Being in a chain, it was good to know the sale progression team was always on top of things, liaising with all ...
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“Positive experience selling house...”

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Jul 31,2024
Minithumbup
Helen
By: 'Sarah8juk'
Jul 31,2024
0 people found
this helpful
Positive experience when selling our house through Shirley smart homes branch. Helen was always in contact on a weekly basis giving us updates and always there to answer any questions ....
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“Seamless experience....”

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Jul 29,2024
Minithumbup
Helen
By: 'Sam'
Jul 29,2024
0 people found
this helpful
Seamless experience, other than the usual expected hiccups with solicitors. Helen was always on hand keeping me updated And ensuring everyone in the chain was well informed, managing expectations for all. Helen as always is a true professional. Driving momentum to avoid delays. Thank-you for ...
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“I was the buyer through smart homes. I am ver......”

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Jul 29,2024
Minithumbup
Helen
By: 'Louise'
Jul 29,2024
0 people found
this helpful
I was the buyer through smart homes. I am very happy with the service and how professional, supportive and consistent they were with their communication. They made the whole process very easy to follow, understand and was on hand at any point. Helen, in particular ...
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“For the whole sales process from marketing, v......”

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Jul 15,2024
Minithumbup
Helen
By: 'Andy Cooke'
Jul 15,2024
0 people found
this helpful
For the whole sales process from marketing, viewings and negotiation through to completion Smart Homes were incredibly efficient, professional and friendly. Throughout the sale communication was excellent, continually keeping us informed of every step along the way. I couldn't recommend the team at the Shirley ...
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“Very happy customer...”

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Jul 08,2024
Minithumbup
Helen
By: 'Leroy'
Jul 08,2024
0 people found
this helpful
5 star service from start to finish. Viewed the property in April and had the key by june, very prompt service throughout. All staff members were very helpful and always kept me informed and upto date with the process and progress. Would highly recommend using Smart ...
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“78 Burman Road....”

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Jul 01,2024
Minithumbup
Helen
Joshua
By: 'samantha'
Jul 01,2024
0 people found
this helpful
Sorry this is late but i just want to thank all the team at Smart homes for selling our house you were all very professional and efficient as we were working to a tight deadline. There is one person that needs a mega thankyou and ...
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“Smart Homes was amazing to deal with form sta......”

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Jun 10,2024
Minithumbup
Joshua
Helen
By: 'John'
Jun 10,2024
0 people found
this helpful
Smart Homes was amazing to deal with form start to completion! Started with Josh Field who made us feel comfortable in selling our house . Then Helen Cole took over who was amazing! She took it to completion, always in contact with us every week. If ...
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“Fantastic service...”

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Jun 06,2024
Minithumbup
Helen
By: 'Steph'
Jun 06,2024
0 people found
this helpful
We purchased a home through Smart Homes - Helen handled our purchase. Helen kept us involved at every stage and really helped things to go smoothly. We would definitely use Smart Homes to sell our property in the future!...
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“Thoroughly professional service...”

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Jun 04,2024
Minithumbup
Debbie
Helen
By: 'Mike'
Jun 04,2024
0 people found
this helpful
Thoroughly professional, kept me informed throughout and persistent. I can’t recommend them highly enough...
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“Sale of mums house...”

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May 31,2024
Minithumbup
Debbie
Helen
By: 'S'
May 31,2024
0 people found
this helpful
Smart Homes Team are truly amazing. So glad that we chose to sell my mum’s house with them. Throughout the selling process everyone at Smart Homes were very helpful and professional. Debbie was especially supportive and communication was excellent. Excellent service and would highly ...
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“Customer service done right!...”

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May 30,2024
Minithumbup
Helen
By: 'Jonathan'
May 30,2024
0 people found
this helpful
Fantastic service from Helen at Smart Homes Shirley from start to finish. During what was a complicated sale, I was kept informed constantly and Helen managed the process superbly - at all points communicating with every stakeholder ensuring the timely progression of outstanding items. Customer ...
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“Great Experience!...”

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May 24,2024
Minithumbup
Helen
By: 'Nikhita'
May 24,2024
0 people found
this helpful
We have ben purchasing our new home through Smart Homes and our purchase was managed by Helen. Helen has been fantastic - she has kept us up to date at every stage, has been helpful and really pleasant to work with! Her communication has really ...
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“Excellent service and communication throughou......”

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May 23,2024
Minithumbup
Helen
By: 'Keirsten Vaughan-Harris'
May 23,2024
0 people found
this helpful
Excellent service and communication throughout the sales process. Would highly recommend to anyone buying/selling/renting property....
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Staff picture Helen
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents

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Branch - Shirley Solihull, Solihull, B90