Leeds, LS7
4.9/5, 391 reviews
100% recommended
98% sales valuation accuracy
96% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
Northwood - Visit Our Website

“I have rented out a property through Northwood for over 3 ......”

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Dec 05,2013
Minithumbup
Andy
By: 'James'
Dec 05,2013
1 people found
this helpful
I have rented out a property through Northwood for over 3 years. I contacted several agents before deciding. Peter spent plenty of time sitting with me, visiting the property and explaining my options. This was followed up by a second visit from Adam, to finalise the arrangements. Both were very knowledgeable and helpful. The process was seamless from start to finish, without void periods, Georgia dealt with all maintenance needs, liaising with workmen, delivery / removal drivers and neighbours, etc on my behalf where necessary.

After 3 and a half years, Andy and Adam took care of the property sale. Completion date was the first time I had visited the property during that time, such was the level of service. I found Northwood via a recommendation and I would recommend them highly.
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Opening Hours
Address

Northwood
64 Harrogate Road
Leeds
West Yorkshire
LS7 4LA
01132392791

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 96% £53,000 £1,800,000
Lettings 97% 97% £375 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 0 136 1 117 0 36 0 24 0
Areas covered
  • LS7
  • Chapel Allerton
  • LS8
  • Roundhay
  • LS17
  • Moortown
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS SAGEagent
Latest Properties
Images & Videos

“Very good...”

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Mar 01,2021
Minithumbup
By: 'Liam'
Mar 01,2021
0 people found
this helpful
Very good overall in dealing with property issues or queries. Can be a little slow at responding to emails but her weakly good via telephone...
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“Matthews approach was superb. Could fault the......”

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Feb 19,2021
Minithumbup
Matthew
By: 'Richard'
Feb 19,2021
2 people found
this helpful
Matthews approach was superb. Could fault the service. He was professional and easy to speak with and never a problem to contact. His suits are a great ice breaker....
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“Matt Housam was helpful, proactive and profes......”

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Feb 10,2021
Minithumbup
Matthew
Richard
By: 'David Garth'
Feb 10,2021
2 people found
this helpful
Matt Housam was helpful, proactive and professional. A credit to your business. He very quickly put together a thorough report with great information....
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“You can’t go wrong with Northwood...”

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Feb 04,2021
Minithumbup
Gemma
Lottie
By: 'Gareth'
Feb 04,2021
2 people found
this helpful
The team at Northwood always provide top notch service! They’re always super helpful and accommodating, something that a lot of other estate agencies could learn from. Highly recommend them....
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“Great communication, brilliant service, very ......”

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Jan 30,2021
Minithumbup
Gemma
Lottie
By: 'Carol'
Jan 30,2021
2 people found
this helpful
Great communication, brilliant service, very professional and friendly staff. Highly recommend Northwood for a smooth renting process all the way through....
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“I have recently moved into a rental property ......”

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Jan 28,2021
Minithumbup
By: 'Josh'
Jan 28,2021
2 people found
this helpful
I have recently moved into a rental property with Northwood and the service I received from Lottie was impeccable. She helped me through the whole process and ensured the property was ready and covid friendly. Thanks again for all your help....
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“Northwood have been amazing, They have been h......”

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Jan 28,2021
Minithumbup
By: 'Richard'
Jan 28,2021
2 people found
this helpful
Northwood have been amazing, They have been helpful in any issues I have had, and have been there if any issues have arisen....
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“Efficient & Friendly...”

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Jan 22,2021
Minithumbup
Tyler Thompson
Matthew
By: 'Justine'
Jan 22,2021
2 people found
this helpful
We have just sold our property through Northwood & have been impressed by their efficient & friendly service. Special thanks to Tyler who ensured we were always kept up to date & responded promptly to any queries - her support has been invaluable...
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“Flat sale...”

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Jan 21,2021
Minithumbup
Tyler Thompson
By: 'Laura'
Jan 21,2021
2 people found
this helpful
We sold our flat through Northwood. We were very impressed with Tyler Thompson who was the sales coordinator. She was very responsive and kept pushing matters along. We hadn’t come across this continued involvement by the agent in the conveyance before....
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“Highly Recommend...”

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Jan 20,2021
Minithumbup
Matthew
Tyler Thompson
By: 'Kevin'
Jan 20,2021
2 people found
this helpful
I was very impressed with Northwood and I strongly recommend them if you are selling a property. They provided the best quote, got a great price for our property very quickly, and all members of the team we dealt with (Matthew, Tyler, Richard, Andy) were ...
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“Positive experience, no complaints...”

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Dec 21,2020
Minithumbup
Adam
Lucy
By: 'EveJesse'
Dec 21,2020
2 people found
this helpful
Good agency, we had zero issues. The agency was especially considerate of us during the holding of viewings safely during the pandemic. Always quick to respond also....
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“Best of the bunch!...”

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Dec 12,2020
Minithumbup
Matthew
Tyler Thompson
By: 'Mandy'
Dec 12,2020
3 people found
this helpful
Northwood are unlike other estate agents I have known in the past - they actually care about their clients and not just the price tag. Matthew, the agent I dealt with, is a breath of fresh air - a really down to earth, friendly and ...
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“Very professional and promt whenever i needed......”

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Nov 30,2020
Minithumbup
Adam
Andy
By: 'Cristina'
Nov 30,2020
2 people found
this helpful
Very professional and promt whenever i needed their help. Everyone i interacted with were very polite and nice and they get the job done as soon as possible....
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“Northwood Top Letting Agents...”

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Nov 19,2020
Minithumbup
Andy
Adam
By: 'Alannah'
Nov 19,2020
2 people found
this helpful
I was with Northwood for 18 months and they've been the best lettings agents I've experienced. Communication was always great, with fast responses to any issues, emails and queries etc. Everyone is always really friendly, professional and happy to help....
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“They set the standard for letting agents...”

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Oct 25,2020
Minithumbup
Andy
By: 'Janet'
Oct 25,2020
2 people found
this helpful
From set up to leaving they were quick, professional, thorough and always responded to calls and emails promptly. Any Issues with flat were resolved fast and the landlord was considerate and compromising. I could literally just get on with life. Could not have asked for ...
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“Brilliant Team....”

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Oct 18,2020
Minithumbup
Tyler Thompson
Andy
By: 'Anne'
Oct 18,2020
4 people found
this helpful
Brilliant Team, I must appreciate the speed of keeping you in touch when a repair work will be completed. If there's a delay they will let you know as soon as quickly. The maintenance of the property has been excellent. The quality of work done ...
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“Perfect, friendly and reassuring guidance for a novice landlord...”

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Oct 17,2020
Minithumbup
Adam
Lottie
By: 'Eleanor'
Oct 17,2020
3 people found
this helpful
Perfect, friendly and reassuring guidance for a remote, novice landlord; I've just let out my second property with Northwood in Chapel Allerton, Leeds. I've been delighted to have their input again for a second time, offering lots of advice and reassurance as I've prepared the ...
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“Excellent service and very helpful....”

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Oct 15,2020
Minithumbup
By: 'Alex'
Oct 15,2020
2 people found
this helpful
Excellent service and very helpful. I will share this property agent and a good experience with my friends ! !...
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“Great service...”

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Oct 14,2020
Minithumbup
By: 'Paige'
Oct 14,2020
3 people found
this helpful
Really helpful staff with quick responses to questions and emails. Everything really clear upon signing contracts and it was an easy process. Would recommend....
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“Northwood Chapel Allerton...”

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Sep 16,2020
Minithumbup
Adam
Andy
By: 'Ben'
Sep 16,2020
2 people found
this helpful
Have been good to work with on two rental properties, always helpful and communicative when required, and offer a friendly service from within their office...
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“We found all of the Northwood staff involved ......”

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Aug 26,2020
Minithumbup
Adam
Tyler Thompson
By: 'Valerie'
Aug 26,2020
4 people found
this helpful
We found all of the Northwood staff involved to be extremely professional from the beginning to the end of the sales process. We were given very clear, informative advice about how to proceed, reflecting their excellent knowledge of the area and the housing market. We ...
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“Flat sale and house purchase with Northwood......”

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Aug 21,2020
Minithumbup
Matthew
Tyler Thompson
By: 'David'
Aug 21,2020
3 people found
this helpful
We sold our 1 bed flat in Chapel Allerton and also purchased our new house (round the corner) through Northwood. Initial pre-sale contact with Matt and Adam was professional and friendly. They had done plenty of research on similar properties in the area to give an ...
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“I decided to move over to Leeds in order to c......”

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Aug 06,2020
Minithumbup
Tyler Thompson
By: 'Olly'
Aug 06,2020
3 people found
this helpful
I decided to move over to Leeds in order to carry out a PGCE (Post graduate in Certificate of Education). I'm originally from South Dublin so moving over to England is definitely going to be a big step for me. I found a property through ...
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“Northwood in Leeds, highly recommended...”

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Aug 02,2020
Minithumbup
Adam
Richard
By: 'Simon'
Aug 02,2020
4 people found
this helpful
I used Northwood in Leeds for the sale of my property and was delighted with them from start to finish. Their communication is excellent and I was kept informed of every aspect of what they were dealing with. They were very professional throughout and fully ...
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“We have had a great experience with Northwood......”

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Jul 10,2020
Minithumbup
Adam
Tyler Thompson
By: 'Judith'
Jul 10,2020
3 people found
this helpful
We have had a great experience with Northwood Estate agents. We have had direct communication with Adam and Tyler who have always been available over phone or email, and have made the moving process (even during Covid- 19) seamless and stress free. We had a few ...
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Staff picture Andy
(86)
Staff picture Adam
(80)
Staff picture Tyler Thompson
(72)
Staff picture Abi
(32)
Staff picture Richard
(28)
Staff picture Hannah
(22)
Staff picture Matthew
(18)
Staff picture Peter
(15)
Staff picture Gemma
(2)
Staff picture Lucy
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

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Northwood

Branch - Leeds, LS7